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Copthorne Hotel Newcastle

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The Close | Quayside, Newcastle upon Tyne NE1 3RT, England
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Copthorne Hotel Newcastle
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1,205 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (306)
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There are newer reviews for Copthorne Hotel Newcastle
See the most recent reviews
Horsham, United Kingdom
Top Contributor
51 reviews 51 reviews
14 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed September 12, 2012 via mobile

I stayed here on 10th September for business. Arriving by taxi the front of the hotel is actually quite impressive and the reception area was clean and tidy. There were 5 waiting to be checked in and two receptionists. The process was quick and painless and i was given room 426. The room itself was a little bit away from... More 

Was this review helpful? Yes 2
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Thank you for your comments. Your recent stay with us has clearly been a mixed one, with your constructive points noted and reviewed. We commence an extensive refurbishment programme on 17 September, which will make a significant difference throughout the building. I do hope you will consider staying here again in the future. Best regards, Ken Ellington, General Manager More 

Manchester, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed September 9, 2012

Stayed here with work along with two colleagues and we all seemed to have the same view. Location is excellent with good restaurants and bars close by. Check in was fine and the staff were friendly and the bed was very comfortable. Major disappointment with the room. Large and overlooking the river which was nice, however, so tired and in... More 

Was this review helpful? Yes 2
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Thank you for your review. Sorry to read of your disappointment with certain elements of your stay. We commence an extensive refurbishment programme within the hotel this month, which will make a significant impact on the physical property itself. Cleanliness issues within the bedrooms and service efficiency issues are very rare here, with your points duly noted. I can assure... More 

Travelers are raving about these Newcastle upon Tyne hotels

Sunderland, England, United Kingdom
1 review
4 of 5 stars Reviewed September 9, 2012

We had an amazing time, the staff were totally focussed on making everything stress free and perfect. decor is ready for refit. food was excellent quality and service was great, The wedding planner Keenan, made the day run seemlessly and was 100% attentive the whole 3 day stay. Very happy couple and guests,

Was this review helpful? Yes
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your positive review. I'm delighted that you enjoyed your recent wedding reception held here at the Copthorne Hotel Newcastle, with particular regard to the standard of guest service (you have made Keenan's day!) and the quality of food served. I hope we will have the pleasure of welcoming you back to the hotel again soon, and wish... More 

Workington, United Kingdom
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 6, 2012 via mobile

We were originally booked to stay at the Marriot but found out on way that a computer problem meant they were over booked, so they booked us into the copthorne, Easy to find with car parking attached to hotel, spacious reception area friendly staff, quick check in. Bedroom very good size especially for travel cot, view over looking the river,... More 

Was this review helpful? Yes
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your positive review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the standard of guest service, bedroom size, quality of breakfast and hotel location. Our refurbishment programme commences in September, and will have a big impact across the hotel. I hope we will have the pleasure of welcoming you back again... More 

London, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 3, 2012

I have worked regularly with a client in Newcastle and this has been the hotel I have stayed in most often. The hotel bar and food options here are pretty good and I would be happy to eat in for a few nights during the week - though we often take trips out to local restaurants. Staff in reception, the... More 

Was this review helpful? Yes
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your positive review. I am delighted that you have enjoyed your repeated stays with us, with particular regard to the standard of guest service and the quality of food. We commence a refurbishment programme this month which will include an upgrade to the bedroom comfort system. Your continued custom of the hotel and brand loyalty is greatly... More 

Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 1, 2012

stayed here for 1 night got a good deal with reservations team. lovely room and views over the river Great powerful shower which is a rarity these days in hotels.Nice comfy bed and a lovely fresh buffett breakfast. Served on by two lovely girls. will be back.

Was this review helpful? Yes
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your positive review. I'm delighted that you enjoyed your recent stay with us, in particular the quality of bedroom, hotel location, breakfast and the standard of guest service. I hope we will have the pleasure of welcoming you back again soon, Best regards, Ken Ellington, General Manager More 

London, United Kingdom
2 reviews
4 of 5 stars Reviewed August 31, 2012

I recently stayed at the hotel for a weekend with my partner and our two children and first impressions were great the hotels reception area is great and light the reception staff were helpful especially Polly who went out of her way to help us and made us feel right at ease which can be difficult when trying to check... More 

Was this review helpful? Yes
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your positive review. I'm delighted that you enjoyed your recent stay with us, in particular the standard of guest service and hotel location. We commence an extensive refurbishment project in September, which will make a positive impact on the hotel facilities. Your constructive comments have also been fully noted for further review with my team. I hope... More 

nagpur
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 30, 2012

A great reception by the staff, and fantastic location of the hotel, but that is all. The rooms are very tired and very dated. The kettle lid was broken and the fridge was totally empty even of shelves, and not working. In all hotel needs refurbishing.

Was this review helpful? Yes
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Thank you for your review. Your stay has clearly been a mixed one. On the one hand, I am glad that you enjoyed the standard of guest service and the hotel location. With regard to the hotel facilities and your constructive comments in this area, we commence an extensive refurbishment programme in September, which will make a positive impact on... More 

Seven Hills, New South Wales, Australia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 29, 2012

We have been traveling for the past 41 days throughout the United Kingdom and Ireland and have stayed in all sorts of hotels and guesthouses. We found the staff very welcoming and helpful and all other services offered were poor.. The view from our room was stunning but we did find it difficult to sleep due to the noise of... More 

Was this review helpful? Yes 2
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Thank you for your review. Your stay with us has clearly been a mixed one. On the one side, I am glad that you found the hotel staff to be welcoming and helpful, but was sorry to learn that some of the facilities had not met your expectations. Residual noise from the trains which pass over the rail bridge at... More 

Edinburgh, United Kingdom
Top Contributor
72 reviews 72 reviews
41 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 26, 2012

as a coach driver and event organiser i stayed here last night whilst driving for a hen party from scotland....the receaption and staff were excellent and very efficent...the spa and swimming area was fantastic considering the hen party all went for a chilled afternoon..mmm...onlt 2 men there on ewas me....the rooms are outdated but beds are comfy,shower clean and firdge... More 

Was this review helpful? Yes 1
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your positive review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the standard of guest service, leisure facilities, quality of food and the hotel location. We are commencing an extensive refurbishment programme within the hotel in September. I hope we will have the pleasure of welcoming you back again soon. Best... More 

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