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All 10 Bury St. Edmunds hotels

The Angel Hotel

4.0 of 5 Hotel   |   3 Angel Hill, Bury St. Edmunds 1P33 1LT, England
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Ranked #3 of 10 Hotels in Bury St. Edmunds
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Annam124851 Norfolk, United Kingdom
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614 reviews from our community

Traveler rating
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    214
    110
    35
    23
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62
313
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100
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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Norfolk, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a lovely weekend at the Angel hotel. We had room number 9, in the courtyard area,not part of the main hotel. It was a lovely,large room,warm,really cozy,quiet with a lovely large bathroom. The hotel itself was lovely,candle lit in reception,and the fire going which made it really special. The bar area downstairs was nice,very dark and small,but good,and... More

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1 review
3 of 5 stars Reviewed 5 days ago NEW

Porters were absolutely brilliant on arrival. Room in the courtyard area of the hotel was comfortable with a bottle of fizz waiting on ice as part of the package. The furniture was nice but the cleanliness of the room let it down a bit. The wooden bed frame was thick with dust, as was the radiator and skirting boards. There... More

Was this review helpful? Yes
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear Karen W Thank you for taking the time write your review regarding your recent disappointing stay with us. It is always helpful to receive feedback from our guests in order that we may improve the service and comfort we offer. Please accept my sincere apologies for the service you received and the quality of food, this is not the... More

Plymouth, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We've stayed here several times and each visit has been pure delight. The decor is quirky and gorgeous. The rooms are large and the beds are very comfortable. The food is truly to die for and a pre and post dinner experience in the Wingspan is not to be missed! Thank you Lee for the fab cocktails :-) The staff... More

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LynnCowan, Manager at The Angel Hotel, responded to this review

Dear London_Escapee Thank you for choosing to stay with us and for taking the time to write this review. We are very proud of The Angel Hotel and our Team who work very hard to deliver high standards of customer service at all times. It is a pleasure to hear that you have enjoyed your stay, and previous stays before... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Angel is a gorgeous hotel, we stay whenever we get the chance. Huge rooms, great decor, wonderful breakfasts (have the eggs Benedict). All I would change is if it was a little bit cheaper we could stay more often. Seems to have crept up price wise lately which is a shame.

Was this review helpful? Yes
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear Kate S Thank you for choosing to stay with us and for taking the time to write this review. I am pleased to hear that you enjoyed all aspects of your stay and that our Team here at The Angel Hotel looked after you well. Please do look out for our special offers online as these are often the... More

St Helens, United Kingdom
Senior Contributor
44 reviews 44 reviews
35 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for 2 nights this week whilst away with work. I was looking forward to the visit as the website looks really like you are staying somewhere special. Its a nice hotel, or really has the potential to be. The staff are very good, especially the porter who parks your car as the parking is terrible if you... More

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LynnCowan, Manager at The Angel Hotel, responded to this review

Dear Mikeyd1976 Thank you for taking the time to write your review of your recent stay with us at The Angel Hotel. I am pleased to hear that you were impressed by our Team, particularly our Porter, here at the Hotel. However I am sorry to hear that the room you stayed in was not to the standard you were... More

Norwich
Top Contributor
60 reviews 60 reviews
47 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel many times before and love it. The location is amazing, right by all the shops and restaurants of Bury and opposite the beautiful Abbey gardens. The staff are great - really helpful and efficient. There is a lovely lounge for guests, with a lovely fireplace. The breakfasts are gorgeous (especially the Suffolk grill) and... More

Was this review helpful? Yes 1
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear AndyGC Thank you for choosing to stay with us again, and for taking the time to write this review. We do greatly appreciate constructive feedback from our guests, and can assure you we have taken your comments (as well as similar comments from other guests) on board. I would like to apologise that room 452 had not been redecorated... More

Peterborough, United Kingdom
Top Contributor
288 reviews 288 reviews
58 hotel reviews
148 helpful votes 148 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This could have been a much better review, but it's not, because The Angel should not expect people to pay for shabby rooms. I have read the responses to other reviews about the planned refurbishment, but these rooms really should be unavailable to book until they have been refurbished. We booked a 'Classic' room, which is the cheapest category, as... More

Was this review helpful? Yes 1
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear Bluesprout61 Thank you for taking the time to write your review regarding your recent disappointing stay with us at The Angel Hotel. It is always helpful to receive feedback from our guests in order that we may improve the service we offer and product we provide. I can understand your comments regarding the condition of our 'Classic' rooms, and... More

Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We spent a weekend here with friends in October. The exterior is impressive and the view from our room in the front was beautiful. Unfortunately the bathroom was in a poor state, items clearly removed from walls but not plastered over and there were cracks - from water? - in the ceiling in the bedroom area. Our friends, paying the... More

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LynnCowan, Manager at The Angel Hotel, responded to this review

Dear Ann H Thank you for taking the time to write your review of your stay with us at The Angel Hotel. It is always helpful to receive feedback from our guests in order that we may improve the service we offer. I am very sorry to hear that your stay did not live up to your expectations, and that... More

Whitchurch, United Kingdom
Top Contributor
62 reviews 62 reviews
26 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This latest visit to The Angel was a treat and lived up to my expectations. My room at the front of the hotel overlooked the main road giving spectacular views of Bury. The standard of food on offer is very good as usual, staff are always pleasant and I will be visiting again very soon .

Was this review helpful? Yes
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear jeffoclarko Thank you for choosing to stay with us at The Angel Hotel, and for taking the time to write this review. It is always a pleasure to receive positive feedback and I can assure you that all of the team members will be made aware of your comments as they serve as a great motivator. Our team work... More

Sussex England
Senior Contributor
38 reviews 38 reviews
35 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Angel is an historic hotel (Charles Dickens stayed there for instance) and occupies a premier position in Bury St Edmunds. Without exception, the staff are friendly and obliging and the food is good. Unfortunately - if our experience is typical - room maintenance is not good and at those prices it should be impeccable. We stayed 3 nights. Our... More

Was this review helpful? Yes
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear atticuss Thank you for taking the time write your review regarding your recent disappointing stay with us at The Angel Hotel. It is always helpful to receive feedback from our guests in order that we may endeavour to improve the service and comfort we offer. I am firstly pleased to hear that the standard of customer service you received... More

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Additional Information about The Angel Hotel

Address: 3 Angel Hill, Bury St. Edmunds 1P33 1LT, England
Phone Number:
Location: United Kingdom > England > East Anglia > Suffolk > Bury St. Edmunds
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Angel Hotel 4*
Number of rooms: 79
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Also Known As:
Angel Hotel Bury St Edmunds
Angel Bury St Edmunds
The Angel Hotel Bury St. Edmunds, Suffolk

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