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Village Urban Resort Newcastle

4.0 of 5 Cobalt Business Park | West Allotment, Newcastle upon Tyne NE27 0BY, England
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Village Urban Resort Newcastle
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Village Urban Resort Newcastle
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51 reviews from our community

Traveler rating
    32
    12
    3
    1
    3
See reviews for
9
15
4
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here to see family in Newcastle, chose this hotel as we had stayed at the Leeds South Branch and it was impeccable- no fault however this branch exceeded our minimum expectations. Which I'm not sure was just due to us having such a faultless time at the Leeds branch. Staff weren't great but weren't bad either I suppose. We... More

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1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

I booked this hotel for my birthday on 22/11/2014 for me and my boyfriend. The hotel itself was lovely and could not be faulted. Unfortunately though the customer service was abysmal. Upon entering the hotel we looked in the to see a menu advertising that room service food is available until 6am. My boyfriend suffers from a stomach ulcer and... More

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed here for business earlier on this month. First night I went for food and I was greeted by a lovely girl called hannah, herself and emma looked after me all evening and made me feel like royalty! Such a change to get such pleasant staff :) Definitely will be returning in the future. Johnny the barman did a cracking... More

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Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Hi Emeralda G Thank you for your 5 star review of Village Urban Resort Newcastle. Both Hannah and Emma in our Buca di Beppo restaurant are v.happy to read your review and thank you for your kind words, much appreciated. Same with our barman Johnny he was thrilled to be mentioned. Hopefully we will get the opportunity to welcome you... More

Yorkshire, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

I am half way through my stay at this hotel and have been in the restaurant for dinner and breakfast every day so far. The staff have been absolutely amazing! Especially Charlotte Ritche and Kelly in the restaurant who went out their way to make our stay fantastic. Massive thank you from us for the hospitality! The rooms are also... More

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Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Hi laaaala We are v.happy to receive your 5 star review of Village Urban Resort Newcastle. Charlotte, Richie and Kelly were thrilled to read your comments about how they have gone the extra inch to make your stay fantastic. Thanks for taking the time to write such a great review. Regards More

Durham, United Kingdom
Top Contributor
92 reviews 92 reviews
22 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited for the first time in June for a friends birthday, easy to find and plenty of parking. Check in/out was swift and pleasant, our room was spacious, very clean and quiet. Several other guests from our group arrived early on the Friday to take advantage of a deal that was on Groupon or Living Social for treatments and all... More

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Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Hi SharonJT67 Thank you for taking the time to write such a positive review of Village Urban Resort Newcastle. V.fab to hear that you were pleased with our reception service and your bedroom. Equally delighted that others in your group had excellent treatments in our Viva Urban Spa. Our party nights are v.fab and our events team are thrilled you... More

London, United Kingdom
Senior Contributor
40 reviews 40 reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

Very good value for money. The room was large and clean. The staff was helpful. The breakfast was tasty and full of options. It has got swimming pool, sauna and steam room too. Location is ok, not very close to any Metro station, but it served by bus.

Was this review helpful? Yes 1
Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Hi max1100 Thank you for taking the time to write a review of Village Urban Resort Newcastle. We are v.delighted that you enjoyed your stay, found the staff friendly and made use of our Velocity Leisure club. Our nearest Metro Station is at Northumberland Park which is about a 10-15 minute walk or just a couple of minutes in the... More

Newcastle upon Tyne, United Kingdom
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for a few days to catch up with family for a wedding. Couldn't fault a thing. The minute you walk through the door you feel welcomed and at home. My sister was also over the moon with her wedding from the minute she booked right up until they left the next day. Would definitely recommend,

Was this review helpful? Yes
Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Hi Esther W Thank you for taking the time to write a review of Village Urban Resort Newcastle. We are v.happy that you enjoyed your stay and that your sister had a v.fab wedding. Hope we get the opportunity to welcome you back soon thanks again for your 5 star review. Regards More

Bristol, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed here for the 2014 Whitley Bay Classic Jazz Party - the hotel staff were all unfailingly helpful with our various requests. Special praise goes to Rob who managed to get the TV and speakers working this year! Looking forward to my return visit next year.

Was this review helpful? Yes 1
Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear JDHesq Thank you for your review of Village Urban Resort Newcastle. We are v.happy that you enjoyed the 2014 Jazz Party. We have had some great feedback and be great to welcome so many familiar faces back. Regards More

Newcastle upon Tyne, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The way this place treats its members is a joke. Why advertise closing times if the staff are going to shut down the spa area facilities 30 mins early!? If you fancy a sauna or steam room later in the evening be wary as the staff on duty will probably want an early finish and have them cleaned out and... More

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Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear JustMyReview777 We have contacted you direct regarding your review are are investigating your comments. Our General Manager would welcome the opportunity to discuss this with you jason.dalus@village-hotels.com. Thanks More

London
Contributor
15 reviews 15 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Best thing about the hotel was the pool, sauna and steam room in the hotel's spa area. The colour scheme of the bedroom was rather busy with a strange mix of colour stripes, browns, black striped wallpaper. The bed was very comfy, the facilities were all good. The room was heated by an old heater rather than central heating and... More

Was this review helpful? Yes 1
Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear LadyBabs Thank you for taking the time to review Village Urban Resort Newcastle Delighted you enjoyed our swimming pool and Spa and that you found all our staff friendly. We will certainly investigate your comments regarding the heating. We hope we get the chance to welcome you back soon. Regards More

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Additional Information about Village Urban Resort Newcastle

Address: Cobalt Business Park | West Allotment, Newcastle upon Tyne NE27 0BY, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Village Urban Resort Newcastle 4*
Number of rooms: 157
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Also Known As:
Village Newcastle Hotel Newcastle Upon Tyne
Village Hotel And Leisure Newcastle

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