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Holiday Inn Guildford

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Egerton Road, Guildford GU2 7XZ, England
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Holiday Inn Guildford
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Holiday Inn Guildford
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457 Reviews from our TripAdvisor Community

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Traveler rating
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    178
    106
    23
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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    (457)
  • Mar-May only
    (121)
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Glasgow, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Nice clean room. Great sleep! Good food served till 11 pm - also great breakfast. Pleasant staff. Free internet access. Upstairs room worked for us - last one at end of corridor. Ask at reception about free wifi.

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Ashbourne, United Kingdom
Level Contributor
185 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night with my partner so that we could visit some friends. Checked in early, room was fine. Clean but a little tired in places. Bed was really comfortable and the night was very quiet. Didn't eat in the property but the food and bar area seemed nice. The staff all seemed friendly and helpful. A small... More 

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Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am sorry to hear you had problems when trying to source a drink of water, I can offer no excuse only my sincere apologies. I am at a loss to understand why our staff were unable to provide you with water as we do sell bottled water... More 

Guildford, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Although parts of the hotel are good, the Spirit Club where you might want to swim and relax in the jacuzzi is best to avoid. As a regular visitor to the hotel it is very disappointing that the Jacuzzi has been out of action for over 3 months. Staff always promise someone is 'coming to fix it soon' but as... More 

Was this review helpful? Yes 1
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent visit. I was most concerned to read how disappointed you are in the health club, please accept my sincere apologies. I agree it has taken some time to fix the jacuzzi and its something we too are disappointed with. The part we need to fix... More 

Level Contributor
56 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I like to stay here as it has a lovely pool which I enjoy using in the morning for fitness and it adds a little more holiday to the break. This time we arrived and the rooms are lovely however instead of a double bed there were 2 single beds pushed together. We had a bit of an uncomfortable night... More 

Was this review helpful? Yes 1
Michelle G, Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay. I was most concerned to hear you had an uncomfortable first night, please accept my sincere apologies. I was pleased to note our receptionist was able to move you to an alternative room for the rest of your stay. I do hope you found... More 

Singapore, Singapore
Level Contributor
52 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for a business meeting nearby. The hotel is functional and rooms are ok but it feels a bit like an older property. Certainly the Holiday Inns in China are much better. Breakfast is a rather limited selection of quite greasy food but I think this is typical British fare which is more limited than in the... More 

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Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following you recent stay. I was most concerned to hear you would describe the hotel as an older property and that you found breakfast too greasy, please accept my apologies. We are in the process of updating our public areas, so should we have the pleasure of welcoming... More 

Luxembourg
Level Contributor
85 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had an event in Guildford this weekend, and the Holiday Inn fit my budget. It's not posh, but it is very nice. Everything was clean. Plenty of towels, pillows, and toilet paper. Nothing looked worn. You know how some places start to have scratches on the walls, chipped paint where the vacuum bumped a corner, that sort of thing?... More 

Was this review helpful? Yes
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for your 5 star review and very kind comments regarding our staff, I know they will be very pleased. I am delighted you found your room clean, well stocked and unworn. Thank you for your feedback regarding our restaurant, we are in the process of looking at ways to refresh the overall look of our restaurant,... More 

Rotterdam, The Netherlands
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When on business in Guilford I often stay at this hotel. The staff is friendly, the rooms clean and the food is fine while a larger more healthy choice would be appreciated. For me the holiday inn has always proven to be save choice and I can surely recommend it for a short stay

Was this review helpful? Yes
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to post review following your recent stay at our hotel. I am delighted to read you always receive a good experience, this is music to my ears! Thank you for your feedback regarding wanting to see more healthy choices on our menu, which has been forwarded to our Head Chef. I do... More 

Blackpool, United Kingdom
Level Contributor
100 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The drive up to this hotel is lovely; the building is quite corporate in appearance but very aceptable and the entrance although a little dated was welcoming. Our check in was managed by Adam; slick professional and extremely helpful, what an asset. Then, unfortunately things didn't go to well firstly there is no porterage and we had to help an... More 

Was this review helpful? Yes
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, I really was concerned to read your review, I can offer no excuse only my sincere apologies for your stay not being up to our usual high standards. At check-in our guests should be offered assistance with their luggage, I am so sorry that this did not happen on the night of your arrival. This is inexcusable and... More 

London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked this particular Holiday Inn hotel as we had an evening in Guildford and next day a trip to Chessington. We found the hotel with little fuss. On arrival we were greeted by the friendly staff. We booked a family room which was an executive room and very spacious with 2 double beds and a sofa, armchair, table etc.... More 

Was this review helpful? Yes
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent visit to our hotel. Its great to hear how much you enjoyed your weekend and thank you for recommending us. I do hope we have the pleasure of welcoming you back to the hotel in the near future. Kind regards Michelle Gillham, Hotels PA More 

Whiteley, United Kingdom
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I visited and stayed overnight to celebrate a 70th Birthday party. When I arrived the staff on reception gave us a warm welcome and interacted with my 5 year old son really well, which I feel is very important to me as a parent. We were informed of all the service available to us, they even gave my son a... More 

Was this review helpful? Yes
Michelle G, PA to General Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for your very kind comments. We are delighted to learn how much you enjoyed your stay. Its great to hear you would not hesitate to return, we would love to welcome you back. Kind regards Michelle Gillham, Hotels PA More 

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