We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn City Centre

3.0 of 5
Hotel website
Hotel deals
Smallbrook Queensway, Birmingham B5 4EW, England
Special Offer
Save 10-30%
Holiday Inn City Centre
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #40 of 137 Hotels in Birmingham
A recent review
4 of 5 stars reviewed yesterday
Stellastar1066 Plymouth, United Kingdom
Add Photo Write a Review

908 Reviews from our TripAdvisor Community

Traveler rating
    225
    416
    199
    45
    23
See reviews for
57
269
59
308
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (277)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (908)
  • Mar-May only
    (263)
  • Jun-Aug only
    (196)
  • Sep-Nov only
    (236)
  • Dec-Feb only
    (213)
All months
Plymouth, United Kingdom
2 reviews
4 of 5 stars Reviewed yesterday NEW

Have stayed at this hotel several times now, staff very polite, rooms are what is needed if you want to be right in the centre of things and don't want to pay the earth. This stay was the worst as the curtains had a slit in one of them and the whole room needs to be redecorated. This room was... More 

Was this review helpful? Yes
Liskeard, United Kingdom
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Only stayed one night for a visit to our children for a night out. Used this hotel in past years when it was the Albany. The hotel is clean - functional & quiet. Staff are attentive & friendly in all areas. Bar food is good & plentiful. WiFi free & fast. Bed huge & comfortable. Great shower in the bath... More 

Was this review helpful? Yes
Gravesend, England, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good place to stay, great location, close to enough to everything. Staff were friendly and let us store our bags. Beds were comfy and the rooms were clean. Breakfast was good if a bit expensive, would stay again.

Was this review helpful? Yes
Fethi H, Manager at Holiday Inn City Centre, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay and would return next time you are in Birmingham. i am pleased that you found the staff to be friendly and enjoyed breakfast during your stay ,  It's something our staff takes great pride in, we value your feedback. We hope you... More 

London, United Kingdom
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Thank you very much Holiday Inn! I've really enjoy it so much. I loved the breakfast! I loved the bed so much! When I slept there, it's comfortable. I really like you very much staff! I would have to rate you a 20/20. 😊😊😊 I hope that I might come and visit again!! 👍

Was this review helpful? Yes
Fethi H, Manager at Holiday Inn City Centre, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us, and thank you again for such great feedback regards the team at the hotel, It's something our staff takes great pride in, we value your feedback and very much look forward to welcoming you back soon. Sincerely, Andrew Kirkham Sales... More 

Gloucester
Level Contributor
72 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed 1 week ago

We needed a hotel in Birmingham for one night, and the Holiday Inn was a good rate and centrally located. Getting to the hotel was not the easiest as the traffic at the roundabout on the approach gets very jammed, so it took us an hour to get to Birmingham and a further hour to do the last half a... More 

Was this review helpful? Yes
Fethi H, Manager at Holiday Inn City Centre, responded to this review

Thankyou for your Review of the hotel , I would like the opportunity to discuss or review in full as we value your feedback and would like the opportunity to address your feedback directly, Please feel free to contact me at fethi.hmaissi@hibirmingham.co.uk so I can arrange a suitable time to call you. Kind regards, Fethi Hmaissi Deputy General Manager More 

chios
Level Contributor
61 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for four ( 4) nights late June 2015.It` s a city center hotel,just acrooss the road from the south exit of Birmingham New street rail station.So,very convenient and plus:spacious clean rooms( but needed renovation soon and the furnitures too),nice breakfast,security(`cause the neighborhood is a little so ans so...),and of course excellent staff:willing to help,smiley,kind all of them.Efficient front... More 

Was this review helpful? Yes
Fethi H, Manager at Holiday Inn City Centre, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, we value your feedback and look forward to welcoming you back next time you are in Birmingham. Sincerely, Andrew Kirkham Sales and Revenue Manager More 

Plymouth, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for a month (with the exception of Fridays and Saturdays). Consistently clean, with very friendly staff. I'd recommend a room on the side away from the road as the City is noisy. Great location and I found it a great base for work.

Was this review helpful? Yes
Fethi H, Manager at Holiday Inn City Centre, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and found the hotel to be ideal for you needs with being with us for 4 weeks, the comfort of our guests is something our staff takes great pride in as we really do believe that we deliver a great... More 

London
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Not much to look at from the outside, the interior is a pleasant surprise. Some parts of the hotel are a little dated and tatty but it's clean, the staff are very friendly and the rooms and beds are comfortable. Facilities are good, breakfast outstanding at this price point. Extremely convenient for New Street station and the City Centre. My... More 

Was this review helpful? Yes 1
Fethi H, Manager at Holiday Inn City Centre, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and was presented with our usual high level and friendly style of service. It's something our staff takes great pride in, we value your feedback and would like to offer our apologies that you experienced some noise related issues during your... More 

Wishaw, United Kingdom
Level Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here on Friday night with my wife. We parked in the NCP car park as mentioned on the Holiday Inn website and as we were very early we could not check in but the reception staff were happy to store our luggage until the room was ready. When we did check in the staff were very helpful and... More 

Was this review helpful? Yes
Fethi H, Manager at Holiday Inn City Centre, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, we value your feedback and i am please you enjoyed dining experience in the hotel and pleased that you found both staff and food to be of a great standard again this is... More 

leeds
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

An ideal city centre location, 200 metres from Birmingham New Street station. Friendly, helpful staff, a clean comfortable spacious bedroom with the usual TV and coffee making facilities, although the wifi was not working. Our group had a pre-ordered, tasty evening meal in the restaurant, and excellent buffet lunches. For a city centre hotel, it was surprisingly quiet and peaceful.... More 

Was this review helpful? Yes 1
Fethi H, Manager at Holiday Inn City Centre, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and benefited of a view of the library, a positive guests experience is something our staff takes great pride in, we value your feedback. We hope you will visit us again. Sincerely, Andrew Kirkham Sales and Revenue Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

236 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (181)
Viewed
Bathroom (24)
Viewed
Hotel & grounds (15)
Viewed
Room/suite (80)
Viewed
View from room (11)
Viewed
Dining (13)
Viewed
Other (38)

Management photos: Courtesy of the property manager

Viewed
All management photos (55)
Viewed
Hotel & grounds (23)
Viewed
Room/suite (21)
Viewed
Bathroom (2)
Viewed
Business center/function rooms (3)
Viewed
Dining (6)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay