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Mercure Stratford-Upon-Avon Shakespeare Hotel

Chapel St, Stratford-upon-Avon CV37 6ER, England
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Mercure Stratford-Upon-Avon Shakespeare Hotel
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1,168 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (251)
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Christchurch, Canterbury, New Zealand
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great central location and good value. Car Park was expensive at 10 pounds a day and not enough spaces. Nice old character feel to the building, sloping and creaking floors, didn't see any ghosts! A bit disappointed that some carpet on the stairs was thread bare!

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes 1
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

We stayed here for one night and can only say that we were very disappointed. Despite paying the same as a friend who was staying in the same hotel, our room was of a significantly lower standard. Older fixtures, no view, and the the shower temperature control was broken - stuck on scalding hot. We reported the shower when we... More 

Was this review helpful? Yes 1
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

A great location in a fabulous historic city. While the reception area and sitting rooms are appropriately dated and historic, our room was modern, quiet, clean with all of the amenities. Breakfast was wonderful. The staff is friendly, efficient and extremely helpful. I would highly recommend.

Was this review helpful? Yes 1
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Mary S, We are delighted you enjoyed your stay and appreciate your feedback, thank you very much, we hope to see you again soon. Yours sincerely, Mark Nesbitt General Manager More 

Plymouth, England, United Kingdom
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at The Shakespeare for five nights so had a good chance to get a good feel for it. The staff are without exception hugely friendly and helpful, nothing was too much trouble, special mentions for Laura on Reception, and Paul and Fergus in the dining room. We stayed in a "Junior Suite" Room 218 and well worth the... More 

Was this review helpful? Yes 1
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Marie H, Thank you for your feedback and we are delighted you enjoyed your visit to the Hotel. We are aware there are areas of our hotel that require improvement and are very excited that an extensive refurbishment programme is scheduled to commence. Hope to see you again and we will, as usual, share your comments with the team.... More 

North Wales
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed for 2 nights last week, whilst waiting to check in the male receptionist was on the telephone, and a gentleman came to reception desk and butted in to order a table and he got served first!! Corridors smelled musty in parts and carpet was quite threadbare on stairs, which could be dangerous for a lot of elderly people who... More 

Was this review helpful? Yes 2
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Cherry322, Thank you for providing feedback. Your comments are appreciated. I was a little disappointed to hear that you were not completely satisfied with the quality of the guest room and that you were disturbed by the creaky floorboards. Please allow me to express my sincere apologies. I will review your feedback with the team and ensure that there... More 

Blackpool, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I wanted a centrally-based hotel for two nights whilst attending a meet-up with other writers at both The Shakespeare Centre on Henley Street, and Hall's Croft for an afternoon picnic. The Shakespeare is rather more costly than I am used to paying, but the stay from mid-afternoon Friday 10th to mid-morning Sunday 12th. could not be faulted. Kate, a relief... More 

Was this review helpful? Yes 1
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear christ046, Thank you for your feedback and we are delighted you enjoyed your visit to the Hotel and the standard of food on offer. Hope to see you again and we will, as usual, share your comments with the team. Yours sincerely, Mark Nesbitt, General Manager More 

Corbridge, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is perfectly situated, beautiful! It was a pleasure to stay in such an historical building! The staff were all extremely polite, friendly and helpful. As we were going to the RSC the Shakespeare is a comfortable walk to the theatres, we enjoyed our stay very much and will definitely return!

Was this review helpful? Yes 1
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Lynn U, We are delighted you enjoyed your stay and appreciate your feedback, thank you very much, we hope to see you again soon. Yours sincerely, Mark Nesbitt General Manager More 

Darwen, United Kingdom
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 1 week ago

Arrived Saturday pm no sign of parking at the hotel,was assured that there was hotel parking on first come first served basis but there was plenty of public parking close by, couldn't park anywhere near the hotel after driving around for 15mins managed to find a space with 1hr parking restriction. My husband walked to the hotel to enquire where... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Patricia C, Thank you for providing feedback. I was disappointed to hear that you did not actually stay at the hotel. I would like to point out that there is a off road , secure, car park at the rear of the hotel which has 35 spaces and not a "few on road spaces" as you have stated. In... More 

Stilton, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel has changed for the worst since last there. The bar is now in the restaurant and it takes ages to get served. I ordered a pint of Guinness which was served in a non Guinness glass and poured in one go. Every barman or barmaid should know you let Guinness settle after pouring about 3 quarters. Also a... More 

Was this review helpful? Yes 4
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Roy B, I am sorry to see we did not meet your expectations on this occasion. We shall address all issues raised. If you would like to discuss please feel free to contact me at the hotel. Yours sincerely, Mark Nesbitt General Manager More 

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