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All 79 Newcastle upon Tyne hotels

Holiday Inn Newcastle - Jesmond

4.0 of 5 Hotel   |   Jesmond Road, Newcastle upon Tyne NE2 1PR, England
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Holiday Inn Newcastle - Jesmond
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82%
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
ted24notts notts
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365 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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notts
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

nice warm welcome, fine breakfast, newly refitted rooms excellent tv with hdmi and scart input jacks on the wall. nice location 10 min walk to the city center. the air conditioning was a little noisy that would be my only niggle about the hotel.

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Newent, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 4 days ago NEW

The hotel is modern, the rooms nicely decorated and there is a nice bar area. The staff were efficient and the service and bar food ok. When you check in though I would recommend requesting a map to your room or, a ball of wool to leave a trail, so that you can find your way back to civilisation. During... More

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Sachin S, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review

Thank you for posting a review on your recent stay with us, I am sorry that you encountered problems. In regards to your concern for signage in the hotel I would like to bring to your kind attention that as we are listed building there is limited alterations and signs we can put in the building also we do have... More

Dundee
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a nice property, the rooms are nice, the bar and public areas are nice and generally a good location. however If you stay at the weekend be prepared to be treated like a 2nd class citizen. You will be asked to sign disclaimers saying you wont trash the rooms, burly security guards will try to bully your room... More

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Sachin S, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review

Good Evening Mr Grieve, Thank you for your comment on Trip Advisor- we appreciate your comment and time you took to post your comment on your recent stay at Holiday Inn Jesmond. Please allow me to apologize with utmost sincerity for the mixed feeling you encountered during your stay at our Hotel. However, in addition to conversation you had with... More

Belfast
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a lovely hotel with courteous, friendly, helpful staff. The room layout was completely bewildering. It took my colleagues and me quite some time to find our rooms because we took the stairs rather than the lift. My room number disappeared from the signs and I walked up and down several corridors before finding it! However, when I finally... More

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Sachin S, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review

Thank you for posting a review on your recent stay with us, and I pleased to know that you found the hotel amenities and room neat and clean and enjoyed your dinning experience in our Fratello's restaurant, also I will pass your lovely comments to our staff members. I would however like to apologize for the inconvenience you had finding... More

Newcastle upon Tyne
Top Contributor
53 reviews 53 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

200 words are not needed as a few words say it all. Fantastic service, our dream day was AMAZING ! Rooms were fab, several of our guests stayed over and nothing was a problem for the staff. Can't recommend enough !

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Sachin S, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review

What a fantastic review! Thank you! I am so pleased that you had a wonderful wedding at our hotel and all the staff were helpful in making your wedding a magical experience. I am delighted you enjoyed your stay and will pass your lovely comments to all my staff. We wish you all the best for the wonderful years ahead... More

Warwickshire
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for a couple of nights on business so hotel was pretty quiet at night being midweek.I was very happy with the hotel itself and staff. Room was spotless and well decorated with comfortable bed. Staff were helpful, with good service at breakfast which was a good selection. Easy 15 minute walk to the city centre but hotel has a... More

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Sachin S, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review

Many thanks for such a positive review, we are delighted that you enjoyed your stay with us and hope to see you again in the near future. Kind Regards Sachin Shingal Front of House Manager More

west yorkshire
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for one night. It was a mission to try to find my room and stupifidly signposted room numbers. The room itself was average size with a great bathroom. I was at the back of the hotel so had no view apart from a long corridor. The downfall for me had to be the breakfast. For holiday inn... More

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Sachin S, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review

Thank you for posting a review on your recent stay with us, I am sorry that you encountered problems. The hotel is made up of three listed buildings making it difficult to alter/change the layout of the bedrooms from when it used to be the Imperial hotel. Each bedroom does differ in size and layout in which cannot be amended... More

England
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 1 night (Saturday) it's a busy hotel but all the same standards are good , staff very friendly and helpful We had an exec room large and spacious with a large shower , very clean it was on the main road but very quiet . A lot mentioned the place to be noisy at night widen people... More

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Sachin S, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review

Thank you for the lovely review. I am glad you enjoyed your stay and found the hotel suitable your needs. I will pass your lovely comments to our team. We look forward to welcome you in near future. Sachin Shingal Front of House Manager More

Glasgow, United Kingdom
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My sister and I stayed 3 nights at this hotel over a weekend. It was supposed to be a special treat and an upgrade on our usual choice. We have very mixed feelings about the hotel. To summarise: We were given a double room, I’d asked for a twin – this may not have been their fault as I booked... More

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Sachin S, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review

Thank you for your comment. In response to your concern the duty manager and I compensated and tried his best to resolve the issue during your stay and you were satisfied when leaving the hotel. Unfortunately as per our conversation over phone, and via email I explained that we cannot refund third party booking. I would once again like to... More

Lancashire
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

I’ve waited a couple of days for the response to my complaint that I left with the receptionist as I checked out – she said the manager would get back to me the next day. It didn’t happen so I’ll make my comments here instead. We asked for a quiet room, away from the function rooms and possible wedding guests,... More

Was this review helpful? Yes
Sachin S, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review

Thank you for your feedback regarding your recent stay with us. Unfortunately we do from time to time get some inconsiderate guests, we do our very best to control the situation and we are sorry you felt we failed you on this occasion. I would like bring to your kind attention that the receptionist did pass me your email and... More

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Additional Information about Holiday Inn Newcastle - Jesmond

Also Known As:
Holiday Inn Newcastle - Jesmond Hotel Newcastle Upon Tyne
Holiday Inn Newcastle - Jesmond Hotel
Address: Jesmond Road, Newcastle upon Tyne NE2 1PR, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Business Hotel in Newcastle upon Tyne
#8 Luxury Hotel in Newcastle upon Tyne
#11 Family Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Newcastle - Jesmond 4*
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