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Holiday Inn Express Newcastle Metro Centre

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Clasper Way | Swalwell, Newcastle upon Tyne NE16 3BE, England
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Holiday Inn Express Newcastle Metro Centre
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Holiday Inn Express Newcastle Metro Centre
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399 reviews from our community

Traveler rating
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    83
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cardiff, United Kingdom
Contributor
20 reviews 20 reviews
17 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed for two nights this weekend. First impression at check-in was good, staff were really friendly and this remained consistent throughout, by far the friendliest hotel staff I’ve ever known. The rooms are a decent enough size but very dated, the place is in desperate need of an upgrade. Nonetheless it was clean with all the expected facilities, tea and... More 

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Edinburgh, United Kingdom
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 4 nights in march 2015 room was clean beds ok toilet had a strange smell possibly to do with drains .great breakfast area and great choice of juices cereal toasts rolls etc and hot scrambled eggs beans sausages .muffins fresh fruit free papers .and clean and tidy for 4 nights great value .

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Elaine R Thanks for providing us with your feedback following your recent stay at the hotel. It's great to hear that you enjoyed mini break in Newcastle. The hotel staff work hard to ensure everything runs smoothly, and we're sorry to hear about the drainage smell. This is not a common issue, and our maintenance team will investigate thoroughly.... More 

Wigan
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Great clean hotel. Great breakfast. Few options. Hot and cold. Bar is quite expensive. Rooms cleaned every day. Towels provided. Honest and caring staff and door man on an evening. Would recommend for stags or hen dos. £13 in a taxi to the centre of newcastle. There is a TGI Fridays across the way and a asda. Aldi. Big shopping... More 

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Kirtylloyd Thank you for taking time out to after the Hen Do to write a review of your recent stay at the hotel. The staff are thrilled with your 5* feedback and are delighted that the girls had a fab time. We hope to be able to welcome you back again in the future. Kind Regards Michelle Tindall General... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We stayed there last week to visit newcastlle and beamish on holiday. Staff were helpful and dealt with our requests very efficiently. Breakfast was good.overall everything met our expectations.facilities and location good. will stay there again.

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HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Ashley D, Thank you for your excellent feedback on your recent stay. We really appreciate your kind words and your 5* Review. The staff are thrilled with your kind comments. We hope to welcome you back to the hotel soon. Kind Regards Deputy General Manager Jonathan Hay More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Just got bk today from an overnight stay at this hotel, was a last minute thing as usually go for something a bit more. Lovely, immaculate clean rooms/bathroom. Staff were nice n allowed us late check out as we over slept as slept so well lol. Unfortunately 1 staff wasn't told on the reception and came n knocked on our... More 

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HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Lianne H, Thank you for your feedback on your recent stay and we really appreciate your kind comments. We are sorry for the inconvenience with regards to the late check out, however we are pleased it was resolved. We hope to see you again in the not so distant future. Kind Regards Deputy General Manager Jonathan Hay More 

Airdrie, United Kingdom
Top Contributor
120 reviews 120 reviews
30 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 1 week ago

a very good value hotel,very easy to travel to newcastle city centre,close to metro centre you could walk it.rooms are really good lovely shower and comfy bed all you need for a overnight stay,breakfast ok but could be better

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HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear John u, Thank you for taking the time to post your recent review, we really appreciate feedback from our guests. We are pleased you enjoyed your stay overall. Thanks for your feedback regarding breakfast, the Company does take these comments on board and the breakfast offering is currently under review. Kind Regards Deputy General Manager Jonathan Hay More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

We had one small problems with two rooms not being connected but this was sorted the next day, the staff were friendly and welcoming, breakfast was busy but we had all we wanted. The gentleman who was clearing tables in the morning was very friendly and helpful in regard of directions, places we visited and entertaining a 6yr old. The... More 

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HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Chefysimon, Thank you for the feedback on your recent stay. We are thrilled that you enjoyed your stay with us. We are delighted with your 5* review and kind words about the staff and the hotel. We look forward to welcoming you back in the future. Kind Regards Deputy General Manager Jonathan Hay More 

Derby, United Kingdom
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in a family room for 1 night with our 5 year old. The hotel is very clean, staff very friendly, and facilities good. It only cost us £53.99 for the night including breakfast, so bear this in mind when reading the rest. The bed was the most uncomfortable bed I've ever slept on, every time my partner moved,... More 

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Sarah T Thanks for taking time out to write a review of your recent stay. I'm sorry to learn that you did not enjoy a great nights sleep and found the mattress to be too soft for your liking. This is often down to personal preference, however I can confirm that the hotel is to undertake a refurbishment in... More 

Preston, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were very happy with this hotel, as it was quiet, just within walking distance to the Metro Centre, where we wanted to be. The room was clean and comfortable and the breakfast was an added bonus, more than adequate. It is the second time we have stayed there, and it certainly won't be the last.

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Janice R Thank you for taking time to write a review of your recent stay with us. Its absolutely fabulous that you have rated us 5* and the team are thrilled with your comments. We are delighted that everything was to your liking and we are looking forward to seeing you on your next visit to Newcastle. Kind Regards... More 

1 review
3 of 5 stars Reviewed March 11, 2015

Room was clean , staff friendly. Wifi wasn't great but otherwise what you'd expect. Only disappointment is that the hot breakfast is only sausage, egg and beans and not a full English. Great place for being close to metro centre.

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Andrew H Thanks for the feedback following your recent stay at the hotel. Its great to hear that you liked the room and found the staff to be friendly. We're sorry that the WiFi was not to your expectation - it is usually pretty good and more than suffice for browsing the web, social media and emails etc. Should... More 

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