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All 13 Stoke-on-Trent hotels

BEST WESTERN PLUS Stoke on Trent Moat House

4.0 of 5 Hotel   |   Etruria Hall, Festival Way, Stoke-on-Trent ST1 5BQ, England
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78%
Ranked #3 of 13 hotels in Stoke-on-Trent
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Jo P London
  • Reviews (639)
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639 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
London
Contributor
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Needed to attend a sporting event in the area, having been the year before looked for a different hotel, pleased we did. Nice rooms good location gym/pool all good,service friendly and professional. If we need to go again next year would return to this hotel.

Was this review helpful? Yes
Hull, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Had an amazing time across the weekend i stayed there. Hotel was nice, rooms were interesting (had a family room for a single person) but what made my experience top notch was the staff... they literally could not have done enough for us. Special mention to the receptionists, Claire and Jane who bent over backward to sort a very confusing... More

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Just back yesterday stayed 4 nights at this hotel, picked for location nearby to Alton Towers, but that's another story please see my review on that if you wish. Travelled as family, and cannot find anything to complain about whatsoever. The staff are friendly and helpful, special mention for Kev at the bar area for his cheerful welcome each and... More

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Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Best Western for 3 days whilst we visited Alton Towers. The hotel has good parking and the communal areas are beautifully decorated and immaculately clean. We were greeted by a warm, friendly receptionist who is a credit to the hotel. Check in was quick and we made our way to our double room... More

Was this review helpful? Yes 1
Worcestershire, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Had a two night stay in this hotel 15/16 July. Hotel is clean and lovely and spacious. My only problem is it's not disabled friendly enough. On arrival the car park at the front on of the hotel only had two disabled parking bays and they where both full. So we drove to the back car park. There where four... More

Was this review helpful? Yes 1
Edinburgh, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here on a recent family trip to Alton Towers. Its about 15 miles away from Alton Towers. This is a lovely hotel which is in a good location. The hotel has great amenities; was spotlessly clean; had friendly, helpful staff. Our room was a decent size too. The free wifi was handy. The breakfast was the usual choices... More

Review collected in partnership with Best Western GB

Was this review helpful? Yes 2
GMstoke, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Carol Many thanks for the fantastic review. Look forward to welcoming back soon Clare More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 3 weeks ago

My family stayed here on a one night break to Alton Towers. The hotel room was clean and adequate. However, the room was small and the bathroom very standard and, indeed, similar to those found in a national well-known mid market chain. The furniture is showing signs of age and the hum of the air-conditioning prevented me from having a... More

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GMstoke, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi 007skier Oh dear Im sorry that on this ocassion we didnt Wow you with the standard of our facilities. we are hoping for some investment latye this year early next. You are right as a 4 star standard we should be offering tea and coffee at breakfast - my Restaurant & Bar Manager has been tasked with ensuring that... More

Peterborough
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had two days at the hotel and it is one of the best we have stayed in. The rooms were clean and had every thing that we needed. The food was very good, the breakfast had enough choice for everyone. The thing that makes this hotel so good is the staff from the girls on reception to the staff... More

Was this review helpful? Yes
GMstoke, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Barbara Many thanks for the fantastic review so pleased you and the family had a great stay with us. Look forward to seeing you again soon. Clare More

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Additional Information about BEST WESTERN PLUS Stoke on Trent Moat House

Address: Etruria Hall, Festival Way, Stoke-on-Trent ST1 5BQ, England
Phone Number:
Location: United Kingdom > England > Staffordshire > Stoke-on-Trent
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PLUS Stoke on Trent Moat House 4*
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Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 
Number of rooms
147

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