This was my fifth time to this particular hotel, this time with my mum and sister, as we were celebrating my mother's 80th birthday and wanted some quality time together in relaxing surroundings. Reception staff were as always, very welcoming and friendly.
We ate out in town on Friday night but used the Restaurant in the hotel for our meal...
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Reviewed January 8, 2012
Reviewed June 27, 2011
Dear NorthamptonRicho,
Thank you for your kind review of Stratford Manor.
It is always nice to welcome back our regular guests and gives us confidence that we can consistently deliver high levels of service. As I complete this response today the temperature is 23.5 degrees so fingers crossed for your weekend away at Telford where I am sure they will...
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Stayed here for one night on business earlier this month. Lots of parking, easy check-in and room was clean and comfortable. The staff throughout the hotel that I met were friendly and provided good service. Would happily return in the future.
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Dear EddieFGlasgow,
Thank you for taking the time to review Stratford Manor.
I'm pleased to know that you enjoyed your stay with us and that Stratford Manor ticked all the boxes for you. Our staff really do make our guests feel welcome and I look forward to you returning in due course.
Kind regards
Martin Heap
Operations Manager
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Hotel was ok, although it looked nicer in the photos, in reality it was a bit like Crossroads Motel. But the restaurant... Breakfast: was told to get food, sit down and someone would bring tea or coffee. No-one came so I had to go and ask someone. It took so long I was going to ask again. but the coffee...
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Dear SidCupLondon,
Thank you for taking the time to review Stratford Manor. I am really sorry that you experienced poor service at both breakfast and lunch time. Your feedback has been shared with our restaurant manager so that she may investigate as to why this happened. We pride ourselves on our high level of service from our friendly team and...
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I stayed here recently during a trade show at Stoneleigh. The hotel was on a list supplied by the event organisers and on arrival I was made to fell very welcome. The reception staff were first rate throughout my stay. They were helpful, courteous, very welcoming, in fact, probably the best reception staff I have ever encountered (and I have...
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Dear CurrymonstersTbone,
Thank you for taking the time to write your review on TripAdvisor.
Whilst pleased that you enjoyed your stay with us and that you found our reception team to be very welcoming I am most alarmed and sorry that this high level of service was not experienced in our bar. I have shared your review with our restaurant...
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We had a great weekend in this hotel. It was clean and spacious and the facilities were first rate.
My only negative? The chef doesnt know the recipe for Eton Mess - it was a mousse with no meringue at all.
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Dear Myzscha,
Thank you for your review on TripAdvisor. I'm really pleased that you enjoyed your stay at Stratford Manor. With regards to our chefs recipe for Eaton Mess - I will closely monitor this going forward.
Kind regards
Martin Heap
Operations Manager
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We stayed with friends for 2 nights between Christmas and New Year. Decent rooms, restaurant and swimming pool
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Dear JonKalisch,
Thank you for your review.
I'm pleased that you enjoyed your stay with us and hope that should you be visiting the area in the future then we will have the pleasure of looking after you.
Kind regards
Martin Heap
Operations Manager
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From the moment I arrived, everything was superb. The receptionists were cheerful and helpful - one went out to collect my luggage from the car - no mean feat for a slender person! No way could I have moved my luggage. My room was in A1 condition. Spacious and very well equipped, most comfortable. The food was first class. My...
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Dear Katy K,
Thank you for your review following your recent departure from Stratford Manor. I'm delighted that you thoroughly enjoyed your stay with us. We are very proud of our employees who naturally want to look after our guests and provide a great level of service. I hope you had the time to explore what Stratford-upon-Avon has to offer,...
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I stayed with about 100 others as a large group for a posh frock & black tie weekend. The hotel is well placed for Stratford, The staff are what pick this hotel out from others. The reception staff were friendly and efficient, I liked they way they would always say hello as you walked past. Bar staff are really good,...
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Dear AndyH401,
Thank you for reviewing Stratford Manor.
I'm really pleased that you enjoyed your stay with us. Stratford Manor is 21 years old and set within 21 acres of grounds, whilst we may not have the grandeur or history of older properties we do pride ourselves on the friendly and relaxed level of service provided by our team.
I'm...
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We stayed at this hotel on 27th April for one night we had an OK ground floor room plenty big enough we had an OK lunch and evening meal. The staff were all very pleasant and we were quite happy until we were leaving in the moirning and while packing our cases the maid came in to do the room...
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Dear dpurnell,
Thank you for taking the time to write your review on TripAdvisor. I am in the process of contacting you directly to explain the confusion surrounding the bed being made on the day of your departure. Once our room attendant realised that you were departing from the hotel, rather than strip the bed whilst you were still in...
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I've pondered what to write in this review because it wasn't one of those hotel stays that stood out for being particularly good or bad - the hotel is very much average in every respect.
The group that owns the hotel seems to take great pride in their decor, but in honesty I could have been in any government building...
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Dear JoziMatt,
Thank you for taking the time to write your review on Stratford Manor.
I am sorry to read that your stay was marred, especially with regards to the decor and housekeeping. I will be sharing your feedback with our Head Housekeeper to ensure your experience is not repeated for future guests.
Having read your feedback I am most...
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