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Holiday Inn Express Newcastle Metro Centre

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Clasper Way | Swalwell, Newcastle upon Tyne NE16 3BE, England
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Holiday Inn Express Newcastle Metro Centre
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Holiday Inn Express Newcastle Metro Centre
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433 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • All months
    (433)
  • Mar-May only
    (93)
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Moray, United Kingdom
Level Contributor
148 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great value, spotlessly clean and well equipped rooms. Dogs are welcome in some rooms by prior arrangement and staff were very welcoming to both us and the pooch. Breakfast with hot and cold items is also included. Will be back on our next trip south!

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Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

After arriving later than planned we were pleased at how friendly the reception staff were, they organised us something to eat ( pizza ) even though it was late. We were happy with the standard of the room it was spacious, well maintained ,clean and even had an extra sofa bed. There were Hen & Stag groups at the hotel... More 

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Edinburgh, United Kingdom
5 of 5 stars Reviewed 1 week ago NEW

We have just returned from a three night stay. All the staff were friendly and helpful. Paul in particular, who had a warm greeting for everyone at breakfast, kept the tables spotless and made sure the freshest food was available. The reception staff all helped with directions, were happy to provide extra coffee for our room, they remembered us and... More 

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HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Janet P, Thank You For your Fab 5star Review. Much appreciated, We Love to hear and outstanding review. I will Make sure Paul Our Breakfast Host hears your feedback and will be rewarded. All of our staff love to go out there way to help our Guests and make sure they have a welcoming stay. We hope to see... More 

Glasgow, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here only for one night but had a very comfortable stay . Staff on reception were very helpful and changed my room from a double to a twin with no problem . Room spacious clean and super comfy beds . Bathroom clean tidy and ample space . Breakfast good choice but maybe a few more cooked things available would... More 

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear lidiaglasgow06 Thanks for posting a review of your recent stay at the hotel. We are thrilled with your fabulous 5* appraisal. I was delighted to the learn that our staff were able to resolve your query and allocate your preferred twin room. The team always work hard to ensure that guests are well looked after throughout their stay with... More 

Bromsgrove, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Good well run unit. Quiet at lock down. Main criticism is £4.10 for a pint of girlie lager is taking the wee we. Rooms at the back are definitely the ones to have. The shower heads have been replaced by the save the Polar Bears/planet brigade. You have to run around to get wet. Apart from that a goodvstay.

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Alan m M Thank you for the fab 5* review. We love to get feedback from our lovely guests! Our bar tariff is reflective of hotel trading prices and reflects the Newcastle market. in addition to our draught lagers of Stella and Becks Vier - we do offer a large range of bottled drinks and reasonably priced spirits. As... More 

Wolverhampton
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

With a Crowne Plaza hotel opening in September, graduation week should not be such a challenge to find a bed in Newcastle. Managed to get a bed out at the Metro Centre. Directions dont tell you how to get there by public transport - it tends to assume you will have a car. However it is possible to get there... More 

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Hilbee Thanks for leaving a review of your recent stay at the hotel. Demand for hotel rooms in Newcastle is always high, but graduations at the two universities brought additional visitors to the city. Thanks for the feedback regarding directions to the hotel. We shall review the website content to ensure that public transport directions and information are more... More 

Aberdeen, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very helpful and friendly front of house staff. Offered to help my mum at breakfast . Rooms (108/110) were spacious and clean and in a quiet part of hotel away from groups down for hen/stag nights. Breakfast is basic but nice. Would have liked other snacks to have been available in the evening as they only had frozen pizza.

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear j-a0506 Thanks for taking time out to write a review of your stay earlier this month. Its always fabulous to hear from our guests. The team always works hard to ensure all of our lovely visitors are well looked after, and our breakfast hosts are particularly good at looking out for families and guests that might like a little... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Was their on a friends stag doo was ok bit far away from the nightlife, cost about 25 pounds in a taxi and the breakfast is far from good as the only option you have is scrambled egg and sausage. Apart from that it was good, awesome rooms very clean and comfy and friendly staff. Woudnt recommend for family's as... More 

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Harryrich3013 Thanks for leaving a review of your recent stay at the hotel. It's great to hear feedback from our guests. The hotel is located just 3.5 miles from the centre of Newcastle - with a taxi fare ranging from £9 - £14. Many guests have left earlier reviews confirming this to be the case. It would seem that... More 

5 of 5 stars Reviewed 3 weeks ago via mobile

I only stayed one night but the people in reception made me feel at home straight away- genuinely friendly and caring, which makes all the difference. Cheers guys, -Peter, Paul and Terry- see you next time!

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Tobiascomedian Thanks for the fab 5* review! The team are absolutely delighted with your feedback. They are a warm and friendly team - always extending a good old fashioned Geordie welcome to all of our guests. Our aim is always to make guests feel comfortable whilst staying away from home. I'm thrilled that you guys will be staying again.... More 

York, United Kingdom
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here last weekend and couldn't complain, the complimentary breakfast in the morning was great! A varied choice for everyone, a taxi to the center costs around £10 to get in and traveling back in the early hours is around £14... all in all not a bad hotel for the price!

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Bethany W Thank you for taking time to write a review of your recent stay. Its always great to get feedback from our guests. We are delighted you enjoyed your time in Newcastle and hope to welcome you back again soon. Kind Regards Michelle Tindall General Manager More 

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