My partner and I arrived at this hotel on Saturday for a night away for my birthday before heading off to a theme park the next day. I spent a few weeks looking for a nice hotel and thought this one looked nice on there website so I phoned them and booked a superior room. We arrived at midday and... More

I was expecting the worst having read the reviews, but I was pleasantly surprised. We had arranged a Alton Towers package for a very reasonable rate. We spent the day at the park and on the return given our room key for our room for the night. The room was very acceptable, clean,not in need of any great repair and... More

Unfortunately, today is not its day. That would have been sometime in the 1800s. Stayed here for one night in April 2012. Our requirement was for 5 single occupancy rooms at a ‘reasonable’ (all right then – ‘low’) cost. The rooms did the job but were very ‘tired’ looking – no amount of cleaning will ever make them look fresh,... More

Stayed for a Line Dancing Weekend, Booked a single room but got a double,it was comfortable,clean and warm.Just a couple of niggles you had to switch the light off before you got into bed as there wasn't a switch within easy reach of the bed, and there was no mirror near to the hairdryer which was a bit annoying. The... More

We booked the hotel mid week for the advance rate directly with the hotel. Booking was easy, although some aspects could have been more clear. Check in was easy and the staff were friendly and polite. The proximity to Stoke-on-Trent train station and the university is really convenient. Although a little dated (to the 40's), you certainly get the idea... More

On Thursday, 4th. May 2012, I visited Stoke on Trent so as to attend the Potteries Museum & Art Gallery. However on arrival by train I found I had some spare time before attending a lecture. On leaving the main station I found myself looking immediately at a hotel entrance which was a clear invitation to a thirsty journalist. I... More

We first arrived at the hotel and though OH LORD!!!! The entrance was scabby we then went up to our room and it was so old it had an iron presser, the bed made so much noise and it didnt look very clean.. the one man sofas had white stains on them I did not dare sit on them. The... More

Smelly, dirty and need of knocking down... Think of a travellodge that's never been cleaned...! Went to eat in the evening and the two guys on the restaurant reception were just sat across a table and ignored me until I cleared my throat! I walked out... In my room the pillow cases had clearly not been cleaned. They were smelly... More

This hotel is a missed opportunity. A beautiful building in desperate need of tlc - the beds were very comfortable and clean, rooms needed upgrading as did the bathrooms. However, the service team including receptionists would have better suited to working in a mortuary such was their customer service skills. Probably the most unfriendly reception I have experienced ..... A... More