the hotel was ok needed redecorating, breakfast the first day was nice and un rushed bt on sunday you were told to find your own seat and had to go up one by one or someone would have had your seat. We were rushed through as there were "loads waiting" We booked out a day early the staff did not... more

I think this hotel must have a range of rooms of different qualities as we stayed on 15th November and it was nowhere near as bad as we'd been led to believe by reading tripadvisor reviews. Reception/bar were fine, there was a fault with the heating in our first room but we were swiftly and cheerfully moved to another. The... more

I stayed here with my wife and kids (1 and 3) very recently and had no problems at all. The rooms were warm and clean and the staff were very friendly. Yes, the corridors and rooms are dated but that doesn't spoil the stay. The foyer is very nice with a nice bar area. The bathroom had a bit mould... more

My boyfriend and I were hoping to stay in Birmingham tonight and looking forward to doing some shopping at the bull ring tomorrow, I am disapointed to say the least that i am typing this from my house as we've travelled 40 miles to come straight back home again with a full refund. Where do we start!!! The stairwell was... more

Absolutley auful experience. Upon returning to sunny birmingham on buisness I was unfortunatley booked into this grot hole for two nights. As many other reviews said reception looked good, not sure why there is any good comments about staff on here though. Rooms run down but generaly clean. On arrival I was informed that there was and issue with a... more

Stayed here for 1 night on 8th September 2008. Wanted a hotel close to the city centre with a pool as we were goung to NIA to see Stevie Wonder and planned to arrive in time to use facilities before going to the concert. When you enter the reception area you are lulled in to a false sense of above... more

Having read the reviews on here, we new we were in for a mediocre time! The parking is excellent, there is a lot of it, Reception area is bright and welcoming, but as another reviewer has said it does lull you into a false sense of security. Once you step beyond the Reception area you are time warped into the... more

Can't understand a lot of the negative reviews. Six of us stayed here for the cricket in August and found the hotel to be friendly, clean and relaxing. The rooms were absolutely fine, and above average for the very reasonable rates. Shower was good, bathroom clean and all in working order. Whilst the pool was small, it was an added... more

My recent three night stay was booked on my behalf by a client, which was the only reason I didn't feel able to change hotels. To describe the hotel as tired is an understatement, but the first room I was offered looked more like a prison cell than three star accomodation. A particular highlight was walking past one room on... more