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Manor House Hotel & Spa

Newlands Corner, Guildford GU4 8SE, England
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Manor House Hotel & Spa
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Manor House Hotel & Spa
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405 reviews from our community

Traveler rating
    114
    94
    81
    56
    60
See reviews for
67
127
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63
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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    (405)
  • Mar-May only
    (128)
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    (105)
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    (99)
  • Dec-Feb only
    (73)
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Surrey
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed today NEW

Not a way to run a business - no integrity, no customer service and that is a bad start in a customer orientated business. And don't be fooled by the "under new management" - new doesn't mean good, it means I really don't care. Deplorable.

Was this review helpful? Yes 1
Guildford
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

We pr-booked a free 2 hour spa session and when we arrived, we were ignored for a few minutes by 2 members of staff on reception desk. The girl then spoke to us directing us to changing room and pool etc. The pool and sauna etc very tired and in need of some TLC as soon as possible. We felt... More 

Was this review helpful? Yes 4

Travelers are raving about these Guildford hotels

United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Arrived to find no-one on reception, after waiting for ages a lady that barely spoke English checked me in, the room was disgusting, dated, needed a good polish and our towels were dirty!! customer service in the restaurant was awful and the food inedible!! breakfast was also disgusting and check out was painful with the same lady who could not... More 

Was this review helpful? Yes 4
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

If you want to be trodden over and treated with total disrespect and lack of decency, this is the place to come. Never, ever have I had the misfortune of coming across such a bunch of nasty, corrupt people. If you want people to have no care about you, or your wellbeing, do come here. All these people want is... More 

Was this review helpful? Yes 12
Norwich, United Kingdom
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 1 week ago

On arrival you are confronted by a large rambling building in urgent need of some TLC. Every part of the outside needs attention. And that theme continues throughout the public rooms as well as the bedrooms. The bedrooms themselves are clean but extremely dated. It never seems to amaze me that staff do not try out the systems in rooms.... More 

Was this review helpful? Yes 6
Andrew M, Owner at Manor House Hotel & Spa, responded to this review

Whilst your review is amiusing I think you have added a strong dose of poetic license to add humour. The grounds have been newly landscaped and I think it is wrong of you to critise this just because it is a work in progress. Indeed, this week we have started planting, we have added extra topsoil and just today we... More 

UK
2 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

Big disapointment! They took deposit 9 months in advance, then 3 weeks before the big day they tripled the price. It was a horrible experience. I will never book anything here. Should change management.

Was this review helpful? Yes 11
Guildford, United Kingdom
Reviewer
4 reviews 4 reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago

When a business is taken over in December 2014, would it not be appropriate for the new owners to communicate with all existing bookings previously made? This sadly didn't happen at the Manor House Hotel in Newlands Corner, leaving school organisers (who had booked this venue in December) struggling to find a venue for a Prom Booking for 180 teenagers.... More 

Was this review helpful? Yes 13
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

What despicable business ethics this hotel shows by not honouring arrangements made 6 months ago. Not answering calls made to them, then demanding 3 times more money 3 weeks prior to a school prom. Do not consider booking an event here. We will certainly not be recommending ever.

Was this review helpful? Yes 8
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel was booked for a school prom. The booking was made last September and the deposit was taken. The school have been chasing them up to make the final arrangements and yesterday were told that the booking would only be honoured if the school paid triple the price. The school could not afford this so The Manor House Hotel... More 

Was this review helpful? Yes 11
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

That's not fair the prom for st.Peter's have been cancelled three weeks before the even leaving families very upset,when it was booked in September last year so be aware when you organise your party ,you might have to reserve another place just in case,!!!

Was this review helpful? Yes 9
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