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All 28 Stratford-upon-Avon hotels

Mercure Stratford-Upon-Avon Shakespeare Hotel

4.0 of 5 Hotel   |   Chapel St, Stratford-upon-Avon CV37 6ER, England
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A recent review
5 of 5 stars reviewed 3 days ago
helenrMeltonMowbray melton mowbray
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910 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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English first
melton mowbray
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Went for a one night stay, right in the centre of Stratford so great for exploring the next day. Had a lovely breakfast in bed, the room was lovely and very clean and all the staff were very friendly and helpful- would definitely go again and recommend without hesitation.

Was this review helpful? Yes
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Reviewer, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More

Birmingham, United Kingdom
Top Contributor
77 reviews 77 reviews
51 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

stayed here for a friends birthday, not impressed. No spaces left in customer car park, drinks service after 11pm was shocking and general looking after customers not good. We have stayed here before and found the hotel and service great, some very dissapointed this time. On the plus side, the breakfast is great as in the location, but would not... More

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Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Reviewer, Thank you for your positive comments regarding our breakfast. With regards to our car park it is, as with many town centre hotels, on the small side. With this in mind we do offer alternative parking at the NCP, located on Rother Street, a few minutes walk from the hotel. This is secure parking at a discounted rate... More

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed one night here as was visiting Swan Theatre and too far to come and go in a day comfortably. Hotel is located very close to the theatre so extremely convenient. Exterior and downstairs full of character, large comfy chairs to sit on in lounge and in bar. Room- small, modern and clean and tidy, well maintained. Breakfast was included... More

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Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Reviewer, Thank you for your positive comments. To clarify, the fridges in the rooms are for our guest's convenience and are not the standard mini bars. We do provide on request fresh milk as well as full mini bar packages. I would like to confirm that we are addressing the issues you raised with your room. Thank you again... More

Saint Arailles, France
2 reviews
5 of 5 stars Reviewed 1 week ago

As always,the Hotel was well up to the high standard with which we have become accustomed from Mercure hotels from Exeter to Albi in France. Everyone was extremely helpful and made our Golden Wedding Celebration a delight. My wife and I thoroughly enjoyed ourselves there. An easy access to the Shakespeare theatre and the centre of town.

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Reviewer, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More

LANCASTER
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 1 week ago

I don't even know where to start with how POOR the customer service was in this hotel. Starting on the only positive- the décor was lovely and the location was grand. Car parking was limited and poorly planned. Meeting on arrival was neutral. The meeting room was dark and stuffy. Staff dealing with the conference were steady and inflexible, it... More

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Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Reviewer, Thank you for your positive comments on the decor and the hotel, I can see that issues arose throughout your stay which I would be more than happy to discuss with you. Please contact me direclty at your earliest convenience. Yours sincerely, Mark Nesbitt General Manager More

King's Lynn, United Kingdom
Top Contributor
73 reviews 73 reviews
26 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

This trip was done as part of a play bucket list and I tried to plan accordingly. The hotel is full of character and is in the centre of the town. We didn't take breakfast but they also have a brunch menu at a decent price. If you don't want to eat in the hotel there are numerous restaraunts nearby,... More

Was this review helpful? Yes
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Reviewer, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. Yours sincerely, Mark Nesbitt General Manager More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here to celebrate our 21st wedding anniversary we originally booked a suite and on check in the receptionist asked if we would like to have a four poster!assuming this was an upgrade we accepted! We were very disappointed to find a very small room, dark, tired and desperately in need of some updating. To be fair once we... More

Was this review helpful? Yes 1
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Reviewer, I would like to thank you for taking the time to post your feedback with regards to your recent stay with us. We appreciate all feedback, both positive and negative as it allows us to improve the service we provide our guests. I would like to express my sincere apologies for the issues you experienced during your time... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I got the sense there were staff problems here as the service in both the bar and breakfast room was chaotic and slow, though from my perspective at times amusing! The individual staff were pleasant and friendly, I think it's a management issue. My room was a little tired but comfortable, clean and quiet, I slept well. The front of... More

Was this review helpful? Yes 1
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Reviewer, Thank you for your comments. We strive to provide a superior standard and service which we failed to do on this occasion. For this I apologise, we are taking measures to prevent future occurrences. I am pleased that you found your room to be clean and comfortable. Thank you again for your feedback. Yours sincerely, Mark Nesbitt General... More

England
Top Contributor
70 reviews 70 reviews
34 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

Really very well located hotel in the heart of Stratford-Upon- Avon which is very good for sightseeing and shopping the only real downside was their parking arrangements which are on a first come first served basis ans if you don't get there early enough you are sent to the local NCP.

Was this review helpful? Yes 1
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Reviewer, Thank you for sharing your experience, the NCP do offer discounted rates to our guests as we are in the town centre and car parking is limited. Yours sincerely, Mark Nesbitt General Manager More

Tyne and Wear
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Having read some negative reviews about the rooms in this hotel I decided to ring ahead and ask for a room in the main building. The receptionist was most obliging and we were given room 144 in the main part of the hotel where all the rooms have Shakespearian names. Considering the very reasonable price we paid on an Internet... More

Was this review helpful? Yes
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Reviewer, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Mark Nesbitt General Manager More

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Additional Information about Mercure Stratford-Upon-Avon Shakespeare Hotel

Address: Chapel St, Stratford-upon-Avon CV37 6ER, England
Phone Number:
Location: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Stratford-Upon-Avon Shakespeare Hotel 4*
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Also Known As:
Mercure Stratford-Upon-Avon Shakespeare Hotel England
Accor Stratford Upon Avon
Shakespeare Hotel Stratford

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