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Holiday Inn Guildford

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Egerton Road, Guildford GU2 7XZ, England
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Holiday Inn Guildford
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Holiday Inn Guildford
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423 reviews from our community

Traveler rating
    127
    165
    96
    22
    13
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100
81
22
150
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newton Abbot, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Perfect for a business meeting with a tasty food selection. Evening bar staff very attentive and helpful. Comfortable rooms with good blackout curtains. Gym and pool well serviced and open for long hours

Was this review helpful? Yes
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay at the hotel. I am delighted to learn how much you enjoyed your stay. I do hope we have the pleasure of welcoming you back to the hotel in the near future. Kind regards Michelle Gillham, Hotels PA More 

Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have been staying at the Holiday Inn overnight for a series of 5 conferences over the last month. I have 2 more to go! I have found this lovely hotel to be comfortable, the rooms are beautiful and spotlessly clean. The staff are friendly and helpful and endlessly cheerful. I've enjoyed every visit, in fact I look forward to... More 

Was this review helpful? Yes
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your series of recent stays. I am delighted to learn how much you enjoyed your stay and conference. We look forward to welcoming you back to the hotel very soon! Kind regards Michelle Gillham, Hotels PA More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

I only spent one night there but pleasantly surprised that all the staff I encountered were very welcoming and friendly, some had exceptional customer service skills. Keep up the good work. I was a bit disappointed that the Wi-Fi wasn't free.

Was this review helpful? Yes
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay at the hotel. With regards to internet, I can confirm IHG Reward Club Members receive complimentary wifi access, this is free to join, so do speak with a member of staff when you are next here to join or run through the other benefits.... More 

South Yorkshire, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Just had a Salmon fillet ceasar salad with a side of Chunky chips. Very, very tasty. Always nice to have the choice of bath or shower. Also free wi-fi as a loyalty card holder. Looking forward to the usual ample breakfast.

Was this review helpful? Yes
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind regards Michelle Gillham, Hotels PA More 

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Although we stay in Guildford a lot, this was our first visit at the Holiday Inn. We were greatly impressed. We asked for a quiet room on an upper floor and got one - not always the case. Our bedrooms was large, clean and well equipped. Breakfast was good too. Staff were friendly and professional and the fitness area very... More 

Was this review helpful? Yes
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay. I do hope we have the pleasure of welcoming you back to the hotel in the near future. Kind regards Michelle Gillham, Hotel's PA More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

It is not often that I write reviews, but the staff at The Holiday Inn Guildford have been so exceptional that it is most definitely worthy of comment. Not only are they unwaveringly helpful, kind and polite, they go the extra mile to help in absolutely any way they can. They provide a friendly and professional service and the teams... More 

Was this review helpful? Yes 1
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay at the hotel and thank you for your very kind comments regarding our staff. I do hope we have the pleasure of welcoming you back to the hotel in the near future. Kind regards Michelle Gillham, Hotels PA More 

1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

The quality and politeness of staff-customer interaction at the Holiday Inn Guildford is inversely proportional to their hierarchical position - that is to say the supervisors and managers are a rude and distasteful bunch, sadly leaving a lingering sour taste after what is a very well cooked meal or breakfast. There are several polite and charming waiters who are diamonds,... More 

Was this review helpful? Yes 7
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay at our hotel. I was most disappointed to read your stay was not up to our usual high standards. Please accept my sincere apologies. Our Operations Manager is very keen to speak with you further regarding your experience, if acceptable I would be grateful... More 

Geneva, Switzerland
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A purpose built hotel benefiting from all the expertise of modern planning. The staff are friendly and attentive, the rooms functional and well-proportioned. An aquatic area, ironically, would certainly be a pleasant way to pass a rainy few hours... My only quibble would be that the music was a little too loud in the reception/entertaining area - this constant bombardment... More 

Was this review helpful? Yes
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay at our hotel. Thank you for your feedback regarding the hotels background music, which I will review with my team. Should we have the pleasure of welcoming you back to the hotel in the near future, please do speak to a staff member about... More 

Dublin, Ireland
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel itself is a short bus trip to the town and very easy to access with a bus stop just outside the hotel grounds, the hotel itself is nice and clean and has a lovely leisure centre. Service in the restaurant is slow and food is quite expensive, I would recommend eating outside of the hotel for better prices.... More 

Was this review helpful? Yes
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay at our hotel. I was most concerned to read you found the restaurant service slow and quite expensive, please accept my sincere apologies. It was good however to read that you felt the hotel was clean and that you enjoyed the health Club. Thank... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Me and my partner went to Guilford for a nice weekend as the town is amazing! The holiday in is just off the A3 so there is noise but not heard in the room as the glazing is spot on. The reception is very welcoming and the hotel is very very clean. The room is perfect size, nice shower bath,... More 

Was this review helpful? Yes 1
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay at the hotel. I am sorry you found the toilet a little low but delighted you had a great weekend. I do hope we have the pleasure of welcoming you back to the hotel in the near future. Kind regards Michelle Gillham, PA More 

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