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Crowne Plaza Birmingham City Centre

4.0 of 5
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Holliday St, Birmingham B1 1HH, England
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Crowne Plaza Birmingham City Centre
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Ranked #35 of 137 Hotels in Birmingham
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3 of 5 stars reviewed yesterday
Malcolm100 Edinburgh
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1,354 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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County Dublin, Ireland
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed yesterday NEW

I am virtually exclusively staying at IHG hotels these days and i must say that i was bitterly disappointed by this hotel. The staff in the hotel are well teamed up in terms of numbers but seem to be running around like headless chickens to be honest. I received my meal before my glass of wine. Thats not because the... More 

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Edinburgh
Contributor
18 reviews 18 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed for 1 night on b&b basis in July. Hotel clean and tidy with good reception staff. Product is in need of modernisation throughout but acceptable for short business trip. 24 hour gym access is welcomed and equipment if decent standard.

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Top Contributor
143 reviews 143 reviews
50 hotel reviews
104 helpful votes 104 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I am in the Crowne Plaza for a FOUR week stay which already feels like a prison sentence. I stay in hotels for perhaps 200 nights a year and am usually very forgiving for minor errors and irritations - see my other reviews. The Crowne Plaza in Birmingham, however, has tested my patience to the limit. This is a premium... More 

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Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I always love a city centre weekend away so we were looking forward to this one only 10 mins walk from the bullring shopping centre and 5 mins from bbc tour . great location , we upgraded to exec room , bottle of wine in room ok view and access to unlimited drinks in the lounge , canapes served in... More 

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

I love the Crowne Plaza's - no matter which city I go I always stay at the Plaza. Except one unfortunate incident last summer! Gorgeous rooms, incredibly clean and impeccable service. Kudos Crowne Plaza

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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Checked in with a very warm welcome. The staff were great. Great comfortable room and bed. Hope they added my visit to my points Programme as they said they would. It was for a night with friends. I found it to be a good value and comfortable easy walking to all. I did stay there many years ago and it's... More 

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Waterlooville, United Kingdom
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 1 week ago

If I could give a negative score, I would for the structure of this hotel. It is appaulingly badly built. I asked for a quiet room, away from stairs and lifts and noise. They kindly obliged so I was at end of corridor. BUT there are paper thin walls. Everytime a door was closed, I could hear it clearly as... More 

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Watlington, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The check in staff we spoke to was extremely helpful and really friendly! The room was lovely, clean and there were 2 double beds so we could spread out. A lovely breakfast with loads of variety. We will definitely stay again as in a prime location.

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Manchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Expensive but city centres tend to be. Furniture very 80s, black Ash that gave a very dark feel to the room. Inadequate storage room if you were staying for more than one or two nights. Hospitality tray very average. Booked a double room - ended up in one with two three quarter beds. Should have complained but too frazzled by... More 

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Lausanne, Switzerland
Top Contributor
133 reviews 133 reviews
45 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 1 week ago

The only positive point about this Crown Plaza is that they brew Starbucks Coffee and the barista is absolutely lovely. Other than that, this is a very standard business hotel right next to the convention center but it is very tired and would need a serious refresh, and that include staff uniforms (I felt sorry for them having to wear... More 

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Surya G, Guest Relations Manager at Crowne Plaza Birmingham City Centre, responded to this review

Dear VBNR, Thank you for your feedback regarding your stay at the Crowne Plaza Birmingham City Centre. I was extremely disappointed to read that you did not enjoy your overall stay at our hotel and faced some issues during your stay. This is not reflective of our usual standards of service and I sincerely apologise for the inconvenience this may... More 

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