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All 82 Newcastle upon Tyne hotels »

Copthorne Hotel Newcastle

4.0 of 5
The Close | Quayside, NE1 3RT, England
Hotel amenities
Copthorne Hotel Newcastle
3.0 of 5 stars 346 Reviews
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346 reviews from our community

What travelers say about this hotel
  • Great location(9)
  • Room service(8)
  • Very good(7)
  • Air Con(7)
  • Swimming pool(5)
  • Public area(4)
  • First nights(4)
  • Full length(4)
  • Leisure facilities(4)
  • Train station(3)
Traveler rating
    36
    95
    97
    82
    36
Only show reviews for Family (23) | Couples (112) | Business (103)
Date Rating
Kingston-upon-Hull, United Kingdom
Top Contributor
64 reviews 64 reviews
Reviews in 44 cities Reviews in 44 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed June 1, 2012 NEW

I stayed for one might, my room had stunning views was large and spacious, but very much in need of a refurb. It was clean and the staff were very good, always friendly and smiling. 5 mins from the Train station.

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Glasgow, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 30, 2012 NEW

We stayed in this hotel for a hen party in Newcastle in April, when we arrived we were pleasantly surprised. The reception area is lovely, the reception staff were very helpful and the rooms were clean, spacious, well decorated and had lovely views over the river. The breakfast the next day was excellent, the buffet style ment you could have... More

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Belfast, United Kingdom
1 review
2 of 5 stars Reviewed May 30, 2012 NEW

I have traveled to Newcastle every 12 weeks for the past 13 years & this is the worst hotel I have stayed in, £67:50 room only. On opening the room door I was hit by the fusty, damp smell. The room looked shabby & tired. The architrave was not just dirty but falling off in places. We attempted to open... More

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Oakville, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed May 18, 2012

Beautiful views of the river from every room and a top notch check in and check out experience. The furniture in the rooms is very dated and worn, so was the carpet; the TV was a smallish tube TV. The bathtub tiles had mildew / mold on them along with the ceiling. The towel rack had some rust on it... More

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Ken Ellington, General Manager at Copthorne Hotel Newcastle, responded to this review
May 21, 2012

Thank you for your review following your recent stay at the Copthorne Hotel Newcastle. Your stay with us has clearly been a mixed one, with your constructive feedback fully reviewed. The hotel is being organised at present for a extensive refurbishment. There is also a programme well underway covering re-grouting and re-sealant where required within the hotel bedrooms. Please accept... More

northumbria
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 18, 2012
3
people found this review helpful

We booked a double room via late rooms, ? 57 quid, as we were going to a concert at the Sage and didn't fancy driving 30 miles home!!!! Anyhow, we got there early, check in was supposed to be 2pm onwards. Not a problem, straight up to our room 121. New carpets, lovely king sized bed, powerful hot shower, large... More

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Ken Ellington, General Manager at Copthorne Hotel Newcastle, responded to this review
May 21, 2012

Many thanks for your positive review. I am delighted that you enjoyed your recent stay with us, in particular the quality of the hotel and the standard of guest service. Your kind feedback is greatly appreciated by myself and the team. I hope we will have the pleasure of welcoming you back again soon. Hope you enjoyed your concert too!... More

Nottingham, England
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed May 16, 2012

I have complaints about this hotel. Normally, I would try to talk to management first before airing it on TripAdvisor, but not a single phone was answered during my stay. I tried Reception, Housekeeping, Switchboard. Not a single call was answered. What did I experience? 1. No television reception. All channels were unavailable according to the message on the TV... More

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Ken Ellington, General Manager at Copthorne Hotel Newcastle, responded to this review
May 17, 2012

Thank you for your review. Sorry to learn of your disappointment with elements of your stay, which have been duly assessed. It's disappointing for us that we did not have the opportunity to resolve the issues experienced by you prior to your departure. There is no record of any comments made to the team at any point, and there is... More

Hartlepool, UK
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 16, 2012
1
person found this review helpful

Ideal location for the Metro Radio Arena, the city centre and railway station. Good view of the Tyne and it's bridges. We stayed on a B & B basis, with a full english and continental available. Staff were pleasant. The room was well presented and comfortable. Gives the impression of being a buisiness hotel although private guests are just as... More

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See 2 more reviews by ripto for Newcastle upon Tyne
Ken Ellington, General Manager at Copthorne Hotel Newcastle, responded to this review
May 17, 2012

Many thanks for your positive review following your recent stay at the Copthorne Hotel Newcastle. I am delighted that you enjoyed your stay with us, and appreciated your kind comments with regard to the quality of guest service and the standards in place here at the hotel. I hope we will have the pleasure of welcoming you back again soon.... More

Gateshead, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 11, 2012
2
people found this review helpful

We used The Copthorne for our Daughter and Son in Law's wedding reception on 5th May 2012. The food was absolutely beautiful and the service we received was second to none. The staff went beyond the norm to make sure our day was special. Several of us stayed overnight and had a fabulous breakfast the next morning. The wedding organiser... More

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Ken Ellington, General Manager at Copthorne Hotel Newcastle, responded to this review
May 14, 2012

Many thanks for your positive review following your recent family wedding which was held here at the Copthorne Hotel Newcastle. I am delighted that everything went so well for you, and your kind comments with regard to the standard of guest service in particular were greatly appreciated. I hope we will have the pleasure of welcoming your family back to... More

Surrey
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 10, 2012

We stayed here for one night, thankfully no more. We had a club room which was very tired lots of wood that was crying out for varnish. Needs a total refurb. The bed however was comfortable and the view overlooking the Tyne saved the day. Dinner was nice in the restaurant, but breakfast was very disappointing. The service poor, buffet... More

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Ken Ellington, General Manager at Copthorne Hotel Newcastle, responded to this review
May 14, 2012

Thank you for your review, in which I was sorry to learn of your disappointment with your stay. The lifts are currently being organised for a full systems upgrade, and I am sorry that you were inconvenienced during the brief (and unprecedented) period when they were both out of action. The hotel itself is also being organised for refurbishment throughout.... More

Lincs
Senior Contributor
25 reviews 25 reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 8, 2012

We stayed for 2 nights for a combined shopping/football trip. We booked a suite which had lovely views of the Tyne and was very quiet, Plus points were Quick check in even though we were early. Staff on duty at breakfast were friendly and efficient. Breakfast was very nice especially the sausages and black pudding. Car park was very handy... More

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See 2 more reviews by winnie55 for Newcastle upon Tyne
Ken Ellington, General Manager at Copthorne Hotel Newcastle, responded to this review
May 9, 2012

Thank you for your comments. Your stay with us has clearly been a somewhat mixed one. Your constructive feedback has been fully reviewed with my team. The restaurant had a private wedding running on the Saturday night this past weekend, hence the use of the private alcove area in the bar, which normally works very well in such an instance,... More

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Additional Information about Copthorne Hotel Newcastle

  • Copthorne Hotel Newcastle Upon Tyne
Address: The Close | Quayside, NE1 3RT, England
Price Range: PLN: $

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Copthorne Hotel Newcastle
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