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Holiday Inn Express Newcastle Metro Centre

3.0 of 5 Clasper Way | Swalwell, Newcastle upon Tyne NE16 3BE, England
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Holiday Inn Express Newcastle Metro Centre
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Holiday Inn Express Newcastle Metro Centre
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373 reviews from our community

Traveler rating
    99
    142
    80
    30
    22
See reviews for
73
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69
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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English first
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    (373)
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    (65)
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London
Top Contributor
50 reviews 50 reviews
38 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

WE stayed for work at this Express. Perfectly adequate and clean. I had a room overlooking the room and only had to call down and they sent someone up immediately to move me very easily and quickly to the quieter side. I had a good sleep actually. At breakfast also the staff could not have been more helpful - even... More 

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Janine058 Thank you for posting a review of your recent stay at the hotel. I was sorry to learn that you were not happy with the room you were first allocated. Thanks for letting us know straight away - giving the staff an opportunity to make things right for you. It's great to hear that they came up and... More 

2 reviews
1 of 5 stars Reviewed 5 days ago NEW via mobile

I can safely 100% say I will NEVER be staying that this hotel again. We were 5 18 year old girls on out on own for the weekend, after paying £20 for a taxi from the train station we arrived The hotel unable to check in because the man at reception claimed that we only booked and paid for 4... More 

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Kelwillows12 Thanks for posting feedback concerning your recent booking at the hotel. I am sorry to learn of your dissatisfaction concerning the extra person charges, for which payment was requested on your arrival at the hotel. We take all guest feedback very seriously, and a full investigation will be launched to verify the precise details of your reservation. Please... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

Booked it as a suprise trip away for my friend... had everything we could have wanted... staff friendly and very helpful couldnt have done enough for us, free breakfast included even the morning we arrived too early to check in offered free breakfast and to hold our bags for us until we checked in. Cannot complain will definately be back... More 

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Suzanne M Thanks for leaving us feedback following your recent stay with us. Its fabulous to hear that you enjoyed your time at the hotel, and that the staff provided a great level of service. We hope to welcome you back when you visit Newcastle in future. Kind Regards Michelle Tindall General Manager More 

York
Contributor
11 reviews 11 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have stayed at this Holiday Inn Express many times and have always been more than happy, however you can improve on perfection as has been proved this weekend. New extremely fluffy towels, better tv and choice of channels, fan in room although in January it wasn't required. Self clear breakfast has been abandoned, tables are now cleared by friendly... More 

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear BrendmYork Thanks for choosing to stay with us again at Holiday Inn Express Newcastle Metro Centre. It's wonderful to hear that you enjoy repeated stays at our hotel, and have seen the improvements we have put in place. The staff are thrilled with your feedback and we are excited to announce that we have a planned refurbishment taking place... More 

Manchester, United Kingdom
Top Contributor
70 reviews 70 reviews
11 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

We often stay in holiday inns and are rarely disappointed. I have to say this was the best so far. Yes the rooms was a bit cold but that's better than being too hot and , well your only in to sleep. The staff are so friendly and helpful, both in reception and in the restaurant. The breakfast was the... More 

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Susan S Thank you for choosing Holiday Inn Express Newcastle Metro Centre for your recent stay in Newcastle. We are delighted that you enjoyed your time with us, and found the staff to be welcoming and friendly. Please accept our apologies that your bedroom was a little on the cooler side. Following feedback from our guests, we have recently... More 

1 review
5 of 5 stars Reviewed 1 week ago

Fantastic Reception staff and management could not do enough for myself and very nervous daughter who stayed here during a hospital visit. Staff were very friendly and went way beyond their required duties to help us and make our stay as stressless as possible. I highly recommend this hotel as room was spotless and warm and a minor disagreement was... More 

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Angela Thanks for leaving us your fab review of the hotel. The staff do work extra hard to ensure all of our guests are well looked after, and if things go wrong - we always attempt to go the extra mile to resolve any issues. I'm thrilled that both you and 'little missy' felt comfortable and as relaxed as... More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

The journey to get to New Castle was quite interesting, few issues on the way but all in all we finally got to this lovely Holiday Inn. The Hotel looks very nice, clean and neat expecting this anyway being a well known hotel chain! Staff were amazing, high standards and really welcoming which is a plus. Rooms were standard again..probably... More 

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear N S Thanks for leaving us your fab review! The staff are absolutely delighted that you enjoyed your stay and are thrilled that their warm welcome made a difference. We are making a lot of changes in the hotel to make the experience even more comfortable for our guests. Recently we have purchased lovely thick and warm duvets, and... More 

Darfo Boario Terme
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

frozen rooms!!! they turn off everything in every room during the day so that as soon as you get into the room you'll find polar temperatures. Has taken almost 2 hours to get it to a decent temperature. i had to change room because there was the motorway just in front fo my window and the nois was unsustainable. everything... More 

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Vaila 333 Thanks for posting a review of your recent stay at the hotel. We are sorry that you were not happy with certain aspects. The heating in the bedrooms is operated by the room key card. When the rooms are vacant - the heating will continue to operate at a lower temperature. This is predominantly a green efficiency... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Everyone was really nice and super helpful, the place was really clean and breakfast was great. Even the taxis were ready for you when you needed them. It's got everything you need and I wouldn't hesitate coming back! Darren was also awesome, was loads of help!

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Jo L Thanks for your fab 5* Review! Its great to hear that you enjoyed your visit to Newcastle, and the hotel was everything you wanted. The Hotel team do love to look after all of our guests, ensuring everything is just right. Guest Feedback is always shared with the staff, and exceptional service is recognised and rewarded. Darren... More 

Kingston-upon-Hull, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A pleasing hotel - easy to find and ideal for business in the Newcastle area. Good car parking Sat Nav Directions are very good Reception and booking in - First Class - Darren was helpful and efficient Room was clean tidy and presentable Breakfast - whilst included in the price is average - but it was free - so cannot... More 

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear MarkdF1621DY Thanks for leaving us your feedback following your recent stay at Holiday Inn Express Newcastle Metrocentre. We are thrilled that you were happy with the hotel and hope to welcome you back again in the future. The staff do work hard to ensure our guests are well looked after - and are always rewarded where exceptional service has... More 

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Additional Information about Holiday Inn Express Newcastle Metro Centre

Address: Clasper Way | Swalwell, Newcastle upon Tyne NE16 3BE, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Newcastle Metro Centre 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Holiday Inn Express Newcastle Metro Centre Hotel Newcastle Upon Tyne
Holiday Inn Newcastle Upon Tyne

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