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pentahotel Birmingham

4.0 of 5 Ernest Street Holloway Head, Birmingham B1 1NS, England (Formerly Ramada Encore Birmingham City)
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Certificate of Excellence 2014
pentahotel Birmingham
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pentahotel Birmingham
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607 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Terenure , Dublin
1 review
4 of 5 stars NEW

Still going through refub on 6 floor but room were cosy. Didnt have any tea or coffee facitities however on departure they were been delivered to each room. altogether comfortable stay and will recommend to friends and will use again myself . staff were friendly and helpful

Review collected in partnership with this hotel

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Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed yesterday NEW

Firstly i think it is really important to say that i am impressed by great customer service and how places correct their mistakes. The staff at Pentahotel delivered some of the best customer service i have had for a while. There was a small problem with my room on arrival so they moved me rooms and gave me a complimentary... More 

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Gloucester
1 review
4 of 5 stars Reviewed yesterday NEW

Stayed here with my mum on Saturday 28th February and checked out on Sunday 1st March. Great location to walk to the Bullring for shopping. The staff were so friendly and helpful. We had a meal in the restaurant and it was great. Very relaxed and great place to eat. Room was lovely, had lots of room and the beds... More 

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nice hotel for a short (business) stay. The atmosphere is good with a nice bar,lounge and restaurant. Personnel is wonderful, just understaffed in the evening as they run reception, bar, lounge and restaurant. This downgrades the idea of place a bit. The rooms are ok, clean and comfortable. Construction was going on (very loud) and the room I had could... More 

Was this review helpful? Yes
Sabrina W, Manager at pentahotel Birmingham, responded to this review

Dear valued guest, Thanks for the review of your stay with us at pentahotels. I am sorry that we didn’t get things quite right for you, we are always striving for perfection and I am sorry that your experience with us didn’t quite reach this level. We have a refurbishment in place upgraded all of our bedrooms and I apologise... More 

Sheffield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was our second stay here and we enjoyed it just as much as the first time. The only negative was the sofa in the bedroom was badly scuffed. Apart from that the room was clean and comfortable. The tv in the bedroom also has lots of free films on, which we enjoyed. The bar area is also really good... More 

Was this review helpful? Yes 1
Sabrina W, Manager at pentahotel Birmingham, responded to this review

Dear Anna, Thank your the kind words following your stay with us at pentahotel Birmingham. I was really pleased to see that you enjoyed the penta experience! Our refurb is well underway in our bedrooms now, I hope you will be back soon to see how cool these are. Very best regards Sabrina More 

Birmingham, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My 3rd time staying here and as usual very good customer service from the girls in reception. Nice rooms, pretty basis but everything you need. Shame there is no bath. Paid £14 for a very basic pizza. Was disappointing and wouldn't order room service again. Good location. Normally get free parking on the roads outside however they were full so... More 

Was this review helpful? Yes 1
Sabrina W, Manager at pentahotel Birmingham, responded to this review

Dear Jade, Thanks for taking the time to let us know that you enjoyed your stay at pentahotels Birmingham. It is always nice to hear that we are doing things the right way! I hope that we will see you back with us very soon. Very best regards Sabrina More 

London, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The pentahotel is within easy reach of central Birmingham and its attractions. Our room was clean, modern and perfectly comfortable size wise for two people.The bar areas and lounges are excellent- beautifully furnished throughout with a good selection of drinks on offer. The gym is also a great addition to the hotel; it's fairly small but has a good range... More 

Was this review helpful? Yes 1
Sabrina W, Manager at pentahotel Birmingham, responded to this review

Dear Charli, Thanks for taking the time to post your review of your stay with us on TripAdvisor. I am pleased that we got things right for you & even more so, that you published your experience with pentahotels. I hope that you will be a regular visitor to us here at pentahotel Birmingham. Very best regards Sabrina More 

Birmingham
1 review
4 of 5 stars Reviewed 4 days ago NEW

Still renovations on six floor but rooms complete. Lacked tea and coffee facilities but they brought those FOC via room service. Trendy bar and reception . Friendly staff . Would stay again . If yopu open the windows then booming from nearby clubs can keep you up . ( opened window because room was too hot !)

Review collected in partnership with this hotel

Was this review helpful? Yes
Sabrina W, Manager at pentahotel Birmingham, responded to this review

Dear valued guest, Thanks for taking the time to let us know that you enjoyed your stay at pentahotels Birmingham. It is always nice to hear that we are doing things the right way! I apologise for on behalf of our noisy neighbours, I will ensure this is picked up with them. I hope that we will see you back... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

Good secure private parking, very clean throughout, with modern decor and appearance. Friendly staff, very accommodating from arrival to check out! Overall, a 5* review for a great hotel. Thank you. We will be coming back.

Was this review helpful? Yes
Sabrina W, Manager at pentahotel Birmingham, responded to this review

Dear Matt, Thank you for taking the time to share your experience of your stay with us at pentahotel Birmingham. The team will be really happy to receive such kind words & I will ensure that they are all thanked accordingly. I hope that you will be a regular visitor to us here at pentahotel Birmingham. Very best regards Sabrina More 

Sunderland, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Check in was great but the room was not up to standard. We checked in,dropped our bags off then went straight out for the afternoon/evening. When we returned on the night my husband noticed the windows was cracked and one of the light fittings (one of two fitted into the wall over the bed) was also broken. As we were... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Sabrina W, Manager at pentahotel Birmingham, responded to this review

Dear valued guest, Thank you for feedback following your stay with us at pentahotel Birmingham. I am really sorry that you didn’t enjoy your stay with us and would love to have the opportunity to make things better for you. If you could contact me directly at operations.birmingham@pentahotels.com I would hope that I can restore your faith in us here... More 

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Additional Information about pentahotel Birmingham

Address: Ernest Street Holloway Head, Birmingham B1 1NS, England (Formerly Ramada Encore Birmingham City)
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham > Ladywood
Price Range (Based on Average Rates): $
Hotel Class:4 star — pentahotel Birmingham 4*
Number of rooms: 131
Reservation Options:
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Also Known As:
Ramada Encore Birmingham City Hotel Birmingham
Hotel Style:
#6 Luxury Hotel in Birmingham
#14 Business Hotel in Birmingham
#17 Romantic Hotel in Birmingham
#20 Family Hotel in Birmingham

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