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Holiday Inn Express Newcastle Metro Centre

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Clasper Way | Swalwell, Newcastle upon Tyne NE16 3BE, England
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Holiday Inn Express Newcastle Metro Centre
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422 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Farnham, United Kingdom
Top Contributor
85 reviews 85 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed yesterday NEW

Just stayed for 1 x night as was convenient for a local meeting. Great staff, quiet room (despite overlooking a main road), all in all a very pleasant stay, The rooms do not have air conditioning, however the fan provided worked very well. Breakfast was OK, nothing special, but more than enough for me.

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Dundee, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

After a very disappointing hotel previously booked in the quayside area we had to hunt quickly for another place to stay for a quick family break, this place turned up in our search criteria and we looked and booked after a short drive to find it. The rooms are more a good size, appear a bit larger and airier than... More 

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Edzell, Angus
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Have just stayed here for a couple of nights after seeing Take That at the Metro Arena. It was very convenient and easy to find with plenty of parking. I was a bit concerned at the number of hen/stag groups around, but I needn't have been, as it was very quiet both nights. The room was ok for comfort, but... More 

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Boysgrandma Thanks for leaving us your feedback. We love to hear from our guests! Its wonderful to learn that you enjoyed a great stay, and found us conveniently located for TAKE THAT at the Metro Radio Arena. The team works hard to ensure all guests are well looked after and we manage our groups well - making sure everybody... More 

aberdeen
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked here on journey home & from time of booking - 45 mins before arrival - things went very smoothly, good welcome on arrival & pleasant friendly staff throughout stay. Even though there was both a stag & hen party here as guests there was no noise, room clean & tidy as was expected & I would recommend to anyone... More 

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear alamo16584 Thanks for leaving us a fabulous 5* review of your recent stay. Its wonderful to hear that everything ran smoothly and our staff were welcoming and friendly throughout . The team work hard to ensure that our guests are well looked after whilst they are away from home and we are thrilled with the feedback. We hope to... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed here for four nights whilst attending a customer site. Absolutely brilliant location with a great pub (skiff inn) within 50 yards. Also on hand opposite is a TGI Friday and a Frankie and Bennies so was perfect as no need to drive anywhere in the evening. Room was typical for HI express but very clean and reasonable for the... More 

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HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Paul M, Thank you for you excellent feedback on your recent stay. We are delighted you enjoyed your stay and hope to welcome you back in the near future. Kind Regards Jonathan Hay Deputy General Manager More 

London, United Kingdom
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 nights to attend a christening. Arrived at 1.30pm, rooms not ready but receptionist took our phone number & called us when it was ready. Room very clean, reasonable size. Hotel was very quiet at night, so we were not disturbed. Breakfast good, could have done with bacon being on menu. Paul, who covered the breakfast area... More 

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HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Persie127, Thank you for your feedback regarding your recent stay. I am thrilled that you enjoyed your stay and that you found the hotel to your liking. We are glad to hear you enjoyed breakfast, you may be pleased to know we are currently trialling a new style breakfast in several of our hotels which does include bacon. Here... More 

Hartlepool, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

had the pleasure of staying at this hotel recently for one night whilst visiting friends. Staff were lovely, really helpful. check in was smooth and quick. After settling in the room we went to the bar, the first drink wasn't to our liking, the young lady was really helpful, she changed them and gave us one for free. We enquired... More 

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HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Pammyc2013, Thank you for your great feedback on your recent stay. I am so pleased to hear about the excellent service you received. We pride ourselves on our guest satisfaction and ensuring every guest has a fantastic stay. With regards to the bed we are pleased to announce we are going through a full soft refurbishment later this year.... More 

Whitehaven, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A one night stay before the RL Magic weekend to give easy access to the metro centre for cinema and shopping. This hotel ticks all the boxes for a value stay and you get exactly that. When we arrived the hotel was already busy with "merry" rugby fans as we were expecting and check in was busy but done quickly... More 

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HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Knobbyknowles, It is great to read your fantastic 5 star review regarding your recent stay. We are delighted you enjoyed your trip and found the hotel to your liking. We pride ourselves on our excellent Customer service and the staff will be thrilled with your comments. We hope to welcome you back soon! Kind Regards Jonathan Hay Deputy General... More 

Norwich, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

After a very long drive checked in to this hotel with high hopes for a nice stay, how wrong I was! After a long wait to check in we walked into the room to find it very dirty, a broken window meant you couldn't close it and could hear all the road noise, the room was mouldy and the wall... More 

Was this review helpful? Yes 2
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear John P Thank you for leaving feedback regarding your recent experience. I am extremely concerned to learn of the issues you describe. As most of our other reviews show - Guest Service is always our main focus, and I am disappointed that this was not demonstrated to you. Please contact me personally at the hotel to discuss the issues... More 

Congleton, United Kingdom
Top Contributor
101 reviews 101 reviews
51 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed here for one night so that we could attend a concert at the Stadium of Light in Sunderland Normally that would be a 15 minute drive but there are some horrendous road works on the A1 which will be around until 2017 We seemed to arrive at a busy time so check in was a little slow but... More 

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Andym1954, Thank you for your feedback regarding your recent stay at the hotel. We are delighted you enjoyed your trip to the North East. I am thrilled that we were able to extend breakfast to accommodate the large volume of people. We pride ourselves on our guest service and always look for opportunities to please our guests. We hope... More 

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