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Hotel Indigo Newcastle

Certificate of Excellence
4.0 of 5
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2-8 Fenkle Street, Newcastle upon Tyne NE1 5XU, England
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Hotel Indigo Newcastle
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Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
joloconstruct Preston, United Kingdom
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1,361 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Preston, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were going shopping in Newcastle and wanted a comfortable reasonably priced hotel and this did not disappoint! The staff were friendly and the rooms were clean and comfortable. We had a great day shopping then a few drinks in the city centre. We went back to the hotel for a night cap and ended up having a wonderful night... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I treat my wife to an overnight as part of her Mother's Day celebrations and can confidently recommend this Hotel as Excellent on all fronts From front desk to room cleanliness was very very good , we did not on this occasion use the restaurant but we will return for a dinner only date in the near future

Was this review helpful? Yes
Carlisle, United Kingdom
Top Contributor
59 reviews 59 reviews
18 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were really impressed by this hotel. The location is excellent - right in the centre of town. And it has a decent amount of parking although, be warned, the underground spaces are very tight. The room size was good (not massive) but definitely large enough for 2 people. The bed was comfortable and it was immaculately clean. The staff... More 

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We stayed at hotel on 16th May we had a fantastic stay here, the staff were very friendly and immediately made us feel welcome. We was given a room upgrade on the 4th floor which was a lovely touch since it was my husbands birthday. The room was nice and spacious with a balcony, we was left some nice little... More 

Was this review helpful? Yes
Hartlepool, UK
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Yet again Hotel Indigo comes out top. We have stayed here many times and can't find fault. Staff are so friendly and welcoming especially Rachel & Sam on reception and Trina and Bruno who really go out of their way to make us feel so welcome. We stayed for two nights in a balcony room, spotlessly clean with masses of... More 

Was this review helpful? Yes
paul B, General Manager at Hotel Indigo Newcastle, responded to this review

Hello lesley210, Thank you for your kind review and for choosing Indigo as your hotel in the city. I will pass on the feedback to the members of staff you mentioned, it is great to hear they are providing such good customer service. I hope we see you again soon. Kindest regards, Paul Borg- General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Good sized room. Reception staff friendly and efficient. Had a good night's sleep, but woken by housekeeping early in the morning inspite of having the "do not disturb" sign hanging from the door. Not too happy about that!! Food in the restaurnat was pretty good. Staff very attentive. Good location for exploring the city centre. 2 min walk from the... More 

Was this review helpful? Yes 2
paul B, General Manager at Hotel Indigo Newcastle, responded to this review

Hello Lee, Thank you for your review. Although it seems you had a great stay, I am concerned to read that housekeeping disrupted you despite having a do not disturb sign on the door, I will ensure that the housekeeping management team are aware of this. I hope you stay with us again soon. Kindest regards, Paul Borg- General Manager More 

Gateshead, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I planned a surprise birthday stay for my friend at Hotel Indigo. It was perfect from the start. We arrived to a really sweet card and birthday plate with chocolate from the reception team. The room was really spacious and perfectly set out. We had an extra bed put in our room and it was clear that housekeeping had gone... More 

Was this review helpful? Yes 2
paul B, General Manager at Hotel Indigo Newcastle, responded to this review

Hello Sinead, Thank you for leaving such a great review, I am delighted we helped make the occasion that little bit extra special. I will pass onto the teams how great their contribution was to your stay with us. I hope to see you again soon! Kindest regards, Paul Borg- General Manager More 

North Yorkshire, UK
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel in a good location for city centre attractions. We've stayed here many times and always receive really friendly welcome from local staff on reception. Rooms are clean and bright, breakfast is self-service and always good.

Was this review helpful? Yes 2
paul B, General Manager at Hotel Indigo Newcastle, responded to this review

Hello racarter, I am delighted you have stayed with us as often as you have and received great hospitality in the process. It is fantastic to read such great feedback. I hope we see you again soon! Kindest regards, Paul Borg- General Manager More 

Hartlepool, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A warm welcome by friendly staff and a room upgrade to the 4th floor which has a balcony meant we had a lovely stay in this hotel. All the staff were exceptional and a credit to the company. The only downside was the noise from someone running down the corridor at 4am and from outside. We expected a bit of... More 

Was this review helpful? Yes 2
paul B, General Manager at Hotel Indigo Newcastle, responded to this review

Hello carpets, Thank you for your review. I am sorry to hear of the noise issue during your stay, if you are to book again please feel free to contact us in advance and we will ensure the previous stay is taken into account. I hope we see you again soon! Kindest regards, Paul Borg- General Manager More 

Southwell, United Kingdom
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in theis hotel with my wife for one night. The staff are freindly and helpful, the rooms are well appointed, light and airy, and they even give free snacks and soft drinks in the mini bar. Breakfats was very nice too. If you are visiting the city, the hotel is vewry well situated for the railway station and... More 

Was this review helpful? Yes 1
paul B, General Manager at Hotel Indigo Newcastle, responded to this review

Hello Paul, Thank you for the five star review. I am delighted you enjoyed what Indigo has to offer and I hope you choose us again on a future trip to Newcastle! I hope we see you again soon. Kindest regards, Paul Borg- General Manager More 

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