right next to the a1m , on an industrial estate ,tatty and tired , poor breakfast with poor service in a seen better days pub, rooms and desk staff ok , but really dont bother , more

On the basis of the reviews on this site I booked this Premier Inn for one night after a concert in Newcastle. Big mistake. Lenny Henry might sing Premier Inn's praises on TV but he certainly did NOT stay here. As we arrived some of the guests were ordering a delivery to their room from a Chinese takeaway from the... more

We stayed at the hotel for one night whilst going to a Concert at the Sage Gateshead with family in two rooms and found the accommodation to be excellent value for money, the staff were friendly and helpful bed very clean and comfortable bathroom bright, clean and gallons of hot water, we had an excellent night’s sleep and though the... more

We booked two rooms - one for my mum and my daughter and the other for myself, my husband and my autistic son. Because it was a weekend there were stag and hen parties there, but the manager gave us two quiet rooms away from the main corridors so the children wouldn't be disturbed. The rooms were clean, spacious and... more

I'd like to emphasise what others have said here. Everything is top class, i've just returned today from there and it's the third or fourth time i've stayed here. Hotel staff have always been genuinely friendly and helpful, not the kind of thing they learned on a customer care course, just good manners and attention to detail. I recently stayed... more

The term "you get what you pay for" just does not apply in this case. At this Premier Inn you get a lot more than you pay for. In terms of service = First Class Cleanliness = First Class Comfort = First Class Restauarant (neighbouring Wagon Team) = Excellent service but poor "premade, reheated, pub / restaurant chain" type food... more

Very warm and friendly greeting upon arrival, We arrived earlier than the 2pm checkin and Stuart the duty manager made us a cup of coffee whilst he went to see about making a room available for us. very professional and polite, nothing seemed to much trouble, would definately stay again, more

Stayed in the hotel April 2008. The room was very clean and the bed was the most comfortable bed I have ever slept in. The staff at reception were very helpful and could not do enough for us. There was absolutely no noise at night even with the hotel being next to the A1 there was still no noise. The... more

On arrival, we asked for a double smoking room. There wasn't one available so the friendly lady behind the counter went and cleaned one for us. The room was clean and pleasant and what one would expect from a budget hotel. We had a good meal in the adjoining restaurant, which was excellent value for money. As a business traveller,... more