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All 13 Stoke-on-Trent hotels

BEST WESTERN PLUS Stoke on Trent Moat House

4.0 of 5 Hotel   |   Etruria Hall, Festival Way, Stoke-on-Trent ST1 5BQ, England
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Ranked #3 of 13 Hotels in Stoke-on-Trent
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
richardmu_ssl Banbury, United Kingdom
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755 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dover, United Kingdom
Top Contributor
57 reviews 57 reviews
26 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

There are no bones about it, the Best Western Moat House is a lovely hotel. The room was very clean and all the bathroom taps and showers worked well. The breakfast was very good with one exception - tinned tomatoes! Hopefully the kitchen staff will read this and replace those dreadful tomatoes with the fresh grilled variety. The hotel is... More 

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Bristol, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed overnight to break up a journey to the North. Room was very clean and had 2 chairs which is always a bonus as many hotels only have one chair for rooms designed for two!!. Hotel receptionist was very friendly and helpful pointing out places to eat etc Breakfast : food was nice, good choice and was hot. Bit... More 

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Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the hotel last week for five nights and I can honestly state from entering the hotel to checking out I received a warm welcome and demonstrated a real can do attitude from all the staff, which was resonated by all the amazing members of staff from Chris the duty manager, all the receptionists, the restaurant and beverage... More 

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Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Dear Rupert Thanks for the superb review its great to read such positive comments regarding the team and hotel. Your review has been shared with all our team members who are absolutely thrilled. Hopefully we will see you again soon Clare More 

Didcot, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

A lovely welcome. Quiet, calm, clean - just what I needed en route between visiting aged parents and in-law prior to Xmas madness. On this occasion didn't make breakfast but essentials in the room were OK for my stopover.

Review collected in partnership with Best Western GB

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Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Elizabeth Many thanks for the 5 star review. See you again soon Clare More 

Newcastle-under-Lyme, United Kingdom
Top Contributor
91 reviews 91 reviews
28 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We booked the Gala Ball and overnight stay package. On the whole we had a good experience. The staff members were friendly; the room was spacious, clean and warm; and the food was pretty good. The fillet steak was very nice - once we found it on the plate. Our main issues were with the organisation at the dinner. We... More 

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Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Many thanks for the New Years Eve review I'm glad on the whole that you had a great time with us. I have noted your comments re the service and apologise for this. We will discuss these issues at our Christmas debrief meeting and ensure that measures are put into place to avoid them happening again. Thanks again for... More 

Cardiff, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for one night and thought it fantastic,the check in was easy and tracy was very helpful and friendly take note other hotels! The room was clean and large and beds really comfortable slept like a log. Went in the pool twice bit small for size of hotel but good. Breakfast was fantastic and i have to say all... More 

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Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Philip Wow thanks for the fantastic review. I've passed on your comments to Tracy who is thrilled to get a mention on TA. Have a great 2015 Clare More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have spent a couple of days in Stoke-on-Trent and stayed in this hotel. It is well located, with a large parking area and outdoor space. Within short distance from the city center, you can find a MacDonald's, Costa coffee, Odeon cinema and other shops within a 5 minutes walk. The room was very comfortable and included all the amenities... More 

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Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi You're right on both counts a lovely hotel in a lovely town with loads to do within walking distance! Thank you for taking the time to post a review we really do appreciate your feedback. Hopefully we will see you again soon. Have a great 2015 Clare More 

Leyland, United Kingdom
Senior Reviewer
7 reviews 7 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

stayed at this hotel for one night in suite on 4th floor, it was absolutely gorgeous, everything was as it should be, very comfortable and nice and quiet, would go there again and i highly recommend, also the lady on reception was very helpful and was also very friendly...all in all a great stay

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Susan Thanks for the 'stunning' review, its great to receive such fab feedback. I have passed on your comments to the team. Hopefully see you soon Clare More 

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Additional Information about BEST WESTERN PLUS Stoke on Trent Moat House

Address: Etruria Hall, Festival Way, Stoke-on-Trent ST1 5BQ, England
Phone Number:
Location: United Kingdom > England > Staffordshire > Stoke-on-Trent
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN PLUS Stoke on Trent Moat House 4*
Number of rooms: 147
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Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western

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