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Holiday Inn Express Newcastle Metro Centre

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Clasper Way | Swalwell, Newcastle upon Tyne NE16 3BE, England
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Holiday Inn Express Newcastle Metro Centre
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Holiday Inn Express Newcastle Metro Centre
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411 reviews from our community

Traveler rating
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    83
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lincolnshire, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

My friend and I stayed for two nights. A combination trip of seeing my son at university and a hen night. Hotel very clean and fresh. Friendly staff, nothing too much trouble. Tea, coffee, sugar, milk and kettle supplied in room. Super powerful shower. Lovely fluffy towels. Fab breakfast! A ten minute bus ride to city centre. Bus stops right... More 

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Senior Contributor
29 reviews 29 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Fantastic hotel , wonderful friendly staff, room clean & modern. Nice fluffy towels , can't fault this hotel, great price & location ,definetly stay again In the future , would recommend to friends , well done guys , keep up the high standards !😊

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HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Spookie18, Thank you for your excellent 5 star review. We are thrilled you enjoyed your recent stay at the hotel. We hope to see you again soon for another shopping trip! Kind Regards Jonathan Hay Deputy General Manager More 

Dunfermline, United Kingdom
Top Contributor
66 reviews 66 reviews
32 hotel reviews
69 helpful votes 69 helpful votes
1 of 5 stars Reviewed 1 week ago

Staying here overnight for business. Basic hotel, tired and very 80's decor. Cleanliness was ok but quite a few hairs in toilet and bed sheets. Wash hand basin had a few marks in it, obviously hadn't been cleaned or checked properly. Hotel has free wifi throughout, but seriously you can type in bbc news website walk to the metro centre... More 

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HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear chilleruk, Thank you for your feedback on your recent stay. You will be pleased to learn that later this year we will be undergoing a full soft refurbishment within the Hotel. I am devastated to learn that the room cleanliness was not up to usual standard and would like to personally apoligise for this inconveniance. Please be assured this... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Stayed her last month and was a great stay normally stay in premier in. However this has changed my mind and will be staying in this hotel again next month when visiting Newcastle friendly and helpful staff nothing too much trouble, beds are extremely comfortable and room spotlessly clean

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HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear mecarl, Thank you for you fabulous review. We are thrilled that you have chosen our hotel over one of our competitors. We look forward to welcoming you back on your next trip to Newcastle. Kind Regards Jonathan Hay Deputy General Manager More 

Dunfermline, United Kingdom
Top Contributor
68 reviews 68 reviews
24 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

Have been here before, so this time had my 3 year old grandaughter with us . room was lovely clean fresh, beds were great tv and wifi was great as well. All staff were lovely and friendly no complaints at all would come here again in a heart beat. Breakfast was really lovely could not ask for more. On leaving... More 

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HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear moragdoctor, We are thrilled with your 5 star review, and are extremely pleased that you enjoyed your stay at the hotel. We pride ourselves on our excellent service and I am delighted that we could retrive your Grandaughters Remote control. We hope to see you again in the not so distant future. Kind Regards Jonathan Hay Deputy General Manager More 

Harrogate, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

after leaving another Newcastle hotel due to poor cleanliness i was so pleased to arrive here. the staff were welcoming friendly and couldnt do more for us especially this 1 man on reception. lovely and clean couldnt ask for more.

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Sian j Thanks for leaving us your feedback following your recent stay in Newcastle. We were sorry to hear of your poor experience at another hotel - but were thrilled to have the opportunity to show off our hotel and take great care of you. We hope to welcome you back again in the future. Kind Regards Michelle Tindall... More 

balloch
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Me And The Missus Stayed Here As An Extra Treat Before Moving On To The Double Tree Hilton At Newcastle Airport As We Were Flying To Majorca From There The Following Day After; All And All We Thought It Was Really Good With Great Welcome And Very Friendly Staff Could Not Fault It And Would Use It Again ,,,

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HIEXNEWCASTLEMETRO, Director of Sales at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear jim019 Thanks for taking time to write a review of your recent stay. We were delighted that everything was to your liking, and hope that you enjoyed your sunny holiday in Majorca. We're looking forward to seeing you again soon. Kind regards Michelle Tindall General Manager More 

Buckinghamshire
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Clean, quiet and very good location. We were using it as a halfway stop on the way to Edinburgh. Staff were very friendly and helpful. Bar was quiet, breakfast was great, room was lovely. Would happily come here again and explore the area.

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear The2OfUs_10 Thanks for the fab 5* review. Its great to hear from our lovely guests, and we love to get your feedback. The team are delighted with your appraisal of the hotel. We hope you enjoyed your onward trip to Edinburgh and we look forward to welcoming you back to Newcastle in the future. Kind Regards Michelle Tindall General... More 

Bradford on Avon
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had 2 nights in this Holiday Inn Express. Very pleasantly surprised. Easy to find , straight off main A1(M) route. Lots of free parking, very friendly welcoming staff, big room, spotlessly clean, excellent bathroom, TV works - and has Radio 4, ( unlike a similar hotel that starts with T!), free wifi, again, unlike the T place. Breakfast included (unlike... More 

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear George L Thanks for taking the time to write a thorough review of your recent stay at Holiday Inn Express Newcastle Metro Centre. We are delighted with your awesome feedback and are delighted that you found the hotel to be everything you needed during your time away from home. Thanks again for the positive recommendation. We look forward to... More 

Hartlepool, United Kingdom
Top Contributor
87 reviews 87 reviews
43 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Standard holiday express and all that they offer, ok if your paying no more than £65 a room sort of price. Staff great, typical North East friendliness. Free parking. Location is a really lacking, it's a decent walk to the actual Metro centre or train station etc and a long way from Newcastle Centre so not ideal if your visiting... More 

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Monkeyhan Thanks for leaving a review of your recent stay. We are thrilled to hear that you found the staff to be friendly and welcoming. We are well located just 1/4 mile from The Metrocentre - Europe's largest indoor shopping centre with more than 350 shops and many leisure facilities including the Odeon IMAX cinema. On foot this is... More 

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