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Suffolk Golf & Spa Hotel

3.0 of 5 Fornham St | Genevieve, Bury St. Edmunds IP28 6JQ, England
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Suffolk Golf & Spa Hotel
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Suffolk Golf & Spa Hotel
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349 reviews from our community

Traveler rating
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    96
    65
    53
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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London, United Kingdom
Contributor
13 reviews 13 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 27, 2012 via mobile

Can't believe the really bad reviews, we paid £65 a night for two nights with a baby in a double room including breakfast. The room was really big and had a balcony overlooking the golf course which was great for a summer drink whilst the baby was sleeping. The room and bathroom was clean and tidy and I'm pretty fussy!... More 

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Tonbridge, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 23, 2012 via mobile

First impressions ok with attentive staff on front desk but hap hazard route to rooms. Smell of damp in corridor. Bedroom itself was large and reasonably clean. Shower could be better. Meal in restaurant was poor, little imagination on the menu - stressed staff who took ages to take an order, deliver drinks and serve the meal . Breakfast was... More 

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Bristol, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 16, 2012

On arrival all seemed ok, opened the door to my room everything went down hill onwards. Room was freezing cold, grubby stained carpets, not particularly fresh feeling, bathroom not cleaned to a level I would expect, I cleaned it myself, the shower was either cold or scalding, ceiling has mold on. Had a meal in the bar on my first... More 

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UK
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed April 29, 2012

Room requests at the time of booking are rarely even looked at in this country - I've always wondered why the question is even asked as hotels simply give you the room they want to give you. Not so here. I asked for an end of corridor room and that's exactly what I got. The check-in took less than a... More 

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Bury St Edmunds
Top Contributor
132 reviews 132 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed April 28, 2012 via mobile

I've been a member here since 1995 and every owner that takes it over says they will do something to improve it and they never do. It ought to be the premier leisure property in the area but it is very third rate unless you just want to play golf - not a bad course and the pros are good.... More 

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Grays Thurrock, null, United Kingdom
1 review
2 of 5 stars Reviewed April 16, 2012

It seems from reading the other reviews that the point that have been raised have still no been addressed by the hotel. The ceiling in the hallway from the bar is still leaking, the cobwebs in the bar are still there, and the receptionist was inappropriately dressed and didnt really seem to know how to use the computer system, and... More 

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Southampton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 5, 2012

From the photos on the website I was expecting a great deal more than the reality! A very tired shabby hotel, stained carpets, chipped paintwork , and very lacklustre. The ceiling of the corridor to the restaurant and bar was leaking badly and it was obvoius that the fault had been there for some time. I was on a business... More 

Was this review helpful? Yes 1
OHIML, General Manager at Suffolk Golf & Spa Hotel, responded to this review

Thank you for posting your comments on trip advisor, please be assured we do take all guest feedback seriously and ensure that appropriate action and re-training takes place where appropriate in order to improve the service we offer. Oxford Hotels and Inns unfortunately inherited a portfolio of properties that require considerable investment. There is currently an on-going programme of investment... More 

Epping, United Kingdom
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 27, 2012

I decided to go away for a quick break. I wanted to use a spa and didn't want to go home until the next day so that I could relax after my treatment. Initially, when I arrived, I felt disappointed. The decor is really tired. The hotel seems very clean but frayed around the edges. This sense of disappointment was... More 

Was this review helpful? Yes 1
Norwich, England, United Kingdom
Top Contributor
68 reviews 68 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed March 26, 2012

I have given my stay a rating of average but it really should be average +. Having read some of the earlier negative reviews I was really concerned that I was going to have a disappointing birthday weekend but I have to say that both my husband and I felt that we were treated very well during our 2 night... More 

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Lincoln, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 15, 2012

I am a frequent business traveller and have a wide experince of hotels across the country and abroad ranging from very, very good to terrible. This hotel is probably the worst I have ever had the misfortune to stay in. I was one of a group of work colleagues who were booked into this hotel. It is in a very... More 

Was this review helpful? Yes 1
OHIML, General Manager at Suffolk Golf & Spa Hotel, responded to this review

Dear Hotel Reviewer, I am saddened to hear that you did not enjoy your stay with us at The Suffolk, admittely I would agree that the Suffolk is in need of some refurbishment and I can assure you that the owners of the property would like nothing more than to see it restored to it’s former glory. I hope that... More 

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Additional Information about Suffolk Golf & Spa Hotel

Address: Fornham St | Genevieve, Bury St. Edmunds IP28 6JQ, England
Location: United Kingdom > England > East Anglia > Suffolk > Bury St. Edmunds
Price Range (Based on Average Rates): $
Hotel Class:3 star — Suffolk Golf & Spa Hotel 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
Suffolk Hotel Bury St Edmunds
Suffolk Golf & Spa Hotel Bury St. Edmunds
Hotel Style:
#4 Spa Hotel in Bury St. Edmunds

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