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Quality Hotel Bury St. Edmunds

3.0 of 5 A14 Bury East Exit | Symonds Road, Bury St. Edmunds IP32 7DZ, England (Formerly Ramada Bury St. Edmunds)
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Quality Hotel Bury St. Edmunds
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Quality Hotel Bury St. Edmunds
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111 reviews from our community

Traveler rating
    6
    11
    43
    31
    20
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15
35
6
28
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Peterborough, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

Very poor - dirty public areas - whole place reeks of neglect - badly maintained room - staff chatting to eschbother whilst place and guests need attention -terrible breakfast - have stayed there several times before - but never again

Was this review helpful? Yes 2
GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Dear Sir, I am disappointed to see that we appear to have let you down on this occasion. We aim to ensure that all of our guests leave happy and that any problems encountered are dealt with efficiently. I would appreciate the opportunity to speak with you in person. Should you wish to provide us with your feedback, please do... More

London, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Location is good. Town center is not far. The room was bit small but clean and cozy (except a large spider on toilet ceiling). Sound proofing is not gread. Plenty of parking. Wifi signal was good enough. Restaurant offers good food. Staff are ready to help.

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GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Many thanks for your great review. The team work hard to provide a warm environment for our guests and great feedback makes it all worthwhile. Your comments have been passed on to the team, a big thank you from us all. Sincerely, Ross D More

Birmingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stayed here in November and did not find the hotel easily in the dark as its signs were not lit up and it was dark when I arrived, in daylight this would have not been an issue. The car park is poorly lit and it was difficult to see the signs for the reception. It is also a bit... More

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GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Dear Mr L, Thank you for taking the time to provide us with your feedback, you have raised some points that can be actioned immediately. I do apologise for the car park lighting, we are currently working to resolve this issue. With regard to breakfast, we are fast approaching the launch of our new style breakfast which will include a... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

A well located and pleasant hotel, immediately off the A14 with outstandingly welcoming staff. Especially worth thanking are Megan, Christina and the other front of house staff for their wonderful hospitality

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GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Dear Mr Grant, We couldn't be any happier with your review. A big thank you from all of us. We hope to provide you with another great stay again soon. Ross D More

Basildon, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed 1 week ago

Stayed for two nights 11th &12th November,the room 112 was clean ,cosy,and comfortable would give bed 9 out of ten,nice bathroom,well operating over bath shower,good selection of free toiletries,plentifully supply of clean towels,room cleaned to a high standard,Found all the staff to be very friendly and helpfull,ate evening meals in the restuarant,meals were plentifully and of good quality,served by pleasant... More

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GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Thank you for your review, We're really pleased to hear that you enjoyed our services and the local area. We are about to launch a new Breakfast and Dinner menu which will provide a varied choice, especially for those longer stays, as we recognise that it has been somewhat limited. We hope to welcome you back for some more R&R... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Quality hotel between 6th and 9th November. It is a great hotel on the edge of Bury St Edmunds and 5 minutes from the train station and town centre by road and is adjacent the A14 with links to Newmarket, Cambridge, and Ipswich. It was the most comfiest sleep in well decorated rooms and has a... More

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Cardiff, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Luckily I didn't read reviews before booking this hotel as it would have put me off. A well located hotel with a good welcome, friendly staff although some a tad 'scruffy'. Hallway carpets in need of replacing but my room was perfectly adequate and clean. Slight problem with my sash window, which didn't stay open but this wasn't a real... More

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Chelmsford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Room was ok, nice & clean. Restaurant not too bad, good service, limited menu. Staff were very polite, went as a couple and enjoyed our stay. Hotel good do with refurbishment. Breakfast was quite nice. Would recommend hotel to use as a base if you want to explore the local area as the price was reasonable.

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GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Thank you for your review. Firstly, I can relate to your comments regarding the needed update in some areas of our hotel. This is something that we are currently working toward and hope to make some changes in the not so distant future, which we are very much looking forward to. I'm pleased to see that you enjoyed our services... More

Battle, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Just for a one night stop over, it was a nightmare! No hot water in the room,was told the boiler needed fixing but could not be done until Monday, this was only Saturday, we were was offered free breakfast, that would have been acceptable,but it was to be long long night....................after settling down about 10.30, to be awoken abruptly at... More

Was this review helpful? Yes 5
GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Thank you for bringing your experience to our attention, I am truly sorry to hear this. All feedback is forwarded to our team and used to shape our training. Sleep and service quality are highly important to us. Your review has been a great help, Thank you. Ross D 601op@jupitermanagement.co.uk More

Brighton, United Kingdom
Senior Contributor
46 reviews 46 reviews
27 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was booked in by my office and, to be honest, was pretty annoyed and had very low expectations. Once I had got there and left my middle class preconceptions at the door I was pleasantly surprised. Ok, it's no 5 star but the greeting was friendly, the room was fine, but a little dated, and it I'd the job.... More

Was this review helpful? Yes
GMBSE, General Manager at Quality Hotel Bury St. Edmunds, responded to this review

Thank you for your honest feedback. I am so pleased to see that we exceeded your initial expectations and especially to hear that the team acted on your feedback. I must also apologise for your less than satisfactory shower experience. I can confirm that our boilers are back in action and ready to meet your need on future stays. Should... More

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Additional Information about Quality Hotel Bury St. Edmunds

Address: A14 Bury East Exit | Symonds Road, Bury St. Edmunds IP32 7DZ, England (Formerly Ramada Bury St. Edmunds)
Location: United Kingdom > England > East Anglia > Suffolk > Bury St. Edmunds
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Hotel Bury St. Edmunds 3*
Number of rooms: 71
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Also Known As:
Ramada Bury St. Edmunds Hotel Bury St. Edmunds
Bury St. Edmunds Ramada
Quality Hotel Bury St. Edmunds Suffolk

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