I stayed here on business, and dreaded it because of the poor reviews! What a pleasant surprise! I found the hotel generally clean and tidy, the room was a bit dated but clean and pleasant. The bar and restaurant areas have clearly been updated. The staff were helpful and polite. Breakfast was good quality if a bit expensive. Parking on... more

The room was OK but very small, however the noise was totally unacceptable. There was a loading bay right next to the window, with constant loading and shouting ALL night. No alternate room was offered even after several complaints, and both the night and morning reception staff were dishonest and unreliable. My complaint to the management the next day was... more

I stayed here one night whilst on a training course. Considering the £130 a night cost of a room, it just didn't seem all that good. My room had a sliding wall/ceiling. Finding the room was a real pain as you need to use a network of different stair cases to get to different parts of the hotel. Nothing overly... more

This has to be one of the worst hotels I have had to stay in. I booked for a week but I cancelled the rest of the reservation within 5 minutes of checking in, it is way over priced and I would expect to pay far less for what you get. The room was a box with out the space... more

We booked three particular rooms at the Mandolay way back in January for our daughter's wedding (in May). The rooms were specially chosen as they were the best rooms in the hotel and close together with a little landing, which was perfect for the make up artist etc. On the eve of the wedding the hotel management allowed the brides... more

Stayed in a family room in the coach house with 2 single beds and a double, perfectly OK room with clean bathroom and good shower. No view except of other buildings but wouldn't expect one in a town centre room. Stayed on a Saturday night and weren't disturbed by the bar, probably because we were in the coachhouse but it... more

We stayed at the hotel after a Wedding, along with a number of other guests. What we weren't told was that there was a bar which is open until 2am! We thought our room (No 42) in the lower ground level would be far enough away from the noise....how wrong we were! We had decided to not go the bar... more

I stayed at this hotel for one night while I was Guildford to see some old friends. Guildford is a lovely town and the hotel is right in the centre. The main high street is at 2 minutes walk. The hotel staff were very friendly and welcoming. The room was quite nice too. Although the price was a bit high... more

My first trip to the UK on business and I was referred to hotel by work colleague, didn't realize he disliked me. The hotel was rated as three star but even by lax North American standards it would have trouble with one. The first room I was given I jokingly referred to as the dungeon was sub ground level and... more