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Kensington House Aparthotel

Certificate of Excellence
5 Osbourne Road | Jesmond, Newcastle upon Tyne NE2 2AA, England
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1 room 1 guest
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289 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
  • All months
    (289)
  • Mar-May only
    (58)
  • Jun-Aug only
    (101)
  • Sep-Nov only
    (77)
  • Dec-Feb only
    (53)
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Doncaster, United Kingdom
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 1 week ago

Avoid. This hotel's staff are not helpful at all, I asked nicely many times for help with something, was ignored :( Maybe a change in attitude would be nice? The price not adequate to hotel standard. Also very dated decor.

Was this review helpful? Yes
GillHall, General Manager at Kensington House Aparthotel, responded to this review

Thank you for taking the time to write a review. I am quite mystified by your complaint. As it was March when you stayed it is difficult to track down who the booking was under and what it was you were asking for? We diary any issues guests may have we have searched through March and can't find anything. Could... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 1 week ago

We spent one night at the Kensington House Aparthotel on our way from Edinburgh down to London. The reception staff was very helpful and friendly. Our room was amazing! Incredibly clean and stylishly decorated. The location is convenient as well, just a short walk to downtown Newcastle. I would absolutely recommend!

Review collected in partnership with this hotel

Was this review helpful? Yes
GillHall, General Manager at Kensington House Aparthotel, responded to this review

Thank you for taking the time and writing a review for us, we are so glad you enjoyed your stay with us, it makes it all worth while when we get lovely positive reviews from our guests. We hope to see you again in the future. Kind regards Gillian Hall General Manager More 

Newcastle upon Tyne, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

As has been the case previously we really enjoyed our stay, the apartment the facilities were excellent, all staff were both friendly and helpful. I have no hesitation in recommending your facilities.

Review collected in partnership with this hotel

Was this review helpful? Yes
GillHall, General Manager at Kensington House Aparthotel, responded to this review

Thank you for writing us a review, we are so glad you enjoyed your stay with us again, it is always wonderful to see guests returning. We look forward to seeing you again in the future. Kind regards Gillian Hall General Manager More 

Stirling
1 review
4 of 5 stars Reviewed 3 weeks ago

Fresh milk, Tea etc provided along with cereals and croissants for breakfast. The apartment was clean. Staff very helpful. Really near Jesmond metro so a great location and easy to get to city centre.

Review collected in partnership with this hotel

Was this review helpful? Yes
GillHall, General Manager at Kensington House Aparthotel, responded to this review

Thank you for taking the time and writing a review for us, we are glad you enjoyed your stay with us and look forward to seeing you again in the future. Kind regards Gillian Hall General Manager More 

Level Contributor
93 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed here several times and will be back. Much nicer than a hotel room if you are staying with a group or for a longer period. Well equipped kitchens, comfortable sitting areas, will have food delivered from local restaurants, comfortable beds, great bathrooms, very friendly and helpful staff, easy parking. Handy for town centre by taxi, Metro, bus,... More 

Was this review helpful? Yes
GillHall, General Manager at Kensington House Aparthotel, responded to this review

Thank you for taking the time and writing a review for us, it is always lovely to see guests returning to us, it makes it all worth while, we look forward to seeing you again in the future. Kind regards Gillian Hall General Manager More 

Leeds
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just returned from a weekend with 5 friends and we are all extremely impressed with the standard and cleanliness of the apartments. We used 2 apartments, a 1 and 2 bedroomed and both were very spacious, modern and clean. The lady on reception was friendly and helpful. I would recommend these apartments to anyone wishing to visit Newcastle as it's... More 

Was this review helpful? Yes
GillHall, General Manager at Kensington House Aparthotel, responded to this review

Thank you for taking the time and writing a review for us, we are glad you enjoyed your stay and hopefully we will see you in the future. Kind regards Gillian Hall General Manager More 

Cumbria, United Kingdom
2 reviews
5 of 5 stars Reviewed July 24, 2015

We would thoroughly recommend this venue. It provided excellent rooms, with modern decor and up to date provisions. Sky TV & WIFI fulfilled teenage requirements! Service was great, staff were welcoming and sourced a exclusive taxi service for us for our friends wedding venue. Nice little extra touches, such as croissants for breakfast, milk for teas and coffees and other... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
GillHall, General Manager at Kensington House Aparthotel, responded to this review

Thank you for taking the time and writing a review for us, yes travelling with teenager can be a bit of a mine field glad we helped to take the pressure off. We look forward to seeing you again in the future. Gillian Hall General Manager More 

Glasgow
1 review
5 of 5 stars Reviewed July 23, 2015

Great apartments. Clean, comfortable and nice extra touches. We attended a wedding at 'As you like it' and the apartments were ideally placed. Highly recommended. Will definitely stay here again!!!!!!

Review collected in partnership with this hotel

Was this review helpful? Yes
GillHall, General Manager at Kensington House Aparthotel, responded to this review

Thank you for taking the time and writing a review for us, we are glad you enjoyed your visit and everything went well at the wedding. We look forward to seeing you again in the future. Kind regards Gillian Hall General Manager More 

Cambridge
1 review
5 of 5 stars Reviewed July 20, 2015

Fantastic place. Clean and Luxurious. Friendly and helpful reception. Perfect location seconds from metro station (probably just a short walk into town too if you know the way). Ideal for me and my teenage daughter - cheaper than two hotel rooms and far more space.

Review collected in partnership with this hotel

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Colne
1 review
4 of 5 stars Reviewed July 19, 2015

Great apartment with really good kitchen. Plenty of room. And a good location being in jesmond with a long road of bars more or less on your doorstep. Good apartment if your visiting newcastle for a night out.

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