On service try this one as a laugh. At breakfast our pepper grinder was empty. So I took the one from the adjoining table. When the waiter came past I gave him the empty one and said this one is empty. He said " thank you sir I'll sort it out " he turned and put it back on the... more

We stayed at this hotel for one night whilst visiting The Stadium of Light. The bar staff were excellent and the food was good and fairly priced..esp the kids menu. We have two boys aged 8 and 10..they loved the burgers..(they were worried they would just be small burgers (Kids menu) but they were hearty and well presented. One of... more

Stayed for a night with 3 sons for a night over the May Bank holiday weekend. Positives: This hotel is situated right next to the Metro Centre on the A1, with very easy access. Parking was good, free and secure. Usual excellent standard of cleanliness in all areas of the hotel. Good sized rooms. Small bar but pleasant. Breakfast room... more

I stayed here for a day on 18th April 2009 and it was a good experience. The high point was the Indian Tea served during breakfast on a special request and the low point was the flush in the bathroom was working intermittently. Overall a very good hotel at a very competitive price.Great value for money. more

What a superb hotel. Have stayed at this hotel at least twice a year for that past 7 years so this should say it all. Location in great, just opposite the metro centre so leave your car behind. Check in is speedy and staff could not do enough. We stayed with our three year old son and they like to... more

I enjoyed my trip, and it has confirmed my preference for chain hotels, as you know what you're getting and if something isnt up to scratch its easily corrected. Room was lovely and very spacious with very large beds and clean rooms. Hotel lobby, reception desk were also very nice. Very convenient for Metro Centre shopping, though far out if... more

I booked for one Friday night prior to a horseracing meeting at Newcastle. The hotel could not have been better for our purpose. We have a six month old and the hotel was great for his needs. I got an advance booking flexible rate without breakfast. As suggested by others, the reception staff made no doubt about that on check-in,... more

Hi to all, I stayed one night,last night actually and loved it,Initially I had arrived a little early for check in and was told it would be about half an hour to until my room would be ready however this turned into an hour and when called I was upgraded to an executive room/top marks, We decided to eat in... more

Bed is soooooo comfy! Great sheets, duvet and pillows. Heating/air con didn't work (but reception organised a fan heater for me), hairs in bath (yuk!) and disturbed at crack of dawn with cleaners barging into room. Overall pretty good tho'. more