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All 79 Newcastle upon Tyne hotels

Holiday Inn Newcastle - Jesmond

4.0 of 5 Hotel   |   Jesmond Road, Newcastle upon Tyne NE2 1PR, England
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Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed February 6, 2013
ProfessorPeter
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441 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Newcastle - Jesmond
See the most recent reviews
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 6, 2013

I have stayed here a few times now when down in Newcastle on business and I have to say each experience has been excellent. The rooms have been comfortable, clean; the breakfasts have been good (except marmalade seems to be in short supply in th is part of Newcastle) and the staff have been consistently excellent. The hotel is a... More

Was this review helpful? Yes
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review

Thank you so much for a fantastic review. I am delighted that you feel that the hotel is 'pretty damned good!' I will be sharing all your comments with the team. Please email me direct on foh@hinewcastle.co.uk when your on your next visit and I will make sure we have some marmalade waiting for you at breakfast. Thank you again... More

Kilmarnock, Scotland, United Kingdom
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 1, 2013

Staff were welcoming and friendly, service very good, rooms clean and comfortable with good heating adjustable system, a great shower. Only problem was the mirror - A narrow horizontal job that I could only see my head in if I rested it on the dressing table top. Bizarre. My photo illustrates...I hate drying my hair without a mirror and can't... More

Was this review helpful? Yes 1
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review

Thank you for your recent review on the Holiday Inn - Newcastle Jesmond. Firstly I would like to apologise for the mirror in the bedroom, we are in the process of investigating this further. Secondly I have passed your comments made to the chef regarding your experience in the restaurant, we hope this hasn't deterred you from trying out the... More

Wolverhampton
Top Contributor
78 reviews 78 reviews
44 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed January 17, 2013

Ideally situated for visiting Longbenton, as the Metro stops just round the corner. A modern hotel, with an excellent Italian restaurant, small gym, friendly staff and good breakfast. My room was a good size, had everything needed including complimentary wifi (up to 500mb in 24 hours). Quite a limited choice of free TV channels, but otherwise couldn't fault the room.... More

Was this review helpful? Yes
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review

Many many thanks for such an amazing review! I am thrilled that you enjoyed your stay would recommend us! I have passed on all your great comments to the team. Many thanks again Amy Callanan Front of House Manager More

Durham, United Kingdom
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 15, 2013 via mobile

The staff are very smartly presented and Proffesional. Bar and waiting staff seem to be pros not earning min wage in their spare time... Room is spacious and modern. No much of a view but never came to a city centre for that. Complimentey mini bar... Great hotel!

Was this review helpful? Yes
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review

What a fantastic review!! Thank you so much for your kind comments especially regarding our team. I am pleased that you enjoyed your stay with us and hope to see you again in the future! Regards Amy Callanan Front of House Manager More

Dublin, Ireland
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 12, 2013

I stayed here for a week before Christmas. My room was small, freezing and musty. The first morning there was no water - there was a burst pipe. These things happen I guess so I was given another room on the other side of the hotel - it was nice and spacious, bright and the shower was really good. I... More

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IHGCare, Guest Relations Manager at Holiday Inn Newcastle - Jesmond, responded to this review

Dear Peter B, We certainly appreciate you taking the time to convey your thoughts regarding your stay with us. I am glad our location suited your needs. Please accept our sincerest apologies for the shower issues. I will make sure that your comments will be forwarded to the appropriate departments and be reviewed. Your comments are truly valuable, as this... More

Leeds, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 12, 2013

This hotel is great for a visit to Newcastle. Located in a quiet area outside the city centre but still very handy as it is very near an underground station or approx. 20 min walk into the centre. Taxi back at night only cost £4.OO. Lovely comfortable, clean hotel and helpful staff. Hadn't stayed in a Holiday Inn before but... More

Was this review helpful? Yes
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review

Many many thanks for such an amazing review! I am thrilled you would stay with our brand again in the future! We are very proud of the team who always work so hard to ensure our guests have a great stay. Many thanks again Amy Callanan Front of House Manager More

Derby, United Kingdom
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 6, 2013

Arrived for weekend break last Friday, friendly reception although the receptionist did not seem to know the procedure. I'm a platinum member was asked to authorise card for £30 even though have my card on file never asked for it before, was not upgraded even though hotel was nearly empty. arrived at the room 230 kingsize std room. It was... More

Was this review helpful? Yes
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review

I would like to thank you for taking the time to post a review on your recent stay we us. I am sorry to read that your stay wasnt not to the standard expected, I have taken on board the comments made and we will investigate them further. With regards to the £30.00 which was taken upon check in, this... More

London England
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 5, 2013

I was surprised when the charge for this stay showed up on my credit card statement as the Imperial Hotel. Apparently that’s what it was before it became a Holiday Inn. And the hotel had three features I have not come across before in Holiday Inns, a heated towel rail, a glass-fronted fridge and an electronic “Do not disturb” sign.... More

Was this review helpful? Yes 1
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review

Thank you for taking the time to post feedback regarding your stay, we are delighted to read positive comments on the Holiday Inn - Newcastle Jesmond. All of our bedrooms do have hairdryers, although they can be hidden sometimes! They can be found either in the draw, in the wardrobe or underneath the desk. We hope you will return to... More

England
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 31, 2012

I stayed here for two nights on a business trip and was really pleased that I'd booked this hotel. The rooms were spacious and clean, with plenty of room for working. The staff were really helpful and pleasant and ordered taxis for me which was an absolute lifesaver! I ordered room service on one of the nights - the selection... More

Was this review helpful? Yes
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review

Thank you for your excellent comments regarding your recent stay with us. We look forward to serving you again in the near future. Kind Regards Amy Callanan Front of House Manager More

Ciudad del Carmen, Mexico
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 28, 2012

Excellent attention, rooms are very clean, restaurant and bar have a really good personal. rooms are quite noisy but with the jetlag you can deal with it. This one have a free internet which is good when you are in a business trip.

Was this review helpful? Yes
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review

Thank you for sharing your feedback, we appreciate you taking the time to do so. We look forward to welcoming you back to our hotel very soon. Best Wishes, Amy Callanan Front of House Manager More

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Additional Information about Holiday Inn Newcastle - Jesmond

Address: Jesmond Road, Newcastle upon Tyne NE2 1PR, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Newcastle - Jesmond 4*
Number of rooms: 116
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Also Known As:
Holiday Inn Newcastle - Jesmond Hotel Newcastle Upon Tyne

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