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Holiday Inn Express Newcastle Metro Centre

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Clasper Way | Swalwell, Newcastle upon Tyne NE16 3BE, England
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1 room 1 guest
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Holiday Inn Express Newcastle Metro Centre
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444 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort William
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Good sized, clean room. Comfy beds. Good breakfast and lovely, friendly staff. Easy to find just off the A1 and conveniently located for the Metro Centre and local golf courses. Enjoyed our stay and highly recommended.

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Solihull
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This hotel is really wonderful great for families with pets great walks along the river Tyne really friendly geordie staff who treat you as a person not just a guest nice rooms and free breakfast for a really reasonable price you can't go wrong with this hotel forget the city centre hotels this is only 10 mins away by car... More 

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Manchester, United Kingdom
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 1 week ago

Like many other families, we stayed on a quick stopover in between days out this Summer. The hotel is located away from the motorway which means it is quiet, but very close to the local amenities. As always with Holiday Inns, we had a hassle free check in. The room was small and very warm, but a fan was provided.... More 

Was this review helpful? Yes 2
Edinburgh, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Was going to write bad review due to not being happy with first room given. But since then holiday inn have been great changed room straight away and after we left followed up our problem with room. Great customer service. good location plenty of places to eat and plenty of shops near by. Breakfast was very good Customer service very... More 

Was this review helpful? Yes 1
HIEXNEWCASTLEMETRO, Guest Relations Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Jamiegmail, Thank you for taking the time to leave us a review, I am sorry to hear that you had to move rooms but I am elated that our front desk team were attentive and resolved your issue in a timely manner, the team work very hard to ensure that all of our guests are well looked after and... More 

Whitehaven, United Kingdom
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked this hotel through a search engine website, but could easily have done it directly on their own website. Only booked the one night stay the night before. The hotel is ideally placed to access the Metro Centre and surrounding retail parks as well as being within walking distance of numerous eating places (a pub as well as big chain... More 

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Jacques 1408, Thank you for staying at the Holiday Inn Express Newcastle Metro Centre, Thank you for you fantastic 5* review. The Hotel team are over the moon that you enjoyed your stay here at the Holiday Inn Express Newcastle Metro. We are a great hit with guests who have come to shop, as the Metro Centre is only... More 

King's Lynn, United Kingdom
Level Contributor
116 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 1 week ago

We chose this hotel for its close proximity to the beamish museum ( 15 mins drive away) just off the a1 it has a kfc, frankie and bunny and another restaurant within two minutes walk. The hotel has its own cash machine and bar with a breakfast included in the booking. When we got there booking.com hadn't forwarded the two... More 

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HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Ian H Thanks for taking the time to leave a review of your recent stay at the hotel. We are delighted that you had a great time in Newcastle and enjoyed everything at the hotel. The team works really hard to ensure that all of our guests are well looked after and have everything they need during their stay.... More 

Stockport, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My Partner likes to stay here when he is on business in the North East and does use it regularly. On the occasions I have been with him I always find the staff very helpful, the rooms are always very clean and the bed is extremely comfortable. The breakfast is fine with a good choice. The only thing we don't... More 

Was this review helpful? Yes 1
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear trowydee Thank you for posting a review of your recent stay with us at Holiday Inn Express Newcastle Metro Centre. Its wonderful to learn that you are a regular guest that stays with us often. There are lots of things that you can enjoy in the North East whilst your husband is here for business. The team are delighted... More 

Scotland, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for 1 night to visit the metro centre. The staff were friendly and checked me in quickly, they were also very helpful with anything I asked them.My room was T500 which was fine and also clean. However it did overlook the river and a railway line which trains went along regularly bowing the whistle which made it... More 

Was this review helpful? Yes 1
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear 969Cacha, Thank you for choosing the Holiday Inn Express Newcastle Metro Centre. We are delighted to hear that you had an efficient check in and that our staff were helpful throughout your visit. We are sorry to hear about the irritants you encountered during your stay. In terms of the trains, they are freight trains and unfortunately we are... More 

Aberdeen, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

we have stayed here many many times over the past 10 years and have never really had any bother or major complaints with it. This time was no exception. staff polite and helpful. room clean, quiet and comfortable. the only "issue" we ever really have is that the beds in the accessible rooms are too soft. My mum is disabled... More 

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Julz0506, Thank you for choosing the Holiday Inn Express Newcastle Metro Centre, It's fantastic to hear that you have stayed with us on numerous occasions over the past 10 years, we greatly appreceiate you loyalty! I'm sorry to hear that your mum had problems with her mattress, but we do have a variety of matresses throughout the hotel. Our... More 

Colombo, Sri Lanka
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Friendly staff, great free breakfast and fast wi-fi. The only downside was the lack of air-conditioning during the hot summer days ( the table fans provided were not that good enough). Would strongly recommend against opting for additional sofa bed for adults as it turns out to be very very uncomfortable. Otherwise all good with easy access to restaurants, supermarkets... More 

Was this review helpful? Yes
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear RajeevMD Thanks for taking the time to write feedback following your recent stay with us in Newcastle. We have recently experienced some lovely warm summer days in Newcastle - this is most unusual and usually the table top fans are suffice for our cool northern climate. We are pleased however to let all of our guests know that we... More 

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