An ideal location in the city centre but that's where the compliments end!! The room was very dated,the bed was very uncomfortable,toilet didn't flush for on average 30 attempts,the bathroom door lock was very inconsistent leading my wife to panic she was gonna be trapped,woke up in the middle of the night to find we had no electricity?? Oh and... more

On arrival at The Surtees you would be forgiven for turning around in the car park and leaving again, this hotel seriously lacks kerb appeal, however once you get in it does improve immensly, friendly receptionist with clear directions to rooms, breakfast times etc. Rooms are pretty standard if a little on the tired side but fab showers. This hotel... more

After trawling the internet for available rooms the Surtees was the only one with available rooms. Alarm bells should of rang then but me and my partner needed a room so booked in. Reading the directions supplied by the hotel website it sounded easy to find and in a very good location (which it is may i add), same cant... more

Spent 1 night in this hotel as I was taking two of my sons to see a band at the Radio Metro Arena and wanted a room with 3 single beds. This one of the few hotels that offered this. Hotel is hard to find in that no front to it. You access it via a "back" entrance facing a... more

Just back from a 1 night stay in Newcastle. Four guys on a football trip, disappointing result but fantastic trip! Our first time staying in this hotel and have to say a little anxious about what to expect. The hotels website doesn't even have a picture of the front exterior on it. Our taxi driver was a little unsure of... more

I booked the Surtees hotel for 14 girls to stay at for my hen do. As all mostly 30+ and a few including myself working in hotels, I was very nervous after reading previous reviews. I was however pleasantly surprised. The exterior of the hotel does not do it justice. The reception area was welcoming and the receptionist (male) on... more

Surtees Hotel - Newcastle Upon Tyne I booked the Surtees Hotel in Newcastle (Quayside), for a weekend break with my partner - 2007. I tried to book a hotel in the Jesmond area of the city, but due to most hotels being fully booked, I used to Internet to search for an alternative. The Surtees Hotel being priced at £80... more

Nice hotel, rooms clean, staff on reception friendly. Hotel hard to find, needs to be clearly signed. Breakfast not bad apart from the sausages, the staff need some sort of uniform as the appearence was scruffy. Overall would use hotel again. more

I was very pleased with the room's size (I was in a single) and the bathroom's size, even more importantly. It was larger than mine at home. There was even a bathtub with a shower. Being used to the bath"rooms" in London, I found this a nice surprise. the bed was comfortable, and each room has its own radiator, so... more