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Holiday Inn Express Newcastle Metro Centre

3.0 of 5 Clasper Way | Swalwell, Newcastle upon Tyne NE16 3BE, England
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Holiday Inn Express Newcastle Metro Centre
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Holiday Inn Express Newcastle Metro Centre
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357 reviews from our community

Traveler rating
    92
    135
    79
    30
    21
See reviews for
71
114
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65
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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    (65)
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Edinburgh, United Kingdom
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Another stay at this hotel,not much to really fault. Lovely and friendly reception staff, checked in with ease. Rooms are good size and clean .Beds are of a nice quality with fresh linen and a selection of pillows. My only gripe is the carpet in our room i felt was in need off a clean. Room 201. Why is this... More 

Was this review helpful? Yes
Michelle T, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Murcia23w Thanks for posting feedback on your recent stay at the hotel. Its great to welcome you back as a regular guest and we are delighted that you choose to stay with us. Guest feedback is always shared and the housekeeping team will be most disappointed that the carpet was missed. Additional checks have been put in place to... More 

Cambridgeshire, United Kingdom
Contributor
19 reviews 19 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at HIE many times first time here and found staff friendly and very helpfull room clean and tidy well stocked and decent tv although very limited channels.Breakfast was ok but not kept stocked up very well but overall another decent value for money overnight stop. Word of warning nightmare roadworks on the A1 parallel to hotel use team valley... More 

Was this review helpful? Yes
Michelle T, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Roadrunner9, Thank you for the feedback on yor recent stay. I am delighted to hear that you enjoyed your stay. We look forward to welcoming you back in the future. Kind Regards Jonathan Hay Deputy General Manager More 

east riding of yorkshire
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here with our teenager and found it ok but good for the price we paid. Staff were friendly and we parked easy even though we arrived late at night. We found the room clean but a little worn although the bathroom was really clean and looked newish. The bed was too soft for us and would bounce even... More 

Was this review helpful? Yes
Michelle T, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Familyr3, Thank you for your feedback on your recent stay at the hotel. I am sorry to hear the breakfast we offer was not to your liking, most of our guests really enjoy the selection we provide. However in future you are welcome to use our partners TGI Fridays and Frankie and Bennies offer a full english breakfast and... More 

Carlisle, United Kingdom
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had 2 rooms For 1 night to go to the metro arena . This hotel is about 10 min drive from arena. Hotel very clean and Staff welcoming . Ice machine next to reception also cash machine. Breakfast was ok had better. Plenty of places to eat next to this hotel it will only take 1min to get there... More 

Was this review helpful? Yes
Michelle T, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Duckpot, Thank you for your excellent feedback on your recent stay. We hope to welcome you back in the new year Kind Regards Jonathan Hay Deputy General Manager More 

Barnsley, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We use this hotel on a regular basis when we visit family The staff can not do enough for you and they are very accommodating. A bit of a bonus is that you get a continental breakfast thrown in with the price. Excellent location for shopping at Metro Centre,

Was this review helpful? Yes
Michelle T, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Perfect1962, Thanks for your feedback on your recent stay. We really appreciate your positive comments. We hope to welcome you back soon Kind regards Jonathan Hay Deputy General Manager More 

Weymouth
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I stay away probably 3 nights each week and stay in lots of different cities and different hotels. This hotel is by far the friendliest one I have been to. The staff are always happy and obliging and the open lobby lounge is just so welcoming.

Was this review helpful? Yes
Michelle T, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Sangmoosa, Thanks for your amazing feedback on your recent stay. The staff are extremely pleased with your comments. We look forward to welcoming you back in the future. Kind regards Jonathan Hay Deputy General Manager More 

Scunthorpe, United Kingdom
Top Contributor
104 reviews 104 reviews
44 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here a couple of years ago and the hotel had a very tired air about it with worn fabrics and signs of neglect but the welcome we got this time was very friendly and care was taken to get us into a very comfortable room, with nice furnishings. We were only here for one night but my wife... More 

Was this review helpful? Yes
Michelle T, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Magickpyggie, Thanks for your excellent feedback on your recent stay. I am extremely pleased you enjoyed your stay. We hope to welcome you back in the new year. Kind regards Jonathan Hay Deputy General Manager More 

Lancaster, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very convenient for A1 and Metro centre. Welcoming to our dog but no particular dog friendly outside area although it does have a path (I believe going to the Metro centre) which was fine for our morning (on lead) walk. Usual no dogs allowed in bar or restaurant area but on the plus side no extra charge for him. Breakfast... More 

Was this review helpful? Yes 1
Michelle T, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear BethB22 Thanks for your review of the hotel. We are thrilled you enjoyed your stay with us en route to Edinburgh, and hope you enjoyed the remainder of your trip. We look forward to welcoming you back, should you be visiting Newcastle in the future. Kind regards Michelle Tindall General Manager More 

Sherborne, United Kingdom
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for 4 nights on business and staff at reception were really welcoming and very helpful booking taxis etc, couldnt fault them. Room was standard and a bit shabby (curtains were different lengths!) but was clean and really quiet so made for a great nights sleep. You can walk to the Metro Centre but I wouldnt recommend it. Breakfast was... More 

Was this review helpful? Yes
Michelle T, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Tracy S, Thanks for your feedback on your recent stay. I am sorry that you did like the décor of the room; however we are really excited to be getting the rooms refurbished at some point next year. We look forward to welcoming you back to the hotel in the future. Kind Regards Jonathan Hay Deputy General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I stayed here with my partner for one night (21/11/14) while we were doing some xmas shopping at the Metrocentre. The location is perfect and also having the restaurants right on the doorstep was really handy. The room was bright and comfortable although a little more dated than other Holiday Inns we have stayed at but i am excited to... More 

Was this review helpful? Yes
Michelle T, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Rona C, Thanks for your excellent feedback regarding your recent stay. I am delighted you enjoyed your stay; we are delighted to be getting a refurbishment next year and look forward to welcoming you back next year. Kind Regards Jonathan Hay Deputy General Manager More 

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Additional Information about Holiday Inn Express Newcastle Metro Centre

Address: Clasper Way | Swalwell, Newcastle upon Tyne NE16 3BE, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Newcastle Metro Centre 3*
Number of rooms: 134
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Also Known As:
Holiday Inn Express Newcastle Metro Centre Hotel Newcastle Upon Tyne
Holiday Inn Newcastle Upon Tyne

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