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Crowne Plaza Birmingham City Centre

4.0 of 5 Holliday St, Birmingham B1 1HH, England
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Certificate of Excellence 2014
Crowne Plaza Birmingham City Centre
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Crowne Plaza Birmingham City Centre
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1,247 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brampton, United Kingdom
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Stayed here for a couple of nights recently and first impressions were good, nice friendly check in then the fun started. Out of four lifts only two were working, very slowly too. This caused a queue to form next to the lifts with a few people becoming disgruntled. My room was dark, even with the lights on and the heating... More 

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London, United Kingdom
Top Contributor
81 reviews 81 reviews
24 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed yesterday NEW

I was here with a large business party for several days but if I'd have been a paying guest I would have checked out on day one. Although in a prime location, the hotel was cold in all the public areas and for almost our entire stay the lifts were out of action. I spoke to one of the staff... More 

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London, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I have stayed here regularly for some years. There are two key issues that should have been addressed long ago: 1. Heating/Cooling in bedrooms - The units are not effective and an VERY NOISY 2. The lifts - For most of my stay this week only 1 of the 4 was working causing queues and long waits for the lifts.... More 

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Top Contributor
78 reviews 78 reviews
61 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I've stayed here on several occasions but not for around six months and it was good to see the high standards maintained. It's ideally situated near New Street and has ample parking as well. Reception has a dedicated check in for IHG members which makes check in a breeze. Executive rooms are are large for a city centre hotel as... More 

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Burnham-On-Sea, United Kingdom
Contributor
18 reviews 18 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I've stayed at a few hotels in Birmingham before and most of them are pretty bad. However, this one was excellent! It is in a great location for the City centre and also within easy access to the motorway. I stayed with my friend after attending the Autosport show at the NEC and after a long day of shuffling around,... More 

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Surya G, Guest Relations Manager at Crowne Plaza Birmingham City Centre, responded to this review

Dear nick_grimsley, Thank you for taking the time to write a review regarding your experience at the Crowne Plaza Birmingham City Centre. I was really glad to read that you enjoyed all aspects of your stay especially our location and the rooms. I have shared your comments with the teams. I appreciate your feedback and that you chose to stay... More 

Worcester, United Kingdom
Top Contributor
76 reviews 76 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

stayed here with my husband just after christmas. we just booked a standard room but when we arrived we were upgraded to an executive room which included breakfast, free drinks and a cocktail hour with canapes. the room was nicely decorated, warm and comftable. the lounge and frree drinks were a nice extra and the hotel is centrally located near... More 

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Surya G, Guest Relations Manager at Crowne Plaza Birmingham City Centre, responded to this review

Dear owlbeonholiday, Thank you for taking the time to write a review regarding your experience at the Crowne Plaza Birmingham City Centre. I was glad to read that you enjoyed your stay especially the friendly and attentive service from our staff, our location, club rooms and the club lounge facilities. I appreciate that you chose to stay with us and... More 

Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The staff of the club lounge were really courteous and helpful. Always goes the extra miles for customers to feel like home. It was a great time to spend at crown plaza after almost two years away.thank you guys... You are awesome

Was this review helpful? Yes 1
Surya G, Guest Relations Manager at Crowne Plaza Birmingham City Centre, responded to this review

Dear Talal H, Thank you for taking the time to write a review regarding your experience at the Crowne Plaza Birmingham City Centre. I was really glad to read that you enjoyed all aspects of your stay especially the friendly service from the staff in the Club Lounge. We appreciate that you chose to stay with us and we look... More 

Swindon
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights for work. Arrived late but check in was easy. Rooms are good but had to hunt for the kettle and hairdryer, not a major problem really. They are also not soundproofed as a work colleague in the next room had a bad cough which I could clearly hear all night! Breakfast was excellent, but the... More 

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Wales
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for one night on business and arrived quite late in the day. The staff were very friendly and attentive and the room was spacious with a comfortable bed. The real disappointment was the restaurant. I ordered the scallops to start and they were gritty - they clearly hadn't been prepared properly. The waitress took it back only... More 

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Chesterfield, United Kingdom
Top Contributor
55 reviews 55 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

An unexpected trip, turned into pleasure and staying at The Crown Plaza made it more then comfortable. We booked a queen size room, and a club room . The room was on the 10th floor, the room was comfortable, with a safe , en-suite and tea coffee service, tv, free internet as we are members of scheme. The club room... More 

Was this review helpful? Yes 1
Surya G, Guest Relations Manager at Crowne Plaza Birmingham City Centre, responded to this review

Dear aussiecheftonyv, Thank you for taking the time to write a review regarding your experience at the Crowne Plaza Birmingham City Centre. I was really glad to read that this unexpected trip turns out to be a pleasant and comfortable one. I was also glad to read that you enjoyed your stay especially the friendly and attentive service from our... More 

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Additional Information about Crowne Plaza Birmingham City Centre

Address: Holliday St, Birmingham B1 1HH, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham > Ladywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Birmingham City Centre 4*
Number of rooms: 312
Reservation Options:
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Also Known As:
Crowne Plaza Birmingham City Centre Hotel Birmingham
Birmingham Crowne Plaza
Hotel Style:
#13 Romantic Hotel in Birmingham
#13 Luxury Hotel in Birmingham
#28 Business Hotel in Birmingham
#29 Family Hotel in Birmingham

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