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Quality Hotel Bury St. Edmunds

3.0 of 5 A14 Bury East Exit | Symonds Road, Bury St. Edmunds IP32 7DZ, England (Formerly Ramada Bury St. Edmunds)
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Quality Hotel Bury St. Edmunds
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Quality Hotel Bury St. Edmunds
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116 reviews from our community

Traveler rating
    7
    12
    45
    32
    20
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15
36
6
29
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Norwich, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Booked this last minute for an overnight stay to coincide with a theatre trip and Christmas shopping. Nice hotel very clean ample car parking . Receptionist was very helpful and polite. Our room was very clean and comfortable. Tea and coffee and toiletries provided. We did not have breakfast as £10:00 per person seemed a bit pricey. After reading some... More 

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norfolk
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the hotel on the Dec 13th for one night. I found it pleasant , would of have liked a better view from my window . Cover ed in trees. Food was good, room clean, nice walk to town from hotel.

Was this review helpful? Yes 1
Bodmin, Cornwall
Top Contributor
64 reviews 64 reviews
58 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

A perfectly adequate hotel for one night, and about what you'd expect at the price. I checked in late and checked out early so I didn't sample the whole package, but the room was comfortable and clean and the staff on reception friendly. A budget experience at around the right price.

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GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Thank you for your positive review. As an evolving property, all reviews are valued and acted upon where necessary We're really pleased to see that you enjoyed your stay with us and felt the value we wish to provide with our product and services. I hope that on any future stays, you have the opportunity to review our all new... More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

Before I start I would just like to say this is the first EVER review I've done on here . As you come in the hotel entrance you are greeted with darkness as not only the two light balls are broken but the actual sign saying 'Quality Hotel' isn't even lit up. Then as you drive down the uninviting ,... More 

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GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Dear Reviewer, Thank you for your feedback. It is disappointing to read that we appear to have missed the mark on a few areas with your stay. As a new Management team, we are working to get the best from the current fabric of the building , while looking to make some improvements in the near future. I apologise that... More 

Taunton, United Kingdom
Top Contributor
56 reviews 56 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed one night here for work - rooms were pleasant but the dining room was tatty - rips on the chairs etc. Food and service was satisfactory but breakfast was an experience:-) For cheap accommodation couldn't fault it too much

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Peterborough, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Very poor - dirty public areas - whole place reeks of neglect - badly maintained room - staff chatting to eschbother whilst place and guests need attention -terrible breakfast - have stayed there several times before - but never again

Was this review helpful? Yes 7
GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Dear Sir, I am disappointed to see that we appear to have let you down on this occasion. We aim to ensure that all of our guests leave happy and that any problems encountered are dealt with efficiently. I would appreciate the opportunity to speak with you in person. Should you wish to provide us with your feedback, please do... More 

London, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Location is good. Town center is not far. The room was bit small but clean and cozy (except a large spider on toilet ceiling). Sound proofing is not gread. Plenty of parking. Wifi signal was good enough. Restaurant offers good food. Staff are ready to help.

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GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Many thanks for your great review. The team work hard to provide a warm environment for our guests and great feedback makes it all worthwhile. Your comments have been passed on to the team, a big thank you from us all. Sincerely, Ross D More 

Birmingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I stayed here in November and did not find the hotel easily in the dark as its signs were not lit up and it was dark when I arrived, in daylight this would have not been an issue. The car park is poorly lit and it was difficult to see the signs for the reception. It is also a bit... More 

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GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Dear Mr L, Thank you for taking the time to provide us with your feedback, you have raised some points that can be actioned immediately. I do apologise for the car park lighting, we are currently working to resolve this issue. With regard to breakfast, we are fast approaching the launch of our new style breakfast which will include a... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 13, 2014 via mobile

A well located and pleasant hotel, immediately off the A14 with outstandingly welcoming staff. Especially worth thanking are Megan, Christina and the other front of house staff for their wonderful hospitality

Was this review helpful? Yes 3
GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Dear Mr Grant, We couldn't be any happier with your review. A big thank you from all of us. We hope to provide you with another great stay again soon. Ross D More 

Basildon, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed November 13, 2014

Stayed for two nights 11th &12th November,the room 112 was clean ,cosy,and comfortable would give bed 9 out of ten,nice bathroom,well operating over bath shower,good selection of free toiletries,plentifully supply of clean towels,room cleaned to a high standard,Found all the staff to be very friendly and helpfull,ate evening meals in the restuarant,meals were plentifully and of good quality,served by pleasant... More 

Was this review helpful? Yes
GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Thank you for your review, We're really pleased to hear that you enjoyed our services and the local area. We are about to launch a new Breakfast and Dinner menu which will provide a varied choice, especially for those longer stays, as we recognise that it has been somewhat limited. We hope to welcome you back for some more R&R... More 

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Additional Information about Quality Hotel Bury St. Edmunds

Address: A14 Bury East Exit | Symonds Road, Bury St. Edmunds IP32 7DZ, England (Formerly Ramada Bury St. Edmunds)
Location: United Kingdom > England > East Anglia > Suffolk > Bury St. Edmunds
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Hotel Bury St. Edmunds 3*
Number of rooms: 71
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Also Known As:
Ramada Bury St. Edmunds Hotel Bury St. Edmunds
Bury St. Edmunds Ramada
Quality Hotel Bury St. Edmunds Suffolk

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