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Village Urban Resort Newcastle

Cobalt Business Park | West Allotment, Newcastle upon Tyne NE27 0BY, England
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Village Urban Resort Newcastle
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254 Reviews from our TripAdvisor Community

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Traveler rating
    106
    75
    45
    17
    11
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29
80
16
55
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (254)
  • Mar-May only
    (68)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (53)
  • Dec-Feb only
    (67)
All months
Newcastle upon Tyne, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

Often pass by on business to catch up on e mails etc, and always a friendly service offered by the staff that work there, especially Rob - always has a smile on his face and shares a joke no matter how busy.

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leek
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Used this place as a base for a visit to beamish , may just be us but found it difficult to find . The room we had was excellent , but we found a few pluses and minuses with the hotel , in favour the five pounds for the pass to the swimming pool etc we thought was really good... More 

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Aberdeen, Scotland, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stayed here as a treat - what a let down! Arrived on a Friday at about 5pm car park was almost full we got a space after driving around a few times! We then had to enter the hotel past about 20 folk all smoking at front door who didn't seem to move! We then had to wait about 10mins... More 

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Leeds, United Kingdom
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

Visited this hotel for a Hen do which included 12 girls! When we arrived the receptionist was unpleasant, she didn't explain where anything was, ask us of we needed help etc...poor customer service! When we visited our rooms they had given us all double beds! We booked twin beds! When we complained about this the receptionist said that they only... More 

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Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed at the village urban hotel for the 2nd time a couple of weeks ago. Another great weekend, rooms nice and clean, staff very friendly, spa brilliant. Only small downside is you can hear people going up and down corridors at all hours but wouldn't stop me staying here again.

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Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear Cheryl666 Thank you for your 5 star review of Village Urban Resort Newcastle. Delighted to have welcomed you back and pleased you found the staff very friendly and our Viva Urban Spa brilliant. Thanks again Regards More 

Wigan, England, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Have stayed here on business several times overy that last few years. Hotel staff are very friendly and helpful, lovely Italian restaurant Bar staff are especially friendly always got time for you and always a smile.

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Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear Dave C Thank you for your 5 star review of Village Urban Resort Newcastle. We are v.happy you have enjoyed your stays with us and our Buca di Beppo Restaurant and The Public House bar. Hope we have the opportunity to welcome you back soon. Regards More 

1 review
5 of 5 stars Reviewed 1 week ago

I visited the hotel with my elderly mum and my 2 children. My mum walks with the aid of a stick, and can be a little unsteady. As soon as we stepped out of the lift, a very welcoming, friendly member of staff, Vanessa came straight round and opened the gate for my mum. She directed us to the family... More 

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Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear Fiona M Thank you for your 5 star review of Village Urban Resort Newcastle. We are v.happy you enjoyed your visit and in particular our Velocity Health & Fitness Club. Really delighted you got great customer service from Vanessa, Terry and Lisa who are all pleased you have singled them out by name. Hope we have the opportunity to... More 

Wigan, United Kingdom
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend and I have just returned from a two night stay at this hotel. Although the hotel is on a new industrial site it is in an ideal location for visiting both Newcastle and the coast. On our first day we got the Metro into Newcastle, the station is a 10 minute walk away. On the second day we... More 

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Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear PKibly Thank you for taking the time to review Village Urban Resort Newcastle. We are v.happy you enjoyed your 2 night stay with us and liked our breakfast and Starbucks coffee shop. Our lesiure facilities are included when booking direct through our web site and our Buca di Beppo menu is changing this week. Hope we have the opportunity... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Party night on Friday (Olly and Buble) was a brilliant night and fantastic value for money, staff all excelled all expectations Chris served a lot and was lovely and friendly. Will return and stay next time. DJ and food both excellent too. Brenda and co.

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Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear Bmiddleton3 Thank you for your review of Village Urban Resort Newcastle. We are v.happy you enjoyed our recent Olly Murs meets Michael Buble party night. Chris is delighted you found him lovely and friendly. Fantastic that you are looking to book your next party night and stay over look forward to welcoming you back. Regards More 

East Lothian, Scotland
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 1 week ago

It took third time lucky with the room as the first two had a smell of sewage in the bathroom. The staff handled the situation well and we were given free drinks each for the upheaval. The rooms especially the first two were a little tired looking and could do with a freshen up and furniture re-painted. The food in... More 

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Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear flyingrocket Thank you for your review of Village Urban Resort Newcastle. We are v.happy that you indicate you would return in the future. We are pleased that the issue on check in was dealt with well. We are glad you enjoyed your three night stay and found the staff very friendly, helpful and polite. Regards More 

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