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The New Northumbria Hotel

Certificate of Excellence
Osborne Road, Jesmond | 61-73 Osborne Road, Newcastle upon Tyne NE2 2AN, England
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The New Northumbria Hotel
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Certificate of Excellence
A recent review
5 of 5 stars reviewed 5 days ago
kroga Crook, United Kingdom
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406 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Crook, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the New Northumbria Hotel for one night on Tuesday night of this week. The staff at Reception were courteous, efficient, and gave us a warm welcome. We were allocated room 211 which was a good size, modern, well decorated and spotlessly clean. It was at the rear of the building. We went down to Osborne's bar for... More 

Was this review helpful? Yes
The Malhotra G, Assistant Manager at The New Northumbria Hotel, responded to this review

Good Morning, Thank you so much for providing a review following your stay with us at The New Northumbria Hotel. I'm so pleased to hear that you enjoyed your time here. I will also pass on your positive feedback to the restaurant. We hope to welcome you back again soon. Kind Regards, Stephanie More 

Durham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My boyfriend and I stayed here in the Suite for one night. The staff were very helpful, welcoming and happy to help. The parking is quite limited but we were lucky enough to get a space behind the hotel-we were told by the girls on reception that if there was no spaces then they would assist us further. Our room... More 

Was this review helpful? Yes
The Malhotra G, Assistant Manager at The New Northumbria Hotel, responded to this review

Good Afternoon, Thank you so much for taking the time to make a review following your stay with us. I'm thrilled to hear you had such a lovely time. We look forward to welcoming you back again. Kind Regards, Stephanie More 

Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I have stayed here twice already this month. Love the hotel the staff could not be friendlier if they tried. One staff member even went out her way to let us out the back door to our car as it was really raining its little things like that that customers remember. I will always check availability here before elsewhere it's... More 

Was this review helpful? Yes
The Malhotra G, Assistant Manager at The New Northumbria Hotel, responded to this review

Good Morning, Thank you so much for taking the time to write us a review following your stay with us. I'm so happy to hear that you have had a great time and also a lovely birthday. We agree Rachael (who helped you when it was raining) is lovely and an asset to the hotel. We hope to welcome you... More 

Northampton, England, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for one night on the 15th May 2015, we booked the hotel on their website and got a great deal, the lady who did the booking was very helpful, we travelled with my wife and two daughters and our grandson, we were given very nice rooms, the reception staff were very helpful and friendly even giving us directions... More 

Was this review helpful? Yes
The Malhotra G, Assistant Manager at The New Northumbria Hotel, responded to this review

Good Morning, Thank you so much for taking the time to write us a review following your stay with us at The New Northumbria Hotel. I'm thrilled to hear that you enjoyed your time with us. We especially enjoyed meeting Zachary - he is gorgeous! We hope to welcome you back again soon. Kind Regards, Stephanie More 

Billingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed in the hotel last sept for my birthday. Had booked online and when me and my friend arrived we were upgraded to a superior room which was lovely! The staff were friendly and the room was spotless. Perfect location for food and drink. - We went to Scalinis (food) and then down Osborne Road for drinks. Would definitely recommend... More 

Was this review helpful? Yes 1
The Malhotra G, Assistant Manager at The New Northumbria Hotel, responded to this review

Good Afternoon, Thanks so much for taking the time to post such a lovely review following your stay with us. I'm so glad to hear you enjoyed your time with us. We hope to welcome you back again soon. Kind Regards, Stephanie More 

Harrogate, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A friend and I were visiting Newcastle and stayed in Jesmond for the weekend. From the moment we walked in the staff could not have been friendlier.We booked a superior twin room and could not have been happier with our stay. Room was bright, airy, clean and spacious with a huge bathroom. We walked into Newcastle and down to the... More 

Was this review helpful? Yes 1
The Malhotra G, Assistant Manager at The New Northumbria Hotel, responded to this review

Good Afternoon, Thank you so much for providing such a glowing review following your stay. I'm thrilled to hear that you enjoyed your time with us. We hope to welcome you back again soon. Kind Regards, Stephanie More 

Middlesbrough, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My partner and I were looking forwards to a short stay at the New Northumbria Hotel after admiring the modern, smart looking rooms online. We booked through Booking.com, which showed many pictures of the hotel looking stylish. However, when we were shown our room we were in shock. It was like a cheap Blackpool B&B. Extremely out dated decor, very... More 

Was this review helpful? Yes 5
The Malhotra G, Assistant Manager at The New Northumbria Hotel, responded to this review

Good Afternoon, Thank you for taking the time to write a review following your stay with us at The New Northumbria. I am so sorry to hear of your disappointment, a small number of our rooms are currently awaiting a refurbishment which will begin this year. I'm glad to hear that the member of staff on duty, Ellen managed to... More 

Northumberland, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

On arrival we were greeted by a friendly helpful receptionist, The hotel was immaculately presented, and had a lovely feel. we were asked if we wanted to upgrade for an extra £15 we didnt, and Im pleased we didnt upgrade as the room was airy, and large. The decor was a little dated but I have to say the bed... More 

Was this review helpful? Yes
The Malhotra G, Assistant Manager at The New Northumbria Hotel, responded to this review

Good Afternoon, Thank you for taking the time to post such a lovely review following your stay with us recently. I'm thrilled to hear you enjoyed your time with us. We hope to welcome you back again soon. Kind Regards, Stephanie More 

North West England, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Stayed recently working away, generally ok, nice area with bars, eateries etc, sorry I was working early the next day so bit noisy for me but wasn't too late as residential area, hotel itself looks nice from outside, limited parking at the rear, reception etc staff nice, room was the dissapointment, bit grubby, pieced carpet I tripped over? Bathroom sink... More 

Was this review helpful? Yes
The Malhotra G, Assistant Manager at The New Northumbria Hotel, responded to this review

Good Afternoon, Thank you for taking the time to provide us with some feedback following your stay with us at The New Northumbria Hotel. I am sorry for your disappointment throughout your stay, if you get a moment would you mind sending me the details of your stay (name & date) so i can investigate this further.Stephanie@thenewnorthumbriahotel.co.uk. Kind Regards, Stephanie More 

Ketton, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 20, 2015

I thought this hotel was excellent value. I booked a single room but was upgraded to a double for free. The room was big and very comfortable. The bathroom was pretty big and the shower was lovely and hot. The staff were helpful and accommodating. I changed my dinner booking at the restaurant within the hotel with no drama. It's... More 

Was this review helpful? Yes
The Malhotra G, Assistant Manager at The New Northumbria Hotel, responded to this review

Good Afternoon, Thank you so much for your positive feedback following your time with us at The New Northumbria Hotel. I am pleased to hear you enjoyed your stay here. We hope to welcome you back again soon. Kind Regards, Stephanie More 

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