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4.0 of 5 Hotel   |   3 Angel Hill, Bury St. Edmunds 1P33 1LT, England
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The Angel Hotel
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Ranked #3 of 10 Hotels in Bury St. Edmunds
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Deborah G Leiston, United Kingdom
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648 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
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Leiston, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This trip away was a special birthday treat and rarity for us. We booked a Quartet room as they looked amazing on website. We were greeted by friendly helpful staff and our car was parked for us. When we were shown to our room our disappointment was instant. A small dark green box greeted us with peeling paint, cracked doors... More 

Was this review helpful? Yes
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear Deborah G Thank you for choosing to stay with us at The Angel Hotel. I am so sorry to hear that you were disappointed with your room and your breakfast experience. I can understand your frustration and have spoken to our Breakfast Chefs to ensure this does not happen again. We find that our Charles Dickens Room is an... More 

Hertfordshire
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed one night recently to take in local sights. Good quality room. Clean and modern with nice furnishings. Ate in restaurant and our experience was very good indeed. Good service generally. Valet parking much appreciated.

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LynnCowan, Manager at The Angel Hotel, responded to this review

Dear RMAG Thank you for choosing to stay here at The Angel Hotel. I am pleased to hear you had an enjoyable experience with us. It is always a pleasure to receive positive feedback and I can assure you that all of the team members will be made aware of your comments as they serve as a great motivator. My... More 

Fareham, Hants, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked this hotel when we went to visit a relative in Bury. Pricey but well worth the money. We had booked a table in the restaurant and when we checked in advised them of a food allergy I have. We met out relatives and visited the bar downstairs for cocktails, lovely old room with furniture to match. On walking into... More 

Was this review helpful? Yes 1
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear Jennie F Thank you for choosing to stay with us, and for taking the time to write this review. It is always a pleasure to receive feedback from our guests as it is important that we continue to improve the service and product we offer. We take our guests allergies very seriously here hence why we have created the... More 

Norwich, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Stayed here for a special 40th birthday celebration, just me and my partner... Overall, the room was fine, equipped with lovely temple spa products and immaculately clean - which we believe is most important. Bed was bigger than expected, it was very firm and the pillows and duvet weren't the best quality (we're used to duck and down) but you... More 

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LynnCowan, Manager at The Angel Hotel, responded to this review

Dear Francesboyn Thank you for taking the time to write your review of your recent stay here at The Angel Hotel. I am very pleased that, apart from a couple of minor points, you enjoyed your stay with us for the 40th Birthday Celebrations. Please accept my apologies for the temperature of your room on arrival; we do normally leave... More 

Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

It was raining and dreary outside but we had a extremely pleasant time. I'm reasonably local but have moved to London and think of myself as quite well travelled. I travel back to East Anglia often to see ageing family and needed more than a quick trip this time. The accommodation was very quiet and comfortably roomy even with an... More 

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LynnCowan, Manager at The Angel Hotel, responded to this review

Dear deebut Thank you for choosing to stay with us at The Angel Hotel. I am pleased you enjoyed your stay and that your bedroom was of sufficient size to accommodate your family. We are very proud of our Hotel and the Team here are working very hard to continually improve the service we provide. I appreciate your constructibe feedback... More 

London, United Kingdom
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night on a package including champagne, chocs & dinner. On arriving the very efficient car park attendant spotted us, came out & took our keys, parked the car & sorted out for our bags to be delivered to our room - fab! This meant we could wander off & enjoy lunch in the town which is... More 

Was this review helpful? Yes 1
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear 2TrippersLondon Thank you so much for choosing to stay with us on our all-inclusive Decadent Getaway package. I am thrilled to hear that you enjoyed every aspect of your stay. Our Reception team are always happy to help with guest requests so if you should stay with us again and feel that the room is cold, please do not... More 

Contributor
17 reviews 17 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was lovely for the team to take my car off me for the weekend...and having your bags carried adds a nice touch...loved the art work around the building and there was a real sense of style and individuality. Breakfast was excellent and staff were really helpful....the only bit of feedback would be the the room I stayed it was... More 

Was this review helpful? Yes 1
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear Historyt Thank you for choosing to stay at The Angel Hotel. It is always a pleasure to hear that our guests have enjoyed their stay here. I would like to thank you for providing constructive feedback; we do have a few rooms that still require some updating and now have an ongoing redecorating programme scheduled. We have introduced a... More 

Burton upon Ttrent
Contributor
13 reviews 13 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We used a Red Letter voucher to stay b & b in early February. The room was very acceptable, being of decent size and with a good en suite. The service from the porter who attended to the parking and retrieving of our car was excellent as was the service at reception. The cooked breakfast was of a very high... More 

Was this review helpful? Yes
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear alexandra160 Thank you for choosing to use your Red Letter Day voucher at our Hotel. I am very pleased that you enjoyed your stay with us, and that our Team here looked after you very well throughout your weekend. I do hope we may welcome you back to The Angel Hotel in the near future. Kind regards Lynn Cowan More 

suffolk
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed at The Angel Hotel for one nights b&b and afternoon tea. We were not disappointed in any way. We were greeted with a very warm welcome and that feeling carried on throughout our stay from every member of staff The room was fantastic and one of the largest rooms we've stayed in. The decor was... More 

Was this review helpful? Yes 1
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear Suffolkreikiman Many thanks for your lovely review - it is much appreciated. The Afternoon Package is very popular so delighted you enjoyed it. Perhaps next time you might try our Decadent Package which includes dinner, bubbly and one of our premium rooms. See you again soon Best wishes Lynn Cowan More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My husband and I will have the odd night away a few times a year and staying in a nice hotel is a big part of our experience. We always try to pick a good hotel and have always been very happy with our choices until now. The pictures for the Angel on the website look amazing and we were... More 

Was this review helpful? Yes 1
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear 425Carol Thank you for taking the time to contact us regarding your recent disappointing experience with us. It is always helpful to receive feedback from our guests in order that we may improve the service we offer. I am sorry to hear that your stay left you feeling disappointed that the bedrooms and bar were not the standard you... More 

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Additional Information about The Angel Hotel

Address: 3 Angel Hill, Bury St. Edmunds 1P33 1LT, England
Phone Number:
Location: United Kingdom > England > East Anglia > Suffolk > Bury St. Edmunds
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Angel Hotel 4*
Number of rooms: 79
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Also Known As:
Angel Hotel Bury St Edmunds
Angel Bury St Edmunds
The Angel Hotel Bury St. Edmunds, Suffolk
Hotel Style:
#2 Luxury Hotel in Bury St. Edmunds

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