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All 77 Newcastle upon Tyne hotels

Village Urban Resort Newcastle

4.0 of 5 Hotel   |   Cobalt Business Park | West Allotment, Newcastle upon Tyne NE27 0BY, England
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A recent review
4 of 5 stars reviewed yesterday
brian250561 Burntisland, United Kingdom
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576 people have reviewed this hotel

Traveler rating
    132
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
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English first
Burntisland, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

myself and my partner stayed here fri 29/08/14 when we arrived the hotel looked very nice quick check in and girl on desk was very good the room was clean and tidy all was good until we went to bed and the music from the function room was very noisy and went on till after 1am in the morning we... More

Was this review helpful? Yes
Edinburgh, Scotland, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

on the 2nd august my wife and i were going on a cruise ,leaving from Newcastle and decided to have 2 nights relaxing before we went,so chose this hotel.we wish we hadn`t constant hen and stag party`s ,noise right through the night.also when we booked in we were told that we would need to book for dinner in the restaurant... More

Was this review helpful? Yes
Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear Norrie K Thank you for taking the time to write a review. We are disappointed that you have experienced problems with noise from other guests throughout the night. Our nights team are usually very efficient in dealing with any noise complaints that are reported. We apologise that it would appear some of our guests have been unconsiderate of others... More

Huddersfield
Contributor
15 reviews 15 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed here on business as it's in walking distance of where I need to be for my meetings. The hotel is great. The choice of coffee bar, bar food or restaurant accommodates all tastes and needs. I will one day try the health facilities (I keep promising myself). The hotel itself is very clean and tidy. It has everything... More

Was this review helpful? Yes 1
Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear PoolieHuddersfield Thank you v.much for taking the time to write a review. We are v.happy that you have had such a great stay with us, but you really must treat yourself to a Spa treatment next time. Ashleigh and her team are excellent we would recommend a back, neck and shoulder massage. Look forward to welcoming you back and... More

Glasgow, United Kingdom
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

We have stayed in Village hotels around the country and have always been impressed with the rooms, standards, food, service and facilities on offer, however, this hotel seemed to lack something. Staff were friendly enough but service in the restaurant was very slow and although the food was decent enough it just took too long to be served. The room... More

Was this review helpful? Yes 1
Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear GeehDee Thank you for taking the time to write a review. Your comments have been discussed with our team we are pleased that you found the staff to be friendly but disappointed that you feel the hotel is lacking. We are currently adapting breakfast, adding more tables to improve customer service. Thank you again for your comments we always... More

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

The mrs and I checked in on the sunday afternoon and had a massage in the spa each. We had dinner in the restaurant that evening which was a bit small we thought and tables were a bit oddly laid out, but wasn't too bad overall besides the slow service. The gym is reasonably well equipped to workout. The only... More

Was this review helpful? Yes 2
Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear Daniel K Thank you for taking the time to write a review. We have recently moved breakfast to the restaurant a move that has proved popular with most of our guests. It is clear from your review that there was issues with our breakfast delivery on the morning of your stay we are investigating this and are also looking... More

North Uk
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I stayed in this hotel for one evening in August. Unfortunately, we were initially disappointed by the check in service - It felt as if the lady on reception could not be bothered, she rarely looked up from her computer and failed to share important information. E.g. details of the spa, breakfast etc. My husband travels regularly... More

Was this review helpful? Yes 3
Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear Cheryl W Thank you for taking the time to write a review and thank you for your positive comments regarding the bedroom and our Viva Spa. Your comments regarding the check in have been discussed with our Front Office Team who are particularly disappointed as we pride ourselves on providing a great cheerful welcome to guests arriving. As you... More

Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I stayed here for two nights in August 2014, as we were attending a wedding and the reception was to be held in the hotel. Overall, the hotel has a lot to offer to visitors and they also provide a spa and fitness centre - including large swimming pool - that is of benefit to locals as... More

Was this review helpful? Yes
Ian P, Guest Relations Manager at Village Urban Resort Newcastle, responded to this review

Dear JayRae1 Thank you for taking the time to write a review and thank you for your praise of the Pub, Spa, Leisure Club, Bedrooms and Restaurant. We have reviewed your comments regarding the wedding reception with our events team and kitchen as we usually receive great feedback from our wedding parties. We are investigating why in this instance this... More

Chester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

With Village Urban resorts you know what you get so we book them when we can we had a very nice room here with a big bed. Very impressed with the staff especially a guy with ginger hair that went out of his w. ay when I wanted coffee on Sunday at 7 am and Starbucks wasnt open yet

Was this review helpful? Yes 2
Vicky S, Front Office Manager at Village Urban Resort Newcastle, responded to this review

Many thanks for your feedback, i am thrilled to hear you enjoyed your stay. I will pass your comments onto barry the night porter. We look forward to welcoming you back soon. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

nice hotel with good facilities, room was spotless but a little warm for my liking, breakfast was lovely and the staff all very helpful, newcastle is a 15 minute drive, it cost a reasonable £12.50 in a taxi to get there, overall a really enjoyable stay and I will definitely return

Was this review helpful? Yes 2
Vicky S, Front Office Manager at Village Urban Resort Newcastle, responded to this review

Thank you for your comments, which i have shared with our staff. We are thrilled to hear that you enjoyed your stay. We look forward to welcoming you back soon. More

sunderland
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Leisure facilities spacious with good options. Pub reasonable prices. Evening meal one of the best have had and breakfast buffet hot and tasty. Nights are loud due weddings/disco etc. As we didn't know about this staff moved immediately to quiet room with upgrade for inconvenience. Will ask quiet next time. Well worth special offer price

Was this review helpful? Yes 2
Vicky S, Front Office Manager at Village Urban Resort Newcastle, responded to this review

Many thanks for your feedback, we are thrilled to hear you enjoyed your stay. I have shared your feedback with the restaurant manager and head chef regarding your evening meal. We look forward to welcoming you back soon. More

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Additional Information about Village Urban Resort Newcastle

Address: Cobalt Business Park | West Allotment, Newcastle upon Tyne NE27 0BY, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Village Urban Resort Newcastle 4*
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Also Known As:
Village Newcastle Hotel Newcastle Upon Tyne
Village Hotel And Leisure Newcastle

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in Newcastle upon Tyne #14 Luxury Hotel in Newcastle upon Tyne
Hotel Class
Official Description (provided by the hotel)
Village Urban Resort Newcastle is ideally located to enjoy the full range of attractions in a vibrant city of Newcastle and just 4 miles from the coast. Sample the famous nightlife, or step back in time to one of the many historical attractions such as the Medieval Castle or Tyne Bridge. Newcastle also has it all on the cultural front, offering a range of art galleries, such as the new world class Baltic Centre for Contemporary Art. Village Urban Resort Newcastle has 157 stylish bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, an Urban Spa, state-of-the-art Health and Fitness Club, 25 Metre Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking. ... more   less 
Number of rooms
157

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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