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BEST WESTERN Ryokan Hotel

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358 Westgate Road, Newcastle upon Tyne NE4 6NU, England
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BEST WESTERN Ryokan Hotel
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BEST WESTERN Ryokan Hotel
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184 reviews from our community

Traveler rating
    83
    60
    25
    9
    7
See reviews for
11
69
7
50
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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    (56)
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London, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This was actually a pretty nice hotel. The receptionist was really good and very friendly and helpful (thanks!) Our room was comfortable and the bathroom very modern and clean, albeit a little small. The location is a little out the way, but we were able to walk back from Grey Street/the town centre in about 20-25 minutes so not really... More 

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Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear JenniGoo, Thank you for your feedback. It is always nice to hear from guests and their stay. I am sorry to hear that you were woken by some guests returning from being out. We do cater for small Hen and Stag parties, but can say that they have all been very well behaived. We hope to welcome you again... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Ryokan hotel for a few days. I had read the varied reviews on here and was a little concerned about my booking. However I have found the hotel to be excellent. Staff are really helpful and friendly. Nothing is to much trouble. Any questions about shopping, eating and transport were answered fully by the reception staff.... More 

Was this review helpful? Yes 1
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear Josie H, Firstly may I take this opprotunity to thank you for your feed back. It is always nice to hear from guests and their experience during their stay. I am glad to hear that you found the hotel to your liking after reading previous reviews, and you had a chance to experience the food in Luigikhan's. We look... More 

Huthwaite, Nottinghsmshire, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Although about 10 minutes by car from Newcastle Railway Station the Hotel is easily accessible by car from the A1 J75. Pleasantly surprised. Lovely lobby and welcoming host. Nothing appeared too much trouble. Room was a suitable size and the bed was a full size king. Everything was clean tidy and linen, crisp. The Punjabi restaurant on site did not... More 

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Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear Philip M, Firstly may I thank you for your feedback. It is always nice to hear from guests, and their stay at the hotel. Thank you for your comments on the hotel and the restaurant. We look forward to welcoming you again to the BEST WESTERN Ryokan hotel on your next trip to Newcastle. Kind Regards Ian Nicholls General... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at the Best Western for a few days while on a cricketing tour, staff was nice and friendly, although they seemed a little unsure about places nearby. The rooms were clean and comfortable, although some rooms were missing hair dryers- that was hardly a matter of concern. The complimentary breakfast lacked variety, but was still decent. I personally... More 

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Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear Mohammad C, Firstly may I take this opprotunity to thank you for your feed back. I am sorry to hear that there was missing hairdryers, this will be addressed and replaced, all rooms come as standard with these. With regards to the rate, without knowing what your oraniser has charged you, we haven't increased our rate in all the... More 

Glasgow, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel was clean enough apart from the walls in the room could have done with a coat of paint the bed was big and very comfy and the bathroom was clean with a good shower and the staff were helpful and friendly. The only real problem was the price as we paid £100 for a double room without breakfast... More 

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Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear Weejinky67, Firstly thank you for the feedback. It is always nice to ehar from guests and there experience. The hotel is painted every six months and we are in the process of starting this again. I am sorry that you found the rates to be high. We do offer an advance purchase price which is cheaper. Our rates are... More 

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

After spending the evening in Newcastle we returned to our hotel around 2am in the morning. On arrival we found the main door (only entrance into the hotel) was locked. We spent 15/20 minutes or so ringing the bell, knocking on the door and the ground floor windows until a member of staff finally came and unlocked the door for... More 

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Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear Denby2306, Firstly may I thank you for your feedback. It was myself you spoke to in the morning. Unfortunatly the battery had died on the remote bell. The hotel is manned 24 hours, and the night porter was doing his rounds in the hotel and didn't hear you until he had came back through from the kitchen area. I... More 

1 review
5 of 5 stars Reviewed April 20, 2015

Stayed here with my daughter on a Saturday night. Was about a 15 minute walk from the train station or about £3 in a taxi. Check in was quick and easy, room was clean, well equipped and very spacious with a huge bed. All of the staff were very friendly and helpful. Would definitely stay here again.

Was this review helpful? Yes
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear Sambot19, Thank you for your feedback. It is always nice to hear from guests and there experience. We look forward to welcoming you again to the BEST WESTERN Ryokan hotel on your next trip to Newcastle. Kind Regards Ian Nicholls General Manager More 

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