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Sandman Signature Newcastle Hotel

Certificate of Excellence
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Gallowgate, Newcastle upon Tyne NE1 4SD, England
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Sandman Signature Newcastle Hotel
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Sandman Signature Newcastle Hotel
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738 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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1 review
3 of 5 stars Reviewed yesterday NEW via mobile

The room was okay. The hotel are Slipping with some maintance issues. There was a hole in ceiling in corner of bathroom, grout missing in tiles in shower which was dangerous if your weren't careful on your feet. On the upside the room was very quiet even though front facing on to traffic and hotel was very modern. Staff on... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

After booking a one night stay as a treat to my partner I was pleased with our stay at the Sandman. The room was nice and clean. The desk at the front was looking a bit worse for wear but apart from that I can't really complain. The shower was excellent. If I had to pick at anything it would... More 

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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed at the Sandman this week. I would say it was average. The room was well just a room, quite small not great and decor was old. Everything felt dated, no space for a wardrobe just some hooks with hangers in the corner. No minibar in my room. TV was small. The bathroom was ok, although the shower has no... More 

Was this review helpful? Yes
Debbie H, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review

Dear JD A Thank you for providing us with a very considerate review and thank you for staying with us. I appreciate the compliments on our comfy beds, lobby lounge and our perfect location for the city centre. It is regrettable you were not satisfied with the service and the room was not to your liking. Please be rest assured... More 

Dublin, Ireland
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here from 15Th to18... checked in went to room and wasn't happy with it as it was double i needed twin but their were no other options through the website i had booked through...rang to reception to see if they could move us and they couldn't of been more helpfull. Jonathan who we spoke with moved us with no... More 

Was this review helpful? Yes
Debbie H, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review

Dear Kate_oxx Thank you for your fantastic review of your recent stay with Sandman Signature Hotel Newcastle. I am delighted to read that member's of my team were on hand to assist you and were helpful towards you during your visit. I will ensure to pass this praise on to my colleagues. I really hope we will have the opportunity... More 

westmids
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful modern hotel right opposite st james park. Rooms are quite tiny but modern. Must have been designed by a man as there were no sockets near the mirrors and some of the party's room didn't have a wardrobe! Rooms lacked the finer cleaning but that's minor. Beds comfy. Air con/heating is annoying and noisy. Staff very friendly. Bar prices... More 

Was this review helpful? Yes
Debbie H, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review

Dear faynscott, Thank you for your review of your stay with us – it’s very much appreciated! We’re delighted to see that you found us to be a great base for Newcastle and would recommend. Your valuable feedback regarding the finer points of your stay have been taken on board shared with the relevant managers. We hope to welcome you... More 

Barnsley, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Hubby and I have stayed here twice and had a great time on both occasions. It's the perfect hotel for a Newcastle United fan, hubby's face was a picture when he saw the view of St James's park! The hotel itself is lovely and modern, the room was a little small but that's not a problem. Had complimentary wine and... More 

Was this review helpful? Yes
Debbie H, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review

Dear Ebony G, Thank you for taking the time to review your second stay here with us – it’s very much appreciated! We’re delighted to see that you find the hotel to be lovely and are warmed to ready of your husband’s reaction to the view of St. James Park! Your valuable comments regarding Shark Club have been given to... More 

Wishaw, United Kingdom
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent an overnight on Saturday at this hotel with my boyfriend and our other friends. The hotel is located directly across the road from St James Park football stadium and is right round the corner from 'the gate' which is full of restaurants and bars. It is also a short distance down the road from the metro radio arena for... More 

Was this review helpful? Yes
Debbie H, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review

Dear Nicole F, Thank you for leaving your lovely review of your stay at Sandman Signature Newcastle Hotel. We’re delighted to see that everything here was to your liking and look forward to welcoming you back next time! Many thanks, Debbie Guest Services Manager More 

Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

As we booked on the day of travel, the only rooms available were Junior or Executive Suites. Room was nice but with sofa bed out, you had to scoot along the wall - tight space even for my 3 year old daughter who ended up with bruised legs!! One of the floor tiles in the kitchen area was sticking up... More 

Was this review helpful? Yes
Debbie H, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review

Dear Pippa S, Thank you for taking the time to leave your comments regarding your stay. I’m glad that you found the hotel to be lovely and both the food and service to be good. However, it’s disappointing that your stay was let down by a few points – your valuable feedback has been given to the relevant managers for... More 

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel itself is very nice the rooms are great. I stayed for the weekend and really enjoyed it. The part I didn't like was the restaurant , the food was fine but the staff here were dressed very unwell for such a nice hotel. Myself my wife and my daughter stayed for 2 nights. The ladies in the restaurant... More 

Was this review helpful? Yes
Debbie H, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review

Dear Brianmcel, Thank you for taking the time to review your stay - it’s much appreciated! It’s nice to see that you enjoyed the food in the restaurant, but disappointing that not everything in there was to your liking; your valuable feedback regarding this has been given to our restaurant manager. We’re delighted that you felt that your stay was... More 

Newcastle upon Tyne, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we were given our stay here as a gift from our daughter. It was absolutely perfect. Ideal location, really nice staff from check in to bar and waitress service we were made to feel special. Room was really nice with a fantastic wet room, comfy bed and a small kitchen area which was a surprise.Nothing to much trouble restaurant serves... More 

Was this review helpful? Yes
Debbie H, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review

Dear linda b, Thank you ever so much for your lovely review regarding your recent stay at Sandman Signature Newcastle Hotel. We’re absolutely delighted to read that your stay was perfect in every way and look forward to welcoming you back next time! Many thanks, Debbie Guest Services Manager More 

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