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pentahotel Birmingham

Certificate of Excellence
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Ernest Street Holloway Head, Birmingham B1 1NS, England (Formerly Ramada Encore Birmingham City)
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15% off room rate
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pentahotel Birmingham
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895 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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    (895)
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    (277)
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Waterford, Ireland
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Spent two nights in the Pentahotel and I was very satisfied with the hotel. It's different to any hotel I've stayed in before with it's funky bar/reception area. Staff were very friendly and efficient. Good array of drinks at the bar and the food was average. Rooms were nice couldn't fault them and the hotel is in a great location... More 

Was this review helpful? Yes
PentaBirmingham, General Manager at pentahotel Birmingham, responded to this review

Dear Traveller, Thank you for your kind words following your stay with us. I am really pleased that you enjoyed your stay & hope that we will see you back again at pentahotels in the near future. Very best regards Ben More 

Pontefract
Level Contributor
1 review
5 of 5 stars Reviewed 6 days ago NEW

We have stayed in hotels all over the world but this really stood out as you get a sense that they really understand what customers want from a hotel - WIFI, FREE Sky Channels in Sports and On Demand Movies, Pool Tables, PS4, 24 Hour Bar & Room Service, Low cost (secure) parking, Service with a smile, FREE 3pm Check... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
PentaBirmingham, General Manager at pentahotel Birmingham, responded to this review

Dear William, Thank you for the glowing tribute of your stay with us here at pentahotel Birmingham - it was our pleasure to accommodate you. I know the team will be delighted to receive such high praise as the brand is something that we are all very passionate and excited about. I hope we will see you back again soon.... More 

London
1 review
3 of 5 stars Reviewed 6 days ago NEW

Spent 2 nights at Pentahotel - on arrival asked where I could park the car. I was told it was £1.20 per hour! I asked if there was a concession as I was staying for 2 nights and was not planning to use the car throughout our stay - answer NO!I later found out after making my own enquires, there... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
PentaBirmingham, General Manager at pentahotel Birmingham, responded to this review

Dear Colin, Thank you for taking the time to share your feedback of your stay with us - I am sorry that were not impressed. Our car park has recently been updated and we offer hourly parking charges due to the limited availability of the facility, I will certainly take on board your comments as to rates for longer staying... More 

Swansea
1 review
5 of 5 stars Reviewed 6 days ago NEW

Staff were brilliant and helpful, our room was clean spacious and welcoming. Issue with hairdryer resulted in Being moved which I didn't mind! Breakfast was delicious. Bar area was lovely very modern wth a twist! I will defiantly be coming back! Restaurant/chill out area is beautiful

Review collected in partnership with this hotel

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PentaBirmingham, General Manager at pentahotel Birmingham, responded to this review

Hi Tasha, Thanks for the kind words following your stay with us at pentahotel Birmingham. Sorry that you had an issue with the hairdryer but I am pleased to see we resolved it to your satisfaction. I hope to see you back again soon! Very best regards Ben More 

Warminster, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

Lovely hotel, nice staff and breakfast was gorgeous. Only down side was location of hotel. Have to walk through slight rough are of twon to get there from the station. Will be fab once area picks up 👍🏼👍🏼

Review collected in partnership with this hotel

Was this review helpful? Yes
PentaBirmingham, General Manager at pentahotel Birmingham, responded to this review

Hi Christine, Thank you for the kind words following your stay with us here at pentahotels. I am pleased that you enjoyed your stay with us & hope that we will see you back again soon. Very best regards Ben More 

Gravesend, United Kingdom
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed for 1 night and it was very nice. Nice rooms and very clean. Staff were all very friendly. Breakfast was nice with a good selection. Checkout at 3pm on a Sunday is fab! Unfortunately the housekeeper knocked on the door around 11.30 despite there being a do not disturb sign on the door! Wasn't a massive deal as we... More 

Was this review helpful? Yes
PentaBirmingham, General Manager at pentahotel Birmingham, responded to this review

Hi Sophie, Thank you for taking the time to share your experience of your stay with us at pentahotels - I am glad that you enjoyed your stay in the main. I am sorry that our housekeeping team disturbed you - I will make sure I discuss this with our manager to prevent it from happening again. In regards to... More 

Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This is now our fourth visit to the pentahotel in Birmingham, and it was such a nice surprise that the staff in the hotel all recognised us which really gave us a home from home feeling. All of our requests were met- we requested a room on the top floor and one of the new rooms and we got both... More 

Was this review helpful? Yes 2
PentaBirmingham, General Manager at pentahotel Birmingham, responded to this review

Dear McClarke, Thank you for your kind words & indeed, your continued support of our brand. It is always nice to hear that we are getting things right & it is always our pleasure to welcome returning customers. I look forward to welcoming you back again soon. Very best regards Ben More 

Purfleet
1 review
5 of 5 stars Reviewed 1 week ago

Very comfortable hotel with just the right things for business travel Dinner in the restaurant was good - lovely ambience and very comfortable dining room chairs! And breakfast has everything you could possbily want.

Review collected in partnership with this hotel

Was this review helpful? Yes
Sabrina W, Manager at pentahotel Birmingham, responded to this review

Dear valued guest, Thanks for taking the time to let us know that you enjoyed your stay at pentahotels Birmingham. It is always nice to hear that we are doing things the right way! I hope that we will see you back with us very soon. Very best regards Sabrina More 

Lancaster, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We have stayed here a few times and the staff are fantastic.Very clean.Funky decor and free films. Free pool to play day and night.Free wifi also. Only minor fault is that when watching a film it tends to freeze.

Was this review helpful? Yes
PentaBirmingham, General Manager at pentahotel Birmingham, responded to this review

HI Jacks, Thank you for the kind words following your stay with us recently in Birmingham. Sorry that you had an issue with our movie system - I will get this checked out for you & hopefully this won't happen again! Very best regards Ben More 

Birmingham, United Kingdom
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Really nice hotel - different to what I've experienced before. Was visiting with friends over the weekend. Room cosy and everything you need. Had some cocktails in the sofa area upstairs which was a great start to our night. Great location to mailbox and probably the best breakfast I've had at a hotel to fix our sore heads the following... More 

Was this review helpful? Yes 1
Sabrina W, Manager at pentahotel Birmingham, responded to this review

Dear Traveller, Thank you for the kind words following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels! I hope that we will see you back with us very soon. Very best regards Sabrina More 

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