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BEST WESTERN PLUS Gibside Hotel

3.5 of 5 Front Street | Whickham, Newcastle upon Tyne NE16 4JG, England
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BEST WESTERN PLUS Gibside Hotel
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BEST WESTERN PLUS Gibside Hotel
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128 reviews from our community

Traveler rating
    45
    52
    18
    8
    5
See reviews for
28
42
2
28
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Norwegian first
  • Any
English first
  • All months
    (128)
  • Mar-May only
    (18)
  • Jun-Aug only
    (40)
  • Sep-Nov only
    (47)
  • Dec-Feb only
    (23)
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1 review
1 of 5 stars Reviewed yesterday NEW

I made a HUGE mistake booking here, I deiced to pay £50 more to stay here than another hotel, double bed increased to king size bed, 2 star to 3 star hotel, I though it would be worth the extra. king size bed was 2 single beds. dated key card locks that did not work, thankfully my phone could bypass... More 

Was this review helpful? Yes 2
West Bromwich
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice hotel, staff friendly and helpful. Room very comfortable. Paid for breakfast on arrival and was very good value. Restaurant looked nice , however we ate out. Situated well for visiting Newcastle ( visited metro radio arena). Will stay again .

Was this review helpful? Yes
Joy B, Manager at BEST WESTERN PLUS Gibside Hotel, responded to this review

Thank you for taking the time to review our hotel. I am pleased you enjoyed your stay with us and I look forward to seeing you again in the future. Kind regards Joy More 

Edinburgh, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night when attending a show at Metro Radio Arena and also shopping at Metro Centre. A great value hotel with friendly and attentive staff, comfortable and cosy rooms...massive beds! Food in bar was reasonably good and fair priced, large portions, but peculiar home made chips...rather soggy and strange flavour... We booked through booking.com and prebooked breakfast.... More 

Was this review helpful? Yes 1
Joy B, Manager at BEST WESTERN PLUS Gibside Hotel, responded to this review

Thank you for taking the time to review our hotel I am pleased you enjoyed your stay with us and hope to see you again in the future. Kind regards Joy More 

Braintree
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

After a long 5 hour drive, to be welcomed by friendly and helpful staff is always appreciated and to find the hotel and my room in very clean and well-presented condition was excellent. The bar and restaurant staff could not have been more helpful and dinner was of a very high standard. The Gibside was certainly one of the best... More 

Was this review helpful? Yes
Joy B, Manager at BEST WESTERN PLUS Gibside Hotel, responded to this review

Thank you so much for taking the time to review our hotel. I am pleased you found our staff welcoming and that you enjoyed your stay with us. We really appreciate your kind comments and hope to see you again in the future. Kind regards Joy More 

Senior Contributor
35 reviews 35 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

But the staff were friendly, parking sufficient and hotel clean. The room was nicely decorated with a massive bed which was lovely and comfortable. The centre is a short taxi ride away or even shorter to the nearest metro line. Enjoyed breakfast in the morning which was delicious. Whilst this hotel is dated I personally enjoyed a great sleep and... More 

Was this review helpful? Yes 1
Joy B, Manager at BEST WESTERN PLUS Gibside Hotel, responded to this review

Thank you for taking the time to review our hotel and I am pleased that you enjoyed your stay with us. We hope to welcome you back in the future. Kind regards Joy More 

Senior Contributor
27 reviews 27 reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Arrived at 9pm and it had stated free parking on the site which was right except there were only about 12 spaces at the front and back of the hotel. We were lucky to nab one but otherwise we would have to pay for parking in a public car park so not really free parking is it?! Checked in easily... More 

Was this review helpful? Yes 1
Joy B, Manager at BEST WESTERN PLUS Gibside Hotel, responded to this review

We are sorry that you were disappointed in the hotel. As you can see from previous reviews most guests are satisfied with both the hotel and service. Kind regards Joy More 

High Wycombe, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 5, 2015

We stayed here for my 21st birthday for a few days to experience newcastle. It was a very pleasant hotel, clean and tidy with friendly staff. The room was a good size and very modern. They had a lovely bar in the hotel with a great view over newcastle in the evening. the only downside was that it was a... More 

Was this review helpful? Yes
Suki45, Manager at BEST WESTERN PLUS Gibside Hotel, responded to this review

Thank you so much for taking the time to review our hotel and we are pleased that you enjoyed your stay with us. We look forward to welcoming you back in the future. Kind regards Joy More 

Cheltenham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 30, 2014

Rooms were very nice, and beds big and comfortable. Bar was friendly with a good atmosphere and comfortable seating areas. We ate in the restaurant and were a party of 8, all had starters and mains, which were all brought out promptly and were to a very good standard. Staff were overall friendly and very good (a couple were hit... More 

Was this review helpful? Yes 1
Suki45, Manager at BEST WESTERN PLUS Gibside Hotel, responded to this review

Thank you for taking the time to review our hotel and we are pleased that you enjoyed your stay with us. I apologise if some members of our team were not up to our usual standard of customer care. We look forward to welcoming you back to the hotel in the future Kind regards Joy More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 23, 2014

I stayed here with my partner for one night (22/11/14) while visiting Newcastle to do some xmas shopping. Most of the hotels nearer the Metrocentre were fully booked so we opted for this one and I'm glad we did. We decided to treat ourselves and stay in the junior suite which at £108 for the night was great value for... More 

Was this review helpful? Yes
Suki45, Manager at BEST WESTERN PLUS Gibside Hotel, responded to this review

Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay with us and I will pass your comments onto our members of staff who I know try very hard to make our guest's have a good experience while in the hotel. Thank you again and we look forward to welcoming you to... More 

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Additional Information about BEST WESTERN PLUS Gibside Hotel

Address: Front Street | Whickham, Newcastle upon Tyne NE16 4JG, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Gibside Hotel 3.5*
Number of rooms: 45
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