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Newgate Hotel

Newgate Street, Newcastle upon Tyne NE1 5SX, England
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Newgate Hotel
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361 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Level Contributor
2 reviews
2 of 5 stars Reviewed 6 days ago NEW via mobile

Booked this through superbreak for the take that concert it is in much need of some tlc to bring it up to date it's ok if ur away for a messy weekend there was a few stains on carpet n headboard Reception area needs updating

Was this review helpful? Yes
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for taking the time to post your comments on Trip Advisor. I am pleased that the hotel location was good for your concert visit. Thanks again for the post. Kind regards Julie Riddell General Manager More 

Newcastle upon Tyne, United Kingdom
2 of 5 stars Reviewed 6 days ago NEW

Very odd layout if your on foot with luggage two huge flights of stairs then windy passages to reach reception. Staff are rude and discriminative(im homeless) the lift is weird drops when you get in to it. Rooms are basic theres a night club roughly 2floors below the entrance in the basement which i could hear clearly on the 2nd... More 

Was this review helpful? Yes
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for your comments on Trip Advisor. I am sorry that you felt the staff were rude to you. I will discuss this with them to ensure they are not like this with others. Thanks again for taking the time to post your comments Kind regards Julie Riddell General Manager More 

Travelers are raving about these Newcastle upon Tyne hotels

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

It was like the room had never been cleaned. There was dust on everything. Our toilet didn't flush The room wasn't cleaned the next day even when we had been out all day and back by 5pm it was still not cleaned. The sink in the bathroom was blocked. The lifts are so dated and there's finger marks all over... More 

Was this review helpful? Yes 2
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for posting your review on Trip Advisor. I am disappointed to see that the hotel did not meet your expectations. It is unfortunate that you did not highlight any of these comments to us during your stay where we would have course done our utmost to rectify them. The mirror in the lift has now been... More 

Cheshire, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you're going away for a messey weekend with friends and are looking for something cheap, smack bang in the middle of the city then this place is perfect. It's got free parking and is right near the station. It's pretty dated with old tv's and a bit run down in the bathrooms. But it's very clean and the beds... More 

Was this review helpful? Yes 2
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for posting your comments on Trip Advisor. I am pleased to read that the Newgate Hotel met your expectations. I am pleased to see that you found the rooms to be clean and the beds to be comfortable. I do hope that we will have the pleasure in welcoming you again in the near future. Kind... More 

Reading, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed May 31, 2015

The hotel is tired, dated and in need of a lot of TLC. That said it is aiming for the stag / hen trade and if you want a bed for the night in the centre of town then this does the job. Beds are comfy, towels are good - everything else is not so good. Water leaking from the... More 

Was this review helpful? Yes
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for taking the time to post your comments on Trip Advisor. I am pleased the hotel served your purpose for your weekend with the lads. I am sorry that there was a leak in the entrance on your last night, unfortunately, one of our guests fell asleep with the taps running! Thanks again for taking the... More 

Solihull
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 9, 2015

The Newgate Hotel is very central in Newcastle. Do not be put off by the entrance. The rooms are a good size and very clean. Good bathroom with bath and shower, with lovely big bath towels. Excellent cooked breakfast. A very good no frills hotel but very comfortable and friendly.

Was this review helpful? Yes
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for taking the time to post your comments on Trip Advisor. I am very pleased to see that you enjoyed your stay with us at the Newgate Hotel. I do hope that we will have the pleasure in welcoming you back in the near future. Kind regards Julie Riddell General Manager More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 9, 2015

If you are looking for somewhere to stay that is cheap, this is your place the rooms are dated but clean, no air con be mindful of that staff were helpful and breakfast was OK. The location is ideal if you were hitting the town.

Was this review helpful? Yes
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for your comments on Trip Advisor. I am delighted to read that the hotel met your requirements. The hotel staff will also be very pleased that you found them to be helpful. I do hope that we will have the pleasure in welcoming you back to the Newgate hotel in the near future. Kind regards Julie... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 4, 2015

What a dive knew as soon as we pulled up shabby hotel cheap rooms not exactly top spek bit perfect for hen stag doo s or party people .staff are fab which is a shame cos hotel wants knocking down .stayed one night cos went for a Greek meal wouldn't stay again .noise all night inside and outside hotel was... More 

Was this review helpful? Yes
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for posting your comments on Trip Advisor. I am disappointed to read that the Newgate Hotel did not meet your expectations. However, I am pleased to see that you found the staff to be fab. Thanks again for taking the time to post your comments Kind regards Julie Riddell General Manager More 

Listowel, Ireland
2 reviews
5 of 5 stars Reviewed April 28, 2015 via mobile

This was my fourth stay in this hotel. And each time it's been a very pleasant stay. It is very central location in the middle of city. Especially near bars clubs and sshopping areas. The accomodation is clean and comfortable and breakfast is very good and great selection. But he staff in this hotel made the stay extra special. They... More 

Was this review helpful? Yes
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for posting your comments on Trip Advisor. I am delighted to read that again you enjoyed your stay with us at the Newgate Hotel. I am especially pleased to see that you find the staff made the stay for you. I hope that we will see you again soon Kind regards Julie Riddell General Manager More 

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