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Sandman Signature Newcastle Hotel

Certificate of Excellence
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Gallowgate, Newcastle upon Tyne NE1 4SD, England
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Sandman Signature Newcastle Hotel
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Sandman Signature Newcastle Hotel
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710 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

Booked a 1 night stay for girlfriends birthday but the service at breakfast was quite frankly awful as the staff were very slow, we paid for a hot chocolate which took half an hour to come and should be included in the price of breakfast as it is already £13pp. Waitress seemed hungover and dropped a tea pot.

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atherton, Manchester
Top Contributor
80 reviews 80 reviews
37 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed over for work. Great city centre location next to St James park. Shops bars etc walking distance. Car park across the road - limited spaces though !! I stayed in room 501 , like a small flat. Kitchen - oven and microwave , desk , small lounge , with 3 flat screen TVs dotted around. lovely bedroom and 5*... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

Hotel has the wow factor from the moment you walk through the door. The decor is tasteful and there's just something to look at in every corner. The room we stayed in was very nice and of a high standard. The bed was extremely comfy. The little shower gels and shampoo were also a nice touch. The shark club bar... More 

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devon
Top Contributor
144 reviews 144 reviews
46 hotel reviews
214 helpful votes 214 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Arrived Monday 23rd 3 days. Just had breakfast as I had not been here before I asked if coffee was served at table I got snapped at by a male waiter. I ate my breakfast and watched a few regulars get served hot meals from kitchen and coffe even people who came in after me ..... Tried to catch his... More 

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Kelly M, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review

Dear MrCooljanny Thank you for taking the time to express your thoughts regarding your breakfast service this morning. I am sincerely sorry to hear that you were left disappointed with the breakfast offering and service. Please be ensured that this is not to our usual high standard, I certainly will pass your feedback on to our restaurant manager to action... More 

Peacehaven
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

What a lovely centrally located hotel! Comfortable, very smart, perfect for a week end stay to visit someone at the university. Surprisingly quiet, despite being so central. Helpful smiling staff on hand. didn't have breakfast, but made good use of the microwave to warm croissants for breakfast. Great place to stay if you want to see the city sights and... More 

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Kelly M, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review

Dear Sally2742013 Thank you for writing such a lovely review of your recent stay with us. I am so pleased that your enjoyed your stay and our central location was ideal for your weekend visit to the university. We cannot wait to welcome you back to the hotel, thank you for choosing to stay with Sandman Signature Hotel Newcastle again.... More 

Oxford, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is very convenient for the city centre, the station and particularly St James Park, which I could see from my room. My room was small but comfortable with a microwave and a fridge. My only criticism would be the breakfast area which was grubby and had extremely high tables and benches - it made sitting down feel like... More 

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Kelly M, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review

Dear Vanessa P Thank you for your review of your recent stay with us. I appreciate your feedback, I am glad the location and room design suited you. I have passed on your comments regarding breakfast service to our restaurant manager, I am disappointed that you did not enjoy the breakfast layout and buffet available. I really hope that this... More 

London
Top Contributor
108 reviews 108 reviews
79 hotel reviews
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent a night at this hotel for an event taking place at the University’s Business School which is immediately next door. The ground floor is mainly occupied by a busy American style sports bar – which also doubles as the breakfast restaurant for the hotel. It was incredibly busy the Wednesday night I stayed there but it didn’t affect... More 

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Kelly M, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review

Dear Moaksey Thank you for taking the time to express your thoughts regarding your recent stay with us. I am delighted to hear that the location of the hotel suited your business trip and you enjoyed your overall stay with us at Sandman Signature Newcastle. I am glad you found the staff here helpful and friendly, your right our buffet... More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

I appeared to have been given a room that looked like a reserve/back up room, it was quite grubby. It had goid accessories like a microwave and fridge and tv but the radiator in the room was so noisy and loud. It sounded like the Millenium Falcon taking off. Bed was comfy but a good nights sleep wasnt had as... More 

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Kelly M, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review

Dear graddas80 Thank you for choosing to stay with Sandman Signature Hotel Newcastle on your recent trip to the City. Our guest’s feedback is essential for us to be able to improve on facilities and service, I am disappointed to learn that we did not live up to your expectations and you departed unsatisfied with your stay with Sandman. I... More 

Rawtenstall, United Kingdom
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Visited the hotel for a conference with work, so cannot comment on the rooms. The hotel is easy to get to, and you can park in the city car park opposite if you get a ticket from the hotel to display in your window which will cost you 6.00 - very reasonable. The conference room was well equipped, and the... More 

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Kelly M, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review

Dear Rebecca77 Thank you for leaving your feedback from your day conference visit. I am disappointed that our sports bar was not to your liking and this made you feel uncomfortable during your time spent within the property. Please be advised our Shark Club Gastro Bar is a Canadian Sports Bar brand and this is unfortunately the theme and uniform... More 

london
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed one night for business in a studio, complete with kitchenette. Room was clean with good facilities but niggly things that are easy to remedy stopped me from awarding a good rating. The top of list was noisy a/c. Massive noisy unit that doubles for heating & cooling. So choice was between being cold or being woken up every 15... More 

Was this review helpful? Yes 1
Kelly M, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review

Dear Shadows24 Thank you for reviewing your recent business visit to the Sandman Signature Hotel Newcastle. Your honest feedback is greatly appreciated and helps us improving on facilities and service. I am disappointed your entire stay was not satisfactory. I have passed your comments on to our housekeeping and maintenance management, we are now in the process of rectify such... More 

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