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Premier Inn Birmingham City Centre (Waterloo Street) Hotel

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3-6 Waterloo Street, Birmingham B2 5PG, England
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Premier Inn Birmingham City Centre (Waterloo Street) Hotel
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1,431 Reviews from our TripAdvisor Community

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kingswinford
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is still the best place to stay for a short break in Birmingham however our last stay was a little strange. On returning to the hotel at 10.20pm we where told the bar was closed with no explanation and when complained about never really received a proper answer or any compensation for a spoiled evening even though I... More 

Helpful?
Thank alan m
London, United Kingdom
Level Contributor
133 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

We booked 4 rooms in total as we were in Birmingham for a group night out. All the rooms were on a different floor which I think is a good thing to try and discourage groups from running up and down hallways all through the night. Checking in online in advance made it extremely easy to check in using their... More 

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Thank Phee_Bizz
1 review
5 of 5 stars Reviewed 1 week ago

What a superbly positioned hotel for a quick stay in Birmingham. Easy access to Museum and Art Gallery, Staffordshire Hoard and then not too far to the Symphony Hall. The Wellington, nearby, also offers an excellent range of beers.

Review collected in partnership with premierinn.com

Helpful?
Thank Peter A
Singapore
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Very close to train station, straight from airport. Walking distance to shopping centres such as Bullring etc. very good sized room and very clean. Quick checkin using "checkin machines" that dispenses key cards. Breakfast selection was good. All the staff were brilliant!

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Thank wenray75
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Stayed for one night alone. 4 minute walk max from Birmingham new Street/Grand central. Clean spacious room. Wifi was down, spoke to them and it was fixed within an hour. Large bed. Comfortable mattress and pillows. Would definitely stay again!

Helpful?
Thank Victoria S
Bicester, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We travelled by train with our family taking two rooms for two nights. The hotel location is a short walk from Snow Hill station, ideal for Chiltern Rail travellers. The hotel looks like a large office block and, because of the shape of the bulding some rooms are not rectangular. We were very pleased to have two large rooms looking... More 

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1 Thank Stuart M
Lowestoft, England, United Kingdom
Level Contributor
395 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 273 helpful votes
4 of 5 stars Reviewed 1 week ago

This Premier Inn is situated just 5 minutes walk from New Street Station and opposite the Cathedral, so it's a great central location. I am unsure if there are parking facilities but that wasn't an issue for me as I travelled by train. Check-in procedure is with the standard Premier Inn machines which are fast and efficient. The hotel has... More 

Helpful?
Thank Davidjellis
West Midlands, United Kingdom
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Perfect location for pubs and restaurants of Birmingham. Clean and tidy. Quiet Room. As with all Premier Inns - easy check inn and check out. Got a superb book ahead deal which meant it was cheaper staying in town rather than getting a taxi home (15 or so miles away) after a night out.

Helpful?
Thank JoRob4
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Lovely room, central location very good rate. Why only 3 stars? because one of the beds in our room was broken so it was at an angle with your head pointing towards the floor. Despite reporting this to reception twice this wasn't fixed and so i had a very very uncomfortable 2 nights.

Helpful?
Thank Stuart R
Wolverhampton, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We as a family have stayed in this premier inn on more than half a dozen occasions and have thoroughly enjoyed our stay my reason for giving it 1 star is due to our recent visit where we had booked three rooms and breakfast to celebrate my Mothers birthday. Two of my sisters left items in their rooms on departure-a... More 

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1 Thank LostCustomer1
WhitbreadHotels, Online customer Service at Premier Inn Birmingham City Centre (Waterloo Street) Hotel, responded to this review

Hi there, Thank you for taking the time to review your stay with us.At Premier Inn it is our aim is to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay was less than relaxing. Your experience was far below our usual high standards. Please be assured that your feedback... More 

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