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BEST WESTERN Ryokan Hotel

Certificate of Excellence
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358 Westgate Road, Newcastle upon Tyne NE4 6NU, England
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BEST WESTERN Ryokan Hotel
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BEST WESTERN Ryokan Hotel
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175 reviews from our community

Traveler rating
    80
    58
    22
    8
    7
See reviews for
11
65
7
48
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
  • All months
    (175)
  • Mar-May only
    (47)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (49)
  • Dec-Feb only
    (48)
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Barnsley, United Kingdom
2 reviews
1 of 5 stars Reviewed 1 week ago

The place needs a good clean and redecorating. There was nowhere to put your toilet bag in the bathroom. There was a knob missing on the bath. Only 2 plug sockets in the room. The gap under the room door was rediculous, what would happen if there was a fire. We were told breakfast was 8am - 10am by the... More 

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Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear alison a, Firstly thank you for your feedback. Our hotel is decorated every six months. Both bathrooms that you had have two shelfs in each bathroom and also there is the top of the cistern if you don't have enough shelf space. The gap under the door has been checked by the fire department and we passed our assesment.... More 

Edinburgh, United Kingdom
2 reviews
1 of 5 stars Reviewed 4 weeks ago

We had booked 2 rooms here for the night. on arrival they told us we had been double booked and could not stay. They then tried to get us to stay in a 6 bed to 1 room hostel which we refused. This took ages while they were on the phone and not being very helpful we were waiting for... More 

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Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear Jenni H, Thank you for your feedback. On behalf of the whole team we am sorry that you experienced an overbooking situation upon check-in. This was an error on our part. I will speak to the receptionist regarding assisting you with the alternative accommodation. After speaking to you today 23/03/15 I can confirm that we have refunded the difference... More 

Chester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Stayed here on business drive through the town centre and it all looks lovely, drive up the hill to the hotel and it is in a very run down area. Checked into the hotel as I entered my room it hadn't been made up from the previous occupant so I returned to the reception area where I advised of the... More 

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Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear Justine N, Thank you for your feedback. The West End of the city has been having a lot of regeneration over the last few years. I am sorry to hear that the Receptionist had allocated you a non serviced room upon check-in. The hotel does not allow staff to as you put it Bring Dates back. The hotel was... More 

Glasgow
Contributor
16 reviews 16 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Upon arrival I was greeted by friendly and knowledgable staff who helped with a smooth check in and recommended local attractions to visit. My room was lovely and clean as was the bathroom with the morning breakfast being delicious and plentiful. Despite being a small hotel it is quite close to a busy road which makes it a little noisy... More 

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Workington, United Kingdom
Top Contributor
86 reviews 86 reviews
26 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stay here recently when attending a concert at the Metro Radio Arena. The welcome was warm and friendly, room clean and comfortable with underfloor heating. Free parking and wifi. A bit of a walk outside the centre which was no problem. Very good restaurant (reviewed separately). Would recommend.

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Faringdon, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here last night and I would recommend this hotel to travellers, especially if you enjoy Indian food. The evening meal was superb, not cheap, but superb. The room was recently refurbished and comfortable although not much work space. The only disappointment for me was the Breakfast, although presented prettily, my eggs were overlooked, toast was under toasted, but... More 

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Swansea, United Kingdom
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 10, 2015

Stayed here last night and overall, very impressed. Welcome from all members of staff was warm and the room was very comfortable and very clean. Nice restaurant on site.also, and this is rare, excellent wifi connection that was very quick! I would stay again if working in the area.

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