Myself and a friend have just been for a spa day at beauty with inn in the quality inn. Firstly... Pool area shabby and changing rooms stank of bleach to the point it was overpowering. Pool ok but needs a face lift. Very disappointed to realise the sauna was out of use. Steam room however was lovely. Food is an... More

Arrived at the hotel travelling as a party of one adult and two children. Got to room and found only one bed made up. Spoke to reception who promptly had the other bed made up and gave us a key for the pool. The key didn't work. Went back up to room to get towels and found not enough towels.... More

Had a lovely stay here over the bank holiday. The restaurant staff were very helpful even when we arrived late in the evening and needed feeding. The breakfast was very impressive and always hot with plenty of choice. Ok the room deco could be updated but not a problem it was very clean and comfortable. Would I stay here again?... More

I was on a trip to newcastle for a few days relaxing break and I booked what i thought was a hotel in newcastle. Not only is this hotel 12 miles north of newcastle town but as i approached the hotel, theres a big sign on the A1 welcoming me to Northumberland. Good news is there is a bus stop... More

We had a three day stay and were looked after very well. The food at breakfast and dinner was excellent as was the service. The setting is ideal being close to the A1 and A19 yet is vey peaceful and and has ample parking. We had a room one grade up from the basic and I think this made a... More

I arrived and checked in, which was uneventful and the receptionist was obviously well experienced. I got into my room, and the temperature continued to rise over two hours to boiling, and the air con started blowing out hot air instead of cold. The Duty Manager kindly rearranged to move me, however, offered no means of compensation for the great... More

Stayed here for 2 nights late april, rooms very nice and the security staff are very welcoming. The hotel is far away from the town centre and can be expensive in taxis. Also the bar in the hotel is very expensive with 2 bottles of water and a small orange juice costing a 5er. Breakfast is really good and ia... More

I stayed at the holiday inn for 2 nights as part of my sisters wedding. Our family room had 2 double beds and a separate bathroom. There were tea and coffee making facilities as well as a flat screen T.V The room was lovely and comfortable. The staff that I had any dealings with with very nice and nothing was... More

I recently visited the hotel for a 4 day leisure trip. Prior to arrival I emailed with a query which was answered promptly, informatively and courteously. At check-in we were greeted by a friendly and welcoming receptionist and were offered a choice of ground floor or first floor room. The room was clean and in relatively good condition, and well-cleaned... More