We stayed at this hotel for one night and found the staff friendly, the location ideal and the hotel just what you expect from a Holiday Inn Express. Not fancy but comfortable and great value for money. Very pleasant continental breakfast included, which is quite unusual for hotels in this category. Easy walking distance to the railway station, city centre... more

Convenieny location for city centre, Car park next door which is not too expensive. Helpful staff. Handy if arriving by rail. Good value for money. Typical Holiday Inn Express. Dont park outside hotel. Clamping zone! more

My husband and I arrived at this hotel and 10.30 am when check in wasn't till 2pm. Despite it being a very hectic morning and obviously a busy previous night, every effort was made by the staff on the front desk to find us a room. Our bags were put into storage, we were invited to use the lounge or... more

This hotel is less than 5 minutes from the railway station and is opposite the Life centre. The staff are very friendly, the hotel is clean and well designed. Breakfast is included in room rate. For the price you pay (esp if you book on the internet) this hotel offers excellent value for money. I will gladly stay here again... more

Good, clean, comfortable hotel in a central location just minutes from the train station. Thought the buffet breakfast would have been a disappointment but was quite impressed by the range of food available and the quality of it. Room was clean and bed was particularly comfy. Reception staff were polite and courteous. Only downside was some early morning noise from... more

Have stayed here a few times and have always enjoyed my stay. Good location, near to the station. Standard HI Express hotel, bright and friendly bar. Tip is to ask for a room overlooking the courtyard in front of the hotel, which are quieter than those that overlook the main road. more

I stayed at this hotel last week as my ussual hotel was fully booked, this hotel has everything I have been needing and more and I shall now not be going back to my ussual hotel (no names mentioned). The Holiday Inn Express gave a very warm welcome, all the staff were very friendly and gave great service, the room... more

I've stayed at this hotel for approx 40 nights over the last 6 months. Over recent weeks the customer service has declined. Problems with checkin are common and most staff really don't seem to care. There are a couple of exceptions though. No real problems with the rooms (unless looking over the main road or near lifts which are noisy)... more

Don’t expect anything fancy, but the Holiday Inn Express is cheap and very central (book in advance and online for the best rate). Within walking distance from the train station, it is a good place to stay if you are stopping over in Newcastle. The rooms are clean and serviceable, with no added extras. The continental breakfast is fine and... more