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Crowne Plaza Birmingham City Centre


Hotel class 4.0 of 5
Holliday St, Birmingham B1 1HH, England
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Reviews you can trust

75% Recommend
4.0 of 5 stars 191 reviews
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5 of 5 stars
dazama   18 contributions
Pordenone, Italy
Mar 14, 2010 | Trip type: Business, Solo travel New

I would not say that this Crowne Plaza really differs from other CP I've been to, but I have to admit that the Executive Lounge floor was the perfect place to have relax, a cup of coffee, breakfast and to have checkout completed and myboarding pass printed. Rooms were really clean and bathroom was perfect with the possibility to have... more

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5 of 5 stars
cherriesfan_9   6 contributions
cotswolds england
Feb 25, 2010 | Trip type: Couples

We had an exceptional weekend at the Crowne Plaza central Birmingham. Our special birthday celebration coincidenced (unknown to us) with a major international atheletics meeting. Our chosen hotel was the main accomodation for all the very serious athletes competing at the NIA just afew hundred yards away. consquently the hotel was very busy, but very well organised. Lovely "club" room... more

Management response from
Akmal Shahzad, Food & Beverage Manager

Thank you for your recent correspondence regarding Crowne Plaza Birmingham City Centre, we appreciate you taking the time to make us aware of your delightful experience during your recent stay. Guest satisfaction is our top priority and its good to read that your stay reflects this well. Please be assured that we share your comments with our entire team as...

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4 of 5 stars
Neale1810   2 contributions
Yorkshire
Feb 20, 2010 | Trip type: Couples

Stayed for a nice weekend. Hotel room and breakfast area looked like it had been recently renovated. Breakfast good - wide buffet selection. Good value for money at the weekend rate. Would stay again. more

Management response from
Akmal Shahzad, Food & Beverage Manager

I would like to take this opportunity to thank you for your kind review following your recent stay here at the Crowne Plaza Birmingham City. Great to read that your room was very clean and comfortable, and also that you had a great and enjoyable breakfast in the morning! Please be assured that I have already shared your comments with...

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3 of 5 stars
JenLUK   7 contributions
London
Feb 11, 2010 | Trip type: Business, Solo travel
1
person found this review helpful

The hotel was booked by my company and when I arrived they didn't ask for a credit card so I presumed it was prepaid. I was given a room which had a shower only and so asked to move to one with bath. They agreed, but before I could move someone had to come up to check the room that... more

Management response from
Akmal Shahzad, Food & Beverage Manager

Thank you very much for your detailed review after your recent stay with us. I am pleased to note that you enjoyed our spacious rooms, Breakfast buffet and service. I have feedback your comments to the relevant departments. It is always a pleasure for the team to know that a guest has taken the time to appreciate the efforts and...

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5 of 5 stars
AdvisoretteDubai   7 contributions
Dubai
Feb 3, 2010 | Trip type: Business, Couples

Rooms are very, very clean, as was toilet. Staff very helpful. Location-wise quite difficult to find. Dodgy car park means you have to climb up a set of dingy outdoor stairs to reach lobby. more

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5 of 5 stars
karensolihull   38 contributions
Solihull, United Kingdom
Jan 30, 2010 | Trip type: Couples

Stayed for 1 night last week for an evening out. We are Priority Club Platinum members and staff here treat us almost like royalty. From what I saw they were equally as pleasant with everyone else. We always stay here if possible when in Birmingham. We booked a room with priority points and rang before to ask for an early... more

Management response from
Akmal Shahzad, Food & Beverage Manager

Thank you for your recent correspondence regarding Crowne Plaza Birmingham City Centre, we appreciate you taking the time to make us aware of your delightful experience during your recent stay. Thank you for staying with us on a regular basis. It is with pleasure to read that all your requests were taken care of and you were recognised for being...

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2 of 5 stars
logmeinsucker   12 contributions
uk
Jan 13, 2010 | Trip type: Business
1
person found this review helpful

I've stayed here many times in the past, purely to collect Priority Club points. I also like staying at the Crowne Plaza (CP) as they have the comfiest hotel beds I've ever slept in. They are very very very comfortable. However, during the last few weeks of staying here I realised that the level of service had dramatically degraded. On... more

Management response from
Akmal Shahzad, Food & Beverage Manager

Thank you for your recent review on Crowne Plaza Birmingham City Centre, I really appreciate you taking the time to make us aware of your experience during your recent stay. It’s good to hear that you stay with us on a regular basis as a Priority Club member and enjoy our comfortable beds. I am sorry that you feel that...

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4 of 5 stars
johncoote69   1 contribution
midlands
Dec 31, 2009 | Trip type: Friends getaway

2 night deal - the Club Lounge was not open for drinks and nibbles as is the norm - we were given vouchers - it lead to some confusion, as to the number of drinks allowed etc (understandable) and was sorted with a friendly chat with the manager. Overall a great stay - though i would echo the comments about... more

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2 of 5 stars
Hilaire   15 contributions
Dorset, England
Dec 15, 2009 | Trip type: Family
1
person found this review helpful

Staff are professional and efficient, but the whole place is otherwise unattractive in many ways. Corridors are institutional dark grey, decor is cold in colour and feeling-lacks any kind of warmth or style. Room better but in December had no heat on on and despite carfeul following of instructions the only heater blew cool to, at best semi- warm air... more

Management response from
Akmal Shahzad, Food & Beverage Manager

Dear Hilaire I would like to take thank you for adding review after your recent stay with us here at Crowne Plaza Birmingham. Fantastic to read that you found our staff very professional and efficient. Please be assured that I always share the guest comments with our team to ensure we can take comments on board. I am sorry that...

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4 of 5 stars
timpaws   19 contributions
London, United Kingdom
Dec 9, 2009 | Trip type: Business

I regularly travel to Birmingham on business and whenever an overnight stay is required I try to get accommodation at the Crowne Plaza. The service is always exceptionally swift and professional, meals are great and the location is perfect for the city centre. They have some favourable rates which I've used even when work hasn't been paying. It's also very... more

Management response from
Akmal Shahzad, F

Dear Timpaws Thank you very much for taking the time to add such a detailed positive review following your recent stay. I am delighted to read that you stay with us on a regular basis whether its business or pleasure. We do invest extensively in staff training and glad to see that your comments reflect our high standards for professionalism...

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Crowne Plaza Birmingham City Centre Also Known As

  • Birmingham Crowne Plaza
Address: Holliday St, Birmingham B1 1HH, England
Birmingham Hotels Crowne Plaza Birmingham City Centre
4.0/5.0
191
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