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Get your quick guide to the top hotels, restaurants and things to do.
| Hotel | EUR* | Distance | Rating |
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| The Manor House | €88 | 3.1 mi 5.0 km |
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| Best Western Manor House Hotel | €99 | 8.3 mi 13.4 km |
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| The Alexandra Court Hotel | €77 | 9.8 mi 15.8 km |
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| The Swan Hotel | €102 | 16.2 mi 26.0 km |
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| Ye Olde Vicarage | €73 | 17.3 mi 27.8 km |
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| restaurant | Distance | Rating |
|---|---|---|
| The Plough Inn | 0.4 mi 0.6 km |
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| Noah's Ark | 1.4 mi 2.3 km |
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| Sangam 2 | 1.8 mi 2.9 km |
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| Thing to Do | Distance | Rating |
|---|---|---|
| Etruria Industrial Museum | 0.6 mi 1.0 km |
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| Ceramica | 1.4 mi 2.2 km |
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| Moorcroft Pottery | 1.8 mi 2.9 km |
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| Title | Source |
|---|---|
| “Stoke-on-Trent Moat House” | Frommer's |
I booked this hotel with my friend in order to visit Alton Towers. Twin room had large beds and a sofa, all clean and well presented with plently of room. Dinner was absolutely delicious even though I was stuffed after the main I forced down the tasty chocolate brownie for pud. Tip - book a table we had to wait... more
We're originally from the area & were visiting relatives. We decided to stay at The Moat House (instead of the usual budget chains) for a bit of a treat, but were really disappointed. We stayed on the 1st floor & found the room to be quite tired, poorly maintained & not that clean. Also the swimming pool area was quite... more
Dear ktincornwall, Thank you for taking the time to write your review. I am really sorry to hear that you found some parts of your stay dissappointing, as you said in your review we have completed refurbishment on on 2nd and 3rd floor family rooms. I have passed on your comments to the Housekeeping Manager to investigate the problmes you...
We stayed at the Moat House hotel on the pm of the 16th Sept . it's location to Alton Towers was the only motive for booking a hotel in this area. As i only booked our room on the day that we were due to arrive the staff were very helpful & i managed to hagle one of the suits... more
Dear tvrxx75, Thank you for taking the time to write your review. I am delighted to hear you and your family enjoyed your stay. It is also good to hear such good comments about our staff, and your comments will be shared with the team. I think you stayed in the Bennitt suite as you said the rooms are very...
I stayed here with my wife and 2 daughters (9 and 6), not anything bad to say really. Reception was fast and efficient, swimming pool etc well worn but as its a not only for hotel guests gets busy at the weekend. Ate at Frankie and Benny's a 2 min walk away. We had a family room with bunkbeds overlooking... more
Dear ajsdoozer, Thank you for taking the time to write your review. I am delighted to hear you and your family enjoyed your stay. It is also good to hear such good comments about our staff, and your comments will be shared with the team. As you said in your review we are close to Alton Towers 16miles in total...
i booked 2 rooms probably 3 hours before arrival, due to a last minute change of plan. I arrived and checked my colleague in as well due to us needing to rush to a meeting. It all went down hill here, the receptionist told me my colleague had cancelled her room, i protested this was impossible as she didnt even... more
Dear Guest Thank you for taking the time to write your review. Please accept my sincere apologies for the problems you encountered upon check-in. At Best Wester Stoke on Trent Moat House we pride ourselves on providing a high standard of customer service, however on this occasion we didn't.Please let me assure you this is not the usual standard you...
Stayed here recently and should have listened to the reviews re noise , it was the noisiest hotel I have ever stayed in , the air conditioning made a serious racket and looked like it was prehistoric , breakfast was poor with hot buffet not well attended and food left too long and some products missing and not replaced by... more
Dear Guest, Thank you for taking the time to write your review. Please accept my sincere apologies for the problems you encountered during you recent stay with us At Best Western Stoke on Trent Moat House. we pride ourselves on providing a high standard of customer service; however, on this occasion we have let ourselves down. Please let me assure...
Great price for 2 rooms on a weekend trip to Alton Towers. Big clean and decent rooms, its all looking good. The immediate area was very 'The Office' and reminded us of retail park hell, but hey, we were only staying close to a theme park... Went out for dinner, average stuff, tired so off to bed around 10.30pm. It... more
Dear Goodjudge, Thank you for taking the time to write your review. Please accept my sincere apologies for the noise disturbances you experienced during your at our hotel. At Best Western Stoke on Trent Moat House we pride ourselves on providing a high standard of customer service; however, unfortunately on this occasion we appear to have let ourselves down. Let...
I stayed during a business trip. The hotel was as expected according to the price. As a guest I was turned away during lunch from the hotel restaurant, this was due to a conference taking place and the staff said they were to busy to serve me. It was nice to have pool and gym facilities although they were very... more
Dear Kociatko Thank you for your feedback concerning your recent stay at the Best Western Stoke on Trent Moat House. Firstly i would like to apologies for not been able to get served in our resturant, but our resturant dosn't usally open at lunch only if we should have a conferance/private function takin place but our bar menu is avalible...
Comfortable and great size family rooms! We thoroughly enjoyed our stay, the staff are great! more
Dear Private999 Thank you for taking the time to write your review. I am delighted to hear you and your family enjoyed your stay. It is also good to hear such good comments about our staff, and your comments will be shared with the team. Yours sincerely James Machin
The hotel looks impressive from the outside. Well appointed foyer, bar and restaurant. We were shown to our room which could only be described as a small function room converted to a family room with fold down beds. On close inspection the pillow cases were dirty, the window didnt close properly and there was an obvious layer of dust on... more
Dear N_IrelandJetsetter Thank you for taking the time to write your review. I am really sorry that you didn't enjoy your stay with us and felt the need to leave after one night. Please accept my sincere apologies for the lack of cleanliness you encountered durin your stay with us, I have passed on your comments to our Head Housekeep...
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