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Sleeperz Hotel Newcastle

Certificate of Excellence
3.0 of 5
Hotel website
15 Westgate Road, Newcastle upon Tyne NE1 1SE , England
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1 room 1 guest
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Sleeperz Hotel Newcastle
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681 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
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    (681)
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Clevedon, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW

Very convenient position close to railway station. Very friendly and helpful staff. Modern and streamlined. Not luxury but excellent value for money with good breakfasts. Evening meals a bit routine but value for money.Rooms a bit small, with limited storage for clothes. small shower/loo room but great actual shower. Rooms a bit warm and stuffy, even with air conditioning on,... More 

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London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Clean rooms, friendly staff, contemporary lobby, complimentary cookies/brownies. Interesting room design, bright and airy, though you might stop traffic if you walk around the room in your birthday suit as the windows are large. Tea / coffee making facilities and free Wi-Fi. I tried another similarly priced hotel but definitely prefer this one and came back for my next visit.

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London
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Stayed for 3 nights, great location close to station and shops. Double rooms plenty big enough for two, well designed with clever wet room. Staff very friendly, and a problem with one of our rooms (musty smell) was sorted as soon as we raised it. We were given another room, but allowed to keep our stuff in the first room,... More 

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Aberdeen, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Me and my boyfriend are just back from this hotel and we were not impressed at all! When we arrived the staff acted like they didn't want to be there and were rude! When we got to our room the heat in it was unbearable, we complained and said that it was just that hot because of the weather and... More 

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GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review

Whenever we get a poor review we conduct a full investigation, which includes talking to all members of staff and management . Unfortunately we can't find any record of an issues related to room 305 during the period of your stay. Our air conditioning units are controlled both from the room and centrally, if a problem persists we call an... More 

ZH
Level Contributor
60 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Can't support the good reviews at all. We're booked based on the information given. The bathrooms is extra tiny, everithing gets wet when somebody takes a shower. Client requests are granted but not fulfilled. Rooms not clean! Dust on the floor everywhere, spots on the table, on the toilet, sink, mirrors but also on the linen, the pillows and the... More 

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GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review

It is always upsetting to see a poor review, especially when it's related to cleanliness. We have had over 670 reviews on TripAdvisor and we have consistently scored 4.5 out of 5 stars for our cleanliness. We will of course investigate the matter further and apologise if we have fallen short of our own high standards on this occasion. Kind... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for just one night as a last minute trip to Newcastle. Location wad great, literally a 5 minute walk (if that) from the station! Other reviews claimed that the rooms were small but ours was great (standard double), plenty of room for two, bed was comfy, room was clean+there was a kettle+various teas/coffees! What more do people want?!... More 

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GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review

Thank you for taking the time to leave a lovely review of your stay with us. Glad to hear that liked our location, rooms and our friendly staff. Very pleased to hear that you would like to stay with us again on your next visit to Newcastle. We look forward to welcoming you back soon. Kind regards Javeed Anwar More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel nice and central, not the cleanest of rooms I've stayed in as there was dust along shelfs, but the biggest disappointment was the bed OMG you could feel every spring on it, my wife was wakened from 3 am with a sore back from it, don't know if all the beds are the same but if they are you'll... More 

Was this review helpful? Yes
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review

Thank you for taking the time to leave a review. Apologies if you felt that the mattress was uncomfortable, we generally get great feedback for our beds. We will of course investigate the matter further and check the room that you stayed in to see if the mattress needs to be replaced. Thank you for your positive comment about our... More 

Glasgow, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

I didnt originally book this hotel as I had never heard of it. I booked through lastminute.com and it was a Top Secret Hotel Deal. It was a bargain. The hotel was modern contemporary clean and was a pleasure to stay in. The only draw back was that it didn't have a car park but I prebooked an NCP for... More 

Was this review helpful? Yes
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review

Thumbs up for a great review, thank you. Glad to hear that we exceeded your expectations and even happier to hear that you would like to stay with us again. Kind regards Javeed Anwar More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very clean and central location Friendly staff and full of young people which is awesome!!!! Will stay there again :) 24/7 bar which is great for a late night session when you get back and you need some ice!!! 4star because the windows don't open but it's an awesome hotel!!!

Was this review helpful? Yes
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review

Thank you so much for leaving a lovely review of your stay. Sorry we missed out on the full 5 stars, our windows are sealed because we are fully air conditioned and for sound insulation reasons. Thanks also for your positive comments about the friendly staff. Kind regards Javeed Anwar More 

Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A stone's throw away from the central station with excellent links to surrounding areas via metro and bus services. Modern, tidy rooms, with tea/coffee making facilities, room has a hair dryer and extra bedding should you need it. Breakfast can be ordered for a reasonable fee too. Great value for money at Sleeperz hotel!

Was this review helpful? Yes
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review

Thank you so much for leaving a great review. Pleased to hear that you enjoyed staying with us at Sleeperz Hotel Newcastle. Kind regards Javeed Anwar More 

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