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All 28 Stratford-upon-Avon hotels

Mercure Stratford-Upon-Avon Shakespeare Hotel

4.0 of 5 Hotel   |   Chapel St, Stratford-upon-Avon CV37 6ER, England
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A recent review
5 of 5 stars reviewed yesterday
Jacqueline R Belize City, Belize
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929 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Belize City, Belize
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

From check in , to check out this was an exceptional experience. The location was absolutely perfect . The staff were helpful and friendly , and the room comfortable and clean. Breakfast was also everything you would want. There are several excellent restaurants nearby, and it is in walking distance of everything .

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Norwich
1 review
3 of 5 stars Reviewed 5 days ago NEW

Location is Ideal. Reception and main part of hotel is good. Second time we have stayed here, first time we were in the main hotel. This time we were housed in the Garrick wing, bedroom was shabby and in need of updating, and set apart from main building. Double bed was two singles pushed together and looked disarayed! Furnishings were... More

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Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to tell us about your stay at the Mercure Stratford-Upon-Avon Shakespeare, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very... More

Yelverton
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked this hotel for a birthday surprise for my husband. Afterwards I read the revues and was somewhat trepidatious but we had a wonderful stay. Hotel gorgeous, room ideal at the front of the old part of the building, staff wonderful, breakfast was eat what you want and we even ate in the Marco Pierre white restaurant - the... More

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Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to post your comments. I am delighted that you enjoyed your stay with us and your meal in our new restaurant Marcos New York Italian. Thank you again and we look forward to welcoming you back to the Mercure Shakespeare in the future. Yours sincerely, Mark Nesbitt General Manager More

Buckinghamshire
Top Contributor
69 reviews 69 reviews
17 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago

I had booked our one night stay a couple of months ago and was getting increasingly worried by all the negative comments. However having just returned I am pleased to confirm that we loved it. We couldn't get a space in the hotel car park but the public parking just a minute further down the road was fine. The car... More

Was this review helpful? Yes 2
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to post your comments regarding your recent stay with us. It is a pleasure to read positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

Toledo, Ohio
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was the best hotel I stayed at on my trip to England and Wales! It has so much character! I would've loved to have spent more than one night here. Our room was up this little staircase that was only shared by one other room. It kind of reminded me of Harry Potter with the mystery staircases everywhere. The... More

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Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Reviewer, We very much appreciate your comments regarding your stay at Mercure Stratford-Upon-Avon Shakespeare. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Mark Nesbitt General Manager More

Milton Keynes, United Kingdom
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed for 2 nights for our 40th anniversary, reliving our honeymoon stay there, Whilst the hotel was the same, the staff were cold and disinterested. Bring back the standards of Trust House Forte Hotels The restaurant had been changed to a Marco Pierre White themed restaurant, offering Burgers, and Pizzas and Pastas....a crying shame from the previous top quality... More

Was this review helpful? Yes 1
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to post your comments and may I wish you a belated happy 40th anniversary.I was disappointed to read that your experience did not match your expectations. The hotel has moved on since your last visit, as have our dining facilities. The new restaurant, Marcos New York Italian, offers a selection fresh pastas,... More

Adelaide, Australia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As an Aussie driving around Britain, Stratford-Upon-Avon was a really charming town, and the Shakespeare Hotel was a big part of it. The character of the Hotel was breath-taking, and coming from a country not yet 250 years old to a place far older than that was somehow a surreal experience. It gave us a sense of real history. The... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Reviewer, We very much appreciate your comments regarding your stay at Mercure Stratford-Upon-Avon Shakespeare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

Mooloolaba, Australia
Top Contributor
81 reviews 81 reviews
47 hotel reviews
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Yes, a great location! Yes, a large room, yes, a modern updated bathroom.....but those things pale and don't count when you are allocated a room not in the actual hotel but some other building in the car park! No lift, so we had to hump our suitcase up two floors! No offer of help with them either. The hallway to... More

Was this review helpful? Yes 1
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to tell us about your stay at the Mercure Stratford-Upon-Avon Shakespeare, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very... More

Ramsey, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Lovely place to stay. Staff very helpful. Very clean. One drawback is lack of lift. But we are both in our sixties and enjoyed the stairs. Lovely room and bathroom. Very central to everything. Breakfast was delicious

Was this review helpful? Yes 1
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Reviewer, Thank you for your positive comments regarding you recent stay with us. It is very much appreciated. We do have a lift at the back of the hotel.Unfortunately not all of our rooms are accessible via the lift, we would certainily allocate a room for you on your next visit which is accessible via the lift. Your sincerely,... More

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Additional Information about Mercure Stratford-Upon-Avon Shakespeare Hotel

Address: Chapel St, Stratford-upon-Avon CV37 6ER, England
Phone Number:
Location: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Stratford-Upon-Avon Shakespeare Hotel 4*
Number of rooms: 74
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Also Known As:
Mercure Stratford-Upon-Avon Shakespeare Hotel England
Accor Stratford Upon Avon
Shakespeare Hotel Stratford

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