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Novotel Newcastle Airport

Ponteland Road | Kenton, Newcastle upon Tyne NE3 3HZ, England
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Novotel Newcastle Airport
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Novotel Newcastle Airport
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848 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newcastle Upon Tyne, England
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We stayed for one (Saturday) night as we were attending a family function & there was nothing else available in the local area. Parking is an extra charge, even to hotel guests. £6 for 24 hours!! We had no idea this was the case as we booked through an agent and it was a 'mystery' hotel at a reduced rate.... More 

Was this review helpful? Yes
sha909, Front Office Manager at Novotel Newcastle Airport, responded to this review

I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 0191 214 03 03. Kind regards, Romain Ruchot, Rooms Division Manager More 

Westcliff-on-Sea, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

Comfitable, clean and on the whole relaxing. It's a great hotel to use as a base. The staff are warm and friendly, and try to do everything in their power to make your stay a happy one. On the whole a quite hotel, although there were two weddings taking place during our stay.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
sha909, Front Office Manager at Novotel Newcastle Airport, responded to this review

Thank you very much for your kind review. It is much appreciated and I can assure you that the team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Romain Ruchot, Rooms Division Manager More 

Edinburgh, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Traveled fro Edinburgh and was checked in and settled within 10 mins staff were friendly and very approachable. Area was quiet and car park was big. Toby carvary was 2 mins away as was retail park. Room was nice and clean, as was toilet. Transport to airport was quick and returning was stress free. Defo use this service again

Was this review helpful? Yes
sha909, Front Office Manager at Novotel Newcastle Airport, responded to this review

Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Romain Ruchot, Rooms Division Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Absolutely perfect hotel before flying the next day! Rooms are a very good size with a massive bed! Rooms are clean with a very good shower. Breakfast was excellent. I had a cooked breakfast which was the best I've had (better than Hilton doubletree) but there was more a lot more choice with fresh fruit, yoghurt etc and even a... More 

Was this review helpful? Yes
sha909, Front Office Manager at Novotel Newcastle Airport, responded to this review

Thank you very much for your review, I am delighted that you enjoyed your visit to the Novotel Newcastle Airport. I look forward to welcoming you back again soon. Kind regards, Romain Ruchot, Rooms Division Manager More 

Wolverhampton, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

Good facilities with swimming pool, gym, sauna, free wifi. Surprised to find an open chocolate sachet in beverage tray? Would've expected free parking staying 4 nights as offered at Premier Inn at Airport and this is 3 miles away. Good grounds, gardens to relax in if the weather is good.

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes
sha909, Front Office Manager at Novotel Newcastle Airport, responded to this review

Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, Romain Ruchot, Rooms Division Manager More 

Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here on our honeymoon the night before we flew from Newcastle Airport. It's location is very handy and only £2 in a taxi if u have lots of luggage. We even got a wake up call at 3am to make sure we didn't miss our flight. Rooms were quiet and peaceful. Very clean. Shop next door for food... More 

Was this review helpful? Yes
sha909, Front Office Manager at Novotel Newcastle Airport, responded to this review

Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Romain Ruchot, Rooms Division Manager More 

Castleford, United Kingdom
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

I stayed here on business around a month ago after a training day in Newcastle. I was then due to travel to Edinburgh the next morning from the hotel. For some reason at 5am I was woken up by a phone call to my room, when checking out I asked reception about why this happened to which I had a... More 

Was this review helpful? Yes
sha909, Front Office Manager at Novotel Newcastle Airport, responded to this review

Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Romain Ruchot, Rooms Division Manager More 

Durham, United Kingdom
Level Contributor
48 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We frequently use Novotels (and other Accor brands) and rate them highly for their comfort, the quality of food and drink (especially breakfast) and reliable good service. Families and business travellers can usually find everything they need. The Newcastle Airport Novotel has a smart Reception and bar/restaurant area, and room comfort and equipment was consistent with the standard and style... More 

Was this review helpful? Yes
sha909, Front Office Manager at Novotel Newcastle Airport, responded to this review

Thank you for taking the time to write a review about your recent visit to Novotel Newcastle Airport. I am delighted that you enjoyed your stay and we have noted your comments about the parking fee. I look forward to welcoming you back again soon. Kind regards, Romain Ruchot, Rooms Division Manager More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely hotel, the facilities were really good, the room large and very clean. Breakfast was amazing. Lovely garden area and all the staff were very friendly, special mentioned to the young girl who checked us in and the Slovakia girl who worked in the breakfast area, lovely people. Sorry never got their names, they are a credit to the hotel... More 

Was this review helpful? Yes
sha909, Front Office Manager at Novotel Newcastle Airport, responded to this review

Thank you very much for your kind review. It is much appreciated and I can assure you that the team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Romain Ruchot, Rooms Division Manager More 

Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We are a family of 4 who stayed for one night on return from holiday. We arrived in the early hours, and the process of taxi transfer to checking in was seamless. Our room was very quiet, clean and comfortable. The children were on a double sofa bed, but this is what we expect in this type of hotel. It's... More 

Was this review helpful? Yes 1
sha909, Front Office Manager at Novotel Newcastle Airport, responded to this review

Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Romain Ruchot, Rooms Division Manager More 

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Prices are for 1 room, 2 adults
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