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All 13 Stoke-on-Trent hotels

BEST WESTERN PLUS Stoke on Trent Moat House

4.0 of 5 Hotel   |   Etruria Hall, Festival Way, Stoke-on-Trent ST1 5BQ, England
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78%
Ranked #2 of 13 hotels in Stoke-on-Trent
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 4 days ago
Samantha F Croydon, United Kingdom
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581 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

I went to the Hotel for Mothers day with my mother and 16 year old daughter. We were greeted politely and efficiently being escorted to our table immediately. The staff were attentive without being over fussy and the deputy manager was keen to ensure we had as pleasant an experience as possible. We particularly liked his smile! Despite her age... More

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London, United Kingdom
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed a couple of nights for a wedding not far away although it seemed more a business Hotel (we were there on Monday and Tuesday). The room and the bed were large and the shower was good and powerful. However the damp patch on the wall with a piece of wallpaper hanging off and the thick dust visible under... More

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James M, Guest Relations Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Dear Mike A, Many thanks for your review after your rescent stay with us. I am pleased overal you had a pleasent stay with us and breakfast was excellent. I have shared your few niggles with my Housekeeping Manager and Maintenence Manager to investigate further. We hope that you had an enjoyable day at the wedding? Kind Regards James Machin... More

Kent
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Excellent location with cinema, bowling, toby Carvery and a walk along the canal all within close proximity. There are shops closely too but we didn't venture there. We booked here for one night as it was appox. 30 mins driver to Alton Towers. The family room was clean and well equipped although the beds were a little springy! The breakfast... More

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James M, Guest Relations Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Dear travellinghfamily333, Many thanks for your review after your rescent stay with us. I am pleased to hear that you and your family had an enjoyable stay with us and found the hotel to be a great choice when visiting Alton Towers. I have shared all your feedback with the team and we hope that we can welcome you back... More

Edinburgh, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Stayed for 3 nights last week. Very good overall. Bar and restaurant good service in both. Room clean and well equipped. Internet is a bit slow in room (4th floor) but it is free. Slight noise from aircon units at the side of the hotel if your room is above them but nothing that kept me awake. Will stay again.

Review collected in partnership with Best Western GB

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James M, Guest Relations Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Dear EH99, Thank you for taking time to review our hotel after a 3 night stay with us. I am pleased overall you had an enjoyable stay with us and the team provided you with a good standard of service. I do hope that should your travels bring you to Stoke again we will be your first choice of hotel.... More

Cheadle, United Kingdom
Top Contributor
53 reviews 53 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

First visit here. An excellent hotel. We went here with our family and were pleasantly surprised. The children had the afternoon in the pool, whilst we stayed in the lovely bar. The meals in the evening were good especially the carvery. Kids eat free. The rooms were spacious. Staff were exceptional and chatty, could not have been more helpful. There... More

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James M, Guest Relations Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Dear Tony M, Thank you for your review after your departure from our hotel. I am pleased to hear that you and your family had an enjoyable stay and made full us of our onsite facilities. We hope that we can welcome you back in the near future. Kind Regards James Machin Guest Relations Manager More

Berkshire
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just returned from spending two nights in this hotel. My husband visits the area on business regularly and always stays here. It was my second visit along with him and a friend. What sets this hotel apart from other chain hotels are the amazing staff. From reception, to bar, to restaurant everyone is so pleasant and helpful (especially... More

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uk
Contributor
14 reviews 14 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Have just spent three and a half weeks at this hotel, on business, and the staff and the service made it very bearable! From the first. day the reception staff made you very welcome and became friends by the end of the stay. The dining room staff at breakfast were amazing, ( only ate in the dining room one evening,... More

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Reading, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

The whole experience of staying here was great. We were here for 3 nights. Nice surroundings, clean and sharp. Nothing looked tired. The staff were all friendly and helpful. Breakfast was plentiful and nicely laid out and kept clean and there were gluten free items on request for those that may need them. The terraces were a nice place to... More

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Additional Information about BEST WESTERN PLUS Stoke on Trent Moat House

Also Known As:
Best Western Stoke-On-Trent Moat House Hotel
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Best Western Stoke-On-Trent
Stoke-On-Trent Best Western
Best Western Stoke On Trent
Address: Etruria Hall, Festival Way, Stoke-on-Trent ST1 5BQ, England
Location: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 13 hotels in Stoke-on-Trent
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PLUS Stoke on Trent Moat House 4*
Official Description (provided by the hotel):
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 
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