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Holiday Inn Express Newcastle Metro Centre

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Clasper Way | Swalwell, Newcastle upon Tyne NE16 3BE, England
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Holiday Inn Express Newcastle Metro Centre
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Holiday Inn Express Newcastle Metro Centre
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402 reviews from our community

Traveler rating
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    83
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    22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hartlepool, United Kingdom
Top Contributor
83 reviews 83 reviews
42 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Standard holiday express and all that they offer, ok if your paying no more than £65 a room sort of price. Staff great, typical North East friendliness. Free parking. Location is a really lacking, it's a decent walk to the actual Metro centre or train station etc and a long way from Newcastle Centre so not ideal if your visiting... More 

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Derbyshire, United Kingdom
Contributor
18 reviews 18 reviews
14 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Meeting in Hexham so quick over night stay before going on next morning. Good job I had GPS in the car thought hotel was on, just of A1 not the other side of metro centre. Room clean and comfortable (but I must admit arrived at 11:30 and left 7 so did not see a lot of it) Staff very friendly... More 

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Woking, United Kingdom
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Great hotel, staff helpful. Facilities great, location great, bus stop outside. Lots of restaurants nearby and shopping till you drop! The only downside was the bed......much too bouncy, reminded me of the old Travelodge beds.

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Cardiff, United Kingdom
Contributor
20 reviews 20 reviews
17 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for two nights this weekend. First impression at check-in was good, staff were really friendly and this remained consistent throughout, by far the friendliest hotel staff I’ve ever known. The rooms are a decent enough size but very dated, the place is in desperate need of an upgrade. Nonetheless it was clean with all the expected facilities, tea and... More 

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Alexander D Thanks for taking time out to write a review of you recent stay with us. Its wonderful to hear that the staff took great care of you during your time at the hotel. We are a friendly bunch and love to make our guests feel comfortable and welcome whilst staying away from home. The bedrooms are well... More 

Edinburgh, United Kingdom
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 4 nights in march 2015 room was clean beds ok toilet had a strange smell possibly to do with drains .great breakfast area and great choice of juices cereal toasts rolls etc and hot scrambled eggs beans sausages .muffins fresh fruit free papers .and clean and tidy for 4 nights great value .

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Elaine R Thanks for providing us with your feedback following your recent stay at the hotel. It's great to hear that you enjoyed mini break in Newcastle. The hotel staff work hard to ensure everything runs smoothly, and we're sorry to hear about the drainage smell. This is not a common issue, and our maintenance team will investigate thoroughly.... More 

Wigan
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great clean hotel. Great breakfast. Few options. Hot and cold. Bar is quite expensive. Rooms cleaned every day. Towels provided. Honest and caring staff and door man on an evening. Would recommend for stags or hen dos. £13 in a taxi to the centre of newcastle. There is a TGI Fridays across the way and a asda. Aldi. Big shopping... More 

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Kirtylloyd Thank you for taking time out to after the Hen Do to write a review of your recent stay at the hotel. The staff are thrilled with your 5* feedback and are delighted that the girls had a fab time. We hope to be able to welcome you back again in the future. Kind Regards Michelle Tindall General... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed there last week to visit newcastlle and beamish on holiday. Staff were helpful and dealt with our requests very efficiently. Breakfast was good.overall everything met our expectations.facilities and location good. will stay there again.

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HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Ashley D, Thank you for your excellent feedback on your recent stay. We really appreciate your kind words and your 5* Review. The staff are thrilled with your kind comments. We hope to welcome you back to the hotel soon. Kind Regards Deputy General Manager Jonathan Hay More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Just got bk today from an overnight stay at this hotel, was a last minute thing as usually go for something a bit more. Lovely, immaculate clean rooms/bathroom. Staff were nice n allowed us late check out as we over slept as slept so well lol. Unfortunately 1 staff wasn't told on the reception and came n knocked on our... More 

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HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Lianne H, Thank you for your feedback on your recent stay and we really appreciate your kind comments. We are sorry for the inconvenience with regards to the late check out, however we are pleased it was resolved. We hope to see you again in the not so distant future. Kind Regards Deputy General Manager Jonathan Hay More 

Airdrie, United Kingdom
Top Contributor
124 reviews 124 reviews
30 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 3 weeks ago

a very good value hotel,very easy to travel to newcastle city centre,close to metro centre you could walk it.rooms are really good lovely shower and comfy bed all you need for a overnight stay,breakfast ok but could be better

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HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear John u, Thank you for taking the time to post your recent review, we really appreciate feedback from our guests. We are pleased you enjoyed your stay overall. Thanks for your feedback regarding breakfast, the Company does take these comments on board and the breakfast offering is currently under review. Kind Regards Deputy General Manager Jonathan Hay More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

We had one small problems with two rooms not being connected but this was sorted the next day, the staff were friendly and welcoming, breakfast was busy but we had all we wanted. The gentleman who was clearing tables in the morning was very friendly and helpful in regard of directions, places we visited and entertaining a 6yr old. The... More 

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Chefysimon, Thank you for the feedback on your recent stay. We are thrilled that you enjoyed your stay with us. We are delighted with your 5* review and kind words about the staff and the hotel. We look forward to welcoming you back in the future. Kind Regards Deputy General Manager Jonathan Hay More 

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