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Stockton Hotel Stockton-on-Tees


Hotel class 3.0 of 5
John Walker Square 10, Stockton-on-Tees TS18 1AQ, England
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Reviews you can trust

74% Do not recommend
2.5 of 5 stars 27 reviews
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By trip type
All (27)
[ Date ] [ Rating ]
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2 of 5 stars
Breakfastplease   3 contributions
London
Nov 3, 2008 | Trip type: Family
1/1 found this review helpful

Most of the reviews here agree that this place isn't great. The real issue is that those of us that have stayed at Swallow Hotels in the past assume that the remaining Swallows are operating to a similar standard. Unfortunately if the Stockton hotel is a typical example, this isn't the case and therefore people are likely to be disappointed.... more

Management response from
gmstockton_8, General Manager

Thank you for your feed back which we take seriously and as such please note my response. I understand your comments about the Swallow branding but rates wise we now compete with the value brands while still offering a leisure club , room service etc. which they do not. Breakfast was inconsistent which I apologise for .The workers you refer...

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4 of 5 stars
CareyG   4 contributions
London
Oct 26, 2008 | Trip type: Business, Friends getaway

I nearly let the negative reviews here put me off this hotel. So glad I didn't. Warm and well-equipped with the nicest, friendliest staff throughout. Yes, the decor is a little jaded, particularly the bedrooms, but overall, this is a great place to stay. Great room rates through the hotel's own website. Good restaurant (unfortunately overpriced though) and lovely spa... more

Management response from
gmstockton_8, General Manager

Thank you for your kind comments about the team , it is much appreciated . I am also pleased to note you found the hotel represented overall value for money. We look forward to seeing you again.

DRAB
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2 of 5 stars
barb1cheshire   3 contributions
cheshire
Sep 28, 2008

A bit drab and outdated. In desperate need of redecorating, a bit stuck in 1970,s at moment. Rooms adequate, but decor drab. Views overlooking multi storey car park depressing. Beds were comfortable, but housekeeping questionable. Bed sheets not even straightened. Bathroom ok, plenty of hot water, be careful of shower, water extremely hot, despite control. Noise at night and early... more

Management response from
gmstockton_8, General Manager

Dear Guest, Thank you for feed back. In response to your detailed comments I agree the hotel would benefit from some further investment.I am glad to report this is being addressed at the moment. i am sorry you found the vegetables not to your liking and have passed this onto the Chef. As regards noise I have made representation to...

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4 of 5 stars
18HOLES   8 contributions
North Yorkshire coast
Sep 12, 2008 | Trip type: Business, Solo travel

On business in Teeside, easy to find, good car parking. Hotel a bit dated but heck !! Food was good especially the breakfast, comfortable room which was spotless, and SKY sports in the bar, I was a happy bunny. more

Management response from
gmstockton_8, General Manager

Thank you for your kind response. We look forward to welcoming you back to the hotel.

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2 of 5 stars
bapton   10 contributions
uk
Aug 4, 2008

We were booked in here by a travel company for a weekend break - definitely not a place we would have chosen to stay in as it;s right in the centre of Stockton and is surrounded by pubs and nightclubs and there was a lot of noise(shouting,sirens etc) until 5am in the morning. Lots of rubbish outside the hotel. Reception... more

Management response from
gmstockton_8, Manager

Thank you for taking the time to pass on your comments. I agree the noise can be an issue and I have taken this up with The Council,who are not prepared to act as they regard it as a non-residential.area. The rubbish is part of the shopping centres remit and I will pass your comments on to them. I sincerely...

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1 of 5 stars
sheepshagger   6 contributions
Cumberland
Jul 30, 2008 | Trip type: Solo travel

I can't really believe this is a 3 star hotel. Stayed there because the Thistle in Middlesbrough was full. Front of house is dingy and amazed there's no broadband access - they sent me across the road to a pub! Bathroom was barely clean, room over-heated, view across to a carpark. Very grudging about getting me a (fairly nasty) meal... more

Sad
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2 of 5 stars
ptrcvd   6 contributions
Langdon Hills UK
Jul 20, 2008 | Trip type: Couples

At one time prior to Marriott taking away the best hotels Swallow where a quality chain. The Stockton Swallow was a long way from the best but was reasonable. You can still see remnants of how it used to look but unfortunatly it is decaying rapidly. A good example are the toliets off the main bar area. Now the wash... more

Management response from
gmstockton_8, General Manager

Dear Guest, Thank you for taking the time to put your comments about the hotel on the TA site. As far as the fabric of the hotel is concerned your knowledge is correct as Waltham Abbey and Bexleyheath were built by Vaux Swallow. In response to your observations I apologise for the inconsistent breakfasts and it is a shame that...

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2 of 5 stars
Baxie   135 contributions
County Durham, UK
May 14, 2008 | Trip type: Business, Solo travel
1/1 found this review helpful

I work in Stockton and live some distance away so have stayed at the Swallow a few times when working late. The choice of hotels in Stockton is pretty limited with the budget hotels usually booked in advance. The general appearance of the hotel is tired and like something out of the 70s, but the check in staff are friendly... more

Management response from
tedward, General Manager

Firstly the car park is not owned by the hotel and as such is not in our control. I can state though it has good security and is looking for assured status.The police regard it as a low risk environment. It is unfortunate the meal was an issue but we serve a lot of guests over the year and get...

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3 of 5 stars
vogel421   7 contributions
London
Apr 27, 2008 | Trip type: Business, Solo travel

This was a useful place to stay with its town centre location, but not really inspiring. The building is ugly (and dominates Stockton's townscape in a truly hideous way) and while some of the upper floor rooms must have nice views (Cleveland hills, Tees barrage perhaps?) I wouldn't know as my second-floor room could see only an entrance to the... more

Management response from
tedward, General Manager

Yes its a 70's tower block and as such is difficult to modify .It has this in common with many hotels of its time and there is little that can be done. Its a shame we were not consistent with the restaurant but its nice to hear of a clean and cosy room.Th staff appreciate the positive comments also ,...

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1 of 5 stars
scottiemcj   1 contribution
Glasgow
Apr 10, 2008 | Trip type: Business

I was visiting the area on business so I picked the Swallow Stockton as it was only £40 on [--]. When I arrived all was well, I parked my car in the car park (easy to find,) then it was all down hill. I got to the entrance from the car park to reception down a dingy corridor where you... more

Management response from
tedward, General Manager

£40 including 17.5% was what this guest paid for a large room and breakfast. The local Premier Lodge , no bar , Leisure Club ,room Service etc is over £50. I rest my case.

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Stockton Hotel Stockton-on-Tees Also Known As

  • Stockton Hotel On Tees
  • Stockton On Tees Hotel
Address: John Walker Square 10, Stockton-on-Tees TS18 1AQ, England
Stockton-on-Tees Hotels Stockton Hotel Stockton-on-Tees
2.5/5.0
27