On my first stay I was upgraded because of my platinum reward card and room 32 was excellent . The staff were great . All were polite and efficient. The restaurant menu was very limited although the food was good but lacking fresh vegetables. The staff did say that the menu was being changed but that not happened by the... More

My wife and I stayed here for 4 nights from Monday 8th. April. On arrival we were informed by a friendly, efficient young lady on reception that we had been upgraded to the July Suite, as we were platinum reward card holders. On entering our room we could not believe our luck. After 40 years of hotel visits this was... More

I have stayed many times at this hotel. It as always been a friendly place, the staff are all so helpful. It is in need of a makeover having become a little dated, but the rooms always very clean and comfortable. Though I do understand some of the smaller rooms are not really up to standard. The breakfast selection offered... More

first class hotel for newmarket. good value and terrific service. carvery in the evening or lunchtime is very good value and pile your plate up high. rooms are clean and tidy and in all my stays at best western hotels this is my favourite. well done do go along

Welcome to the 70's, and not in a cool Sam Tyler "Life on Mars" way. This hotel is tired and dated, in desperate need of a makeover. The rooms are clean and comfortable (unless you are unlucky enough to get one with a corridor window, bit wierd!) although the 70's theme continues with the avocado bath suite. Not done in... More

I have stayed in numerous Best Western Hotels both here and abroad. This one is sadly one of the worst I have stayed in for rooms. The staff are very pleasant and the breakfast very good but the room was dire. I could not open a window as it looked over the walkway/corridoor, there was no fresh air only the... More

Whilst the hotel is getting a little dated you could not get a better placed Hotel that is about 100yards from the gallops on Moulton Road. Take a left leaving the car park and about 75yards also on the left are the yards of Sir Mark Prescott Br, a little further on the right you have Cadland Stables which house... More

We paid £42.50 for a double room and when we arrived were told we had been upgraded. We had booked two rooms and were both upgraded. Result!!! We had two huge rooms. Biggest I've ever stayed in. Massive beds we got lost in and comfortable too. Really smart bathrooms. Plenty of complimentary beverages (inc hot choc) plenty of toiletries (not... More

Sorry, but this place is pretty awful. It looks and feels as if it was built in the seventies and virtually nothing has been done to it since. The one noticeable "improvement" that has been made is to enclose the walkways by which you get to your room, presumably in an attempt to upgrade the place from a motel to... More