We came up to stay at this hotel as our friends held their wedding reception here... The hotel staff were great to all guests and the wedding reception was of a high standard... The were a few hickups but the Bride and Groom managed to overcome these... Drinks at the hotel are expensive. Our room was OK it was a... more

I stayed her witha friend overnight to catch an early morning flight. When we arrived in our room on my bed was dark brown stains on the sheets and 'hair of a private place' on the bed aswell and also in the bathroom! the room itself was very dark and dirty especaly the bathroom! we never seen many staff as... more

My fiance and i have just stayed here for 1 night as we had a very early flight. We honestly would've rather slept on the airport chairs! Yes the staff seemed friendly and it is a stone throw from airport. But it is there that anything remotely positive ceases to exist. We pulled up in car and were immediately put... more

We stayed at the hotel three times in dec 2007 the first time on the 3nd of dec we found a diamond ring witch we handed to reception. The offers of free wine with our meal was not forthcoming and the staff no help at all. The bar staff was none existing you had to go to the reception to... more

January 16th We booked this hotel through a travel agent and when we read the reviews later we were dreading the stay but to all the complainers out there, what exactly do you want from a hotel. We were greeted by a pleasant and very helpful receptionist who asked if we wanted smoking or non smoking, did we want an... more

We have just returned from Newcastle and 3 of us all lads stayed over there had been a Sunderland AFC game the day before, why I booked this hotel was because we were on a 0755 flight this morning and needed some where close to the airport. This is the first good thing about the hotel it’s a very short... more

We booked a park and stay package because we had a late flight back to Newcastle. The extra cost to stay overnight is not much more than the cost of parking the car for a fortnight. The room was very small and basic but it was clean and comfortable. We checked in at about 1am and check in was very... more

I stayed here for one night in advance of an early meeting the next day outside of Newcastle. I arrived and met a lovely girl at reception who sorted out my room key and bill in about 120 seconds. My room was quite warm when I walked in due to the radiator piping. I opened the window and that improved... more

We booked this hotel directly with the Britannia Website and upon arrival in the dark!! the hotel seemed fine and the reception staff pleasant and helpful. However upon arrival at our room, we discovered we had been given a smoking room. We immediately returned downstairs to reception and advised them that we could not sleep in a room which smelt... more