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Newgate Hotel

Newgate Street, Newcastle upon Tyne NE1 5SX, England
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Newgate Hotel
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364 Reviews from our TripAdvisor Community

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Traveler rating
    27
    71
    93
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    106
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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Glasgow, United Kingdom
3 of 5 stars Reviewed 1 week ago

The hotel was a bit run down and our toilet wasn't working. However it was right in the middle of town and near the train station and perfect for a weekend away all the clubs were a two minute walk and tiger tiger was right round the corner, was ideal for us as that's what we were wanting. The staff... More 

Was this review helpful? Yes
Ipswich, United Kingdom
2 reviews
3 of 5 stars Reviewed 2 weeks ago

It took ages to find the car park and when we rang we were given a different post code, why no put this on the website in the first place? We arrived on 7th July and the young man on reception seeing we had arrived by car could have told us then how to open the barrier, instead we drove... More 

Was this review helpful? Yes
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for taking the time to post your comments on Trip Advisor. I am sorry to see that you have difficulties in finding the car park. The Sat Nav post code can be found on our website. I am pleased to read that you found the breakfast waiter to be friendly and cheerful. Also, it is good... More 

Scarborough, United Kingdom
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Booked this hotel as it was city centre with parking, well the parking was a nightmare. It took over an hour to find that to get to the car park was down a side street then down a small back alley and finally up a ramp. The room was small but clean however it was next to the lift so... More 

Was this review helpful? Yes
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for posting on Trip Advisor. I am disappointed to see that the Newgate Hotel did not meet your expectations. The post code for Sat nav access is posted on our website. I am sorry to see that the shower was not sorted out during your stay, I have addressed this lack of communication with the reception... More 

Travelers are raving about these Newcastle upon Tyne hotels

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Booked this through superbreak for the take that concert it is in much need of some tlc to bring it up to date it's ok if ur away for a messy weekend there was a few stains on carpet n headboard Reception area needs updating

Was this review helpful? Yes
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for taking the time to post your comments on Trip Advisor. I am pleased that the hotel location was good for your concert visit. Thanks again for the post. Kind regards Julie Riddell General Manager More 

Newcastle upon Tyne, United Kingdom
2 of 5 stars Reviewed 4 weeks ago

Very odd layout if your on foot with luggage two huge flights of stairs then windy passages to reach reception. Staff are rude and discriminative(im homeless) the lift is weird drops when you get in to it. Rooms are basic theres a night club roughly 2floors below the entrance in the basement which i could hear clearly on the 2nd... More 

Was this review helpful? Yes
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for your comments on Trip Advisor. I am sorry that you felt the staff were rude to you. I will discuss this with them to ensure they are not like this with others. Thanks again for taking the time to post your comments Kind regards Julie Riddell General Manager More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

It was like the room had never been cleaned. There was dust on everything. Our toilet didn't flush The room wasn't cleaned the next day even when we had been out all day and back by 5pm it was still not cleaned. The sink in the bathroom was blocked. The lifts are so dated and there's finger marks all over... More 

Was this review helpful? Yes 2
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for posting your review on Trip Advisor. I am disappointed to see that the hotel did not meet your expectations. It is unfortunate that you did not highlight any of these comments to us during your stay where we would have course done our utmost to rectify them. The mirror in the lift has now been... More 

Cheshire, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 8, 2015

If you're going away for a messey weekend with friends and are looking for something cheap, smack bang in the middle of the city then this place is perfect. It's got free parking and is right near the station. It's pretty dated with old tv's and a bit run down in the bathrooms. But it's very clean and the beds... More 

Was this review helpful? Yes 2
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for posting your comments on Trip Advisor. I am pleased to read that the Newgate Hotel met your expectations. I am pleased to see that you found the rooms to be clean and the beds to be comfortable. I do hope that we will have the pleasure in welcoming you again in the near future. Kind... More 

Reading, United Kingdom
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed May 31, 2015

The hotel is tired, dated and in need of a lot of TLC. That said it is aiming for the stag / hen trade and if you want a bed for the night in the centre of town then this does the job. Beds are comfy, towels are good - everything else is not so good. Water leaking from the... More 

Was this review helpful? Yes
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for taking the time to post your comments on Trip Advisor. I am pleased the hotel served your purpose for your weekend with the lads. I am sorry that there was a leak in the entrance on your last night, unfortunately, one of our guests fell asleep with the taps running! Thanks again for taking the... More 

Solihull
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 9, 2015

The Newgate Hotel is very central in Newcastle. Do not be put off by the entrance. The rooms are a good size and very clean. Good bathroom with bath and shower, with lovely big bath towels. Excellent cooked breakfast. A very good no frills hotel but very comfortable and friendly.

Was this review helpful? Yes
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for taking the time to post your comments on Trip Advisor. I am very pleased to see that you enjoyed your stay with us at the Newgate Hotel. I do hope that we will have the pleasure in welcoming you back in the near future. Kind regards Julie Riddell General Manager More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 9, 2015

If you are looking for somewhere to stay that is cheap, this is your place the rooms are dated but clean, no air con be mindful of that staff were helpful and breakfast was OK. The location is ideal if you were hitting the town.

Was this review helpful? Yes
JRiddell, General Manager at Newgate Hotel, responded to this review

Dear Guest Many thanks for your comments on Trip Advisor. I am delighted to read that the hotel met your requirements. The hotel staff will also be very pleased that you found them to be helpful. I do hope that we will have the pleasure in welcoming you back to the Newgate hotel in the near future. Kind regards Julie... More 

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