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4.0 of 5 Hotel   |   3 Angel Hill, Bury St. Edmunds 1P33 1LT, England
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The Angel Hotel
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Ranked #3 of 10 Hotels in Bury St. Edmunds
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
WillyGreen-Z Cypress, Texas
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634 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
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  • German first
  • Any
English first
  • All months
    (634)
  • Mar-May only
    (144)
  • Jun-Aug only
    (154)
  • Sep-Nov only
    (188)
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    (148)
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Cypress, Texas
Senior Reviewer
6 reviews 6 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Angel is a beautiful hotel. I have stayed here several times for 1-2 weeks per stay, on company business. Much of the building is from the 15th century. This boutique hotel has grown from a consolidation of the surrounding homes and buildings, therefore the layout is quite unique and random. The hotel has 78 rooms, and each "zone" has... More 

Was this review helpful? Yes 1
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear WillyGreen-Z Thank you for choosing to stay with us at The Angel Hotel, and for taking the time to write this review. It is always a pleasure to receive positive feedback and I can assure you that all of the team members will be made aware of your constructive comments as they serve as a great motivator. Our team... More 

hobart
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed for a couple of nights in December, it was a wonderful Christmas treat. The hotel is so pretty and Bury St Edmunds is lovely. As soon as we arrived we were blown away by the fantastic service from the porter (for creating such a great first impression, he's a massive asset to your hotel). I was a bit... More 

Was this review helpful? Yes
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear eggcorry Thank you for choosing to stay at The Angel Hotel during the Christmas period. I am very pleased to hear you enjoyed your experience here, from the welcome given by our porters to the service provided by the whole team throughout your stay. Our team work hard to deliver high standards of customer service at all times so... More 

Norwich, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a fantastic two night stay at this hotel in November. Nothing was too much trouble for the friendly staff. Rooms were of high quality with lovely touches.(Toiletries / Bathrobes). Beds were large and comfortable. The wingspan bar in the hotel was fantastic, the only trouble was the prices eeeeehhhh. Breakfast was good quality and well cooked. Hotel is in... More 

Was this review helpful? Yes
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear comphealth Thank you for choosing to stay with us and for taking the time to write your review. It is always a pleasure to receive positive feedback from our guests in order that we may improve the service we provide. I am very pleased to hear you enjoyed your stay with us, and that you had the opportunity to... More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

I spend over 300 days a year in hotels and the staff here were the rudist I've encountered all year if not ever. Not all I exclude the car park staff and cleaners, but the reception staff in particular were shocking. The room was very dated. Old damp carpet in the bathroom. Wall paper on the bathroom walls and no... More 

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LynnCowan, Manager at The Angel Hotel, responded to this review

Dear Duncanwho Thank you for taking the time write your review regarding your recent disappointing experience with us. It is always helpful to receive feedback from our guests in order that we may improve the service and comfort we offer. I am sorry to hear that the staff you encountered here were rude and I certainly would not want this... More 

Bishops Stortford, United Kingdom
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had tickets for a concert at the Apex and decided to stay the night so we could both enjoy a meal with some wine. I chose the Angel as I'd noticed it on a previous visit to Bury. We had an ordinary twin room which I think was perhaps ready for an overhaul, as the decoration and furnishings were... More 

Was this review helpful? Yes 3
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear DoubleDee59 Thank you for choosing to stay with us at The Angel Hotel, and for taking the time to write this review. It is always a pleasure to receive feedback from our guests in order that we may improve the service and comfort we provide. I am happy to hear that you received a professional and warm welcome on... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Wow!! If you drink cocktails you cannot visit Bury without visiting this bar. The bar itself is uniquely situated in underground tunnels and the decor eclectic. The service impeccable. But best off all is Ashley's (manager and master mixologist) mastery of his art. We were fortunate enough to visit on the first week of his new menu. Upon reading the... More 

Was this review helpful? Yes
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear linda l Thank you for choosing to enjoy a few of our fabulous cocktails from our Wingspan Bar at The Angel Hotel. It is a pleasure to receive such positive feedback, not only about the bar itself but about the standard of service you received from our Wingspan Bar Manager, Ashley. We are very proud of Ashley's dedication to... More 

Marly,France
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have pondered much over reviewing our Christmas stay at the Angel. When I booked, I explained that I wish to bring my French wife to a typically Traditional English Christmas and was assured everything would be so. We were to be bitterly disappointed. A Christmas tree in reception, A Christmas cracker on our dinner plate, and a Garland over... More 

Was this review helpful? Yes 2
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear Joe P Thank you for choosing to stay with us at The Angel Hotel, and for taking the time to review your recent disappointing experience with us. It is always helpful to receive feedback from our guests in order that we may improve the service and comfort we offer. I am sorry that you felt your stay with us... More 

Woodbridge, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We know the area very well indeed and fancied a night away. We booked the Contemporary suite for 1 night, it was a Sunday. From the minute we walked in the door we were met by very friendly & efficient staff. We were early so our room wasn't ready but our luggage was taken and car parked for us with... More 

Was this review helpful? Yes 1
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear Sarah T Thank you for choosing to stay with us and for taking the time to write this review. I am very pleased to hear that you enjoyed your stay with us at The Angel Hotel, and that you received a friendly welcome upon arrival here. It is always a pleasure to receive positive feedback and I can assure... More 

Ipswich, United Kingdom
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 weeks ago

Stayed here over Christmas as a special treat from the family. It was wonderful break and the staff could not do enough for us. The bedroom was amazing and the food was gorgeous. The town itself is beautiful with many local attractions. Would recommend to anyone looking for a peaceful break away

Was this review helpful? Yes
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear Anne P Thank you for choosing to stay with us, and for taking the time to write this review. I am thrillled to hear you enjoyed your stay with us at The Angel Hotel over the Christmas break and that you were well looked after by our staff throughout you time here. I will be sure to pass your... More 

London, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here on 1st January and boy a real treat. Made to feel like royalty, staff are so pleasant We had room 20 which was totally amazing ,bed really big and so comfy, had a relaxing afternoon followed by a totally scrumptious meal. One of the best meals we have ever had. The scallops were so divine and the fillet... More 

Was this review helpful? Yes 1
LynnCowan, Manager at The Angel Hotel, responded to this review

Dear colin d Thank you for choosing to stay with us and for taking the time to write this review. It is always a pleasure to receive positive feedback and I can assure you that all of the team members will be made aware of your comments as they serve as a great motivator. I am thrilled to hear that... More 

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Additional Information about The Angel Hotel

Address: 3 Angel Hill, Bury St. Edmunds 1P33 1LT, England
Phone Number:
Location: United Kingdom > England > East Anglia > Suffolk > Bury St. Edmunds
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Angel Hotel 4*
Number of rooms: 79
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Also Known As:
Angel Hotel Bury St Edmunds
Angel Bury St Edmunds
The Angel Hotel Bury St. Edmunds, Suffolk
Hotel Style:
#2 Luxury Hotel in Bury St. Edmunds

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