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Clarice House

Horringer Road | Horringer Court, Bury St. Edmunds IP29 5PH , England
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363 Reviews from our TripAdvisor Community

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Hertfordford
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

As part of our overnight spa break we had breakfast, lunch and dinner within the restaurant. Everything we ate was very well presented and tasted delicious - and served by friendly and helpful staff. We will definitely return.

Helpful?
Thank Jax66
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

Came here for a relaxing night away. Was treated so well by Daisy at reception, a true credit to your company. She showed me to my room to make sure I was happy and relaxed and even offered to show me round the facilities. Dinner was exceptional and the salmon cooked to perfection my only issue was I ran out... More 

Helpful?
1 Thank KristinaWhite
Sandwich, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The reception area is lovely, the staircase is huge. Our room was big and the bathroom was huge! Only downside is that it was meant to be a luxury room but the headboard had paint coming off it, plus it was 2 single beds pushed together so was not that comfy! Breakfast was lovely, couldn't fault that at all, fast... More 

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Thank Bekah M
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Visited the spa for a single treatment with a friend who is 39 weeks pregnant and needed to chill for the afternoon. The booking process over the phone took more than 10minutes, which is ridiculous. Arrived for the treatments, which were supposed to be a mother to be 1hr 20min treatment and a wrap and massage, of the same length.... More 

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3 Thank NewlyWedFarmer

Travelers are raving about these Bury St. Edmunds hotels

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Me and my girlfriend enjoyed a night away here recently, everything was spot on. Our room was clean, tidy and well presented including the spacious bathroom with plenty of towels and products. We spent a good couple of hours in the spa complex which again was very clean with everything in good working order. Dinner and breakfast were both cooked... More 

Helpful?
1 Thank Dan L
Thetford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed January 2, 2016

My husband and I had booked in for a 1 hour pedicure treatment each. Absolutely terrible experience. The treatment only lasted 45 minutes. Staff extremely young and inexperienced, chatting between them about how drunk they got NY eve! We were offered water as a refreshment about 20 minutes in to the treatment (you would of thought we would of been... More 

Helpful?
8 Thank cpotter15
Norwich, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed December 30, 2015

Far from the relaxing spa day Clarice House used to provide, it felt more like a production line for Spa day guests with far too many booked in at any one time to be able to provide the desired experience. The communication was poor from the moment I booked to the moment I left, in fact given how poor the... More 

Helpful?
3 Thank Jen84_12
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed December 26, 2015 via mobile

Lovely facilities and should have been the perfect mother and daughter de stress spa day. Unfortunately some of the staffs' attitude and lack of training, particularly bar and restaurant, were appalling. If you point out a problem, as we did (i.e. food cold and uncooked) the restaurant manager confronts you in a very uncomfortable way. Because of this we decided... More 

Helpful?
6 Thank Gippety
Colchester, United Kingdom
Level Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed December 20, 2015

Great welcome and made to feel special straight away. Staff very attentive and helpful, friendly and appeared happy in their work. Lunch was exceptional portions are not what you would expect at a Spa and those watching their waistlines but who cares, you could swim all afternoon if you are that bothered! The selection was varied and when it arrived... More 

Helpful?
2 Thank pauline s
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed December 16, 2015 via mobile

We had some vouchers for Christmas for Clarice house. Was really excited as everyone said was lovely and relaxing it is. We loved the facial which 2 lovely ladies made our day. Our back massage was very painful, they dig their elbows in our pelvic bones and all over the back which was not a pleasant experience. Breakfast was always... More 

Helpful?
3 Thank lauraco2015
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