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Copthorne Hotel Newcastle

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The Close | Quayside, Newcastle upon Tyne NE1 3RT, England
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Copthorne Hotel Newcastle
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Copthorne Hotel Newcastle
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1,201 reviews from our community

Traveler rating
    264
    385
    310
    174
    68
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (306)
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London
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Had a warm welcome from the reception staff. Clean tidy room on 4th floor overlooking the river. The bed was very comfortable, great shower pressure. Hot and cold buffet breakfast started the day well. Overall very pleased and would happily return.

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Milton Keynes, Bedfordshire
Top Contributor
55 reviews 55 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed yesterday NEW

Always stay here for business. Hotel cannot be faulted - clean rooms, friendly staff and an uber friendly bar manager and bar staff. Rooms all overlook the river and are spacious, clean and well stocked. Adequate car parking on site at a reasonable £7 per night. About 5 mins taxi from station or 15 mins walk. Only reason this isn't... More 

Was this review helpful? Yes
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the comfort and cleanliness of your bedroom, the high standard of guest service from the team, the hotel location overlooking the river Tyne, and the great value secure car parking facilities. Your positive and constructive feedback is greatly appreciated, and... More 

Belfast, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

Room lovely, Meals were good and location very good only 15 minute walk to city centre, staff excellent very friendly all rooms looking over River Tyne we had a balcony. We had a great stay and definitely would stay there again. Very quiet at night no doors slamming never heard other guests coming and going.

Was this review helpful? Yes
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the comfort of your bedroom, the quality of meals, the hotel location overlooking the river Tyne, and the high standard of guest service from the hotel team. Your positive feedback is greatly appreciated, and I hope we may have the... More 

Barking, United Kingdom
Top Contributor
189 reviews 189 reviews
62 hotel reviews
172 helpful votes 172 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Only stayed one night, but we really enjoyed our stay, we had 4 rooms, all overlooking the river, two with balcony's. The hotel in situated right on the Quayside, & close enough to the town. The reception is spacious, pity no one was playing the piano though. The rooms were also a good size, clean & warm. My only fault... More 

Was this review helpful? Yes
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the cleanliness and comfort of your bedroom(s), and the location of the hotel overlooking the river Tyne. Your positive feedback is appreciated, and I hope we may have the pleasure of welcoming you back again soon. Best regards, Ken Ellington,... More 

Romford, United Kingdom
Top Contributor
123 reviews 123 reviews
33 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our third visit. The hotel is in a lovely location on the front of the quayside. We were given an upgrade on arrival which was very nice indeed. The rooms we had were quiet & restful. Last time we stayed here, there was a spa and pool but that is no longer open. I hope they plan to... More 

Was this review helpful? Yes
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your positive review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the standard of your bedroom and the location of the hotel. Your constructive feedback is appreciated, and I hope we may have the pleasure of welcoming you back again soon. Best regards, Ken Ellington, General Manager More 

durham
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I go out for afternoon tea alot so when I saw a good deal on Groupon I booked it. The view is lovely and so were the staff but the afternoon tea was poor, pre made sandwiches cheap bread cheap margarine, scones were dry and cakes bought in I feel hotels are jumping on the bang wagon on offering afternoon... More 

Was this review helpful? Yes
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Thank you for your feedback. Sorry to read that your personal expectations had not been met. Afternoon teas are freshly prepared every day, with feedback normally very positive. Best regards, Ken Ellington, General Manager More 

Travelers are raving about these Newcastle upon Tyne hotels

Salford, United Kingdom
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Public areas of the hotel are clean and modern looking and pleasant with a nice terrace area on the Tyne giving great views of the bridges. The room has two nice easy chairs and a bay window view up and down the river which is great but is otherwise dowdy. Take a gang-plug with you if you have more than... More 

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Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Thank you for your comments. Best regards, Ken Ellington, General Manager More 

Haugesund, Norway
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Ok hotel. Very nice view over the river Tyne. Some traffic noise from the bridge. Good English breakfast. The Hotel could have needed a refurbishment OK staff Not so good understanding of Norwegian coffee culture as there was always lack of coffee. :-) Good location Gym was only had a Cross trainer, one bike, two treadmills and weights up to... More 

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Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Thank you for your constructive feedback, which has been noted for review with my management team. Best regards, Ken Ellington, General Manager More 

NEWCASTLE
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Went here on my birthday/anniversary with the hubby. Got what I thought was a good deal on an afternoon tea. Such a disappointment, sandwiches ok, only 1 scone and the small selection of cake just looked like they had came out of a box from Costco. Service was fairly inattentive considering how quite it was other than business men although... More 

Was this review helpful? Yes 2
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Thank you for your constructive feedback, which has been noted for review with my management team. Best regards, Ken Ellington, General Manager More 

Carlisle, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

After staying in this hotel on numerous occasions I booked to return for a 1 night stay. On arrival the check in staff were friendly and as we arrived slightly earlier than the allocated check in time this was not a problem and we were given our room. All rooms do over look the River and some have Juliette balcony's.... More 

Was this review helpful? Yes
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Thank you for your constructive review, following your recent stay. The hotel is in the midst of an extensive refurbishment programme, with new beds, carpets, TV's, curtains, tub chairs, desk chairs, lamps and fridges added over the past couple of years, and more to come. The leisure club closed 15 months ago, and we have a newly refurbished mini-gym facility.... More 

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