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Sleeperz Hotel Newcastle

Certificate of Excellence
3.0 of 5
Hotel website
15 Westgate Road, Newcastle upon Tyne NE1 1SE , England
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1 room 1 guest
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Sleeperz Hotel Newcastle
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685 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Swedish first
  • Turkish first
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English first
  • All months
    (685)
  • Mar-May only
    (186)
  • Jun-Aug only
    (207)
  • Sep-Nov only
    (166)
  • Dec-Feb only
    (126)
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Carmarthen, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed yesterday NEW

Overall a good priced budget hotel. Served our needs for a 3 day break looking around Newcastle. Few bad issues with reception staff, got the feeling they did not want to be there. we had just had a long journey up from Wales did not get acknowledged by reception staff untill they had finished their conversations between themselves. Even when... More 

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United Kingdom
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Booked this for an overnight stay when attending a wedding. Initially, we had a problem with smelly drains in the bathroom of our first room. However, Henry on reception was brilliant and quickly sorted us a change of room. Couldn't fault the second room which was perfectly adequate for an overnight stay. Plenty of clean towels, a comfy bed, TV,... More 

Was this review helpful? Yes 1
United Kingdom
Level Contributor
6 reviews
5 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

Sleeperz best attribute is that it is near Newcastle central station, literally just round the corner, to the right as you exit the station. As for anything else, forget it, It is a hostel, slightly better than an Ibis, with a staff more interested in ensuring their obviously required quota obligations were met, rather than attending to customers, they were... More 

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Located just 9 miles from the Airport this hotel is very central to see Newcastle and enjoy the nightlife. The staff at reception are good. Check in took a bit longer than anywhere before but maybe the girl was training. The rooms a clean, modern and serviceable but a bit too small I think. The food was good and breakfast... More 

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Clevedon, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Very convenient position close to railway station. Very friendly and helpful staff. Modern and streamlined. Not luxury but excellent value for money with good breakfasts. Evening meals a bit routine but value for money.Rooms a bit small, with limited storage for clothes. small shower/loo room but great actual shower. Rooms a bit warm and stuffy, even with air conditioning on,... More 

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GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review

Thank you for taking the time to leave a review. I am pleased to hear that you enjoyed staying with us. Kind regards Javeed Anwar More 

London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean rooms, friendly staff, contemporary lobby, complimentary cookies/brownies. Interesting room design, bright and airy, though you might stop traffic if you walk around the room in your birthday suit as the windows are large. Tea / coffee making facilities and free Wi-Fi. I tried another similarly priced hotel but definitely prefer this one and came back for my next visit.

Was this review helpful? Yes
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review

Thank you for staying with us again and thanks for the great review. We look forward to welcoming you back on your next visit. Kind regards Javeed Anwar More 

London
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed for 3 nights, great location close to station and shops. Double rooms plenty big enough for two, well designed with clever wet room. Staff very friendly, and a problem with one of our rooms (musty smell) was sorted as soon as we raised it. We were given another room, but allowed to keep our stuff in the first room,... More 

Was this review helpful? Yes
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review

Thank you for leaving a lovely review, also pleased to hear that you enjoyed breakfast with us. Kind regards Javeed Anwar More 

Aberdeen, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

Me and my boyfriend are just back from this hotel and we were not impressed at all! When we arrived the staff acted like they didn't want to be there and were rude! When we got to our room the heat in it was unbearable, we complained and said that it was just that hot because of the weather and... More 

Was this review helpful? Yes
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review

Whenever we get a poor review we conduct a full investigation, which includes talking to all members of staff and management . Unfortunately we can't find any record of an issues related to room 305 during the period of your stay. Our air conditioning units are controlled both from the room and centrally, if a problem persists we call an... More 

ZH
Level Contributor
60 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Can't support the good reviews at all. We're booked based on the information given. The bathrooms is extra tiny, everithing gets wet when somebody takes a shower. Client requests are granted but not fulfilled. Rooms not clean! Dust on the floor everywhere, spots on the table, on the toilet, sink, mirrors but also on the linen, the pillows and the... More 

Was this review helpful? Yes
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review

It is always upsetting to see a poor review, especially when it's related to cleanliness. We have had over 670 reviews on TripAdvisor and we have consistently scored 4.5 out of 5 stars for our cleanliness. We will of course investigate the matter further and apologise if we have fallen short of our own high standards on this occasion. Kind... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for just one night as a last minute trip to Newcastle. Location wad great, literally a 5 minute walk (if that) from the station! Other reviews claimed that the rooms were small but ours was great (standard double), plenty of room for two, bed was comfy, room was clean+there was a kettle+various teas/coffees! What more do people want?!... More 

Was this review helpful? Yes
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review

Thank you for taking the time to leave a lovely review of your stay with us. Glad to hear that liked our location, rooms and our friendly staff. Very pleased to hear that you would like to stay with us again on your next visit to Newcastle. We look forward to welcoming you back soon. Kind regards Javeed Anwar More 

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