Stayed at this hotel on the 13th April for two nights. £200 was immediatly taken from my debit card. On checking out and paying the bill, I was told that payment by card would immediatley release held funds. However, it has taken a week for the deposit sum to be credited back to my account. I really liked the hotel... More

I stayed here for 4 nights. The room I was given had no view but was spacious and really comfortable. The view of the river from the dining rooms was superb, with boats going up and down. Hampton Court palace is literally across the road, and the local bus service takes you to Kingston, a major shopping centre, 10 minutes... More

Beautiful location and a lovely old building. The customer service within this hotel was exceptional and all of the staff went out of their way to make our stay pleasurable. The downside of a lovely old building is creaky floorboards which meant that we didn't have the best night's sleep on the first night, but again the staff did all... More

Firstly, you must remember you are paying for the location and the view, which is superb, we stayed in the Henry viii suite, it's not cheap nor is it particularly well equipt although it does have all the essentials, slippers bathrobes etc, but no DVD player, something which is becoming more standard, mainly I am sure because they wish you... More

Room was amazing, huge luxurious, river Thames/Hampton court views. Staff however made our stay not so nice. We ordered food for our room to then be told 20 minutes later that the chef had gone home. This was 10 pm they called back (when chef should go home not 20 minutes before) so we were then left with only the... More

Hampton Court right across the road. You can fall into the Thames and Kingston an exeptionally easy bus ride even for a tourist with no map. Overground rail 5 minates walk across Hampton Bridge Great staff. Execeptionally large rooms for London. The best value you will get. More

We had a overnight stay there on arrival there was a wedding so no parking spaces a member of staff directed us to a car park which we had to pay for we did however get a space later. The staff were exceptionally helpful the rooms were excellent as we're the complimentary drinks. The dinner that evening left a lot... More

I stayed here for one night on business. It has a pleasant lounge bar and restaurant, offering simple wholesome food. If you're lucky, you can sit by the semi-circular window that has a good close view of the Thames. The staff are particularly friendly and accommodating. The bedroom was a tiny bit creaky underfoot, but I guess it's just the... More

The hotel is in a great location on the Thames in Hampton Court. Right opposite Hampton Court Palace. We had an executive suite which is sumptuous, the beds are huge and comfortable, nice big bathroom and generally good....but for a £200 per night room you would expect that. The things that let the place down were the rigid rules regarding... More