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The Angel Hotel

Certificate of Excellence
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3 Angel Hill, Bury St. Edmunds 1P33 1LT, England
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The Angel Hotel
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The Angel Hotel
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681 reviews from our community

Traveler rating
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    27
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (681)
  • Mar-May only
    (178)
  • Jun-Aug only
    (154)
  • Sep-Nov only
    (188)
  • Dec-Feb only
    (161)
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Burgess Hill, United Kingdom
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at The Angel for a two night break, check in was quick and easy, bags taken to our room and car parked up for us. Hotel is decorated in a boutique style with interesting art ect. The Wingspan bar in the cellar/tunnels under the hotel was a really cool place for a pre dinner cocktail at busy times or... More 

Was this review helpful? Yes
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear GraemePartridge Thank you for choosing to stay with us at The Angel Hotel. It is a pleasure to hear that you have enjoyed your stay here, and that you particularly like the contemporary design of our Impressions Rooms. We have worked very hard to create a uniquely designed hotel with a friendly, relaxed yet professional atmosphere, so its great... More 

Newport, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 4 days ago NEW

Stayed in a very tired shabby Ivey Suite. No bath robes as they had run out!, waited to be seated for some time for dinner and breakfast. Food very good, as it should be. After many visits this may well be the last

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LynnCowan, Manager at The Angel Hotel, responded to this review

Dear Mike B Thank you for taking the time to write this review of your most recent stay with us here at The Angel Hotel. It is fantastic to hear that you enjoyed your food in our Eaterie, however I am sorry to hear that you did not like the Ivy View Suite that you stayed in. These are some... More 

South Witham, United Kingdom
Top Contributor
64 reviews 64 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

We decided to stay at the Angel, because we had already stayed at it's sister hotel in Ipswich, the Salt House Harbour, which was very good. When you arrive you hand your car keys to the porter who will park the car for you as car parking space at the hotel is quite limited on-site. This worked very well. The... More 

Was this review helpful? Yes 1
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear JohnRo11 Thank you for deciding to try out a stay at The Angel Hotel following your visit to our sister Hotel the Salthouse in Ipswich. It is always a pleasure to receive positive feedback from our guests to ensure we continue to improve service and comfort we offer. I am happy to hear you enjoyed your stay here, and... More 

London, United Kingdom
Top Contributor
295 reviews 295 reviews
46 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed 1 week ago

From arrival at the side of the hotel, or the centre depending how you drive in, we were warmly welcomed to The Angel. The car was taken away from us and we were left to check in at leisure. Unconventional lion and tiger heads in pots out front which was amusing. Bags taken to our room, lovely high ceilings, very... More 

Was this review helpful? Yes 1
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear domidge Thank you for choosing to stay at The Angel Hotel and for taking the time to write this review. I am so pleased to hear that you enjoyed your stay from beginning to end. I would like to thank you for your feedback regarding breakfast and the service you recieved at this time. I have spoken to our... More 

Ashby de la Zouch, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

A friends birthday celebration in Bury St Edmunds brought about our stay at the Angel. A beautiful old building in the heart of the town facing the Cathedral. We had a standard room with views of the abbey. Good service and friendly staff, excellent food and clean comfortable rooms. I would recommend the Angel Hotel to anyone visiting the area.

Was this review helpful? Yes 1
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear Helgasnowdon Thank you for choosing to stay with us, and for taking the time to write this review. It is always a pleasure to receive positive feedback from our guests in order that we may improve the service and comfort we offer. I do hope we may welcome you back to The Angel Hotel in the near future. Kind... More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Cannot fault this absolutely terrific hotel with some of the best staff and service I've ever experienced. Nothing was too much trouble, everything was first-class. From the guy who wouldn't let us carry our own bags (and moved our car to a free spot the minute we arrived) to the excellent mixologists in the cocktail bar who let us stay... More 

Was this review helpful? Yes
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear s2keygirl What a fantastic review! Thank you for choosing to stay with us via Secret Escapes, and for taking the time this review. It is always a pleasure to recieve positive feedback from our guests and it is an honour to know that you have enjoyed every aspect of your stay here in our Hotel. Our team work very... More 

Welwyn Garden City, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the Angel Hotel for a two night break through Secret Escapes. The hotel is beautifully furnished; our room was tastefully colourful and we liked the quirky trimmings in the "Eaterie" and lounge. The staff were friendly and very helpful. On our first night I booked a table in the hotel restaurant. The food, although quite pricey was... More 

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LynnCowan, Manager at The Angel Hotel, responded to this review

Dear Kate T Thank you for choosing to stay with us via Secret Escapes, and for taking the time to write this lovely review. I am pleased to hear you enjoyed your stay here, and that you liked the quirky curiosities we have placed all over the hotel. I will pass your compliments about the food to our Head Chef... More 

Crawley, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

YES the rooms are tired, but wouldn't you be to if you were in an extremely historical city? And to be honest, given the beauty of it all we didn't actually spend much time in the room! The staff were second to none, really were, everything from someone parking the car for us as it was a Friday night and... More 

Was this review helpful? Yes
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear 14Jade What a fantastic and honest review! I am so pleased you chose to stay with us here at The Angel Hotel. Our team here work very hard to ensure they deliver high standards of customer service at all times so they will take great pleasure to know that you were impressed by them during your stay. Your comments... More 

Wroughton, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I feel that there must be 2 different sides to this hotel, the reviews are either great of very poor, nothing in between. We stayed here to celebrate our wedding anniversary and were both very disappointed. The Ivy suite was very tired and grubby, stained walls in the bathroom, paint peeling off the walls. I understand that old buildings can... More 

Was this review helpful? Yes 1
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear katrina306 Thank you for taking the time to contact us regarding your recent disappointing stay here at The Angel Hotel. It is always helpful to receive feedback from our guests in order that we may improve the service we offer. I am sorry to hear that you did not like the Ivy View Suite that you stayed in. I... More 

Colchester, United Kingdom
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here as we were attending a Wedding close by. From the moment we drew up into the car park to the moment we left we could not fault the service we received. We were met by a porter as we got out of the car who would not let us carry anything, he helped us... More 

Was this review helpful? Yes
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear MikeSonja What a lovely review! Thank you for taking the time to write this following your recent stay with us. It is truely a pleasure to hear that you've enjoyed your stay. Our team work hard to deliver high standards of hospitality at all times and I am pleased that on this occasion there was no exception. My team... More 

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