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Dragonfly Hotel Bury St Edmunds

Symonds Road, Bury St. Edmunds IP32 7DZ, England (Formerly Quality Hotel Bury St. Edmunds)
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1 room 1 adult
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Dragonfly Hotel Bury St Edmunds
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231 Reviews from our TripAdvisor Community

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Lowestoft, United Kingdom
2 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

Really enjoyed the stay at the dragonfly hotel the staff was very friendly and helpful would definitely return sometime in the future and recommend it to a friend or family. Loved it that the bar was open 24 seven and the bed was really comfortable happy customer ✔️

Helpful?
Thank kellycousins88
Liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Hello, We stayed with work for a couple of days. The staff were really helpful at telling us about the local area. Also because of our working hours we finished at a bizarre time of night where there was very little nearby to eat. The staff offered to put food in the oven for us and took good care of... More 

Helpful?
Thank Vicky2788
GMBSE, Manager at Dragonfly Hotel Bury St Edmunds, responded to this review

Than you for taking the time to post your review of your stay here with us. Your kind words mean a lot to the team here at The Dragonfly. We look forward to welcoming you back when you are next in the area. Kind regards Becky Drewitt More 

London
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Friendly accomdating staff, available 24 hours, lovely room, great breakfast. Plenty of choice, cereal, cooked, tea, coffee, fruit juice Nothing was too much trouble for the staff. Would defiantly stay again

Helpful?
Thank TracyNeil
GMBSE, Manager at Dragonfly Hotel Bury St Edmunds, responded to this review

Thank you for taking the time to post a review of your recent stay here with us. The team and myself are delighted that you enjoyed your stay here with us, we look forward to welcoming you back in the future. Kind regards Becky Drewit More 

Lytham St Anne's, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here before and must admit it was terrible. This time my bed was comfy which made a massive difference. TV controller didn't seem to work and the water pressure in shower was poor. Staff all friendly and service was fine.

Helpful?
Thank Insight_Hospitality
GMBSE, Manager at Dragonfly Hotel Bury St Edmunds, responded to this review

Thank you for taking the time to write a review of your recent stay here with us. I am glad you found your stay t be more comfortable. We hope to see you again. Kind regards Becky Drewit More 

London, United Kingdom
Level Contributor
159 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 336 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I stayed at this hotel back in September of last year and although on the whole we had a pleasant stay, I did post a rather scathing review of our room which we had back then (120) especially regarding the awful uncomfortable bed. Once my review had been posted, Becky the manager invited me to phone her... More 

Helpful?
Thank finkfloydman
GMBSE, Manager at Dragonfly Hotel Bury St Edmunds, responded to this review

Thank you for taking the time to review your second stay, I am very glad that you found your stay to be much more comfortable this time around. As you can see from your more recent stay that things are improving in the hotel and that team are working tirelessly to make guests stay to be the best it can... More 

Peterborough, United Kingdom
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 9, 2016 via mobile

Although located next to a main road, had a great nights sleep at the Dragonfly. Warm welcome from the reception team, good sized room with twin beds and plenty of storage space too. Would recommend Moreton Hall (5 min by car) for food and drink

Helpful?
Thank aeh19
GMBSE, Manager at Dragonfly Hotel Bury St Edmunds, responded to this review

Thank you for taking the time to post review of your stay with us at the Dragonfly. Im glad to see that you found your stay to be very comfortable. We hope to all see you again if your in the area. Kind regards Becky Drewitt More 

Bury St Edmunds, England, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 1, 2016 via mobile

Me and my partner booked here on New Year's Eve as a place to stay so we could drink and not have to drive home. It's a simple budget hotel but that doesn't mean it's not decent. The room was clean, not worn out, everything was working and the bed was comfy. It was also very nice and warm as... More 

Helpful?
Thank Akaayy93
GMBSE, Manager at Dragonfly Hotel Bury St Edmunds, responded to this review

Thank you for taking the time to write a review of your stay here with us at The Dragonfly Hotel. I am very pleased that you and your partner found your stay to be very comfortable and value for money. The situation with the facilities in the bathroom have been noted and the issue is being rectified. Myself and the... More 

Thirsk, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 18, 2015

I am currently staying here for a lengthy period of time due to my house being uninhabitable. I have 2 children with me age 20 months and 3.5 years. Though the rooms are a bit tired and in need of re dec and new beds, i just wanted to mention how helpful the staff here have been. They do not... More 

Helpful?
Thank guinness005
GMBSE, Manager at Dragonfly Hotel Bury St Edmunds, responded to this review

Thank you for taking the time to post your review. It is always very refreshing to read a review where the hard work that the team puts into the hotel is noted and I am very grateful for your comments. We are always trying very hard to ensure the guest’s experiences at the hotel is the best it can be,... More 

Cambridge, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 14, 2015

We stayed here overnight for a family party in the area. On checking in, we found the staff to be very cheerful, helpful and friendly. Our room was clean, comfortable, with nice furniture and fittings. Plenty of hot water, in the nicely appointed bathroom. Would have liked a softer pillow but other than that, bed was comfortable. Plenty of choice... More 

Helpful?
1 Thank ShirleyH186225
GMBSE, Manager at Dragonfly Hotel Bury St Edmunds, responded to this review

Thank you for taking the time to review your recent stay with us. I am pleased to see that you enjoyed your stay here with us. The team are delighted that you were happy with the service that you received. I look forward to welcoming you back to the hotel when you are next visiting the area. Kind Regards Becky... More 

1 review
4 of 5 stars Reviewed December 8, 2015 via mobile

Due to work commitments I stay in hotels across the U.K and europe three nights a week. The dragonfly hotel is close to having a five star rating but is only held back by the limited menu. The staff are amazing. I am on first name terms with all of them and they will do everything within their power to... More 

Helpful?
Thank james p
GMBSE, Manager at Dragonfly Hotel Bury St Edmunds, responded to this review

Thank you for your review. It is always very refreshing to read a review where the hard work the team puts into the hotel is noted and I am very grateful for your comments. We are always trying very hard to ensure the guest’s experiences at the hotel are good and I am delighted that you found this to be... More 

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