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Holiday Inn Guildford

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Egerton Road, Guildford GU2 7XZ, England
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Holiday Inn Guildford
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448 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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    (448)
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Whiteley, United Kingdom
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I visited and stayed overnight to celebrate a 70th Birthday party. When I arrived the staff on reception gave us a warm welcome and interacted with my 5 year old son really well, which I feel is very important to me as a parent. We were informed of all the service available to us, they even gave my son a... More 

Was this review helpful? Yes
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for your very kind comments. We are delighted to learn how much you enjoyed your stay. Its great to hear you would not hesitate to return, we would love to welcome you back. Kind regards Michelle Gillham, Hotels PA More 

Southampton, United Kingdom
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We stayed in the Holiday Inn just for one night as we were in Guildford for dinner and a couple events. When we got into our room there was hair in the bath tub and hair around the sink, which we cleared away and tidied up. But there was also some mess left on the table in the living area... More 

Was this review helpful? Yes
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, I was most concerned to hear your stay was not up to our usual high standards, please accept my sincere apologies. I would very much like to speak with you further regarding your stay. If acceptable, please do contact me on michelle.gillham@ihg.com. Kind regards Michelle Gillham, Hotels PA More 

Nottingham
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a very pleasant stay at The Holiday Inn. Was given a huge family room it was comfortable, particularly the bed. Breakfast was also really good. We were also looked after on the Sunday with excellent lunch and drinks. Quiet, welcoming.. Well done HI

Was this review helpful? Yes
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay at the Holiday Inn Guildford. Its great to hear how much you enjoyed your stay. I do hope we have the pleasure of welcoming you back in the near future. Kind regards Michelle Gillham, Hotels PA More 

1 review
3 of 5 stars Reviewed 2 weeks ago

Stayed here a few times with business, the check in service is generally quite good and they have recently changed the menu in the bar / restaurant which is an improvement. They automatically add 10% service charge though even in the bar which is not highlighted and completely unjustified when I spent all night going to the bar for drinks.

Was this review helpful? Yes
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay at our hotel. It would be great to hear how we could change your 3 star review into 5 star review, if acceptable please do email me michelle.gillham@ihg.com . Guest feedback forms a vital part of our business and it is through constructive comments... More 

Falkirk, United Kingdom
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for 3 nights during recent business trip. Staff very helpful and friendly. Facilities a bit tired but ok for a business trip. We ate at the carvery grill and the food quality was poor; meat was dry and tough. A number of colleagues left their meal. Breakfast was ok though scrambled egg was again dry. Other... More 

Was this review helpful? Yes
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent visit to our hotel. I am sorry you felt our facilities were a little tired and the food dry, please accept my sincere apologies. I will of course discuss your comments with our management team to see where we can make changes. Guest feedback forms... More 

Level Contributor
104 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is not the best Holiday Inn I have stayed in but it offers good amenities and a particularly nice breakfast. Rooms could do with some updating (use Holiday Gatwick Worth as a template). Car park is quite small and always very busy with the unfortunate sight of people parking their large SUVs and 4x4 in the disabled spaces just... More 

Was this review helpful? Yes
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay at our hotel. I am sorry you felt your stay was not up to the usual high standards of a Holiday Inn hotel, please accept my sincere apologies. We are in the process of looking at how we can improve the guest rooms to... More 

Portsmouth, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just spent the weekend at the Holiday Inn Guildford & enjoyed it from start to finish. Start because of the very pleasant & friendly young lady at Reception on our arrival yesterday and finish because we didn't have to check-out until midday. The room was very comfortable & quiet, despite the hotel being conveniently located right by the A3. The... More 

Was this review helpful? Yes
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent visit to our hotel. I am delighted to hear how much you enjoyed your stay. The pancake machine is a personal favourite of mine too! I do hope we have the pleasure of welcoming you back to the hotel in the near future. Kind regards... More 

Consett, United Kingdom
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Well designed hotel. Only 3 floors, close to busy roads but you'd never know it as it's surrounded by trees. Comfortable rooms, quite spacious. good breakfast. Staff very helpful. Dinner specials are good value. Popular with locals for weddings.

Was this review helpful? Yes
Michelle G, Front Office Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you so much for taking the time to review your stay with us at the Holiday Inn Guildford. I was delighted to read your positive comments about the spacious bedrooms and our breakfast. I do hope I can welcome you back to the hotel again. With Best Regards, Adam Quay-Ross Front Office Manager More 

England
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I visited last week for a training course and would highly recommend the Academy. The facilities and staff are both excellent. I also stayed in the hotel. I found the staff to be very helpful and the breakfasts of a high quality. The menu for evening meals changed part-way through my stay which was a shame as I found the... More 

Was this review helpful? Yes
Michelle G, Front Office Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us at the Holiday Inn Guildford. I was really delighted to read your positive comments about the Academy Conference and Training centre. Consistency is a key part of our service and therefore I am sorry that the housekeeping element lacked this for you on this stay. Your... More 

London
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is an excellent hotel, perfect for working in the locality. This was a business trip but I decided to take my family as well. Booking a day before was perfect - hotel bookings on the phone booked us a perfect room esp as we have an odd size family of 5. I would rate the phone booking as perfect... More 

Was this review helpful? Yes
Michelle G, Front Office Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you so much for the glowing five star review of the Holiday Inn Guildford. I was so pleased to read your positive comments and I happy to read that you and your family had a great stay with us. I do hope I can welcome you and your family back again for another great experience. With Best... More 

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