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All 140 Birmingham hotels

Holiday Inn City Centre

3.0 of 5 Hotel   |   Smallbrook Queensway, Birmingham B5 4EW, England (Ladywood)
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Ranked #44 of 140 Hotels in Birmingham
A recent review
4 of 5 stars reviewed today
Ladymags2014 Wigan, United Kingdom
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718 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wigan, United Kingdom
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed today NEW

This hotel is very conveniently located, particularly for train travellers-less than 5 minutes' walk from the railway station. The environment is fairly pleasant, in the city centre, but the view is not particularly scenic. From the outside, the building looks uninviting (concrete tower block style) but inside it is very attractively appointed. The public areas are clean, stylish and spacious.... More

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1 review
2 of 5 stars Reviewed yesterday NEW via mobile

Very nice reception staff butt hotel feels like a prison u have to wait for staff to let u in and out very annoying food decent and night porter very friendly young chap cudent do enough for us bar staff very helpfull aswell

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Bora001, General Manager at Holiday Inn City Centre, responded to this review

Dear Richardfoxley, Thank you for reviewing your latest experience at the Holiday Inn Birmingham City Centre. I am delighted to hear your comments about the staff friendliness and have passed your comments on to all staff concerned. Regarding being escorted to a table; I presume that you are referring to breakfast service. This is one of the brand standards in... More

Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Always one of the first on my list to stay when visiting Birmingham. Cannot get any more central, close to shops, Chinatown and railway station. Reception staff are well mannered and happy to help. Rooms are clean and spacious and contain a fridge, iron/ironing board and safe. Beds were comfortable, the pillows not so but you can choose between two... More

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Bora001, General Manager at Holiday Inn City Centre, responded to this review

Dear ryanninetytwo, Thank you for your kind comments following your recent stay at the Holiday Inn Birmingham City Centre. I am delighted to hear that you thoroughly enjoyed your stay and that you found the facilities to be clean and in good working order and staff to be friendly. I have taken the liberty to share your comments with the... More

Carlisle, United Kingdom
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Stayed here on a Friday night in September. Handy location, close to New Street Station and a short walk into the city centre. The room itself was small but clean and well furnished. Comfortable bed and air conditioning. Fantastic view of the city from the window! We weren't disturbed by any noise from either inside or outside the hotel. Didn't... More

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Bora001, General Manager at Holiday Inn City Centre, responded to this review

Dear Reardon07, Thank you for your very kind comments following your recent stay at the Holiday Inn Birmingham City Centre. I am delighted to hear that you thoroughly enjoyed your stay and that you found our location and facilities to be suitable for your needs. I have taken the liberty to share your comments with the Hotel team, as such... More

Havana, Cuba
Top Contributor
117 reviews 117 reviews
26 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My previous Holiday Inn reviews are mixed from poor to excellent and I am glad to say that this hotel is in the good bracket. Located right near New street train station and when I arrived I was concerned because from outside the hotel looks a bit shabby & tired therefore it could do with some TLC on the outside... More

Was this review helpful? Yes 1
Bora001, General Manager at Holiday Inn City Centre, responded to this review

Dear TheRedemptionMilitia, Thank you for your kind comments and constructive comments regarding your latest experience at the Holiday Inn Birmingham City Centre. Firstly, I am delighted to hear that you thoroughly enjoyed your stay and that you found the Hotel to be offering everything you would expect from a Holiday Inn. Such good feedback always gives that little extra incentive... More

Durham, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Usually stay here when in Birmingham so know what to expect. Rooms are always clean and fresh but need a little bit of care as fixtures are starting to show their age and are a bit worn in places. Booked an executive room. Not that much different from a standard apart from the usual extras but a lot more floor... More

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Bora001, General Manager at Holiday Inn City Centre, responded to this review

Dear Castlekeep2012, Thank you for taking the time and trouble to review your latest experience at the Holiday Inn Birmingham City Centre. I am sorry to hear that we failed to delight you during your stay and that you found the breakfast to be of cheap quality and the shower unit not offering the required water pressure. I can assure... More

Heraklion, Greece
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It was vey clean, the staff was polite and i loved the view from the room! The location is very good and there is a big shopping center near by which i recommend you to visit! If you are hungry there are several Chinese restaurants on the road. Also a great Thailand near the shopping center and some Indian restaurants... More

Was this review helpful? Yes 1
Bora001, General Manager at Holiday Inn City Centre, responded to this review

Dear maria t, Thank you for your very kind comments following your recent stay at the Holiday Inn Birmingham City Centre. I am delighted to hear that you thoroughly enjoyed your stay and found our location to be most suitable for your needs.We look forward to welcoming you back soon. Kind Regards More

London
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed there one night this week on business. When I walked from the station to the hotel I was disappointed with the outside appearance but there was a friendly welcome at the reception. The rooms are pretty basic and had no bath but I honestly cannot fault the room as a whole. I would say it is a typical... More

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Bora001, General Manager at Holiday Inn City Centre, responded to this review

Dear 298AnnL, Thank you for your kind comments following your recent stay at the Holiday Inn Birmingham City Centre. I am delighted to hear that you thoroughly enjoyed your stay and that most importantly; you found the staff to be efficient and friendly. Regarding bathroom amenities; we have a mixture of bedrooms with full bath facilities (as well as over... More

Grimsby, United Kingdom
Top Contributor
94 reviews 94 reviews
19 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Was difficult to find hotel, as sign lights were not working. We had to go around twice before we found entrance. First night we were given room on S floor, It was terrible room with sagging bed and a small window. Second night we were moved to executive room which was fantastic. We had fantastic breakfast both days.

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Bora001, General Manager at Holiday Inn City Centre, responded to this review

Dear goodvegifood, Thank you for reviewing your latest experience at the Holiday Inn Birmingham City Centre. I am sorry to hear that we failed to delight you during your stay with us and that you did not find the original bedroom to your liking. Th S floor rooms well functioning rooms but being located on the lowest bedroom floor level,... More

Enniskillen, United Kingdom
Top Contributor
161 reviews 161 reviews
83 hotel reviews
100 helpful votes 100 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Right, where to start! I stayed here this week. The fire alarm went off at about midnight and everyone had to evacuate. The hotel was very full as the caravan show was on at the NEC. From the start it became apparant from the fire brigade's disinterest and inactivity (two of them stayed in the tender) that this was a... More

Was this review helpful? Yes 1
Bora001, General Manager at Holiday Inn City Centre, responded to this review

Dear John M, Thank you for reviewing your latest experience at the Holiday Inn Birmingham City Centre. I am sorry to hear that you did not fully enjoy your stay. Regarding Fire Alarms; even though it was a false alarm, we have obligations to carry out a full evacuation and can not allow anyone back in to the Hotel until... More

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Additional Information about Holiday Inn City Centre

Address: Smallbrook Queensway, Birmingham B5 4EW, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham > Ladywood
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn City Centre 3*
Number of rooms: 280
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Also Known As:
Holiday Inn City Centre Hotel Birmingham
Holiday Inn Birmingham
Birmingham Holiday Inn

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