We went to the Holiday Inn in Guildford in May 2012. It is situated just off the A3 (University exit), which means you really need a car. However, it is well catered for cars, with a convenient location and a car park.
Staff at the reception seemed competent and helpful. We arrived too early to check in but could leave...
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We arrived at the hotel and were greeted by a nice gentleman. He checked us in, was not impolite but lacked any sense of customer care or enthusiasm. He seemed to be going through the motions. He tried to sell us a voucher or something for another visit and we said no as we know we will never return this...
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We have been looking for a hotel in the area in order to make trips to see my husband's mother more comfortable. I know Holiday Inns are seen as Business Hotels...but this was pretty much splendid in every way.
I booked on-line and found an excellent rate for a 2x double bed executive room. Less than £100 - which is...
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Thank you so much for taking the time and trouble to write a very comprehensive review regarding your recent stay with us. I was delighted to read your comments and have shared them with my team, particularly Anil and Salvatore. I do hope we will have the opportunity to welcome you back to the hotel the next time you visit...
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Thank you to Rachael (the wedding co-ordinator) and Damien (the informal host) for our lovely wedding, which took place on 24 March 2012.
It goes to show that you can have a lovely, stress-free, elegant wedding without breaking the bank and without spending several months doing unnecessary planning.
All of our guests thoroughly enjoyed the day (especially the discounted bar...
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Over the years I have stayed here probably more than 40 times. The rooms have the usual facilities and the beds are quite comfrtable with the H Inn pillow choice. It's in a quiet setting so usually no noise intrusion which is good, but also means that you really need a car otherwise it's multiple taxi rides in and out...
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Thank you for your recent review and your constructive feedback. As a regular visitor to the Holiday Inn and the area you know the hotel very well. Your feedback allows me to review the facilities and services that we offer and where appropriate to make changes and improvements. I do hope we will have the opportuntiy of welcoming you back...
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I recently stayed at this Holiday Inn when in Guildford for business. It really is one of the best we have in the UK. The staff are always friendly and efficient and the rooms, although small compared to the Holiday Inns in the US, are clean and comfortable. The restaurant is good, not a great atmosphere but the menu is...
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Thank you for taking the time and trouble to write a review it is much appreciated. I always share reviews with my team as it is so important that they understand what guests are saying about our hotel and about the service they provide. It is always very motivating to share positive feedback.
We hope to look after you again...
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I don't normally write reviews however this hotel deserves one, the staff are absolutely lovely, rooms were lovely and the food was excellent. Family friendly hotel, they were so accomodating
So pleased to read your review particularly as you don't normally write reviews, it really is much appreciated. I have already shared your kind comments with my team.
I do hope we will have the opportunity of looking after you and your family again soon.
Kind Regards,
Jane Standing, General Manager
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To be fair, I didn't stay here, but used the hotel for a daytime conference. For that purpose, it is perfect. The conference/meeting rooms are in a separate wing with its own reception and meeting area - which we use for a stand up sandwich lunch. The room itself - Clandon 1 was very comfortable for 50 in cinema style...
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Thank you so much for taking the time and trouble to write a review further to your recent conference at the hotel. I was delighted to read your comments about the facilities and service you received and have shared them with my team.
The Conference Centre has 15 meeting rooms and we are ideally located just off the A3 so...
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We held our daughters wedding here last weekend and were pretty impressed with everything.
Right from the time of viewing as a potential wedding venue right up to the end of the evening we were treated as royalty. Nicky the wedding co-ordinator was amazing. She must deal with clients day in day out but my daughter and her fiance were...
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I was delighted to read your recent review and so pleased to hear that the staff, in particular Nicky and Katja ensured that the wedding of your daughter was a great occasion. I have shared your feedback with all the staff involved in making your daughter's day a special one. It is always rewarding to receive positive feedback and thank...
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This hotel is situated near to the A3 and is very easy to reach but it is far enough away from the noise so that it did not intrude. I was greeted by very cheery and helpful reception staff and was quickly checked in and given a rather pleasant room. There seemed to be lots of people using the restaurants...
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Thank you so much for writing a very comprehensive review, it is much appreciated. I was delighted to learn that you enjoyed your stay with us and thank you for your feedback. I have noted your comments about the cost of Internet and the selection of TV channels in particular in this the Olympic year. Your feedback is highly valued...
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