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BEST WESTERN Stoke-on-Trent Moat House

4.0 of 5
Etruria Hall, Festival Way, ST1 5BQ, England
Hotel amenities
BEST WESTERN Stoke-on-Trent Moat House
Ranked #3 of 11 hotels in Stoke-on-Trent
4.0 of 5 stars 223 Reviews
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223 reviews from our community

What travelers say about this hotel
  • Family room(5)
  • Double beds(5)
  • Retail parks(5)
  • Swimming pool(5)
  • Friendly and helpful(5)
  • Star hotel(4)
  • Bar area(3)
Traveler rating
    71
    71
    49
    17
    15
Only show reviews for Family (68) | Couples (46) | Business (56)
Date Rating
Southampton, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 24, 2012 NEW

we stayed at this hotel at the beginning on may. i had searched for a nice hotel near alton towers for a while and thankfully came across this one. first impressions, what a bargain! it was very nice, modern, clean. the room (a family room) was lovely, nice size, bunk beds for the kids which they loved. we had dinner... More

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1 review
5 of 5 stars Reviewed May 20, 2012 NEW

Excellent night. The act was great. The food lovely and the service excellent. Will definitely go back. More

Was this review helpful? Yes
GMstoke, General Manager at BEST WESTERN Stoke-on-Trent Moat House, responded to this review
May 22, 2012

Hi Lozza Thanks for the review, glad you enjoyed Take That we've had them here a few times now they are very good and very popular. You might be interested in other nights we have planned - an 80's night in June, Comedy in July, Lady GaGa & Pink in September. Then in October we have Jonny Wilkes and the... More

Powys
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed May 18, 2012

Good Hotel nice food only stayed the 1 night but more than happy with room More

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GMstoke, General Manager at BEST WESTERN Stoke-on-Trent Moat House, responded to this review
May 19, 2012

Thanks for the review Steve, glad you had a good stay with us. Next time you visit we will have a new menu and a new promotion -2 dine for £29.99 with a glass of wine! Clare More

Buckingham, England, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 13, 2012

I actually like this hotel and wanted to rate it higher because of two reasons. Firstly the staff were very helpful and polite and secondly the breakfast was much better than other breakfast buffets I've had at similar hotels. Unfortunately th fundamental problem is that the doors to the rooms all slam shut. Meaning that a decent nights sleep is... More

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GMstoke, General Manager at BEST WESTERN Stoke-on-Trent Moat House, responded to this review
May 19, 2012

Hi Lee Thanks for taking the time to write a review so glad you found the team very helpful and polite. We pied ourself on the breakfast buffet and are introducing a local dish - Cheese Oatcakes for guests to try. Really sorry about the banging doors we have been replacing the door closers this year we have completed the... More

reading
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 10, 2012
1
person found this review helpful

Let's start with a couple of points - this isn't an intimate hotel, it's big, a few hundred metres from a shopping centre (useful if you've forgotten anything) and it's the sort of hotel that works well for large groups who need a stop over for Alton Towers, The Potteries, you work or are visiting one of the big call... More

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Swansea, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 8, 2012

I stayed here for 4 nights and I thought it was excellent - very good location, lovely breakfast, great rooms, comfy beds, great health/leisure facilities, nice bar, friendly staff, huge car park, near amenities - it exceeded my expectations and I would gladly stay again. More

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GMstoke, General Manager at BEST WESTERN Stoke-on-Trent Moat House, responded to this review
May 19, 2012

Hi Christian Thanks so much for he review really glad you had an excellent stay with us. Look forward to welcoming you back soon Clare More

Berkshire
Contributor
18 reviews 18 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 26, 2012

This is a huge hotel, with leisure club. The room we had was of a good size, but it was cold and various bits and pieces just didn't work. All problems sorted by helpful, friendly staff, but really a 4 star hotel shouldn't have these problems. The room rate was very good - in fact too good - at those... More

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GMstoke, Manager at BEST WESTERN Stoke-on-Trent Moat House, responded to this review
April 30, 2012

Hi 2crumblies Thanks for the review, I'm glad all your problems were sorted out whilst you were staying with us, but you're right they shouldn't have happened in the first place. Housekeeping and maintenance are going to perform much more thorough checks on the bedrooms to make sure everything is in good working order. Housekeeping are also going to review... More

Mablethorpe
1 review
5 of 5 stars Reviewed April 23, 2012

We recently stayed in the Best Western Moat House Hotel whilst on a sixth form trip to ALton Towers. At first we thought we would feel out of place in the hotel : with us being young students and the hotel being very exclusive. We were made to feel very welcome upon arrival, and all staff we had encounters with... More

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GMstoke, Manager at BEST WESTERN Stoke-on-Trent Moat House, responded to this review
April 30, 2012

Hi Leah H Thanks for the review so glad you had a great stay. See you again soon Clare More

London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 19, 2012

Stayed here got 2 nights but wish it was for longer. Nice big family room, free to use safe, comfy beds, clean, communal areas all nicely decorated and clean, reception staff really friendly, food very good, nice big bar. Lots to do locally, ski slope, restaurants, marina for barges, cinema and of course Alton towers half an hour away. More

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Brotton, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 15, 2012

a wonderful 2 night stay with my partner and 9 year old son. The hotel was clean and staff friendly. We enjoyed the on site swimming pool but the main attraction was Waterworld, literally over the road. A great day out. Our son could not get enough of the rides and slides - but it was lovely to be only... More

Was this review helpful? Yes
GMstoke, General Manager at BEST WESTERN Stoke-on-Trent Moat House, responded to this review
April 17, 2012

Hi Caroline Thanks for your review I was so pleased to read you had a wonderful 2 night stay with us. Really sorry you had a few issues in the bar with your food. My new Restaurant & Bar Manager started yesterday so I have discussed your comments with him, he will review our current procedures and make the necessary... More

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Additional Information about BEST WESTERN Stoke-on-Trent Moat House

  • Best Western Stoke-On-Trent
  • Stoke-On-Trent Best Western
  • Best Western Stoke On Trent
Address: Etruria Hall, Festival Way, ST1 5BQ, England
Price Range: $$

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BEST WESTERN Stoke-on-Trent Moat House
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