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Holiday Inn City Centre

3.0 of 5
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Smallbrook Queensway, Birmingham B5 4EW, England
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Holiday Inn City Centre
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932 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (285)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
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  • English first
  • French first
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  • Italian first
  • Japanese first
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  • All months
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    (263)
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Hemel Hempstead
Level Contributor
64 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is situated a 5 minute walk from New Street Station and therefore is a great location for train travelers. Car Parking is not cheap so probably not as good if you drive. We had a room on the top (9th) floor and it was lovely and airy with windows that open - a rarity these days. The room... More 

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Merseyside, United Kingdom
Level Contributor
94 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We previously roomed at this hotel, when it was known as the Crowne Plaza.It is sited by New St. Rail station, and close to the new Bull Ring , and Chinatown. The rooms are large, tidy with comfortable beds. In room tea making is welcome,and wif fi is free. Breakfast is in a well-lit restaurant room, offering a good choice... More 

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Leicester, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed 2 nights in May and was really impressed with the room, really big, really clean and VERY comfy. Unfortunately the road down below my room was a main road and i was staying on a weekend. The noise was horrendous....traffic, sirens, shouting, screaming and only got quieter around 4-5 am. I was surprised at the lack of soundproofing.... More 

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Ashford, United Kingdom
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

I stayed here for a conference and what a surprise for a budget hotel!!! Fabulous team at Reception, very welcoming. Great rooms, really clean and large comfortable bed. We had drinks in the bar which were reasonably priced and ate in the Restaurant. The meal was better than I've had in some restaurants! Nothing too much trouble for the staff,... More 

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Southampton, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The best point about this hotel is its convenient location to Birminham City Centre. Its also very close to New Street station and china town. A lot of hotels in Birmingham are on the major roads into the city and not near the centre but this one is fairly close. It's a very drab looking building from the outside but... More 

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Level Contributor
9 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I have stayed here at least 4 times and this hotel has got to be the best hotel I've stayed in for a weekend with my friends. Great service, staff always friendly. Right in the centre of town about 5 minute walk to the Bull Ring if not less and about a 15 minute walk to Broad Street if you... More 

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Douglas, United Kingdom
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything was good! Centrally located close to the Bull Ring and New Street Station. Chinatown district is just 5 minutes walk away. The staff were lovely, the rooms were great, the bar has an open-air terrace if you like to smoke, and the rooms were a good size. The buffet breakfast is amazing with a wonderful choice on offer. I... More 

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Bristol, United Kingdom
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good value on a weekend break and short walk to train station and shops. Ideal for a central stay and easy to get to NEC. Despite 50% discount parking was expensive in adjoining NCP. Good breakfast and 2 for 1 on a weekend. Not an attractive hotel and In a slightly grubby part of the centre with a bouncer on... More 

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IHGCare, Guest Relations Manager at Holiday Inn City Centre, responded to this review

Dear Deanb62, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about breakfast and cleanliness. However, we’re sorry we fell below your expectation regarding parking arrangement and the traffic noise. We will look into these concerns. While we understand that your stay was... More 

London, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Another stay at this low cost stylish and very friendly hotel. How they manage their high degree of friendly professionalism and with their ability to do their work fast and efficiently always amazes me. The food was great and again the people superb. Thanks

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North Yorkshire, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Generally good - room adequate, although looking over back of hotel and air-con unit so quiet it wasn't, good location, staff friendly and efficient. Bad - restaurant not open during day on my stay so forced to go to bar where I asked for a coffee but all they could serve me was a coffee out of a packet -... More 

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IHGCare, Guest Relations Manager at Holiday Inn City Centre, responded to this review

Dear Susan C, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It is nice to see your perfect 5 stars rating on the location of the property and regarded the friendly... More 

Hotel Review Summarization

What travelers say

  • Car park(12)
  • Very good(10)
  • New street Station(7)
  • Executive room(7)
  • Flat screen TV(3)
  • Main road(3)
  • Central location(3)
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Room/suite (51)
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Bathroom (6)
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Business center/function rooms (5)
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