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The Vermont Hotel

Certificate of Excellence
Castle Garth, Newcastle upon Tyne NE1 1RQ, England
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1 room 1 guest
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1,305 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wakefield
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great position with access on to the Quayside. Problem with one lift but it was fixed by afternoon .The bar in the garden was very lively and people were queing to get in when we returned that evening, we had to ask one of the doormen to let us in through the gate, I'm glad we were on the 11th... More 

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Torreveija Spain
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Just back from a 3 night stay at the Vermont hotel we were first put in room 822 which was very very dark and faced a building with bins below after we asked the nice girl at reception moved us to room 808 and this was much lighter unfortunately it was dated and not really what I expected bathroom needed... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

My husband and I were looking to get away this past Bank Holiday weekend and stayed at the Vermont. The location was fantastic for exploring the Quayside and our room was just lovely. We really enjoyed the variety of bars witin the hotel; each offering something different. Breakfast in the morning was delicious (I had the eggs benedict) and the... More 

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Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

hotel from hell . if your thinking of going on sky lounge think again private parties only . or want to sit outside in bar on ground floor .BEWARE its a pub come night club full of young people drunk swearing and go on till 3 in morning .nasty bouncers all over . Lifts always broke down , rude staff... More 

Was this review helpful? Yes 3
Birmingham, United Kingdom
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Great spot in a great city but the totally wasted drugged drunk couple in the bar (apparently they are here at least twice a month), the impressive clump of pubic hair on my bathroom floor and the fact I had no running cold water spoilt the hotel for me. If they leave the decor as it is (circa 1990) then... More 

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Lovely hotel- nice staff- well worth the money - close to nightlife , complementary champagne on arrival, dressing gowns slippers on arrival, luxury surroundings , comfy bed , would Defo return to this hotel in the future

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Harrogate
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Booked this as a Birthday treat for hubby - My son had recommended it as we always stay at Hotel du Vin Really enjoyed it as it was buzzing with being a Bank Holiday It was quite noisy until late but we did manage to sleep. The staff were all very on the ball. Great to get free car parking... More 

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Durham
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Lovely hotel, impressed from the moment we arrived. Ideally situated for shopping and bars.The lift takes you down to the quayside which was a plus and the rooftop bar looked lovely but had a wedding going on do you couldn't use it. Would highly recommend a will be returning.

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ShadiaHernandez, General Manager at The Vermont Hotel, responded to this review

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Thank... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

On the outside this is a beautiful hotel in an excellent city centre location. The entrance lobby is beautiful with high class fixtures and fittings and feels luxurious. The check in receptionist was unfortunately disinterested and had poor customer care skills for such an expensive 4* hotel. However, we are not sure how it maintains a 4* rating because then... More 

Was this review helpful? Yes 1
ShadiaHernandez, General Manager at The Vermont Hotel, responded to this review

Can I firstly apologise for the poor service you feel you had at the Vermont Hotel. This is certainly not the impression that we wish to leave with our guests and please accept my sincerest apologies that you felt this way. Following your feedback, I have arranged a meeting with the reception team to highlight the importance of you, our... More 

Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Rooms very warm even with fan. Cocktail bar opened until 3am played very loud music. Reception staff didn't have a clue what they were doing. A plus was the restaurant staff were amazing. Location is ok.

Was this review helpful? Yes 2
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