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3.0 of 5 Hotel   |   12-18 Dean Street, Newcastle upon Tyne NE1 1PG, England
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A recent review
3 of 5 stars reviewed 5 days ago
calcloch Greenock, United Kingdom
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286 people have reviewed this hotel

Traveler rating
    14
    87
    73
    41
    71
See reviews for
17
99
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20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
Dundee, Scotland, United Kingdom
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

So my partner and I purchased a wowcher deal for the Surtees Hotel in Newcastle back in January after checking the reviews at the time it seemed like a good deal so we went ahead and booked our 2 night stay from the 25/7/14 to 27/7/14. When we arrived we were told that we weren't booked on the system and... More

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Greenock, United Kingdom
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is very handy for the quayside and the city centre, the staff were nice and friendly, but the street was quite noisy early in the morning, and the room was very warm. The breakfast was freshly made to order and the breakfast room was very open and clean.

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Glasgow
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

Stayed 2 nights here and couldn't fault the location or the rooms , the staff were very friendly and helpful. With a car park right across the road from it we were delighted. I would stay here again next time I am in Newcastle. Only slight fault can be noisy in the morning due to the railway bridge.

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Bradford
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

I have stayed in better Premier inns and Travelodge hotels. On the positive, It is centrally located. The rooms have been updated and were clean. Breakfast was good with plenty of choice. However, the negative, staff were not very friendly. The rooms were small, especially the bathroom. Only one person can fit in! The shower was dark as the light... More

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Glasgow
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Stayed here in May with a group of friends to see kings of leon. Rooms where average one of the rooms the sink was blocked and flooded the toilet. Biggest problem was the length of time it took for our room deposits to be put back into our bank accounts we were fobbed off with countless excuses of why this... More

Was this review helpful? Yes 1
Catterick, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Where to begin!!! We stayed as a group of 8 ladies for a hen party last Saturday night, we were aged from 30-60 years old so a varied age range. We were greeted with piles of sick leading upto the steps to the main entrance. The staff would probably have been more cheerful if they were on fire and to... More

Was this review helpful? Yes 1
Yorkshire, United Kingdom
2 reviews
1 of 5 stars Reviewed 2 weeks ago

First time ever in Newcastle. Went on a hen do. Hotel quite grubby in parts and did not get value for money £100 a room r u kidding me. Windows wouldn't stay open had to use coat hangers. Breakfast not included. Won't ever go back. Surrounding areas are unkempt. Never seen as much bird poo in my whole life. Streets... More

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Farr, United Kingdom
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Surtees hotel... After reading the reviews I have to say that I was a little worried but for £45 I had to remember this is a city centre hotel. First off on entering the hotel it is a little dated but clean and the male staff person was welcoming and informative. Yes I have to agree the alley way is... More

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Burnley, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Me and my friend spent 1 night here and we thought it was brilliant. Fab location, plenty of pub's, clubs and restaurants around the hotel. Yes the hotel it a bit dated and does need a lick of paint but who's really bothered about that. Our room was spacious and airy. There was an iron and board, a hair dryer... More

Was this review helpful? Yes 2
Irvine, Scotland, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My partner got a wowcher deal for my birthday. We got 2 nights b&b and a bottle of wine as part of the deal. The hotel was in a great location (right in the heart of town) beds very comfortable, breakfast good and staff very friendly. There isnt much of a view as we looked onto a multi story car... More

Was this review helpful? Yes 3
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Additional Information about Surtees Hotel

Address: 12-18 Dean Street, Newcastle upon Tyne NE1 1PG, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Surtees Hotel 3*
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Also Known As:
Surtees Hotel Newcastle Upon Tyne

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Amenities

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Number of rooms
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