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Village Urban Resort Newcastle

Cobalt Business Park | West Allotment, Newcastle upon Tyne NE27 0BY, England
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Village Urban Resort Newcastle
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Village Urban Resort Newcastle
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188 Reviews from our TripAdvisor Community

Traveler rating
    72
    58
    36
    14
    8
See reviews for
21
66
6
42
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (188)
  • Mar-May only
    (68)
  • Jun-Aug only
    (0)
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    (53)
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    (67)
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Doncaster, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed in the Village Urban Resort for 3 nights on a business related trip. The hotel exceeded my expectations. The hotel staff were firstly very pleasant and more than welcome to help. I ordered room service on one of the nights and this arrived in 15-20 minutes and was reasonably priced. The rooms were modern and had all the... More 

Was this review helpful? Yes
Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear Mike B Thank you for your review of Village Urban Resort Newcastle. We are v.happy you enjoyed your 3 night stay and enjoyed our facilities including our Velocity Health and Fitness Club, Buca di Beppo restaurant, Starbucks Coffee Shop and The Public Bar. Thank you for your recommendation and look forward to welcoming you back soon. Regards More 

Newcastle upon Tyne, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After a decade of being Members of the Village Leisure Club they now have the best team of staff they have ever had. Adam, Claire, George, & everyone else are a credit to the Village Leisure side. And the unsung heroes who slave away tirelessly keeping the pool, gym & leisure areas spotlessly clean particularly Kath and the rest of... More 

Was this review helpful? Yes
Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear TonyFrank308 Thank you for your 5 star review of Village Urban Resort Newcastle. We are v.happy that you are impressed with our leisure team they will be delighted by your review and thank you for mentioning individuals by name. Regards More 

2 reviews
3 of 5 stars Reviewed 5 days ago NEW

I stayed at the Village Urban Resort Newcastle and felt it fell a bit short for someone who was travelling for business. It was clearly very trendy didn't have a quality feel about it. On arrival after struggling up the large steps outside with my suitcase, I was greeted by a very nice and helpful receptionist who sorted out my... More 

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Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear Emma W Thank you for your review of Village Urban Resort Newcastle. Our restaurant manager and head chef will investigate regarding your meal and address your comments with their teams. Glad you found the reception team friendly we have also advised our Head housekeeper to discuss your comments with her team. Sorry we have failed to provide the service... More 

Sheffield, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We booked this last minute as a base to spend the weekend exploring the Northumberland Coast. We didn't regret it. We upgraded to upper deck for the bigger bed, access to health club, free Starbucks and Sky - well worth the money. All very comfortable and clean, we also ordered food from the pub which was scrumptious and even the... More 

Was this review helpful? Yes
Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear 00Jen_13 Thank you for your review of Village Urban Resort Newcastle. We are v.happy you enjoyed our Upper Deck bedroom with free Starbucks and SKY movies. Our Public House manager is delighted you described the food as scrumptious. Look forward to welcoming you back soon there are so many great places to visit along the Northumberland Coast. Regards More 

Southampton, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Booked and paid for a two night stay weeks before my visit, only to find there is no room ready. Trying to check in at 10.30pm at night after a long trip to be left waiting, there are rooms out of action for one reason or another. Stood in the bar waiting for staff to sort things out. Hotel has... More 

Was this review helpful? Yes
Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear Di R Thank you for your review you have posted after arriving on Sunday night. Our Front Office Manager Vicky will investigate why this occured when you came to check in. I know our Duty Manager has also spoken with you in regards to this issue. Regards More 

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Had a great day and nights stay at this hotel. Staff friendly,great pool and sauna. The pub grub really nice too. The room was excellent and would have no hesitation in returning. A very enjoyable stay.

Was this review helpful? Yes
Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear Marklauren29 Thank you for your review of Village Urban Resort Newcastle. We are v.happy you had a great day and nights stay and you found our staff friendly. Glad you enjoyed our Velocity Health & Fitness club. Look forward to welcoming you back and providing a 5 star experience. Regards More 

jandale
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

we always stay with the holiday village resorts because we no what to expect when we arrive sadly this wasn't the case at Village Urban Resort Newcastle we booked last minute and travelled 160 miles on arrival the reception staff was great and polite , we booked upper deck because my partner likes the sky in the room and the... More 

Was this review helpful? Yes 1
Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear Jandale Thank you for your review of Village Urban Resort Newcastle. Our Upper Deck bedrooms have SKY movies, Starbucks voucher, 10% off your food and beverage bill and extra snuggly duvet. We do have some bedrooms that have king sized beds. When you spoke with our front of house manager Vicky she did offer you a room move to... More 

York, United Kingdom
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Darkly decorated rooms and small window. Dated decor. Rooms are clean and shower efficient. Coffee facilities not replenished. Free WiFi is only good for emails. Download speed of less than 1M doesn't allow for any surfing.

Was this review helpful? Yes
Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear Derek f Thank you for your review of Village Urban Resort Newcastle. I have advised our housekeeping team regarding coffee facilities not being replenished in your room as these should have been replenished each morning. Thanks for bringing this to our attention. Regards More 

Nottingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have just spent 4 nights at this very attractive hotel/leisure centre with a coach trip, Skills from Nottingham. It's well situated for all the attractions, Alnick Castle and the coastal attractions etc. The meals were plentiful and delicious, the menu catered for everyone in particular the breakfasts were varied and very well cooked and the staff were brilliant thank you.... More 

Was this review helpful? Yes
Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear 125Jilly Thank you v.much for your review and recommendation of Village Urban Resort Newcastle. We are v.happy that you enjoyed your evening meals and breakfast in our Buca di Beppo restaurant and the staff are thrilled with being described as brilliant. Hope you enjoyed Northumberland there are so many fantastic places to visit. There is a Village Urban Resort... More 

Newcastle upon Tyne, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms are nice and clean. The breakfast is great. Reasonably priced too! The leisure facilities are good and the staff are all very friendly. If you have the time and the spare cash the Spa is incredible!

Was this review helpful? Yes
Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Hi Hannah R Thank you for your review of Village Urban Resort Newcastle. We are v.happy you had a great stay and enjoyed our Velocity Health & Fitness club and described our Viva Urban Spa as incredible. I know the Viva girls will be delighted with that description ! We look forward to welcoming you back soon and providing a... More 

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