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Holiday Inn Express Newcastle Metro Centre

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Clasper Way | Swalwell, Newcastle upon Tyne NE16 3BE, England
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Holiday Inn Express Newcastle Metro Centre
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Holiday Inn Express Newcastle Metro Centre
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387 reviews from our community

Traveler rating
    102
    152
    81
    30
    22
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75
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lancaster, England, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Disappointed with the hotel. Lower standard than Holiday Inn 'not express'. Thankfully the TV was loud so blocked out the commentary from the copulating couple in the next room. Breakfast was basic. The dimwits who couldn't read the ' Don't put anything other than sliced bread in the toaster' sign set it alight and filled the breakfast room with smoke.... More 

Was this review helpful? Yes
Crewe, United Kingdom
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Good location for the city and road links, friendly staff. The down side the building whistles when it is windy which is often in Newcastle also you can feel the building wobble when a train passes. The plus it's clean, comfortable and warm.

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Andy C Thanks for the feedback following your recent stay. The staff are delighted to have been recognised for their warm and friendly welcome. The hotel is well located just off the A1 with easy access to the city and surrounding areas. To promote a healthy air circulation in the bedrooms- the trickle vents at the windows are left... More 

Armagh, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed for a weekend with my mum. Rooms are lovely and clean. Free Breakfast and staff very friendly. Couldn't ask for more 😀 and distance to Metro Centre was ideal for a bit of shopping. Easy to get to from airport.

Was this review helpful? Yes 1
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Jaime I Thank you for taking the time to leave us your feedback following your recent break with your mum. We are delighted that you enjoyed the hotel. The staff are a friendly bunch and enjoy making all of our guests feel welcome and at ease whilst away from home. Thanks for choosing Holiday Inn Express Newcastle Metrocentre. We... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Stayed in the holiday inn for 2 nights while down for a show. The room was great value for money, clean and we managed to get a late check out on our last day. The receptionist/ bar man Darren was more than welcoming, friendly and was recommending (also phoning and googling) the places we should go to in Newcastle! Would... More 

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Staceymacd Thanks for leaving us your fab 5* feedback following your recent stay at our hotel. Its awesome to hear that Darren looked after you, and went out of his way to ensure everything ran smoothly with the rest of your plans whilst in Newcastle. He will be thrilled with your comments! Thanks again for staying with us. We... More 

Leeds, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We have just returned from a 2 night stay at this hotel, whilst visiting my son who is at Uni nearby. Firstly we were very pleased with the staff who allowed our older son to stay in our room with us at no extra cost. We had originally booked a family room for 3 (us and younger son) and only... More 

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Googlicious Thank you for posting a review of your stay. We are delighted that you enjoyed the hotel and found our staff to be welcoming and friendly - the team do work extremely hard to ensure that everybody receives a warm welcome to Newcastle. I was extremely disappointed to learn of the initial issues you encountered in terms of... More 

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel for business and it is pretty much the same as all the other Holiday Inns. The rooms are all very clean and to a reasonable spec. The hotel backs onto a main dual carriageway and the windows are not the best at keeping the noise out. I think what they have done with free breakfast is... More 

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Katana262001 Thanks for leaving us your feedback following your recent stay at the hotel. Its great to hear the you enjoyed your time with us and we are your preferred choice of hotel brand whilst away from home. Regarding the windows and any limited external noise - the trickle vents at the top of the windows are left open... More 

Prague, Czech Republic
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel a few months ago, and we had a great experience. The room was amazing, everything super clean, nice front desk staff and a great breakfast buffet. I can't recall the exact price, but I do remember it was great quality/price. The huge Metro Centre shopping was just few minutes away by walk, which was great.... More 

Was this review helpful? Yes 2
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Engo89 Thank you leaving us your feedback following your stay with us back in November 2014. We are delighted that you enjoyed all aspects of the hotel.We hope to welcome you back to Holiday Inn Express Newcastle Metrocentre - should you be visiting the area in future. Kind Regards Michelle Tindall General Manager More 

Milton Keynes, United Kingdom
Top Contributor
118 reviews 118 reviews
27 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed at a few Express Holiday Inn hotels and some have been near railways, the 'T' (tall) extension to this hotel is very close to the local railway, which when you are staying on the top (fifth) floor means that the building reverberates in sympathy with the train rumbling by, which can disturb your peaceful stay. Apart from that... More 

Was this review helpful? Yes 2
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Splish Splasher Thanks for posting a review of your recent stay at the hotel. I'm sorry to learn that your sleep was disturbed with the passing trains. There are infrequent but unscheduled freight trains which pass only once, one or two times a week. Unfortunately we are not aware of the timings, however when making a reservation - guests... More 

Falkirk, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were on a shopping trip to the metro centre. We have stayed here before and enjoyed our stay. The staff are friendly,helpful and very pleasant. We had a lovely clean and comfortable room. Breakfast was included and it was just what was needed.

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Margaret B Thanks for leaving us your feedback following your recent stay. We are delighted that you enjoyed your time at the hotel. The staff are thrilled with your comments and look forward to welcoming you back soon. Kind Regards Michelle Tindall General Manager More 

Top Contributor
50 reviews 50 reviews
29 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The rooms are large, modern and in very good nick. Suspect a recent refurb. Tv, kettle, nice lighting, quiet, clean. Loads of free parking. Breakfast is included within the price. Cereals, croissants, bit of fruit, tea, coffee, juice. Served til 9:30. Across the car park is a TGI Fridays, KFC and Frankie and Bennys. Over the two days I was... More 

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Robbie4567 Thanks for writing a review of your recent stay at the hotel. Its fab to hear you enjoyed your time with us and found everything to your liking. The staff are thrilled with your feedback and look forward to welcoming you back to the hotel. We have recently replaced the duvets, pillows and tv's in the bedrooms -... More 

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Additional Information about Holiday Inn Express Newcastle Metro Centre

Address: Clasper Way | Swalwell, Newcastle upon Tyne NE16 3BE, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Newcastle Metro Centre 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Holiday Inn Express Newcastle Metro Centre Hotel Newcastle Upon Tyne
Holiday Inn Newcastle Upon Tyne

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