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The Fox Inn

Certificate of Excellence
1 Eastgate Street, Bury St. Edmunds IP33 1XX, England
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Best prices for: 1 room 1 guest
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The Fox Inn
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The Fox Inn
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179 reviews from our community

Traveler rating
    103
    42
    24
    6
    4
See reviews for
26
95
9
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Absolutely terrible customer service, waited an hour for our main meals to arrive. Every member of staff was cold, and rude to both of us. A very hostile atmosphere, left us both with a sour taste in our mouths for the rest of the day. Definitely won't be heading back there at all.

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Richard W, Guest Relations Manager at The Fox Inn, responded to this review

We apologise for the delay and level of service you received and we thank you for the comments. More 

Greater London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The Fox is 5 mins walk from the centre of Bury St Edmunds, behind the grounds of the Abbey ruins, and has ample parking. The Fox's bedrooms are in a separate converted barn. They appear to be fairly new, and are of a high standard. The room I stayed in had a very high ceiling, giving a bright and airy... More 

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Richard W, Guest Relations Manager at The Fox Inn, responded to this review

Thank you for your detailed review. We are always glad to hear when people have enjoyed their stay with us and hopefully we will look forward to welcoming you back to the Fox in the near future? More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Me and some friends ate here last night. As usual the food was amazing. However, the service was absolutely shocking. Really lowered my opinion. We've been regular patrons of the fox for a long time, unfortunately it's not somewhere I will be recommending anymore.

Was this review helpful? Yes 2
Richard W, Guest Relations Manager at The Fox Inn, responded to this review

We would like to apologise for the lapse in service you received on your last visit and truly hope to see you again to continue to enjoy the amazing food? Should you wish to visit us again please make yourselves known to the management team to perhaps discuss the issues further? It is only through valuable guest feedback that we... More 

Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Fox Inn was a nice surprise. Located just a 5-10 minute walk from lots of shops, restaurants and the breathtaking Abbey Gardens. The pub is quaint and friendly with an excellent, charming staff. The food was very good and there were plenty of choices on the menu. Our hotel room exceeded our expectations with lots of creature comforts. The... More 

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Richard W, Guest Relations Manager at The Fox Inn, responded to this review

We're so pleased we both surprised you and exceeded your expectations. It's always a delight to receive such warm and generous feedback. Welcome back to The Fox Inn any time. More 

Yorkshire
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location, near the Abbey Gardens and cathedral, and within walking distance of the shops. The room was extremely comfortable, quiet, with plenty of facilities. The staff were very welcoming, and responded immediately when there was a small problem, soon resolved. They went out of their way to attend to our requirements. Breakfast was served efficiently, though we would say... More 

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Richard W, Guest Relations Manager at The Fox Inn, responded to this review

Thank you for your feedback, we're glad you enjoyed your stay and Bury St Edmunds. More 

Purley
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 18, 2015

We stayed for one night and found the rooms excellent, spacious, comfortable, clean and some really nice touches. All of the rooms are in the courtyard and so no road noise. Very friendly staff and a real pleasure to stay.

Was this review helpful? Yes 1
Richard W, Guest Relations Manager at The Fox Inn, responded to this review

It's a pleasure to be of service, we're glad you enjoyed your stay and hopefully look forward to welcoming you back in the vey near future. More 

Felixstowe, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 12, 2015

Room fine, staff fine, evening meal fine. Disappointed by breakfast. "Choice of seasonal fruit bowl" was a bowl containing 20 grapes and three thin slices of melon, not for each guest but all, cereal was Corn Flakes, Rice Krispies or Alpen, but worst of all was the "grilled lightly smoked kipper" which turned out to be one of those ghastly... More 

Was this review helpful? Yes 1
Llanelli, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 10, 2015

My wife and I arrived late on a Sunday evening after a six hour drive and needed accommodation for the night. We asked a police officer for some help and he suggested the Fox along with another. The officer ended up giving us an escort to The Fox Inn. We were fortunate enough that they had one room left. Even... More 

Was this review helpful? Yes 1
Richard W, Guest Relations Manager at The Fox Inn, responded to this review

Thank you to Bury St Edmunds local constabulary for escorting you to us. We're so pleased you enjoyed your stay and thank you for taking the time to recognise our team. More 

Rayleigh, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 30, 2015

Difficult to know where to start but probably best to start with accommodation. The Fox has ample parking but the stand out feature was the room itself. We stayed in apt #2, which is spacious and extremely comfortable with a large and very comfortable bed, sofa and good wardrobe space. The bathroom was a good size, well maintained and decorated... More 

Was this review helpful? Yes 3
Richard W, Guest Relations Manager at The Fox Inn, responded to this review

Thank you, you're welcome to come and relax at The Fox anytime, look forward to seeing you again very soon. More 

Oxfordshire, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 28, 2015

Very good value for money. Had room below room 6. Warm at night but had air con on even in February. Large room and bathroom great shower all very high standard . Behind pub on ground floor , no noise. Would recommend and stay again. Didn't eat so can't comment on dinner but good breakfast choice.

Was this review helpful? Yes 1
Richard W, Guest Relations Manager at The Fox Inn, responded to this review

We are glad you enjoyed your stay and appreciated the high standard of our accommodation. More 

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