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Novotel Newcastle Airport

Ponteland Road | Kenton, Newcastle upon Tyne NE3 3HZ, England
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1 room 1 adult
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Novotel Newcastle Airport
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983 Reviews from our TripAdvisor Community

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Kuala Lumpur, Malaysia
1 review
3 of 5 stars Reviewed 4 days ago NEW

Hotel was fine and I have stayed there many times. This time however there was a problems over breakfast payment. Online pre-booked payment was about 40% higher than the standard price by the hotel. I asked the assistant manager to explain this and it was non-sense! I then asked to see the manager but she busy so I asked to... More 

Helpful?
Thank garypG1040NK
Newcastle upon Tyne, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

Haven't stayed here for a while but was very impressed this time around with the guy on reception the other night (forgot his name but he's a big bald guy). His customer service was absolutely brilliant - even rang our room after check in to see if everything was alright and if there was anything he could get me. Made... More 

Helpful?
Thank Mick493
Crewe, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed for 2 nights 29th Jan 2016 with children aged 5 and 2. Good sized room and clean. sofa bed was laid out on arrival. no smells, clean linen, no marks on furniture. tea/coffee making facilities out of reach of children and most importantly it was quiet. Good standard accommodation with everything required and excellent price. Will be staying... More 

Helpful?
Thank reviewer499507
Wicklow, Ireland
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Overall this hotel is really nice, Its quite close to the airport , Breakfast was good ,with a very good choice.Now the Hotel should note ,That yes the breakfast is a little pricey and i didn't mind the hard sell but £6 FOR PARKING , is a bit stiff.

Helpful?
1 Thank Pat36059
1 review
1 of 5 stars Reviewed 1 week ago via mobile

Arrived at the hotel for a night out in Newcastle. When we got there, we had to pay £6 parking. This was not specified on the Novotel website. We got into the hotel lobby. There I was told that we all had to pay an authorisation fee for each room, the way the receptionist was wording it, I would get... More 

Helpful?
Thank Richard W
sha909, General Manager at Novotel Newcastle Airport, responded to this review

"Thank you for your comments, jus to clarify the authorisation on your card would be refunded by our team on departure and your bank will then appropriately in turn make the final release to your bank account. The car parking fee is mentioned on the website under location and access - this is also mentioned on any google search. I... More 

north east uk
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Does what it says on the tin, clean, comfortable, nice staff, convenient location, always good deals on price, for business or leisure I would consider this hotel. You do have to pay to park which I don't like but for the price of the rooms it's fair enough.

Review collected in partnership with Novotel Hotels

Helpful?
Thank jco01234
sha909, General Manager at Novotel Newcastle Airport, responded to this review

"Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, [General Manager Sheena Hodgson ) " More 

Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

My boyfriend and I stayed here for one night before our flight to Portugal in the Summer. The room was just what we needed and relatively modern (very clean). The reception and restaurant areas were nice and modern and the restaurant wasn't too badly priced. We booked a 4am taxi to the airport no hassle at all via reception, the... More 

Helpful?
Thank Natalie Y
sha909, General Manager at Novotel Newcastle Airport, responded to this review

"Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, [General Manager Sheena Hodgson] " More 

Stockton-on-Tees, United Kingdom
Level Contributor
162 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spoilt by using Novotel in Hong Kong by the airport. This one is stuck in a time warp. We wanted somewhere to stay before a morning flight, and as Accor Club members it was an attractive price, except for the £6 parking fee for the night. Restaurant prices are high so decided to eat a short walk away.

Helpful?
Thank Peter_Dawes
sha909, General Manager at Novotel Newcastle Airport, responded to this review

"Many thanks for your kind review and trust you had a pleasant onward flight. [General Manager Sheena Hodgson] " More 

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