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All 79 Newcastle upon Tyne hotels

Kenilworth Hotel

4.0 of 5 Hotel   |   44 Osborne Road | Jesmond, Newcastle upon Tyne NE2 2AL, England
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Kenilworth Hotel
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A recent review
5 of 5 stars Reviewed September 14, 2014
Weeloguie
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116 reviews from our community

Traveler rating
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    34
    12
    15
    34
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13
28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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manchester
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I phoned before I booked to see if they could get soya milk and they said no problem. I checked again when I arrived. No one knew anything about it at breakfast, and was the only one there! Also, just generally grubby. Very out of date and in need of repair. Saggy bed, windows don't stay open. Dirty glasses in... More

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sfh66, Owner at Kenilworth Hotel, responded to this review

We apologise for the soya milk, an oversight that shouldn't have occurred and was our mistake for which we apologised to the guest.. That said, we do not accept the other comments made by this guest, although we understand his annoyance over the milk. The hotel is cleaned daily to our high standards by our chambermaids; all radiators can be... More

2 reviews
5 of 5 stars Reviewed September 14, 2014 via mobile

Stayed here 12th till 14th September for my hen doo along with 11 other girls rooms 8,9 and 10 clean tidy excellent breakfast pleasant staff there was other stag parties staying when we were and couldn't here any other noise would def stay there again bernie and staff well done

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wales
Contributor
17 reviews 17 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 27, 2014

After reading the many bad reviews of this hotel I am pleased to see I had a great time last weekend and the hotel is far better than the reviews give it credit for. It is essentially a low cost budget hotel catering to groups and parties however for this type of group booking I am more than happy to... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 23, 2014

my husband ,13 year old son and myself stayed here for 2 nights. The room was clean and comfortable and staff were very friendly. We travelled from Hull to visit Beamish open air museum . We had an enjoyable stay with no complaints . If I was being picky would say they need to get some de-cafe tea and coffee... More

Was this review helpful? Yes 2
Torquay, United Kingdom
Contributor
20 reviews 20 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed August 17, 2014

Stayed here December 2013. Hotel was booked for me by the company that I work for. To check in, you walk up to the bar, wait half an hour and then get shown to your room. There was a lot of confusion regarding how the room was paid for. Once this was sorted, I asked for the Wifi code -... More

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sfh66, Owner at Kenilworth Hotel, responded to this review

Thank you for your review. To clarify, a section of the bar doubles up as a check in but not sure how that is a problem as the bar is closed all day. There is a bell to ring to summon staff and an intercom on the rear hotel entrance so I imagine that waiting half an hour is an... More

Manchester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 2, 2014

We stayed in a twin room for 1 night and couldn't wait to get out! There were some safety issues- electrical sockets hanging off, corridors with no lighting, no fire evacuation information, no door security in room, light switches broken. In addition, we couldn't access the wifi as no code, couldn't turn on the taps to the sink and awful... More

Was this review helpful? Yes 1
Nottingham
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 19, 2014

First off, I must say that the staff were generally friendly and helpful. The room was a good size, clean and the shower was plenty hot enough. On the down side, bearing in mind that this is a 4* hotel .... Our initial thought was that they had piled some old furniture at the front of the hotel. Actually it... More

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sfh66, Owner at Kenilworth Hotel, responded to this review

Thank you for your review and we are pleased that you found the hotel to be good value and our staff friendly. However, we feel that your comments are unjustified in relation to 4 star hotel standards as we are not, and do not advertise as a 4 star hotel but AA assessed 4 star guest accommodation. As such, our... More

Wirral, UK
Contributor
18 reviews 18 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed July 11, 2014

During the three years my Son was at Newcastle University, my family have stayed at a number of hotels in Osbourne Road. Mostly these have been reasonable value for money; none so fabulous to make me want to write a glowing review on TripAdvisor, nor bad enough to prompt a review either . . . Until now. Seven of us... More

Was this review helpful? Yes
Top Contributor
84 reviews 84 reviews
66 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed July 11, 2014

A small carpark around the back, a tight squeeze with my van it's on a first come, first parked. The reception is the bar asked for most of details eg, restaurant times, wifi code and asked for the room key! Room 1 was okay spacious with dated furniture the bed was okay as was the shower. Evening food was okay... More

Was this review helpful? Yes 1
sfh66, Owner at Kenilworth Hotel, responded to this review

Thank you for your review and we note your comments. However, some points need clarification ; Our car park is has 1 car park space per bedroom and pro rata is the largest on Osborne Road. Most hotels have at least 3 times as many bedrooms as us and smaller car parks. The room referred to by this guest has... More

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 8, 2014

After we had filled in registration form the manager came and studied hotel register and told us another couple of same name had checked in. I said was he saying we didn't have a room- yes he said- they were full!! He claimed never to have heard of Hotels.com whom we'd booked with, we booked through them and stayed at... More

Was this review helpful? Yes
sfh66, Owner at Kenilworth Hotel, responded to this review

We understand that there was indeed a problem with this booking and apologised profusely to the guests as we found them alternative accommodation. However, we did not refuse to pay the bill: the customer understandably cancelled the online booking and then insisted that we pay for the hotel next door, in effect paying nothing themselves! As for the alternative hotel... More

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Additional Information about Kenilworth Hotel

Address: 44 Osborne Road | Jesmond, Newcastle upon Tyne NE2 2AL, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kenilworth Hotel 4*
Number of rooms: 12
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Also Known As:
Kenilworth Hotel Newcastle Upon Tyne

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