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Newgate Hotel

Newgate Street, Newcastle upon Tyne NE1 5SX, England
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369 Reviews from our TripAdvisor Community

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Traveler rating
    27
    71
    93
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    109
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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    (93)
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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Stopped here for a couple of nights midweek. Booked the hotel online as the fact there was free parking in the city centre seemed like a good deal. How wrong I was... The hotel was opened in 1969 and unfortunately doesn't seem to have much spent on its upkeep since then. I can only describe the public areas as shabby... More 

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Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago via mobile

spent 3 nights at the Newgate hotel and its central location is great for the shops and bars. The hotel offers parking on site and has a small bar/ lounge. The rooms are equipped with a small TV, kettle etc but the decor is tatty, curtains hanging off, heating either full on or full off with thinly glazed aluminium frames... More 

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Travelers are raving about these Newcastle upon Tyne hotels

Manchester, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The staff are fine (and judging from the past reviews, they will respond to this one too). There's a door guy at night; someone hard enough on night desk to keep the serious troublemakers at bay, and someone nice in the morning for checkout. The issue appears to be that whoever owns this has no interest in maintaining the hotel.... More 

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Hereford
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I would only recommend this hotel for lads on a night out who only require a bed for the night. The quality of hotel is appalling on every level. Only pros is the location and free parking. Apart from that the whole hotel experience has left me needing a shower on leaving !

Was this review helpful? Yes
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for your comments on Trip Advisor. We will take on board your comments. Thanks again for taking the time to post your review. Kind regards Julie Riddell General Manager More 

Matlock, United Kingdom
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
1 of 5 stars Reviewed 3 weeks ago

As soon as you walk into this place you can tell it's a low budget hotel. The fact they take £30 deposit of you when you check in says it all really!! Never have I had to do this before, I think we needed to be payed to stay here rather than the other way round. The hotel is dated... More 

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JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for taking the time to write a review on Trip Advisor. Firstly, the security bond is taken from all "groups" that stay at the hotel and is a fairly common practice within Newcastle. You don't seem to mention that this was all returned to you upon your departure, which is the case with the majority of... More 

Glasgow, United Kingdom
1 review
3 of 5 stars Reviewed July 21, 2015

The hotel was a bit run down and our toilet wasn't working. However it was right in the middle of town and near the train station and perfect for a weekend away all the clubs were a two minute walk and tiger tiger was right round the corner, was ideal for us as that's what we were wanting. The staff... More 

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JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for taking the time to post your comments on Trip Advisor. I am sorry to see that your toilet was not working on your arrival, although I am pleased that this was fixed quickly. I am delighted that the location was good for you and found the staff to be friendly. I hope that we will... More 

Ipswich, United Kingdom
Level Contributor
3 reviews
3 of 5 stars Reviewed July 11, 2015

It took ages to find the car park and when we rang we were given a different post code, why no put this on the website in the first place? We arrived on 7th July and the young man on reception seeing we had arrived by car could have told us then how to open the barrier, instead we drove... More 

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JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for taking the time to post your comments on Trip Advisor. I am sorry to see that you have difficulties in finding the car park. The Sat Nav post code can be found on our website. I am pleased to read that you found the breakfast waiter to be friendly and cheerful. Also, it is good... More 

Scarborough, United Kingdom
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed July 10, 2015

Booked this hotel as it was city centre with parking, well the parking was a nightmare. It took over an hour to find that to get to the car park was down a side street then down a small back alley and finally up a ramp. The room was small but clean however it was next to the lift so... More 

Was this review helpful? Yes 1
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for posting on Trip Advisor. I am disappointed to see that the Newgate Hotel did not meet your expectations. The post code for Sat nav access is posted on our website. I am sorry to see that the shower was not sorted out during your stay, I have addressed this lack of communication with the reception... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 30, 2015 via mobile

Booked this through superbreak for the take that concert it is in much need of some tlc to bring it up to date it's ok if ur away for a messy weekend there was a few stains on carpet n headboard Reception area needs updating

Was this review helpful? Yes 1
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for taking the time to post your comments on Trip Advisor. I am pleased that the hotel location was good for your concert visit. Thanks again for the post. Kind regards Julie Riddell General Manager More 

Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 30, 2015

Very odd layout if your on foot with luggage two huge flights of stairs then windy passages to reach reception. Staff are rude and discriminative(im homeless) the lift is weird drops when you get in to it. Rooms are basic theres a night club roughly 2floors below the entrance in the basement which i could hear clearly on the 2nd... More 

Was this review helpful? Yes 1
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for your comments on Trip Advisor. I am sorry that you felt the staff were rude to you. I will discuss this with them to ensure they are not like this with others. Thanks again for taking the time to post your comments Kind regards Julie Riddell General Manager More 

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