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3.0 of 5 Hotel   |   12-18 Dean Street, Newcastle upon Tyne NE1 1PG, England
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A recent review
3 of 5 stars reviewed 1 week ago
gomez081 Dundee, United Kingdom
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300 people have reviewed this hotel

Traveler rating
    14
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    80
    42
    74
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Stirling, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed yesterday NEW

not a good example if a hotel, nasty cheap rooms charged at way over what they are worth. difficult to get into and move around, loads of steps inside and out and a lift thats out of the arc. breakfast was overpriced too. avoid, much better hotels out there

Was this review helpful? Yes 1
Sunderland, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I booked a superior twin room here on Saturday night (16th August 2014) as i had a friend staying from London. I planned to drive up and for us to stay overnight, enjoy the Newcastle nightlife (meal, couple of bars etc) then go to the Quayside market the following day. On arrival it took ages to check in - mainly... More

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Dundee, United Kingdom
Top Contributor
58 reviews 58 reviews
28 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago

Wasn't happy with the surtees to be honest it's a bit dated and the noise levels from street are unbearable it's surrounded by bars and bistros which go on till the early hours Staff are not interested in your issues breakfast was ok but nothing special , stayed for 2nights couldn't wait to leaveel

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Newcastle upon Tyne, United Kingdom
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

The staff were excellent very friendly and polite. The room was clean and the shower was excellent tea making facilities and biscuits. The lift was broken all the time I was there. It was a dated hotel but for the price good value. Wifi free and good flat screen TV. I stayed at the back of the hotel on first... More

Was this review helpful? Yes 1
Belfast, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Waste of time. Unless you have 2 hours to wait for the dipstick to check you in and charge you incorrectly ..... Rooms are dirty. Noisy. Smelly. Location is good but please, for your own sake, book in anywhere else. Anywhere. Anywhere else. Anywhere.

Was this review helpful? Yes 1
Edinburgh, United Kingdom
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Surtees hotel is sited perfectly in the city centre and ideally placed for the dozens of shops, bars, restaurants cinemas etc which are all within a few minutes walk away. There is a multi storey car park beside it. The hotel is old, perhaps quaint and it boasts a lift which was installed in 1923!!! Staff are helpful, polite and... More

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Scotland UK
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Alarm bells started to ring as soon as we walked up the to reception which is at the rear of the hotel , the path was covered in weeds ,broken beer bottles , cigarette buts ,not a good start . Our room on the first floor was at best "fit for purpose " no air con , old fashioned single... More

Was this review helpful? Yes 1
.Bodmin
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for one night and found it perfectly acceptable. Nice comfy bed and decent TV and shower. OK it's not The Ritz but good central location. A little bit noisy at night but ideal if you are looking for a reasonable hotel in the city centre. Yes, I would stay again.

Was this review helpful? Yes 1
Chester, United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago

Firstly for what we paid via wowcher this was a super deal. Also the breakfast was great with Loads of choice for everyone. The staff seemed really friendly too. Very helpful and this includes cleaning staff who keep tea and coffee well stocked. The location is also superb for all attractions to be had. End of positives. Negatives. The lift... More

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Northamptonshire, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This was our final hotel of our C2C bike ride. Very well located, rooms we're clean and sufficient . Staff were very helpful as they let us leave our bikes stored at the hotel which was peace of mind for us, although there is a car park with bike storage space opposite the entrance of the hotel .(which is round... More

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Additional Information about Surtees Hotel

Address: 12-18 Dean Street, Newcastle upon Tyne NE1 1PG, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Surtees Hotel 3*
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Also Known As:
Surtees Hotel Newcastle Upon Tyne

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