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Mercure Stratford-Upon-Avon Shakespeare Hotel

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Chapel St, Stratford-upon-Avon CV37 6ER, England
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Mercure Stratford-Upon-Avon Shakespeare Hotel
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Mercure Stratford-Upon-Avon Shakespeare Hotel
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1,078 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
16 reviews 16 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and i booked this hotel to celebrate our 20th wedding anniversary, our room was 101 which has a four poster bed and a separate living room. On arrival the staff at the reception were friendly and polite. The room over looks the road and there was some noise due to the preparations for Shakespeare's birthday on the Saturday... More 

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Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Beryl3, Thank you for your feedback we are delighted that we helped make your anniversary a special one. I am pleased that you enjoyed the festivities to celebrate Shakespeare's birthday and it did not disturb your stay. Thank you again and I hope to welcome you back to the hotel in the near future. Yours sincerely, Mark Nesbitt General... More 

Nottingham, United Kingdom
Top Contributor
72 reviews 72 reviews
33 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We were looking forward to a bit of luxury having splashed £135 for a night away in Stratford. Unfortunately it didn't like up to expectation. The room (302) was tiny, smaller than a budget 'capsule' style hotel I'd stopped at in London the week before. It was a dormer room which made it even more claustrophobic, with a tiny window.... More 

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Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Angry_13, Thank you for providing feedback. Your comments are appreciated. I was pleased that you felt the hotel was set in a nice location and that you enjoyed the atmosphere and service in Marcos New York Italian. I was a little disappointed to hear that you were not completely satisfied with the quality of the guest room. I am... More 

London, United Kingdom
Top Contributor
100 reviews 100 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

For those that want something modern this is not the place for you. Very much wooden beams and traditional. The rooms are fine for what you pay. Well located for all the sights. they didn't seem to have anyone at the bar when we were there. Bit noisy for me a night as the hotel given its age has some... More 

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Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear XLRow1x, Thank you for your feedback and we are delighted you enjoyed your visit to the Hotel. Hope to see you again and we will, as usual, share your comments with the team. Yours sincerely, Mark Nesbitt General Manager More 

Midlands
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I have stayed at the Mercure Stratford-Upon-Avon Shakespeare Hotel three times and each time we leave we cannot wait to return. It's quiet and yet in the heart of the town centre near to all the bars, restaurants, shops and a very short walk to the fantastic theatre. The value for money is exceptional given its location,... More 

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Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Matts1234, We are delighted you enjoyed your stay and appreciate your feedback, thank you very much, we hope to see you again soon. Yours sincerely, Mark Nesbitt General Manager More 

Glasgow, United Kingdom
Top Contributor
86 reviews 86 reviews
29 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

If you are visiting Stratford upon Avon and would like an excellent hotel right in the middle of town complete with a superb restaurant look no further. The ancient structure creaks and groans as you walk around but once in your room there is silence and a good nights sleep to be had. We enjoyed a junior suite (Room 140)... More 

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Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Paul D, Thank you for your positive feedback, we are delighted you enjoyed your stay with us. I hope you will visit us again in the near future. Yours sincerely, Mark Nesbitt General Manager More 

London, United Kingdom
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in this hotel for one night, from 11th to 12th April. Despite the fact that we've paid over £110 for the room and booked with 2 months in advance, the receptionist has allocated us at the Garrick Wing. The room, located on the level 0 and having windows pointing straight to the street, was terribly smelly and outdated.... More 

Was this review helpful? Yes 2
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Tatiana_Sinclair, Thank you for taking the time to provide feedback. I was disappointed to hear that you were not fully satisfied with the accommodation provided. Please allow me to express my sincere apologies. I will review your comments with our team and make improvements where possible. We receive many positive comments regarding staff friendliness and I am surprised that... More 

Wirral
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Bit of a late review as we stayed in December. We Stayed in a junior suite ,room 212. Really nice and an actual suite with two rooms ( I've stayed in other hotels which a sofa at the end of the bed is classed as a junior suite!). The room we were in may not suit an elderly or infirm... More 

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Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Discoqueen247, We very much appreciate your positive comments regarding your stay in December, at such a busy time it is nice to know our customers have enjoyed the festivities. Thank you and we look forward to welcoming you back to the hotel in the future. Yours sincerely, Mark Nesbitt General Manager More 

Cardiff, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here one night on business and had a ground floor room allocated in the Garrick Wing. Overall the stay was positive, and I would look to use this hotel again. The room was huge, but suffered with traffic noise until early evening, even with the secondary glazing closed. The bed was large; however it was of the type... More 

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Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear PBarryUK, Thank you for your feedback and we are delighted you enjoyed your visit to the Hotel. We are aware there are areas of our hotel that require improvement. We do have an arrangement with the nearby NCP in the event that our car park is full. We hope to welcome you back to the hotel in the future.... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We recently stayed at the Mercure in Stratford Upon Avon for a 3 night stay. From check in to check out the hotel was faultless. It is very centrally located right in the middle of town. You literally come out of the hotel door and you are only a 5 mins stroll from any of the main attractions. The hotel... More 

Was this review helpful? Yes 1
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear lee m, We are delighted you enjoyed your stay and were happy with the standard of food on offer. We look forward to welcoming you in the near future. Yours sincerely, Mark Nesbitt General Manager More 

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