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All 140 Birmingham hotels

ibis Birmingham City Centre

2.0 of 5 Hotel   |   Ladywell Walk, Birmingham B5 4ST, England
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Ranked #69 of 140 Hotels in Birmingham
A recent review
5 of 5 stars reviewed 4 days ago
mark d Blackburn, United Kingdom
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782 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Blackburn, United Kingdom
Senior Contributor
44 reviews 44 reviews
35 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Booked in the Ibis with no problem at all. Staff very helpful and friendly. One lift out of order but its a busy place so understandable .Once in room it was noted a smell of stale smoke so when we went down we explained as we wish not to blamed for the cause .Not a problem ,was asked if we... More

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Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 5 days ago NEW

I have given this hotel a few chances, and i must say I have been let down on both occasions. the second visit I had here was worst then the first. The staff were incredibly rude in my opinion,as a mix up occurred due to not making the booking polices clear or transparent even after speaking with a advisor over... More

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Banbury, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

Had two overnight transit stops at this hotel recently as a good central location for train/ bus station. The staff although nearly always busy were friendly and accommodating e.g. asked if we could have a quieter room (given other comments about noise) and this was provided. The room (especially the shower/ toilet) were small (although very clean) with the former... More

Was this review helpful? Yes
JoannaGM, General Manager at ibis Birmingham City Centre, responded to this review

Dear Bob, Thank you very much for your review. Reception, housekeeping and breakfast teams were very pleased to see such positive comments. We are so happy that you enjoyed your stay with us and hope to welcome you back again soon. Kind regards, Joanna General Manager More

Exeter
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Comfortable bed and functional room, but 15 minute wait for a drink at the bar and they tried to charge my colleague even though I had already picked up his room bill. Breakfast was also a farce with only one poor lady serving and clearly rushed off her feet.

Was this review helpful? Yes
JoannaGM, General Manager at ibis Birmingham City Centre, responded to this review

Dear Anthony, Thank you for your review. I have shared your feedback with relevant hotel departments and would like to apologise for any inconvenience you have encountered in the hotel during bar or breakfast service. Kind regards, Joanna General Manager More

Northamptonshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Me and my girlfriend came here for 1 night on September 18th. Upon arrival we were greeted by a nice clean lobby with a bar and reception. We could not check in till 12pm but we arrived at 11:30am so asked if we could check in early. This would have cost us an extra £10 so for half an hour,... More

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JoannaGM, General Manager at ibis Birmingham City Centre, responded to this review

Dear Sir/Madam, Thank you for your review. We are pleased to see that you enjoyed our public areas design and found our wifi to be of good speed. I have shared your posistive review of cleanliness with housekeeping team. The whole team was happy to see that you enjoyed hotel location, comfort of our Sweet Bed by Ibis and the... More

Chester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Good location for exploring the city centre as it is about a five minute walk from the Bullring and New Street station. The rooms look like they've recently been updated. The bed was very comfortable. There wasn't a lot of storage space for clothes which didn't bother me as a single traveller there for the night but might be an... More

Was this review helpful? Yes
JoannaGM, General Manager at ibis Birmingham City Centre, responded to this review

Dear Richey, Thank you for your review. We are pleased to see that you found our location convenient and bedroom comfortable. I will share your positive review with housekeeping and maintenance departments. We look froward to welcoming you back again soon. Kind regards, Joanna General Manager More

Manchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

For a relatively cheap hotel it was pretty good, the beds are not too soft, the room is clean and basic, maybe a little small. The bathroom was tiny and if you were slightly larger than the average man you'd struggle to get in the shower cubicle. For me it served its purpose, although not my first choice, I would... More

Was this review helpful? Yes
JoannaGM, General Manager at ibis Birmingham City Centre, responded to this review

Dear Sir/ Madam, Thank you for your comments. While I am happy to see that you found our bedrooms clean, I am sorry that they seemed too small for you. I am pleased that you would choose our hotel again and we look forward to welcoming you back soon. Kind regards, Joanna General Manager More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Lot of bass from local night club, flies in the hotel bar and room in need of a new carpet and lick of paint. It's a very reasonable nightly rate but there are reasons for that. The area itself seemed ok but it's always a slight concern when the hotel doors are locked after 11pm.

Was this review helpful? Yes
JoannaGM, General Manager at ibis Birmingham City Centre, responded to this review

Dear Paul, Thank you for your comments. Please let me explain that we have receptionists on duty 24/7 and the front doors are manned by security at night in order to make sure that we provide comfortable stay to our guests. I have shared your comments with maintenance department and I would like to confirm that we are working closely... More

swindon
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I have sprayed many times, the foyer has recently been refurbished, very nice. Pillows are very hard,room ok, basic but ok, housekeeping a bit sloppy, the main problem was one lift only working during our 4 day stay, this is unacceptable.

Review collected in partnership with Ibis Hotels

Was this review helpful? Yes
JoannaGM, General Manager at ibis Birmingham City Centre, responded to this review

Dear Sir/Madam, Thank you for your comments. I am pleased to see that you are our returning guest and that you like our public areas design. I am surprised and sorry to read that you do not find our pillows comfortable enough as these have been specifically designed extra soft for UK market. I have shared your comments with housekeeping... More

Bolton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for two nights in August 2014. The hotel is very clean and modern and the staff were very friendly and helpful. The hotel is located right next to a leisure complex with bars, restaurants and nightclubs which is fab when you are in them partying away. Not so fab when you want to get some sleep and... More

Was this review helpful? Yes
JoannaGM, General Manager at ibis Birmingham City Centre, responded to this review

Dear Madam, Thank you for sharing your feedback with us. I was pleased to see your positive review of customer service delivered in the hotel, room cleanliness and design. At the same time, I am sorry to hear that you were disturbed by the noise. I would like to confirm that we are working closely with the manager of the... More

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Additional Information about ibis Birmingham City Centre

Address: Ladywell Walk, Birmingham B5 4ST, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham
Price Range (Based on Average Rates): $
Hotel Class:2 star — ibis Birmingham City Centre 2*
Number of rooms: 159
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Also Known As:
Ibis Birmingham City Centre Hotel Birmingham
Accor Birmingham City Centre

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