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The New Northumbria Hotel

Certificate of Excellence
Osborne Road, Jesmond | 61-73 Osborne Road, Newcastle upon Tyne NE2 2AN, England
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The New Northumbria Hotel
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Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed today
Heather G
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387 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed today NEW

We were looking for a Hotel near where my son was living in Jesmond. Reviews appeared reasonable in view of this hotel and as we thought we may be re vist the area in the future we thought we would try it. We pre booked two days ahead. The room we were offered was a standard double. On arriving the... More 

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Northampton England, United Kingdom
Top Contributor
62 reviews 62 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed yesterday NEW

I have stayed here twice in as many weeks & ave booked to return agin for another 2 nights. Which I think says it all really. The accomodation itself is nothing special but is very comfortable so promises a good nights sleep. The reception staff are excellent, very friendly efficient & helpful providing a speedy check in even when I... More 

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The Malhotra G, Assistant Manager at The New Northumbria Hotel, responded to this review

Good Morning, Thank you for posting such a lovely review following your recent stays with us at The New Northumbria Hotel. We look forward to welcoming you back soon. Kind Regards, Stephanie More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Convenient Jemond location and spacious renovated bedrooms make this a good choice for a Newcastle stay. Good eateries and bars. Can sometimes be noisy. Ask for rooms over restaurant. Staff very helpful.

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The Malhotra G, Assistant Manager at The New Northumbria Hotel, responded to this review

Good Afternoon, Thank you for such positive feedback. I'm pleased you enjoyed your recent stay with us at The New Northumbria Hotel. We hope to welcome you back soon. Kind Regards, Stephanie More 

London, England, United Kingdom
Contributor
20 reviews 20 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here several years ago and was not impressed - but what a change . The almost complete refurbishment has improved the rooms hugely . Happy smiling staff and excellent cooked to order breakfast all for a really reasonable price. I would not hesitate to stay again

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The Malhotra G, Assistant Manager at The New Northumbria Hotel, responded to this review

Good Morning, Thank you so much for your lovely review following your stay with us at The New Northumbria. I'm so glad that you enjoyed your stay and we have improved. Have a lovely day. Stephanie More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here on Sunday 15th of march was booked in for two nights but had to leave early due to my wife becoming ill. Great hotel, value for money and a special mention to Steph the hotel receptionist who really did do everything possible to help. Will definitely be rebooking very soon. Phil Cumbria

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The Malhotra G, Assistant Manager at The New Northumbria Hotel, responded to this review

Good Afternoon Phil, Thank you so much for your kind review. I hope your wife is feeling OK now and I'm so sorry that your break was cut short. When you do wish to rebook please contact me directly and I'll ensure you are both in a lovely room and have a perfect stay. Thanks again, Steph More 

Yarm, United Kingdom
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for the second time for a concert and stayed 2 nights, the staff where absolutely amazing,my hey couldn't do enough for you, we had the superior suite which was great, a huge bed and separate sitting room, not a speck of dust in sight, breakfast was beautiful, I would highly recommend staying here,

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The Malhotra G, Assistant Manager at The New Northumbria Hotel, responded to this review

Good Afternoon, Thank you for taking the time to provide such a lovely review for us following your stay. It was a pleasure having you stay with us and we hope to welcome you back again soon. Take care, Stephanie More 

Worcester, United Kingdom
Contributor
19 reviews 19 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

This tired hotel served an over nights stay on a business trip whilst in the North East recently however as I usually stay in the Jurys inn the decision was taken out of my hands on this occasion. Room 222 was not only noisy due to a main road location but was also in dire need of some TLC. My... More 

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The Malhotra G, Assistant Manager at The New Northumbria Hotel, responded to this review

Good Afternoon, Thank you for your review, we appreciate feedback however good or bad to help us improve customer satisfaction. I am so sorry to hear of all the problems you have encountered. I have no record of this being passed onto us so would you be able to send me some details to Stephanie@thenewnorthumbriahotel.co.uk. Kind Regards, Stephanie More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We stayed her for the first time on sat 14th of March. From the time we arrived to the time we checked out everything was amazing. The staff are all lovely and very friendly. The room was perfect. We couldn't fault it at all. Will defiantly be back and highly recommend it. Thank you for a lovely time New Northumbria.

Was this review helpful? Yes
The Malhotra G, Assistant Manager at The New Northumbria Hotel, responded to this review

Good Morning, Thank you for your lovely review. I'm thrilled to hear you enjoyed your stay with us at The New Northumbria Hotel. We hope to welcome you back again soon. Kind Regards, Stephanie More 

Durham UK
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I arrived at 1.30pm on 15th march and was greeted with a very pleasant and helpful reception staff. Although we felt the room we had booked was a bargain the receptionist gave us a complimentary upgrade WOW. The room was spacious, clean and modern. We regularly book weekends away and this hotel was up there with the... More 

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The Malhotra G, Assistant Manager at The New Northumbria Hotel, responded to this review

Good Morning, It is so lovely to read such a positive review. Thank you so much for taking the time to post some feedback. I'm delighted to hear that you had such a good weekend. We hope to welcome you back soon. Kind Regards, Stephanie More 

York
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned home from a fantastic weekend away! The New Northumbria Hotel is in a great location (metro to and from the centre convenient and cheap). Our room was clean, well equipped and had a comfy bed. Steph on reception so friendly and helpful (booked the restaurant down the road for us, Taste of Persia....very nice). Would def return!!

Was this review helpful? Yes
The Malhotra G, Assistant Manager at The New Northumbria Hotel, responded to this review

Good Morning, Thank you so much for a lovely review. I'm pleased you enjoyed your stay with us and we hope to welcome you back soon. It was no problem at all helping you with the restaurant, it sounded delicious so I will definitely need to try it. Kind Regards, Stephanie More 

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