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Holiday Inn Express Newcastle City Centre


Hotel class 3.0 of 5
Waterloo Square, St James Boulevard, Newcastle upon Tyne NE1 4DN, England
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Reviews you can trust

67% Recommend
3.5 of 5 stars 74 reviews
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By trip type
All (74)
[ Date ] [ Rating ]
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2 of 5 stars
BRENDANDOYLE_9   2 contributions
WICKLOWIRELAND
Nov 5, 2009 | Trip type: Business New

We travelled to Newcastle on Sun 2nd to catch "The Proclaimers" live at Newcastle City Hall.Unfortunately our Ryanair flight got us to the airport at 7.40am and we arrived at the Inn at approx.8.45am.We were promptly told they were full and checkout was 12pm and room was 2pm which we kind of expected.The weather was dreadful not a hope of... more

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4 of 5 stars
CCScotland   1 contribution
Scotland
Oct 31, 2009 | Trip type: Couples

We stayed at this hotel for one night and found the staff friendly, the location ideal and the hotel just what you expect from a Holiday Inn Express. Not fancy but comfortable and great value for money. Very pleasant continental breakfast included, which is quite unusual for hotels in this category. Easy walking distance to the railway station, city centre... more

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4 of 5 stars
cloudyal   4 contributions
inverurie
Oct 21, 2009 | Trip type: Couples

Convenieny location for city centre, Car park next door which is not too expensive. Helpful staff. Handy if arriving by rail. Good value for money. Typical Holiday Inn Express. Dont park outside hotel. Clamping zone! more

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4 of 5 stars
Pears52   2 contributions
Brisbane
Oct 20, 2009 | Trip type: Couples

My husband and I arrived at this hotel and 10.30 am when check in wasn't till 2pm. Despite it being a very hectic morning and obviously a busy previous night, every effort was made by the staff on the front desk to find us a room. Our bags were put into storage, we were invited to use the lounge or... more

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3 of 5 stars
MMmd   30 contributions
Sheffield, UK
Oct 18, 2009 | Trip type: Business

This hotel is less than 5 minutes from the railway station and is opposite the Life centre. The staff are very friendly, the hotel is clean and well designed. Breakfast is included in room rate. For the price you pay (esp if you book on the internet) this hotel offers excellent value for money. I will gladly stay here again... more

Management response from
Lorraine Watson, General Manager

Dear Guest, Thank you for taking the time to recommend the hotel on Trip Advisor. I am delighted you enjoyed your stay with us and found the hotel to be good value for money. Your comments about our cheerful team are much appreciated. We hope to have the opportunity to welcome you back to the Express by Holiday Inn Newcastle...

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4 of 5 stars
Spoon235   28 contributions
Ossett, United Kingdom
Oct 12, 2009 | Trip type: Business, Solo travel

Good, clean, comfortable hotel in a central location just minutes from the train station. Thought the buffet breakfast would have been a disappointment but was quite impressed by the range of food available and the quality of it. Room was clean and bed was particularly comfy. Reception staff were polite and courteous. Only downside was some early morning noise from... more

Management response from
Lorraine Watson, General Manager

Dear Guest, Thank you for taking the time to recommend the hotel on Trip Advisor. I am delighted you enjoyed your stay with us and you found our breakfast impressive . Your comments about your clean room and polite staff are much appreciated and will be shared with the team We hope to have the opportunity to welcome you back...

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4 of 5 stars
43Becko   30 contributions
Liverpool, United Kingdom
Oct 7, 2009 | Trip type: Business

Have stayed here a few times and have always enjoyed my stay. Good location, near to the station. Standard HI Express hotel, bright and friendly bar. Tip is to ask for a room overlooking the courtyard in front of the hotel, which are quieter than those that overlook the main road. more

Management response from
Lorraine Watson, General Manager

Dear Guest Many thanks for taking the time to review the hotel on Trip Advisor and for your positive comments regarding your recent stay with us. The comfort and satisfaction of our guests is our first priority and I am glad you enjoyed your stay with us. Your comments regarding our good location and bright and friendly bar are much...

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5 of 5 stars
harry946   1 contribution
whitehaven
Oct 5, 2009 | Trip type: Business, Solo travel

I stayed at this hotel last week as my ussual hotel was fully booked, this hotel has everything I have been needing and more and I shall now not be going back to my ussual hotel (no names mentioned). The Holiday Inn Express gave a very warm welcome, all the staff were very friendly and gave great service, the room... more

Management response from
Lorraine Watson, General Manager

Dear Guest, Thank you very much for sharing your positive comments regarding your recent stay with us on Trip Advisor. It is important to us that all our guests have an enjoyable and comfortable stay and I am very pleased to hear you found our team members to be friendly and welcoming We hope to have the opportunity to welcome...

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3 of 5 stars
sim0ns   8 contributions
Belfast, United Kingdom
Sep 17, 2009 | Trip type: Business, Solo travel

I've stayed at this hotel for approx 40 nights over the last 6 months. Over recent weeks the customer service has declined. Problems with checkin are common and most staff really don't seem to care. There are a couple of exceptions though. No real problems with the rooms (unless looking over the main road or near lifts which are noisy)... more

Management response from
Lorraine Watson, General Manager

Dear Tripadvisor Member, Firstly, thank you for your review. I was extremely disappointed to read your comments. Let me assure you your experience is not a true reflection of the normal high standard of service we at Express by Holiday Inn Newcastle pride ourselves on. I would welcome further details of your recent stay's, so I can investigate our short...

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4 of 5 stars
peejay_london   54 contributions
london
Sep 5, 2009 | Trip type: Friends getaway

Don’t expect anything fancy, but the Holiday Inn Express is cheap and very central (book in advance and online for the best rate). Within walking distance from the train station, it is a good place to stay if you are stopping over in Newcastle. The rooms are clean and serviceable, with no added extras. The continental breakfast is fine and... more

Management response from
Lorraine Watson, General Manager

Dear Trip Advisor Member, Thank you for your review. Your comments are very much appreciated. I was delighted to read you enjoyed your stay with us. When you next have reason to visit Newcastle, please feel free to contact me. gm@expressnewcastle.co.uk Kind regards Lorraine Watson General Manager

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Holiday Inn Express Newcastle City Centre Also Known As

  • Holiday Inn Express
  • Holiday Inn Newcastle Upon Tyne
  • Newcastle Upon Tyne Holiday Inn
Address: Waterloo Square, St James Boulevard, Newcastle upon Tyne NE1 4DN, England
Newcastle upon Tyne Hotels Holiday Inn Express Newcastle City Centre
3.5/5.0
74