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All 140 Birmingham hotels

Holiday Inn City Centre

3.0 of 5 Hotel   |   Smallbrook Queensway, Birmingham B5 4EW, England (Ladywood)
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Ranked #47 of 140 Hotels in Birmingham
A recent review
4 of 5 stars reviewed yesterday
PaulnKaz Ashby de la Zouch, United Kingdom
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681 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
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English first
Ashby de la Zouch, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed yesterday NEW

Booked a room here as we were going to see a show in Birmingham, parked up in the NCP car park, then a short walk to the hotel. Check in was quick and painless, The receptionist was polite and friendly. our room was spacious, clean and with plenty of amenities. Tea, coffee, hair dryer, iron and ironing board, TV. I... More

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Peterborough, United Kingdom
Senior Contributor
36 reviews 36 reviews
35 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed her for one night to go to a show. Check-in was quick and efficient, we received an upgrade to a very smart and well decorated room on the 'quiet' side of the building. The room was large with a good sized bathroom, although much to my wife's disappointment there was only a shower and no bath, not unusual in... More

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Bora001, General Manager at Holiday Inn City Centre, responded to this review

Dear Englishlee0710, Thank you for your very kind comments regarding your experience at the Holiday Inn Birmingham City Centre. I am delighted to hear that you and your wife thoroughly enjoyed your stay and that you found the hotel facilities and bedroom décor to your liking. It is only by receiving such feedback that we are able to monitor ourselves.... More

Romsey, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I always get lost in Birmingham so, inevitably, I arrived at the hotel feeling hot, grumpy and sweaty but the check in was smooth and the room was fine - and for the price it was a reasonable size. Unfortunately, at 7:30 on the Sunday morning I didn't seem to have any hot water. My first thought was that this... More

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Bora001, General Manager at Holiday Inn City Centre, responded to this review

Dear Sandra G, Thank you for your detailed review regarding your recent experience at the Holiday Inn Birmingham City Centre. We experienced some mechanical failure which affected the boilers on the day in question. Whilst the engineers were called in to deal with the situation, the staff were doing their best to minimise the impact on our guests. As the... More

Nottingham, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Really great location for the Bullring, the Mailroom and Museum & Art Gallery. Didn't eat at the hotel as there are so many good restaurants & cafes close by, but would recommend the room upgrade to "Executive". Bigger room and facilities worth the little bit extra. HOWEVER... frustrating to have to drive right round the one-way system to get to... More

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Bora001, General Manager at Holiday Inn City Centre, responded to this review

Dear AndrewPlatinum, Thank you for reviewing your latest experience at the Holiday Inn Birmingham City Centre. I am glad to hear that you enjoyed your stay generally. Regarding the walkway being closed off; you may have noticed that we have a mood board on display at reception, showing our plans to renovate the Hotel. The works were supposed to start... More

Birmingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

This hotel's located a few minutes from New Street Station , The Bull Ring Shopping Centre, China Town and The Gay Quarter. It looks a bit dated on the outside, but never judging a book by it's cover and all that, inside has been updated to a contemporary standard. The hotel has 9 floors and we had a well-equipped 'Executive... More

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Bora001, General Manager at Holiday Inn City Centre, responded to this review

Dear Kevin A, Thank you for your kind feedback following your recent stay at the Holiday Inn Birmingham City Centre. I am delighted to hear that you thoroughly enjoyed your stay and that you found our facilities most acceptable and staff to be friendly and efficient. I am also glad to hear that the unfortunate incident with another guest was... More

London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

This was my first experience of staying at a Holiday Inn, so I wasn’t sure what to expect. But I can safely say it was a very pleasant stay. The room was very comfortable and was equipped with everything you would expect for a budget/business hotel – including an iron! The location was great; close to all of the city... More

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Bora001, General Manager at Holiday Inn City Centre, responded to this review

Dear Jay S, Thank you for your very kind comments regarding your experience at the Holiday Inn Birmingham City Centre. I am delighted to hear that you thoroughly enjoyed your stay and that your first experience at the Holiday Inn brand was a good one. I have taken the liberty to share your comments with the Hotel team, as such... More

Leicester, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here as we were going to a show at the Birmingham Hippodrome. Check in was straight forward and the room was very well appointed. As we got ready for our night out I noticed that there were black marks on one of the pillowcases, that looked like mold. on our way out for food, I took the pillow... More

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Bora001, General Manager at Holiday Inn City Centre, responded to this review

Dear Kaye M, Thank you for your kind review following your recent stay at the Holiday Inn Birmingham City Centre. I am delighted to hear that you thoroughly enjoyed your stay and that you found the staff to be very friendly and efficient. Regarding your comments about scrambled eggs, I have asked the Head Chef to investigate and eliminate such... More

Nottinghamshire
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Room was very spacious and clean. Had to use the ear plugs that were provided to cut out the traffic noise which didn't lesson off even in the early hours. So didn't get good sleep! Went for breakfast but wasn't told you needed to get voucher from reception to take advantage of 2 4 1 offer, we were charged full... More

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Bora001, General Manager at Holiday Inn City Centre, responded to this review

Dear Adyjude, Thank you for reviewing your recent experience at the Holiday Inn Birmingham City Centre. I am sorry to hear that you had some minor issues which were resolved to your satisfaction. Regarding the breakfast offer; we have certain talk-lines as part of our check-in procedure which also covers the offer of breakfast voucher, i have asked the Reception... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel with my partner , the hotel itself and the room was very clean and the first impression as we walked in was great but that's where the good part ends. Upon check in I was asked for a credit /debit card so they could authorise it for £200 for security reasons and as they said it's... More

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Bora001, General Manager at Holiday Inn City Centre, responded to this review

Dear 4321br, Thank you for reviewing your latest experience at the Holiday Inn Birmingham City Centre. I am sorry to hear that you were not very happy with being asked for a deposit payment. In order to allow charges to be applied to your bedroom account, we kindly request guests to leave a credit/debit card swipe (or a cash deposit).... More

Dublin
Senior Contributor
47 reviews 47 reviews
29 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great place to stay if you want to be in Birmingham city centre as it's only 3 mins walk from the station - New St. is 10 mins by train from Birmingham International airport. We had a lovely room - spotlessly clean - and it appeared to have been recently refurbished. Bathroom was a reasonable size with... More

Was this review helpful? Yes 1
Bora001, General Manager at Holiday Inn City Centre, responded to this review

Dear BusybeeDublin, Thank you for reviewing your stay at the Holiday Inn Birmingham City Centre. I am delighted to hear that you thoroughly enjoyed your stay. It is always most encouraging to receive such feedback and it gives that little extra incentive to do it even better the next time. We hope to welcome you back soon. Kind Regards More

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Additional Information about Holiday Inn City Centre

Address: Smallbrook Queensway, Birmingham B5 4EW, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham > Ladywood
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn City Centre 3*
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Also Known As:
Holiday Inn City Centre Hotel Birmingham
Holiday Inn Birmingham
Birmingham Holiday Inn

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