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BEST WESTERN PLUS Stoke on Trent Moat House

Certificate of Excellence
4.0 of 5
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Etruria Hall, Festival Way, Stoke-on-Trent ST1 5BQ, England
BEST WESTERN PLUS Stoke on Trent Moat House
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Ranked #4 of 13 Hotels in Stoke-on-Trent
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 days ago
MayUK33 England
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886 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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England
Level Contributor
10 reviews
7 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

Friendly reception staff, however cold dark rooms with telling signs of wear (mould in bathrooms). Very comfortable beds and nice quiet surroundings. Ideal location next to a park (for a morning run), a supermarket, a cinema, water world etc. Bar staff were totally incompetent, however in the nicest manner possible (!), the meals were nice (if small), and I'd stay... More 

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5 of 5 stars Reviewed 4 days ago NEW

I must say that this visit was not intended, the unfortunate situation that brought us here we would not wish on anyone, having said that, every member of staff has been very courteous and sensitive to our situation, the rooms are spacious and comfortable, cleaned every day, the bar area is large and has a good atmosphere, the restaurant is... More 

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Bedfordshire
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I returned because it was near my morning meeting and I was impressed the last time. Checking inn very friendly and welcoming,bar staff and restaurant staff friendly and courteous.My food choice was not good Fish and chips tasted like warmed up from frozen.However,rooms,hospitality and the people were good so I will return and suggest you give them a try.

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Thanks for the review glad that in the main all was good - sorry about the fish and chips chef is looking in to that. Hopefully we'll see you again Clare More 

wirral
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed for 1 night on a Saturday. We were in The Mitchell Suite which was HUGE! The children thought the amount of space was fantastic and felt very grown up having their own TV! The hotel swimming pool was nice and warm and the children loved the hour we spent there. My husband enjoyed the steam room too. The... More 

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Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Trinny Many thanks for the fab review I'm so pleased you and the family had a such a great stay with us. I've passed your comments on to the team. We'll look forward to seeing you all again in November Clare More 

Level Contributor
123 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed here for visiting Alton towers. Handy location with ample parking. There is a retail park close by with a pizza hutt, Frankie and Bennie's and a McDonald's. The hotel has its own gym, pool, steam room. There is a restaurant but it was a bit pricey. Room was great with tea facilities and free WiFi. staff here were really... More 

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Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Bash99 Thanks for the great review, glad you all had a good time with us. Don't forget to comeback and visit soon Clare More 

Cupar
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Lovely spacious family friendly hotel. Family rooms are large and the shared spaces are huge. Restaurant was great with chiildren's options however it could be a tad quicker. Ate in the bar on Sunday evening, again food was slow to arrive but very tasty when it did. The leisure pool is great although given the changing areas don'tt open up... More 

Review collected in partnership with Best Western GB

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Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi polig Thanks a million for the 5 star review so pleased you all had a great stay with us Clare More 

Stoke-on-Trent, England, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

We went for special occasion and was not dissapointed. Great food and friendly staff. The gym and pool were excellent. Parking had plenty of spaces. Rooms very clean and well decorated. We will definetly go again.

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Andy Many thanks for the 5 star review its great to read such positive comments. Thanks also for the recommendation. Look forward to seeing you again soon Clare More 

basildon, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Had a fantastic stay in the Best Western Stoke On Trent. We stay here regularly with other colleagues and between us we use all areas of the hotel. The bar staff are very friendly and always willing to help. Room service was very quick and good value for money. I highly recommend to anybody.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Rebecca Many thanks for the 5 star review its great receiving such positive comments and reading that you would have no hesitation in recommending us. see you again soon Clare More 

Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We stayed in an executive suite on the 20th of June as part of my plan to propose to my girlfriend. The suite was a lovely room, very comfy (and massive) bed, just generally luxurious. As part of this I had come up to prepare the room earlier with a gift box and rose petals and the like (although the... More 

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Steve Congratulations to you both. Thanks a million for the 5 star review I've passed your comments on to the team - who send their congrats too. Don't forget if you're looking for a wedding venue! Thanks again Clare More 

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