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Novotel Newcastle Airport

3.0 of 5 Ponteland Road | Kenton, Newcastle upon Tyne NE3 3HZ, England
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Novotel Newcastle Airport
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Novotel Newcastle Airport
Novotel Newcastle Airport
Novotel Newcastle Airport
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678 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rothes In Scotland
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed yesterday NEW

We have stayed at this hotel 3 times now as it is very convenient for Newcastle Airport. Each time we have stayed the condition of the hotel has deteriorated, however the price has also come down. It would seem that they are now trying to compete with the budget hotels in price which they are noww doing but if you... More

Was this review helpful? Yes
Preston, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed at this hotel prior to our flight out of Newcastle airport early the next day. On arrival we were pleasantly surprised to hear that our room had been upgraded. The room was indeed lovely and we had everything we needed. We weren't having breakfast so I can't comment in this respect. We left in a bit of a... More

Was this review helpful? Yes
sha909, General Manager at Novotel Newcastle Airport, responded to this review

"Many thanks for your kind review. I am glad my team made your stay enjoyable. Look forward to welcoming you back. [General Manager Sheena Hodgson] " More

London, United Kingdom
Top Contributor
166 reviews 166 reviews
66 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a great hotel. I wasn't sure if I had done the right thing picking price over stars but the Novotel executive rooms are as great as any 4*. The decor and the layout inside are really lovely. I had a shower and separate bath! I also had a separate toilet, very nice. Everything in my room worked well... More

Was this review helpful? Yes
sha909, General Manager at Novotel Newcastle Airport, responded to this review

"Many thanks for your great review which is very comprehensive. I am glad my team made your stay enjoyable. Just to confime, all of our superior and executive room rates include transfers (free of charge ) to and from the airport. Look forward to welcoming you back. [General Manager Sheena Hodgson] " More

London, United Kingdom
1 review
1 of 5 stars Reviewed 3 days ago NEW

This is a real shame. The reception staff want to make a good impression. The rooms are essentially fine, if a bit dated. But there's one massive problem. The dirtiest room I've ever received, at any hotel - after years of staying at hotels for over 100 nights a year. There's hair in the bathtub. Unfortunate, but I can deal... More

Was this review helpful? Yes
sha909, General Manager at Novotel Newcastle Airport, responded to this review

"Thank you for your feedback and please accept my personal apologies. I did ctry to contact you after missing you on your departure from the hotel. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, [General Manager Sheena Hodgson] " More

Glasgow, United Kingdom
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

With Novotel, you know what your getting. We stayed here three years ago, prior to an early morning flight, and it was fine. This time was much the same. Easy to find. Easy to park - once you find the entrance. Easy to check in. The rooms are looking a bit more tired than before, with some of the fittings... More

Was this review helpful? Yes
sha909, General Manager at Novotel Newcastle Airport, responded to this review

"Thank you for your constructive comments following your recent stay. The specific comments which you made are currently being looked into. I do hope we can welcome you back in the near future.Kind regards, [General Manager Sheena Hodgson] " More

Inverness, Scotland, United Kingdom
1 review
3 of 5 stars Reviewed 5 days ago NEW

Just a note to anyone who is thinking of staying here, There is a charge of £5 to park in the Hotel's own car pack (This is for 1 night). There was no note of this when we booked. We went for the location and price £41.

Was this review helpful? Yes
sha909, General Manager at Novotel Newcastle Airport, responded to this review

"Many thanks for your review relating to the car parking charge. The charge is indicated on our website and this is separate from the main accommodation charge to give the best possible value for money, as you can see for the bedroom rate for this particular stay. Also, not all our guests bring cars so it is more effective to... More

Contributor
15 reviews 15 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

It was 2AM and we have been on a 5 hour flight, the airport taxis organised by the hotel was waiting for us outside which was great. When we arrived there were 2 members of staff there to check us in. The hotel lobby was really nice and looked really nice too. We got put in room 202 which was... More

Was this review helpful? Yes
sha909, General Manager at Novotel Newcastle Airport, responded to this review

"Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, [General ManagerSheena Hodgson] " More

London, United Kingdom
Senior Contributor
40 reviews 40 reviews
35 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

Whilst well located for the airport, I can't help but think that there might be better options in the nearby vicinity. The hotel is quite dated, our room looked as though it had been a number of years since it had seen a lick of paint... Even some new carpets would probably improve things! Unfortunately the ventilation wasn't very good,... More

Was this review helpful? Yes
sha909, General Manager at Novotel Newcastle Airport, responded to this review

"Many thanks for your constructive comments within your review - which I do note and accept. I am glad my team made your stay enjoyable and trust I can welcome you back in the future. [General Manager Sheena Hodgson] " More

Durham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First things first, I will use this hotel again and would recommend it to anyone looking for somewhere to stop over before a flight. The room was great, with everything you need. There was a minor issue upon arrival when the sink wouldn't drain, but this was fixed in minutes. The pool and sauna were nice and clean and great... More

Was this review helpful? Yes 1
sha909, General Manager at Novotel Newcastle Airport, responded to this review

"Thank you for taking the time to write a review about your recent visit to Novotel Newcastle Airport, I am delighted that you enjoyed your stay and I have noted your comments about the informaiton on airport transfers, which we have since addressed . I do hope we can welcome youback Kind regards, [General Manager Sheena Hodgson] " More

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Additional Information about Novotel Newcastle Airport

Address: Ponteland Road | Kenton, Newcastle upon Tyne NE3 3HZ, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Novotel Newcastle Airport 3*
Number of rooms: 126
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Also Known As:
Novotel Newcastle Airport Hotel Newcastle Upon Tyne
Novotel Hotel Newcastle Airport
Novotel Newcastle Upon Tyne
Newcastle Upon Tyne Novotel

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