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3.0 of 5 Hotel   |   12-18 Dean Street, Newcastle upon Tyne NE1 1PG, England
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305 reviews from our community

Traveler rating
    14
    91
    80
    42
    78
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19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • German first
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  • Italian first
  • Spanish first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We stayed here last Friday for 1 night and will not be returning. Decor is reasonably up to date and the location is great for visiting the local bars and restaurants. However the lift looks dangerous, rubbish bag was left outside our hotel room, bathroom door would not close and the night porter was particularly rude. He even threatened to... More

Was this review helpful? Yes 2
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

Booked into this hotel over the Great North run weekend. Understandably prices were higher than normal but £350 for 2 nights a triple room is a disgrace for what is on offer. Pulling up to the hotel we were already dubious and entering the reception made it no better. As we walked in a member of staff dumped a bin... More

Was this review helpful? Yes 5
Ipswich
Contributor
16 reviews 16 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed at the Surtees Hotel the weekend of The Great North Run and left making the booking to the last minute. We paid £323 for two nights. Let me start with the good points sorry the one good point Location is excellent lots of bars and restaurants in walking distance as is the main shopping area. The bad points.... More

Was this review helpful? Yes 5
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

omg were to start ?? well the reception staff didnt really have a clue how to book me in and then try to charge me more than when i booked online so that was a good start , the woman with the glasses the so called manager had a very bad attitude when i asked about the rooms with the... More

Was this review helpful? Yes 1
york uk
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have just returned from a weekend break in Newcastle and have to say that after reading the reviews about the hotel was a bit apprehensive as to what to expect. We were greeted at the reception by a pleasant young lady who was being supported by a young man who seemed to be showing her what to do, so... More

Was this review helpful? Yes 2
Stirling, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

not a good example if a hotel, nasty cheap rooms charged at way over what they are worth. difficult to get into and move around, loads of steps inside and out and a lift thats out of the arc. breakfast was overpriced too. avoid, much better hotels out there

Was this review helpful? Yes 2
Sunderland, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I booked a superior twin room here on Saturday night (16th August 2014) as i had a friend staying from London. I planned to drive up and for us to stay overnight, enjoy the Newcastle nightlife (meal, couple of bars etc) then go to the Quayside market the following day. On arrival it took ages to check in - mainly... More

Was this review helpful? Yes 2
Dundee, United Kingdom
Top Contributor
59 reviews 59 reviews
28 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Wasn't happy with the surtees to be honest it's a bit dated and the noise levels from street are unbearable it's surrounded by bars and bistros which go on till the early hours Staff are not interested in your issues breakfast was ok but nothing special , stayed for 2nights couldn't wait to leaveel

Was this review helpful? Yes 1
Newcastle upon Tyne, United Kingdom
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff were excellent very friendly and polite. The room was clean and the shower was excellent tea making facilities and biscuits. The lift was broken all the time I was there. It was a dated hotel but for the price good value. Wifi free and good flat screen TV. I stayed at the back of the hotel on first... More

Was this review helpful? Yes 2
Belfast, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Waste of time. Unless you have 2 hours to wait for the dipstick to check you in and charge you incorrectly ..... Rooms are dirty. Noisy. Smelly. Location is good but please, for your own sake, book in anywhere else. Anywhere. Anywhere else. Anywhere.

Was this review helpful? Yes 2
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Additional Information about Surtees Hotel

Address: 12-18 Dean Street, Newcastle upon Tyne NE1 1PG, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Surtees Hotel 3*
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Also Known As:
Surtees Hotel Newcastle Upon Tyne

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