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BEST WESTERN PLUS Stoke on Trent Moat House

Certificate of Excellence
4.0 of 5
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Etruria Hall, Festival Way, Stoke-on-Trent ST1 5BQ, England
BEST WESTERN PLUS Stoke on Trent Moat House
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Ranked #4 of 13 Hotels in Stoke-on-Trent
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
c r Swindon, United Kingdom
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904 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Swindon, United Kingdom
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I decided to visit the Potteries and use this hotel as my base. Efficient staff,good facilities including a swimming pool. We had a meal there and it was of a high standard.I found it perfectly placed to visit points of interest. It is near to Retail parks including a cinema and several restaurants. I did feel that, at times, they... More 

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Southampton, United Kingdom
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here one night whilst working in the area. Room spacious and comfortable. A little dated though. Wifi was free and had good connection. Spa pool and jacuzzi was a lovely bonus and felt clean and looked modern and inviting. However the steam room and changing room were a bit old and needed a tidy up (emergency stop sign hanging... More 

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Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Another great experience at the Moat House.The Hot Stone massage was appsolutely fantastic also have no complains about the restaurant, the breakfast was spot on as usual also the room and service we received. Thanks

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Newcastle-under-Lyme, United Kingdom
5 of 5 stars Reviewed 4 days ago NEW

My wife and I called in for some lunch. We had a " light bite" which was fantastic. Service was excellent. Price was just right. Would recommend everyone to go and try their wonderful food. Will certainly be back.

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Richard Many thanks for your 5 star review its great to receive such positive feedback - particularly regarding food and service. Clare More 

1 review
2 of 5 stars Reviewed 5 days ago NEW

Attended the Christmas preview night 24/7/15. I'll be as honest as I can Food Awful.. Tasted like a frozen dinner you would buy from a supermarket.. Ping Ping food!!!please don't book this expecting a decent meal you will be very disappointed my tip would be eat before you arrive Service Attentive and engaging staff Drinks The draught beer has a... More 

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Traveller3737, Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Dear Mark Many thanks for your insightful review. I'm sorry we failed to impress you and your party it definitely wasn't our intention and if you read some of our other reviews not our usual standard. I'm glad the team were able to try and sort out your issues on the night. Following the Preview Night we will debrief all... More 

Cork, Ireland
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 1 week ago

This was our return trip after a great stay with the family last year. But this time we had no sleep due to the hotels air con system being very loud even though our AC was turned off. Called reception at 2 am and a member of staff said he couldnt do anything about it but we didnt have the... More 

Was this review helpful? Yes 1
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Woody I'm so so sorry that you and your family had an awful stay with us this time. Id be really grateful if you could contact me directly on clare.furnell-king@bwstoke.co.uk. Clare More 

LIMAVADY, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We have stayed here two years in a row with our two children. The staff are extremely friendly, helpful and efficient. The hotel and the leisure area including pool and spa are spotless. It is also in a very good, safe location and is within close access to the M6 Around the corner are restaurants, shops and play areas and... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Thanks so much for the 5 star review I'm so pleased that you all had a great stay with us. We do have some fantastic facilities within walking distance - Waterworld, the cinema, a bowling alley and now an indoor play factory. Please do come back and see us again soon Clare More 

Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I was going to grumble about the rooms being a little tired, but the staff were friendly and helpful, breakfast was good and we all enjoyed the pool. Mustn't grumble. Nice place to stay for Alton Towers or Stoke on Trent.

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Jay Thanks for your great comments regarding your recent stay and for not grumbling about the rooms being tired! Hopefully see you all again soon Clare More 

Banbury, United Kingdom
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

The three Stoke hotels I've stayed at in the last year all seem to improving service quality and getting more professional, and the Moat House is leading the charge, although there's still work to do. This time, I booked a suite, and asked for a cot for our 1 year old. On arrival, we were told that children aren't allowed... More 

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Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi StokeExcile Many thanks for your review I enjoyed reading it for all the right reasons! The exec floor has never been referred to as the 'child haters floor' or the others as 'breeders floors' before..... I do see what you mean although it is important that we cater for all guests our business guests and those who perhaps have... More 

London
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Vent in bathroom didn't work (I didn't report it as only there for one night) and not enough hooks in bathroom for towels, 1 hook between 3. You have to walk past the leisure reception to get to the pool from the changing room, which was a bit odd and not very hygienic. But pool was nice, room was clean... More 

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Jan Many thanks for your review and your positive comments. Look forward to welcoming you back soon Clare More 

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