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Britannia Hotel Birmingham

New Street, Birmingham B2 4RX, England
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Britannia Hotel Birmingham
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Britannia Hotel Birmingham
Britannia Hotel Birmingham
Britannia Hotel Birmingham
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1,525 reviews from our community

Traveler rating
    62
    210
    339
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    619
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (287)
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  • All months
    (1525)
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    (370)
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County Meath, Ireland
1 review
1 of 5 stars Reviewed yesterday NEW

Would just like to say stayed here for two nights,16th-18th of April,staff were not very helpfull.Rooms were dirty,wardrobes the same had to leave clothes in my bag.Resident bar closed at 11,30 never heard of that anywhere.overall not a pleasent stay wont be back.Only thing going for it is location.Dont recommend this so called hotel to anyone.

Was this review helpful? Yes
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Only one night I stayed in this hotel, April 2015. But once in the room you immediately wanted to leave. Dust everywhere, thread bare horrid carpets. NOT CLEAN. Bedding below par. NOT CLEAN. Very hot in the room. Stains everywhere. BED BUGS. WOKE UP TO HUNDREDS OF BITES. DO YOURSELF A FAVOUR AND DON'T EVEN THINK ABOUT BOOKING THIS HOTEL.

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Polegate, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Just stayed for one night, the room was clean, & the bed comfortable. Breakfast was good, and although the hotel could do with some modernising, it was perfectly adequate, and a very good location. Would happily stay again.

Was this review helpful? Yes
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review

Dear Guest Thank you for taking the time to write your review. I am so pleased that you take the opportunity to sample first hand the perfect location, and exceptional value for money we at Britannia Hotel Birmingham offer, and are not put off by some of the negative reviews posted here. We look forward to welcoming you back in... More 

Newry, United Kingdom
1 review
1 of 5 stars Reviewed 4 days ago NEW

Accommodation was limited due to NEC Truck show but I would have rather stayed on the floor of the airport. We checked in at 11pm and were asked to pay up front, not the normal protocol where we are from. Paid cash, which was only accepted along with photographic ID which was photocopied. Receptionist was rude and very untidy looking.... More 

Was this review helpful? Yes
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review

Dear Guest Please accept my sincere apologies that the hotel failed to meet with your expectations As I would advise any guest, should you experience any issues during your stay or wish to raise any concerns you feel should be brought to our attention, there is a Duty Manager available 24 hours per day who will gladly assist you in... More 

Glasgow, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

disgusting dirty hotel, went in a group to go to safari park and cadbury world people of all ages on tour and not one had a nice experience, one couple even booked into a different hotel as upgraded rooms were all the same, peeling paint and wallpaper filthy windows, overall not a nice place.

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Wombourne, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

the receptionist who worked Sat 11th needs a medal checking in! very professional however our room was a complete let down! I had to open curtains and found sweet wrappers everywhere, no main light just lots of lamps, which is ok I suppose if you just want to sleep but not ideal to get ready for night out or read... More 

Was this review helpful? Yes 1
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review

Dear Guest Please accept my apologies that certain aspects of the Hotel failed to live up to your expectations. All comments, both good and bad are discussed with the relevant departmental managers as it is only through receiving feedback from guests that we are able to monitor the level of service we provide thus enabling us to make improvements where... More 

Witney, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Stained (not sure of the cause) and extremely worn carpet, bed seemed to have had broken a couple of legs sometime in the past and had been fixed by an enthusiastic but incompetent DIY fan. Round pin (yes, round pin!!!) socket for the analogue TV. Single glazed windows, maybe the building is listed, tired furnishings and decor. There were a... More 

Was this review helpful? Yes 1
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review

Dear Guest Please accept my sincere apologies that the hotel failed to meet with your expectations As I would advise any guest, should you experience any issues during your stay or wish to raise any concerns you feel should be brought to our attention, there is a Duty Manager available 24 hours per day who will gladly assist you in... More 

Leeds, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Stayed here for one night on business. Availability elsewhere was very limited so weighed up the reduced price vs the poor trip advisor reviews. The first room I was given was terrible. The sheet on the bed was filthy and the room was grim and dark due to only one lightbulb being in use. I changed rooms and was given... More 

Was this review helpful? Yes 2
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review

Dear Guest Please accept my sincere apologies that the hotel failed to meet with your expectations As I would advise any guest, should you experience any issues during your stay or wish to raise any concerns you feel should be brought to our attention, there is a Duty Manager available 24 hours per day who will gladly assist you in... More 

Derry, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Just back from few days in this hotel. Wish I would have listened. Wouldn't even know where to start. Whoever toke pictures to advertise should get an award cause it's nothing like advertised. Room is disgusting, window doesn't close so noisey, toilet broke and shower constantly dripped. Double bed wasn't near a double. I'm just back from doctors and they... More 

Was this review helpful? Yes 2
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review

Dear Guest I am sorry to read that the hotel did not meet with your expectations As I would advise any guest, we do have a manager on duty 24 hours per day, and had you asked to see them at any time, they would have been able to address any issues first hand, allowing you to have a much... More 

Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

The premier Inn so close yet so far away, this hotel had bouncers/security if those two statements don't tell you all you need to know about this hotel I don't know what will. There are 37 hotels on TripAdvisor rated worse than this in Birmingham, I dread to think what they're like. I'd like to make it clear I didn't... More 

Was this review helpful? Yes 1
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review

Dear Guest, I am sorry to read that the hotel did not meet with your expectations. All comments, both good and bad are discussed with the relevant departmental managers as it is only through receiving feedback from guests that we are able to monitor the level of service we provide, thus enabling us to make improvements where necessary. As I... More 

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