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Quality Hotel Bury St. Edmunds

3.0 of 5 A14 Bury East Exit | Symonds Road, Bury St. Edmunds IP32 7DZ, England (Formerly Ramada Bury St. Edmunds)
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Quality Hotel Bury St. Edmunds
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Quality Hotel Bury St. Edmunds
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120 reviews from our community

Traveler rating
    7
    12
    47
    33
    21
See reviews for
15
39
6
30
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
2 of 5 stars Reviewed 2 days ago NEW

First time at this hotel. Have stayed in Best Western hotels before. Wasn't obvious where hotel was when I came off the roundabout until I went straight past and had to turn back. Plenty of car parking spaces. When we came back in the dark... No sign lit up and, again, nearly drove past. Went to check in, member of... More 

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Derby, United Kingdom
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The service at this hotel leaves something to be desired. Seems it's mainly used by contractors. The restaurant is basic to say the least. All food is microwave the only thing they cook is the chips and the chef even finds it difficult to do that. The table was sticky. The bar had only 2 relaxing chairs. This is not... More 

Was this review helpful? Yes 5
Dublin, Ireland
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Thought I'd put a review up in light of all the bad reviews this place gets. Stayed there to save a few bucks. Thought that the place was fine for the cost. Certainly quite basic but the staff were friendly, rooms were OK. Not centrally located but that's the main downside. Cheap taxi to town though.

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Perth, Australia
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was not our preferred hotel for Bury St Edmunds due to the Christmas Markets. Fortunately we knew where the hotel was from previous visits to the area - the hotel does not have a sign visible on the approach road and the entrance is easily missed. The receptionist was very pleasant and helpful, however some of the other staff... More 

Was this review helpful? Yes 2
Norwich, United Kingdom
1 review
5 of 5 stars Reviewed December 21, 2014

Booked this last minute for an overnight stay to coincide with a theatre trip and Christmas shopping. Nice hotel very clean ample car parking . Receptionist was very helpful and polite. Our room was very clean and comfortable. Tea and coffee and toiletries provided. We did not have breakfast as £10:00 per person seemed a bit pricey. After reading some... More 

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GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Thank you for taking the time to share your experience with us. Such a great review has caused some big smiles within the team. Our Breakfast offering is very shortly to be changed, this includes a price reduction. Perhaps on your next stay, you can sample what we have to offer and let us know your thoughts. 'We wish you... More 

norfolk
Contributor
11 reviews 11 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 16, 2014

We stayed at the hotel on the Dec 13th for one night. I found it pleasant , would of have liked a better view from my window . Cover ed in trees. Food was good, room clean, nice walk to town from hotel.

Was this review helpful? Yes 1
GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Thank you for a lovely review. Apologies for the Conifers. We are liaising with our neighbours to reduce these in size. On any future stays, please do get in touch on 601fd@jupitermanagement.co.uk and we can allocate you a room, with location of your choice. It's great to know that you enjoyed our services. Wishing you a Happy Christmas! Your Quality... More 

Bodmin, Cornwall
Top Contributor
64 reviews 64 reviews
58 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed December 14, 2014

A perfectly adequate hotel for one night, and about what you'd expect at the price. I checked in late and checked out early so I didn't sample the whole package, but the room was comfortable and clean and the staff on reception friendly. A budget experience at around the right price.

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GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Thank you for your positive review. As an evolving property, all reviews are valued and acted upon where necessary We're really pleased to see that you enjoyed your stay with us and felt the value we wish to provide with our product and services. I hope that on any future stays, you have the opportunity to review our all new... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 10, 2014 via mobile

Before I start I would just like to say this is the first EVER review I've done on here . As you come in the hotel entrance you are greeted with darkness as not only the two light balls are broken but the actual sign saying 'Quality Hotel' isn't even lit up. Then as you drive down the uninviting ,... More 

Was this review helpful? Yes 1
GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Dear Reviewer, Thank you for your feedback. It is disappointing to read that we appear to have missed the mark on a few areas with your stay. As a new Management team, we are working to get the best from the current fabric of the building , while looking to make some improvements in the near future. I apologise that... More 

Taunton, United Kingdom
Top Contributor
58 reviews 58 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 3, 2014

Stayed one night here for work - rooms were pleasant but the dining room was tatty - rips on the chairs etc. Food and service was satisfactory but breakfast was an experience:-) For cheap accommodation couldn't fault it too much

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Peterborough, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 23, 2014 via mobile

Very poor - dirty public areas - whole place reeks of neglect - badly maintained room - staff chatting to eschbother whilst place and guests need attention -terrible breakfast - have stayed there several times before - but never again

Was this review helpful? Yes 7
GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Dear Sir, I am disappointed to see that we appear to have let you down on this occasion. We aim to ensure that all of our guests leave happy and that any problems encountered are dealt with efficiently. I would appreciate the opportunity to speak with you in person. Should you wish to provide us with your feedback, please do... More 

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Additional Information about Quality Hotel Bury St. Edmunds

Address: A14 Bury East Exit | Symonds Road, Bury St. Edmunds IP32 7DZ, England (Formerly Ramada Bury St. Edmunds)
Location: United Kingdom > England > East Anglia > Suffolk > Bury St. Edmunds
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Hotel Bury St. Edmunds 3*
Number of rooms: 71
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Also Known As:
Ramada Bury St. Edmunds Hotel Bury St. Edmunds
Bury St. Edmunds Ramada
Quality Hotel Bury St. Edmunds Suffolk

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