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Holiday Inn Guildford

4.0 of 5 Egerton Road, Guildford GU2 7XZ, England
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Holiday Inn Guildford
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Holiday Inn Guildford
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366 reviews from our community

Traveler rating
    104
    141
    88
    20
    13
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ottawa, Canada
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a week with one of our grand daughters while visiting our other grand daughter who was staying with a family in Guildford . The hotel was good and the rooms very clean, the staff was very helpful. The breakfast was great and the staff went out of there way to help us and were always very friendly... More

Was this review helpful? Yes
Michelle G, Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay at the Holiday Inn Guildford. I am delighted to learn how much you enjoyed your stay. Thank you for your very kind comments regarding our staff, I know they will be very pleased. I do hope we have the pleasure of welcoming you back... More

Wolverhampton
2 reviews
3 of 5 stars Reviewed 1 week ago

This is the second time that I've stayed at the Holiday Inn, Guildford. The welcome was very friendly and efficient, although it would have been helpful to have been reminded where to find various facilities and where to go for breakfast or refreshments, especially as there was a wedding reception and it was unclear what facilities were for whom. I... More

Was this review helpful? Yes
Michelle G, Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write such an in-depth review following your recent stay at the Holiday Inn Guildford. I was most concerned to read your stay was not up to our usual high standards. I would very much like to speak with you further and if acceptable, I would be grateful if you could email... More

England
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

this hotel is not really the main problem, the problem is the staff. I sat in the hotel café for at least half an hour, even though one of the waiters looked straight at me, to place an order for food. The staff seem very distracted, as if they could be doing something better with their time, service with a... More

Was this review helpful? Yes 1
Michelle G, Manager at Holiday Inn Guildford, responded to this review

Dear Guest, I am most disappointed to read your review regarding our staff, this is not typical of our usual high standards of service and guest care. As you can see in previous reviews our staff are often commended for the great service they deliver. I can offer no excuse only my sincere apologies for the obvious annoyance this caused... More

Edinburgh, United Kingdom
Top Contributor
65 reviews 65 reviews
18 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 nights, Down from Edinburgh from a family celebration, so it was so lovely that check in was very quick after 8 hour journey in the car, The Lobby and Bar area was huge, but very friendly, Rooms where big, warm and bright, Bathroom big with lots of warm fluffy towels, We enjoyed using the facilities of... More

Was this review helpful? Yes
Michelle G, Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay at the Holiday Inn Guildford. I am delighted to learn how much you enjoyed your stay. I do hope we have the pleasure of welcoming you back to the hotel in the near future. Kind regards Nick Aristodemou, Hotel Manager More

Kenilworth, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed just one night and have to commend all the staff we met from reception to restaurant to bar. All were very friendly and helpful. Room was very corporate but clean and and was huge! Bar had a nice atmosphere unlike may chain hotels and we enjoyed a pleasant evening with attentive staff. Breakfast was generous although a little hectic,... More

Was this review helpful? Yes
Michelle G, Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay at the Holiday Inn Guildford. I am sorry you found breakfast a little hectic but I am delighted to learn how much you enjoyed your stay. I do hope we have the pleasure of welcoming you back to the hotel in the near future.... More

Margate, United Kingdom
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Came here on a chessington bundle! Really enjoyed it, swimming pool & sauna etc was good. Restaurant was fab and takes tastecards & kids eat free! Breakfast was lovely! Fab cooked breakfast with other delights too including a pancake maker, muffins & a variety of danish pastries

Was this review helpful? Yes
Michelle G, Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay at the Holiday Inn Guildford. I am delighted to learn how much you enjoyed your stay. I do hope we have the pleasure of welcoming you back to the hotel in the near future. Kind regards Nick Aristodemou, Hotel Manager More

Cardiff, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This is our second stay here and we shall be returning. Staff are courteous and friendly without exception. The rooms are very clean and well maintained. Overall a lovely hotel. Don't be deceived by the exterior, inside is quite luxurious. Breakfast is great with plenty to choose from, if your looking for a great hotel in Guildford then this one... More

Was this review helpful? Yes
Michelle G, Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay at the Holiday Inn Guildford. I am delighted to learn how much you enjoyed your stay. I do hope we have the pleasure of welcoming you back to the hotel in the near future. Kind regards Nick Aristodemou, Hotel Manager More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 17, 2014

I stayed at this hotel for 1 week for a business trip and I highly recommended it ! The staff are so friendly and every need is catered for with efficient quiet precision the rooms are spacious and the beds are very comfortable . The food served is always hot and is excellent !

Was this review helpful? Yes
Michelle G, Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay at the Holiday Inn Guildford. I am delighted to learn how much you enjoyed your stay. I do hope we have the pleasure of welcoming you back to the hotel in the near future. Kind regards Nick Aristodemou, Hotel Manager More

Andover, United Kingdom
Top Contributor
99 reviews 99 reviews
75 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed September 17, 2014

Just off the motorway this was an was find by car. Plenty of parking space for free. Check-in was okay, not extremely friendly. Strange thing there is no lift! And not every room is on the ground floor. No help was offered initially with the luggage, only when I came back to check if I had been stupid not to... More

Was this review helpful? Yes
Michelle G, Manager at Holiday Inn Guildford, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay at the Holiday Inn Guildford. We are most concerned to hear your stay was not up to our usual high standards and disappointed you would not necessarily use us again. Please be assured I will be speaking with the relevant departmental managers to discuss... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 16, 2014

Myself and my family have stayed at the Guildford Holiday Inn on several occasions. We first booked into this hotel under extremely sad circumstances due to bereavement of a close family member. The staff at this Hotel have been superb. The people we met showed extreme compassion and care well above expectations. The rooms are great, clean and quiet. The... More

Was this review helpful? Yes 1
Michelle G, Manager at Holiday Inn Guildford, responded to this review

Dear J F, Thank you for taking the time to write such a lovely review following your recent stay at the Holiday Inn Guildford. I know our staff will be very pleased with your feedback. We look forward to welcoming you back to the hotel in the near future. Kind regards Nick Aristodemou, Hotel Manger More

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Additional Information about Holiday Inn Guildford

Address: Egerton Road, Guildford GU2 7XZ, England
Phone Number:
Location: United Kingdom > England > Surrey > Guildford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Guildford 4*
Number of rooms: 168
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Also Known As:
Holiday Inn Guildford Hotel Guildford
Guildford Holiday Inn

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