I have been very impressed by the way the front office manager shouted to a customer who were just asking for a half an hour late check out. The customer claimed that he asked for a superior room, he paid for a superior room, but he had only a standard room. Nevertheless the front office manager have been very rude... More

I stayed at this hotel for one night, but wouldn't really have liked to stay any longer. The room I had was a double for single occupancy and a good size, but it looked out on to a very dark courtyard with a brick wall and some more windows opposite. I could not see the sky, although i was on... More

Booked last minute as going to Black Sabbath concert at the O2 Birmingham. Central location and booked on the £50 dinner, breakfast, bed and free wine offer online. They kindly let us eat in the bar early and the free wine was good! Staff are very friendly and helpful, the hotel needs a refurb and bringing into the 21st century... More

Stayed at this hotel for one night in May. It is a rather down at heel and rundown hotel that has decor reminiscent of the early 1990s. It was quite scruffy. The room was very dingy looking out onto some kind of internal roof and with little internal lighting. I couldn't get the door to lock and had to ram... More

We paid £134 each for three windowless rooms (apparently a free upgrade!). I thought windowless rooms were illegal. We had just travelled from the exceptionally well-appointed and very friendly Hope Street Hotel where we had paid £99 each for a very comfortable room. The Britannia in Birmingham is obviously run to make as much money as possible from helpless customers.... More

Paid £32 a night so didn't expect much, however hotel had basic amenities lacking, i.e. adequate artificial lighting, working bathroom lights, double glazing (room noisy all night long). Also rude hotel manager came knocking on doors asking guests to check out at 10.30 even though check out time is 11am. Would not recommend or return. More

Stayed here and paid £31 for bed and a decent breakfast. Okay it is a little tired, but my room was fine, clean and comfortable. The staff pleasant and professional. The breakfast was as good as any I have seen at much more expensive places. More

TV did not work. Room absolutely stank of cigarette smoke. Heating was not working. Cigarette ash on the floor and in the bedside drawer. Blood stain on the duvet. Very noisy due to drunk people coming in throughout the night/early morning. Room generally dirty. Graffiti was carved into the 70's wallpaper....including a 3 foot penis next to the bed! Absolutely... More

We paid a grand sum of £45 for 2, which included bed/breakfast/eve meal and a bottle of wine, so it was a bargain. the hotel itself is in need of some work as its rather shabby looking, but rooms are clean. Food was somewhat limited compared to other Britannia hotels we have used, especially the puddings which consisted of cheesecake... More