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Holiday Inn City Centre

3.0 of 5
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Smallbrook Queensway, Birmingham B5 4EW, England
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1 room 1 guest
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976 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (300)
Date | Rating
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Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

Everything during my stay at this hotel was perfect.All the staff I encountered were very professional and helpful. The location is very near to New Street station and the city centre.the Roosevelt very spacious tastefully decorated and comfortable.the food was very good and the breakfast was good quality products. The beds are super comfy and there is a pillow menu... More 

Thank 007Worldtraveller
Wilmslow, United Kingdom
Level Contributor
76 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Everything you expect from a holiday inn. Comfortable rooms ours was quite spacious, breakfast was good and the room reasonably priced. Location is brilliant, 5 minutes walk from New Street station and also 5 minutes from the Bull Ring shopping centre. I would definitely stay again if we're visiting Birmingham, I w

Thank Tashwa31
East Molesey, United Kingdom
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The Standard Double Room was 'adequate' but at £168 per night (average) it would have been nice to have just a few extra touches e.g. complimentary biscuits and dedicated bath gels. As mentioned by other reviewers, noise was an issue: our room on the fourth floor faced a 24h convenience store. Eating breakfast at busy times was slow: one day,... More 

Thank Jerry S
Level Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 1 week ago

Unfair to call the Albany an average hotel as was a little better than that... Decor not too dated and the staff were helpful enough. Not enough room at breakfast sitting,but room and bed were comfortable and the shower was powerful enough., ideally situated for s night on the town.

Thank Marsh H
Dublin, Ireland
Level Contributor
151 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago

Very central hotel in Birmingham close to New Street Station with very helpful staff during our stay. Hotel is basic but comfortable with good beds however if you are staying there over a weekend it can be noisy at the front of the hotel due to normal weekend ativities. Would i stay there again yes definitly.

Thank JOC834
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stay here regularly with work, hotel is very clearly in need of some updating and refurbishments however what is there is well maintained and clean so no real complaints. The staff are very attentive throughout from reception to bar to restaurant and are always pleasant and quick to build rapport. The food in the Albany restaurant is very good and... More 

Thank Jaybo30
Level Contributor
115 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 1 week ago

My room was a very good size. Very comfy bed and pillows. The buffet breakfast was also really good (as it should be for £15!). The hotel is very central, especially for the station. My room facing onto the main road was quite noisy. Parking is in the NCP car park only about 50 yards away, but this was £14.... More 

Thank rover54
Johannesburg, South Africa
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was very comfortable and the choice of pillows a god-send! The complimentary waters and chocolates were a bonus and it was nice to have a room with a bath and shower. The friendly and helpful check-in staff were a delight!

Thank Penelope H
Northampton, United Kingdom
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Ideal location for Birmingham New Street station (5 minutes away) and right opposite - the QA training centre where my company sends me and my team to a lot. Good rates and good food. The rooms are not pokey like other such hotel brands, the bed is huge and the TV is at least 40". Nice.

Thank TheAlmightyDon
Brighton, United Kingdom
Level Contributor
52 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for 5 nights on a business trip, and used their conference facilities as well. The hotel is very centrally situated, I stayed the week before they opened the new, New Street station complex so it was a bit manic outside, but will be great when it's fully opened. Staff were nice, breakfast was great, wifi bit of... More 

Thank Fourth_Monkey
Hotel Review Summarization

What travelers say

  • Car park(12)
  • Very good(10)
  • New street Station(7)
  • Executive room(7)
  • Flat screen TV(3)
  • Main road(3)
  • Central location(3)
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Room/suite (86)
Dining (14)
Bathroom (24)
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Room/suite (15)
Bathroom (2)
Hotel & grounds (17)
Dining (4)
Business center/function rooms (2)
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