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All 77 Newcastle upon Tyne hotels

Kenilworth Hotel

4.0 of 5 Hotel   |   44 Osborne Road | Jesmond, Newcastle upon Tyne NE2 2AL, England
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A recent review
3 of 5 stars reviewed 4 weeks ago
JenOT Nottingham
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112 people have reviewed this hotel

Traveler rating
    20
    33
    11
    14
    34
See reviews for
12
28
10
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Torquay, United Kingdom
Contributor
20 reviews 20 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed here December 2013. Hotel was booked for me by the company that I work for. To check in, you walk up to the bar, wait half an hour and then get shown to your room. There was a lot of confusion regarding how the room was paid for. Once this was sorted, I asked for the Wifi code -... More

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Manchester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We stayed in a twin room for 1 night and couldn't wait to get out! There were some safety issues- electrical sockets hanging off, corridors with no lighting, no fire evacuation information, no door security in room, light switches broken. In addition, we couldn't access the wifi as no code, couldn't turn on the taps to the sink and awful... More

Was this review helpful? Yes 1
Nottingham
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First off, I must say that the staff were generally friendly and helpful. The room was a good size, clean and the shower was plenty hot enough. On the down side, bearing in mind that this is a 4* hotel .... Our initial thought was that they had piled some old furniture at the front of the hotel. Actually it... More

Was this review helpful? Yes
sfh66, Owner at Kenilworth Hotel, responded to this review

Thank you for your review and we are pleased that you found the hotel to be good value and our staff friendly. However, we feel that your comments are unjustified in relation to 4 star hotel standards as we are not, and do not advertise as a 4 star hotel but AA assessed 4 star guest accommodation. As such, our... More

Wirral, UK
Contributor
18 reviews 18 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed July 11, 2014

During the three years my Son was at Newcastle University, my family have stayed at a number of hotels in Osbourne Road. Mostly these have been reasonable value for money; none so fabulous to make me want to write a glowing review on TripAdvisor, nor bad enough to prompt a review either . . . Until now. Seven of us... More

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Top Contributor
53 reviews 53 reviews
44 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 11, 2014

A small carpark around the back, a tight squeeze with my van it's on a first come, first parked. The reception is the bar asked for most of details eg, restaurant times, wifi code and asked for the room key! Room 1 was okay spacious with dated furniture the bed was okay as was the shower. Evening food was okay... More

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sfh66, Owner at Kenilworth Hotel, responded to this review

Thank you for your review and we note your comments. However, some points need clarification ; Our car park is has 1 car park space per bedroom and pro rata is the largest on Osborne Road. Most hotels have at least 3 times as many bedrooms as us and smaller car parks. The room referred to by this guest has... More

Contributor
20 reviews 20 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 8, 2014

After we had filled in registration form the manager came and studied hotel register and told us another couple of same name had checked in. I said was he saying we didn't have a room- yes he said- they were full!! He claimed never to have heard of Hotels.com whom we'd booked with, we booked through them and stayed at... More

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sfh66, Owner at Kenilworth Hotel, responded to this review

We understand that there was indeed a problem with this booking and apologised profusely to the guests as we found them alternative accommodation. However, we did not refuse to pay the bill: the customer understandably cancelled the online booking and then insisted that we pay for the hotel next door, in effect paying nothing themselves! As for the alternative hotel... More

Congleton, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 29, 2014 via mobile

I recently stayed in a family room in this hotel (Monday - Wednesday) and have some issues regarding the accommodation. On arriving I made my way with my family - wife and two children (6 and 1 yrs old). There was no travel cot in the room so I asked for one to be brought up. After checking in and... More

Was this review helpful? Yes 2
sfh66, Owner at Kenilworth Hotel, responded to this review

Thank you for your review and we regret that you did not enjoy your stay with us. We have replaced the travel cot which hadn't been used for quite some time an apologise if it wasn't as clean as it should have been. We don't however, accept many of the other criticisms. The room in question has recently been redecorated... More

DARLINGTON
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 28, 2014

Stayed at The Kenilworth for one night and found it to be very good value for the money. We arrived one hour before the time we had advised the hotel, so staff were a bit short on the ground as you would expect ( room changeover ). Agree with previous guest on the hot water but the cold shower certainly... More

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Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed April 29, 2014 via mobile

Just back from a weekend with a group of friends and was very pleased with our stay, happy with our rooms, breakfast was great with a selection for everyone. Staff at kenilworth were very friendly and done everything to accommodate us, would stay here again :-)

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Aylesbury, United Kingdom
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 16, 2014

I agree with another guest's review. A hotel should provide hot water at all times of the day. The proprietor is well aware of this and admits the water is on a timer and cannot cope if other guests use the water before you do. Sorry, but two cold showers in one day just isn't good enough. The room was... More

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Additional Information about Kenilworth Hotel

Address: 44 Osborne Road | Jesmond, Newcastle upon Tyne NE2 2AL, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kenilworth Hotel 4*
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Also Known As:
Kenilworth Hotel Newcastle Upon Tyne

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style
#16 Luxury Hotel in Newcastle upon Tyne
Hotel Class
Number of rooms
14

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