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Tollgate Hotel & Leisure

Ripon Road, Stoke-on-Trent ST3 3BS, England
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Tollgate Hotel & Leisure
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Ranked #8 of 20 Stoke-on-Trent B&B and Inns
A recent review
5 of 5 stars reviewed 3 days ago
Kieron S
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88 reviews from our community

Traveler rating
    34
    29
    18
    3
    4
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25
19
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19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (88)
  • Mar-May only
    (17)
  • Jun-Aug only
    (37)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (11)
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed with wife and three kids for one night whilst travelling South. Room was absolutely massive, big double bed, three singles and still room for big sofa in front of the TV. Great value for money and really friendly staff throughout. Would thoroughly recommend and we will be back to stay for a trip to Alton Towers soon.

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Oslo, Norway
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

No 1 hotel in my mind. Great rooms, pleasent staff, superb service. Friendly and family standard in cozy envirement. I will ofcourse come back - already in two weeks time and for sure many more times.

Was this review helpful? Yes 1
Oslo, Norway
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Tollgate is a great place to stay when being in Stoke-on-Trent. Very friendly staff, nice rooms, great full english breakfast, a great sportsbar with good beverage and snacks and if you like, a gym to make your exercise. The price compare to other hotels give you great value for money.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is absolutely one of the best hotels I've stayed on. All the people here, from the management to the cleaning personnel is always helpful and at the best service. If you need some help to get around in Stoke-on-Trent, this is the place to ask for your help. The rooms have good a good quality if you think about... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stay at the Tollgate on a regular basis with work due to its friendly family service, which for me is a home from home. Nothing is too much trouble for the staff, day or night, they are on hand to ensure you are comfortable and happy with all aspects of your stay. With free wifi that is available throughout... More 

Was this review helpful? Yes 1
Dumbarton, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My visit started well enough with very pleasant front of house staff and a decent meal, upon getting into the room I realised quickly I'd been overcharged as the room was very dated and below standard. I stay in hotels often and very easy pleased as well. The main reason I stayed was for the wifi to work online. I... More 

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aoldfield, Owner at Tollgate Hotel & Leisure, responded to this review

Thank you for you kind comments about your check-in and meal. Reading the rest of your "review", added to the fact that the vast majority of our reviews on here are overwhelmingly positive and the fact that ALL of your "reviews" on TripAdvisor are one star and scathing, leads me to totally refute your comments. I can categorically state that... More 

Stoke-on-Trent, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Spent a very pleasant evening at The Tollgate. Ate in the restaurant, where the food was reasonably priced. The staff were friendly and obliging, and the surroundings were comfortable. No doubt we will visit again.

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Swansea uk
1 review
4 of 5 stars Reviewed February 18, 2015

Nice hotel, very clean and spacious, decor could have been more modern but wasn't terrible. In the price, a breakfast would have been ideal, but it was extra, shame really. Lots of tea and coffee available in room, but only enough milk for one cup of tea each. I don't know if I'd go again, as I'd get breakfast in... More 

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Senior Contributor
47 reviews 47 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 10, 2015 via mobile

Stayed here for a couple of days and really enjoyed it. Very friendly staff, excellent food and nice room. Good free WiFi. Only faint grumble was the water pressure in our upstairs room which meant the shower was not very good.

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Llandudno, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 25, 2015

Great hotel, friendly staff, we stayed in the lodge which was spotless and spaceious , had a family party here and the staff was so kind and helpful, drinks was good, breakfast was nice, plenty of parking spaces.

Was this review helpful? Yes 3
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