We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN PLUS Stoke on Trent Moat House

Certificate of Excellence
4.0 of 5
Hotel website
Hotel deals
Etruria Hall, Festival Way, Stoke-on-Trent ST1 5BQ, England
BEST WESTERN PLUS Stoke on Trent Moat House
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #3 of 13 Hotels in Stoke-on-Trent
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
steph k Stoke-on-Trent, United Kingdom
Write a Review

831 reviews from our community

Traveler rating
    371
    276
    117
    41
    26
See reviews for
287
171
19
160
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (831)
  • Mar-May only
    (207)
  • Jun-Aug only
    (263)
  • Sep-Nov only
    (195)
  • Dec-Feb only
    (166)
All months
Stoke-on-Trent, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

1st time I have ever been to a spa, but visited this weekend and found the staff very welcoming and helpful. I had a lovely massage by Ashley, who was really chatty and friendly and put my nerves to ease :) Thank you for a lovely day, and hopefully see you again soon.

Was this review helpful? Yes
Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

well went here with my mum and sister for a spa pamper day the staff are so pleasant and friendly, i had my treatment done by a girl name Charlotte a really nice girl and friendly! after my treatment we all went into the pool area which included a sauna, steam room, jacuzzi and a swimmimg pool what i liked... More 

Was this review helpful? Yes
Mold, United Kingdom
Top Contributor
101 reviews 101 reviews
31 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed on and didn't get to spend too long in the hotel, which was a shame as the rooms were very good. My room had a king bed and a single, with a lot of storage space. Breakfast was good - the cooked selection looked really tasty, although I always opt for fruit and cereal. The restaurant menu also looked... More 

Was this review helpful? Yes
Bedford, United Kingdom
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The room was everything I could want, the one difference from what I had seen about it on the web was thgat the wifi was free rather than charged. A number of us were staying there for a wedding and at breakfast we were invited to sit at the top end of the restaurant with other wedding guests. I must... More 

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Roger Many thanks for the great review, so glad you founds us to be welcoming and the only problem was that 'breakfast was so good and tempting you ate too much' Ill get the website changed as WIFI is free and has recently been upgraded. Thanks again Clare More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Visited this weekend for a Spa Day, after reading some reviews I was a little bit apprehensive. My concerns were immediately put at ease when I met the Spa manager Jasmin. A fabulous welcome with delicious cupcake and wine explaining what our treatments entailed and how we should expect to feel. My partner and I had a lovely massage with... More 

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Rebecca Many thanks for the great review so pleased you had such a lovely experience with Jasmin and Ashley. I shall pass on your comments to them. Clare More 

Scotland
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for school Easter break as there is so much to do in this area .... Alton Towers, Trentham Gardens, The various Potteries (obviously !), Monkey Forest, etc. As title shows, this was our 3rd stay at this hotel and the reason we keep going back is because it's simply a very well-run & pleasant place to be !!!... More 

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Superally Thanks for the superb review so glad you had a great stay with us again. Ill pass on your comments to the team and we'll look forward to you coming back and visiting for a 4th time. Clare More 

Hertfordshire, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 6 days ago NEW

From the moment we arrived late for our treatments and all of a fluster the staff at this Hotel were superb. Nothing was too much trouble including making a Banana Split - thank you Jess!!! So welcoming, friendly and all the more enjoyable to meet a wide range of interesting staff. All were trained in how to give the best... More 

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Thanks a million for the 5 star review its so nice to read such great comments about the hotel and team. I shall pass on your comments to the team especially Jess. Come back and visit us again soon Clare More 

Peterborough, United Kingdom
1 review
4 of 5 stars Reviewed 6 days ago NEW

clean rooms, helpful staff, central to visit many places. places to eat within walking distance. Breakfast was good with plenty of choice. Family friendly. Good base for visiting the area and Alton Towers.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Ashley Many thanks for the great review - so glad you had a great stay with us. Clare More 

Glenrothes, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 3 nights mainly for trip to Alton towers . Staff were excellent really friendly and helpful . Rooms good food good . Swimming pool braw and warm . Very good central location for Alton towers and monkey forest . Not far if you want to go to cinema of bowling . Would definitely recommend

Was this review helpful? Yes 1
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Philip Thanks so much for the 5 star review so pleased you had a great stay with us. Don't forget to come and visit us soon Clare More 

Questions? Get answers from hotel staff and past guests. Ask a question

86 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (45)
Viewed
Room/suite (23)
Viewed
Bathroom (6)
Viewed
Hotel & grounds (3)
Viewed
View from room (2)
Viewed
Other (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (41)
Viewed
Room/suite (11)
Viewed
View from room (2)
Viewed
Business center/function rooms (10)
Viewed
Hotel & grounds (8)
Viewed
Bathroom (1)
Viewed
Dining (2)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question