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BEST WESTERN PLUS Stoke on Trent Moat House

Certificate of Excellence
4.0 of 5
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Etruria Hall, Festival Way, Stoke-on-Trent ST1 5BQ, England
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1 room 1 guest
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BEST WESTERN PLUS Stoke on Trent Moat House
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926 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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Maidstone, United Kingdom
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed yesterday NEW

I reviewed this hotel almost a year ago and described it as possibly the "best Hotel Breakfast ever". sadly not now. Uncooked Black Pudding, Undercooked Sausages, Good Bacon, Good Mushrooms, Fantastic Hash Browns and Tomatoes. Carelessly prepared poached eggs. But worse of all, A very heavily Vinegar based brown sauce that was absolutely disgusting! (if you ask for HP the... More 

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Oh dear Poggy this is not good - I'm really sorry you feel this way. Can you let me know when you stayed so I can investigate further please. My email address is clare.furnell-king@bwstoke.co.uk thanks Clare More 

Chislehurst, Kent
2 reviews
5 of 5 stars Reviewed yesterday NEW

Easy access from M6. Convenient for leisure facilities, shopping, business, Britannia, marina and canal. We have stayed at this excellent hotel on several occasions, which speaks for itself. Standards of staff, service and rooms are very high. Unreservedly recommended.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Desmond What an Outstanding review, thank you so much for your positive comments and your recommendation. Hopefully we will see you again soon Clare More 

Southampton, United Kingdom
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

All the staff were very friendly and the room was massive. My wife and I stayed with our 3 children. We had the lodge suite, which had a lovely king size bed, a sofa bed and bunk beds. The kids loved the room, especially the fact each separate part had its own TV.The menu and food were top notch. This... More 

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Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Gazzell What a wonderful review thank you. Its great to read that you and the family had a wonderful stay with us. Hopefully we will see you again soon Clare More 

Novara, Italy
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

I am regularly in Stoke for business. This hotel has the charm of an old English palace, with a large hall and a comfortable bar, serving great beer. However rooms are quite aged and the furniture would need renovation. Cleaning is not always very accurate. The restaurant is not bad, but personnel is not always polite (which is unusual in... More 

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Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Many thanks for your review. I'm sorry we've been a bit inconsistent....... re the restaurant and bar we have carried out more training and next time you visit you will see a difference. Regarding the Wifi this was upgraded in June so am a bit concerned by your comments could you let me know when you stayed and in... More 

tamworth
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We have not long booked in, spent a fortune through Thomas Cook because we had vouchers, ended up with single beds and bunk beds and couldn't be moved because they were fully booked. Awful rooms and very disappointed feel like we are not with the wedding so don't count but over £100 to stay in Stoke I would expect a... More 

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Thanks for the review I was disappointed to read your comments. Id be really grateful if you could let me know which room you stayed in and the name it was booked under so I can investigate further. My email address is clare.furnell-king@bwstoke.co.uk Many thanks Clare More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Visited friends who we're staying at the hotel and they suggested we eat at the hotel restaurant as they had been told there was an 'exciting new menu... ' Unfortunately the words 'exciting' and 'a la carte' suggested one thing but the reality of the menu was a bit deflating and not dissimilar to a bar menu... But written on... More 

Was this review helpful? Yes 1
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Many thanks for the review - I'm sorry the new menu didn't have the wow factor. We have taken your comments on board and are relooking at some of the dishes. Each night we also run a 'specials' menus. When you do come back I am sure you will see a marked improvement. thanks again Clare More 

Stafford, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Group of us attended for a birthday for the christmas event for a three course meal, meal and band. We had an excellent night in terms of service, food and the band was excellent. The down side being that we had to wait 30 minutes to get a drink on arrival and the dessert changed to a lemon tart which... More 

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Many thanks for the 5 star review so pleased you had a great time at the Christmas Preview - don't forget to book for December. Thanks again Clare More 

Bedford, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Massive hotel easy to get lost in! Room was comfortable and clean. Standard selection of beers at the bar, wish these places would offer some real ales but I guess there isn't the demand. Excellent evening meal. Breakfast had a good selection of hot and cold options. Friendly staff.

Was this review helpful? Yes 1
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Sarek7 Many thanks for the great review so pleased you had a great stay with us. Do come back and visit soon Clare More 

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