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Mercure Stratford-Upon-Avon Shakespeare Hotel

4.0 of 5 Chapel St, Stratford-upon-Avon CV37 6ER, England
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Mercure Stratford-Upon-Avon Shakespeare Hotel
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Mercure Stratford-Upon-Avon Shakespeare Hotel
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964 reviews from our community

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    171
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
4 of 5 stars Reviewed 5 days ago NEW

Position, for our purposes, fine except for car parking. Rooms well equipped but the ease of opening/closing windows left something to be desired. Breakfast plentiful and OK except that tea took a long time to arrive. Service in the bar was also a little slow, mainly because the barman was covering other things as well.

Was this review helpful? Yes 1
Cheshire
Contributor
14 reviews 14 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

There are some places in this world where you want to feel truly embedded in the local architecture; A stay at the Mercure Shakespeare does that. Beds extremely comfortable, linen and pillows absolutely to die for, plenty of hot water and towels. Breakfast pretty standard corporate faire, but the coffee and table service was good. Only bugbear is that electronic... More 

Was this review helpful? Yes 1
Lincolnshire
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

There are lots of positives with this hotel and like most Mercures is to a good standard. What we liked was it's location, slap bang in the town centre and not far from the Theatres. The rooms are good, well fitted out and the double beds are large and comfortable. We only stayed one night this time but have stayed... More 

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed for just one night Sunday 14 December 2014 for my birthday with my wife ,the location was perfect the food was good .on the downside the public areas were not warm enough but the bedroom was to warm .the breakfast was good and the service was good ,the downside the tables. We're to small and too close together... More 

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West Midlands, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Lovely hotel nice and chilled rooms very clean car park could be bigger for size off hotel but apart from that it was lovely . Beds lovely and comfy and clean it was also very nice to have a plug by the mirror .

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My journey getting here was delayed so I called ahead explaining my situation as I knew it was after hours and I might be locked out. Luckily I got there in time and, after waiting at reception for a fair few minutes, one of the staff decided to turn down the tv or radio and come out from behind the... More 

Was this review helpful? Yes 2
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Claire R, Thank you for your positive comments regarding your room and I apologise for the lack of service you received upon your arrival. Measures have been put in place to prevent a re- occurrence. Thank you and we look forward to welcoming you back to the hotel in the future. Yours sincerely, Mark Nesbitt General Manager More 

Barnsley, England
Top Contributor
74 reviews 74 reviews
40 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

Got the room for £65 after negotiating with Lastminute.com. Worth ringing their 0800 number! Car parking is £10 but worth it IF you can get in. There are limited spaces as its first come first served. Breakfast is £10-15 depending who you book through but Wetherspoons is 100 yards away leaving by the car park entrance and it's only £5!... More 

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Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Terry061, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Mark Nesbitt General Manager More 

U.K
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely hotel, room just right size, large TV, with coffee tea facilities. Large bathroom. Hotel close to all shops/pubs/restaurants. 5 mins walk to river and theatre. Didn't seem as many boat.trips as from when we was there in summer.

Was this review helpful? Yes
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Zof Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Mark Nesbitt General Manager More 

1 review
3 of 5 stars Reviewed 2 weeks ago

Beautiful character Hotel in the centre of Stratford, I would have liked to score the hotel 5 out of 5 but it only gets a 3 Let down by the service and food. Evening we were served in the bar by a very unfriendly rude staff member. Breakfast ! Who's great idea was it to have a hot buffet! The... More 

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Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Macca0569, Thank you for taking the time to tell us about your stay at the Mercure Stratford-Upon-Avon Shakespeare, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very... More 

Chester, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here in October with a group of 12,(reunion) found hotel was in a excellent location for walking around Stratford, rooms where a little basic, breakfast was a problem they seemed to have difficulty replenishing the buffet, found the staff very helpful. Biggest issue was the parking, you need to get their early to get a spot, I did notice... More 

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Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Robert D, Thank you for your feedback, we do indeed have a small car park which is on a first come forst served basis. However, the NCP that offer our guests a discounted rate is less than 5 minutes walk away from the hotel. Thank you again and we look forward to weloming you back to hotel in the... More 

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Additional Information about Mercure Stratford-Upon-Avon Shakespeare Hotel

Address: Chapel St, Stratford-upon-Avon CV37 6ER, England
Phone Number:
Location: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Stratford-Upon-Avon Shakespeare Hotel 4*
Number of rooms: 74
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Also Known As:
Mercure Stratford-Upon-Avon Shakespeare Hotel England
Accor Stratford Upon Avon
Shakespeare Hotel Stratford
Hotel Style:
#10 Luxury Hotel in Stratford-upon-Avon

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