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All 77 Newcastle upon Tyne hotels

Kensington House Aparthotel

4.0 of 5 Hotel   |   5 Osbourne Road | Jesmond, Newcastle upon Tyne NE2 2AA, England
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Kensington House Aparthotel
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90%
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
123gigg
  • Overview
  • Reviews (176)
  • Photos (51)
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176 people have reviewed this hotel

Traveler rating
    111
    47
    10
    3
    5
See reviews for
43
32
2
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
There are newer reviews for Kensington House Aparthotel
See the most recent reviews
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Got a good price and was a great stay , staff very friendly , decor upmarket we stayed in room 51 two bed apartment but only one bathroom bed comfy and had a good night sleep , tv in living room and in one bedroom good choice of Chanel's , we would defiantly stay here again

Was this review helpful? Yes
GillHall, General Manager at Kensington House Aparthotel, responded to this review

Thank you for taking the time and writing a review for us, we are glad you enjoyed your stay with us. We have an apartment with a bathroom and ensuite shower, when you visit next time ring reception and they can go through all the options and types of apartment. We look forward to seeing you in the future. Kind... More

Hartlepool, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

From start to finish my wife and I had a great couple of nights away. The apartment was beautiful, it was like home from home and great value for money. Literally a minute from the metro station so great access into town etc. The welcoming was great from reception, the girl on reception complimented my wifes dress and conversed in... More

Review collected in partnership with this hotel

Was this review helpful? Yes
GillHall, General Manager at Kensington House Aparthotel, responded to this review

Thank you for taking the time to write a review for us, we are glad you enjoyed your stay and everyone was helpful. I will be having a word with housekeeping regarding your comments as this was unacceptable, all members of the team read the reviews which only helps to improve our service to our guests. We look forward to... More

Welwyn, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Conveniently located and near the Metro station, there is also a car park for those driving. Hotel comfortable and friendly staff. The rooms are serviced daily to a very good standard, WiFi very reliable.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GillHall, General Manager at Kensington House Aparthotel, responded to this review

Thank you for taking the time to write a review for us, we are glad you enjoyed your stay with us and look forward to seeing you again in the future Kind regards Gillian Hall More

Worcester, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have been on business in Newcastle for the last seven months and during this time, Kensington House became my second home. I was made to feel very welcome by all the staff and the quality of service was excellent throughout my stay. The rooms are serviced daily to a very high standard and the WiFi is very reliable. All... More

Review collected in partnership with this hotel

Was this review helpful? Yes
GillHall, General Manager at Kensington House Aparthotel, responded to this review

Thank you for your lovely review, it was a pleasure to look after you and on the odd occasion your wife, we wish you the very best in your new roles and house hunting, we hope you keep in touch. Kind regards Gillian Hall General Manager More

Hong Kong, China
Top Contributor
70 reviews 70 reviews
29 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The apartment was fabulous, lots of light, clean, location was a stone's throw to Jesmond tube station and really close to the town centre. Unfortunately, we cannot stay the same about the service, it was rude, abrasive and very upsetting. We were here for a wedding and spent two nights - the receptionist Cheryl was rude to every single person... More

Was this review helpful? Yes 3
GillHall, General Manager at Kensington House Aparthotel, responded to this review

Constructive criticism is always helpful. personal disgraceful attacks on members of my staff are unacceptable, Cheryl is not a bully nor is she a racist she has four mixed race children and is deeply offended by this disgraceful review and quite frankly everyone here is. Cheryl is a courteous helpful member of our team and would never behave in this... More

Newcastle upon Tyne, United Kingdom
2 reviews
4 of 5 stars Reviewed June 17, 2014

Great appt, very clean and perfect for my friends stay in Newcastle. Work colleagues use it a lot too and only have good words to say about it. Great location, central but quiet but still very convenient for Jesmond as well as town. Well recommended.

Review collected in partnership with this hotel

Was this review helpful? Yes
GillHall, General Manager at Kensington House Aparthotel, responded to this review

Thank you for taking the time to write a review for us we are glad you enjoyed your stay with us and look forward to seeing you again in the future Kind regards Gillian Hall General Manager More

Derby, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 17, 2014

We stayed for one night in a two bed apartment. Overall it was fine but just felt it needed a bit more attention to the details - the bin lid in the kitchen was missing, a few of the tiles on the floor were cracked, the dishwasher hadn't been unloaded, only two towels provided when the booking was for four... More

Was this review helpful? Yes
GillHall, General Manager at Kensington House Aparthotel, responded to this review

Thank you for taking the time and writing a review for us, we are glad you enjoyed your stay with us, and I totally agree with your comments about attention to detail, these have been addressed with housekeeping. We look forward to seeing you in the future. Kind regards Gillian Hall General Manager More

Birmingham, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 16, 2014

I went to University in Newcastle a few years ago, so it was nice to return as a 'grown up'. The apartments themselves are very nice, well designed and modern. They show a bit of wear and tear, for example badly damaged wallpaper, but on the whole good. The bed is comfy and the bathroom clean. The only things that... More

Was this review helpful? Yes 1
GillHall, General Manager at Kensington House Aparthotel, responded to this review

Thank you for taking the time and writing a review for us. We are in the process of planning a redecoration of the apartments at the end of this year. The receptionist has only been with us a few weeks and is still learning the ropes, no excuse I know but with time and encouragement will get there. We hope... More

Scotland
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 13, 2014

The apartment was really clean, comfortable and well equipped. Having stayed in hotels with our friends before, it was great to have proper socialising space. The only major downside was that there was only one bathroom - ensuite bedrooms would have been ideal. There were a few minor niggles - not enough storage space/shelves in the bathroom for example. And... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GillHall, General Manager at Kensington House Aparthotel, responded to this review

Thank you for taking the time and writing a review for us, we do have apartments with bathrooms and en suite, if you would like to book in the future ring directly and we can explain the apartments and what they have. We are looking at ways to increase storage in the bathrooms, we are glad you enjoyed your stay... More

Newcastle upon Tyne, United Kingdom
Top Contributor
56 reviews 56 reviews
21 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed June 12, 2014

I stayed here the night before my wedding and then on our wedding night. We had a basement apartment which was nicely decorated - my criticism would be that it was pretty dark. It's a basement, with dark walls, dark furniture and carpets. The kitchen had everything needed and the service was great - we rang up for extra milk... More

Was this review helpful? Yes
GillHall, General Manager at Kensington House Aparthotel, responded to this review

Thank you taking the time to write a review for us. Congratulations on your recent marriage. We are glad you enjoyed your stay with us and hopefully you will come and stay for your first anniversary. All our good wishes. Kind regards Gillian Hall General Manager More

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Additional Information about Kensington House Aparthotel

Address: 5 Osbourne Road | Jesmond, Newcastle upon Tyne NE2 2AA, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kensington House Aparthotel 4*
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Also Known As:
Kensington House Aparthotel Hotel Newcastle Upon Tyne
Kensington Hotel Aparthotel

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Amenities

Free Parking
Hotel Style
#5 Luxury Hotel in Newcastle upon Tyne #7 Business Hotel in Newcastle upon Tyne #10 Romantic Hotel in Newcastle upon Tyne #10 Family Hotel in Newcastle upon Tyne
Hotel Class
Official Description (provided by the hotel)
New to 2008, Kensington House Aparthotel is ideally located next to Jesmond Metro Station with easy access to Newcastle Centre and the airport. Set in the exclusive cosmopolitan Jesmond area, Kensington House Apartments offer stylish contemporary accommodation in a great setting. With a wide range of bars and restaurants on the doorstep and the city centre just minutes away, these two bedroom apartments are an ideal base for business and leisure travellers alike. ... more   less 
Number of rooms
23

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