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BEST WESTERN Ryokan Hotel

358 Westgate Road, Newcastle upon Tyne NE4 6NU, England
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BEST WESTERN Ryokan Hotel
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219 Reviews from our TripAdvisor Community

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Portishead, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

Great stay. Lovely, friendly staff. Very welcoming. Ian on reception gave us lots of information, lots of places to go & see during our stay. Our room was fab, clean, & comfortable. Our stay over all was excellent. All needs catored for. Great break in Newcastle.

Helpful?
Thank Cath K
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear Cath K, Thank you for taking the time to leave some feedback regarding your recent stay. We always like to hear from guests and their experience while staying with us. Its lovely to hear that you found the staff to be lovely and friendly. I am glad I was of help being your local tourist information. As I mentioned... More 

Boston, Massachusetts
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights for the Rugby World Cup and had a great experience. The hotel is easy to get to from the A1 and has plenty of parking outside. For us the location was good, a short walk to the stadium but a longer walk to the city center shops and restaurants (though not long enough for... More 

Helpful?
Thank HollyHop_9
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear HollyHop_9, Thank you for leaving some feedback. it is always nice to hear from guests and their experience while staying with us. The hotel is ideal for St James stadium and as you would have noticed we were busy with other RWC supporters. We look forward to welcoming you again to the BEST WESTERN Ryokan hotel on your next... More 

Durham, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arived at 2 o clock, meet with a warm and friendly receptionist, rooms were clean spacious and warm. Went out into town, when we returned we asked for a taxi to take us to the Sage at 7, which she ordered. On our return I asked for more milk, which was brought straight up by the night reception, continental breakfast... More 

Helpful?
Thank denise-g58
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear denise-g58, Thank you for taking the time to leave some feed back. It is always nice to hear from guests and their experience while staying with us. We look forward to weloming you again to the BEST WESTERN Ryokan hotel on your next visit to Newcastle. Kind Regards Ian Nicholls General Manager More 

London, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed here for one night before an important meeting the next day and it was a huge disappointment. On arrival the taxi driver told me not to leave the hotel as the area is one of the worst and very dangerous. The hotel is sat next to three huge council tower blocks. People were hanging around the nearby streets drinking... More 

Helpful?
Thank NatalieRobinKelly
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear NatalieRobinKelly, Thank you for your feedback. I am soory to hear that you didn't enjoy your stay with us. The information given to you by obiously an unreliable taxi driver. The hotel has been trading for six years, and we have had no trouble in the surroundijg area. The tower blocks are outwith our control, and for the dodgy... More 

Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 12, 2015 via mobile

This is the hotel I have stayed at least once a month and each time 2-3 nights ever since February 2015 and a few times before that. You aren't talking about a five star boutique and chic, but why do you need that while you have great hosts in a cosy beautiful hotel? Rooms are clean and spotless at all... More 

Helpful?
Thank Pa Y
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear Pa Y, Thank you for your feedback. It is always nice to hear from guests and their experience while staying with us, and a good sign that you enjoy your stays with us is the returning visits. We look forward to welcoming you again to the BEST WESTERN Ryokan hotel on your next visit to Newcastle. Wishing you and... More 

Leeds, United Kingdom
Level Contributor
120 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed December 8, 2015 via mobile

When we arrived at 2 o clock no rooms were ready . We asked about a upgrade as we had a gold card and the guy on reception knew nothing about them . We asked for directions to a restaurant and he seemed confused . The room was spotless and the reception area had a token pop up Xmas tree... More 

Helpful?
1 Thank mandz11
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear mandz11, Thank you for your feedback. I am sorry that the Receptionist on shift on arrival was unable to assist with your requests. The BEST WESTERN Ryokan unfortunately does not have upgraded rooms, all our rooms are of the same style. As for asking him for directions to restaurant, I shall speak to him regarding this. I am glad... More 

Rochdale, United Kingdom
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 22, 2015

Absolutely brilliant hotel, the room was comfortable and clean. The restaurant was amazing, when I looked at the menu I thought it was a little under priced so was expecting either small portions or not so good quality, I was wrong on both accounts, the food was plentiful and the taste was outstanding, when I spoke to the man on... More 

Review collected in partnership with Best Western GB

Helpful?
Thank Darren W
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear Darren W, Thank you for your feedback. It is always nice to hear from guetss and their expereince while staying with us. It was myself taht you spoke with on check-out and I am glad to hear you enjoyed your meal in Luigikhan's amd found it under priced. As mentioned we shall be adding some cooked options to breakfast... More 

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