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All 13 Stoke-on-Trent hotels

BEST WESTERN PLUS Stoke on Trent Moat House

4.0 of 5 Hotel   |   Etruria Hall, Festival Way, Stoke-on-Trent ST1 5BQ, England
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Ranked #3 of 13 Hotels in Stoke-on-Trent
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Josh B Stoke-on-Trent, United Kingdom
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779 reviews from our community

Traveler rating
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    112
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269
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars NEW

Noisy and uncomfortable bed feels like it's got a big dip in the middle !!!! I'm 7months pregnant so not gunna be having a very good night's sleep as u can here the music word for word from down stairs even with the telle on u can here the mudic and the doors out side r room bang every time... More 

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Stoke-on-Trent, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We held a charity cocktail evening here and it was absolutely fantastic. not only are the organisational skills of the staff fantastic but there professionalism and service is second to none. the food served was exquisite, the bartending cocktail expert was fantastic and patient especially after a few drinks had gone down. all in all a wonderful night and so... More 

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Stafford, England, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Picked this stay up on late rooms since we were visiting the cinema on Friday night then travelling on to Oxford, The room was a good size and very clean. The only down side I noticed was some flaking paint on the ceiling. The Breakfast buffet was quiet extensive & plentiful, yet bizarrely the freshly put out fried eggs were... More 

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Nigel Many thanks for the review, really pleased that you found us friendly and helpful and that you would stay with us again. we'll sort that bathroom ceiling out too. See you again soon Clare More 

Walsall, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had a lovely weekend break at the Stoke on Trent Moat House. The room was clean and comfortable. The spa facilities were nice. The location is ideal for a wide variety of entertainment and attractions. As a family and a couple we will be back.

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Thanks for the 5 star review its great to receive such positive feedback. Hopefully see you again soon Clare More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Well another fantastic night. The Moat never fails to provide brilliant food, brilliant entertainment and most of all brilliant service. Nothing is too much trouble. I have been here numerous times for the entertainment evenings. Top drawer every time. Well done guys. See you next time

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Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Lozza Great to read that you had a Brilliant time at the Whitney/Beyoncé night. The feedback we have had has been fab. Thanks for supporting these events too. We have some great nights coming up 'Pop goes the Movies' next! Clare More 

Widnes, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

We visited as a family after visiting a local attraction and found the hotel to be very welcoming and spotlessly clean. The room was very well laid out and comfortable. However, the beds were far too soft with lots of roll and if you rested the pillows on the wall for support, the bed went rolling across the floor. The... More 

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Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Many thanks for the great review, I've passed your lovely comments on to the team. Re the beds we've just had a bed survey completed so will action their recommendations. thanks again Clare More 

Birmingham, UK
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed with the family as part of a short trip to Waterworld, which is right next door. There are lots of things to do in the vicinity, including the Odeon, bowling and lots of restaurants and shops. We stayed in a family room, which was clean and a great size. We used the swimming pool which was good, although... More 

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Thanks for the great review so pleased you found us excellent value for money. There are loads of things to do in the area including Waterworld, Ten pin bowling and the cinema all within walking distance of the hotel. Hopefully we'll see you again soon Clare More 

Evesham, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We don't normally bother to write reviews but were so impressed with our experience at BWP Stoke Moat House yesterday that we had to make an exception. From first phone call, through all the arrangements to the end of the celebration we were cosseted and supported by the Events Team to ensure that our specification was met and a successful... More 

Was this review helpful? Yes 2
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Trevor Many thanks for the 5 star review. I'm so pleased we were able to support you and your family in your Celebration of life - no not an easy day for you all. I've passed on your lovely comments to the team. kind regards Clare More 

1 review
5 of 5 stars Reviewed 1 week ago

Wonderful hotel, very spacious and clean. We stayed in a family suite - The Kinglsey Suite, would highly recommend. The bar & restaurant were great - kids eat free when adults dine. Lovely pool. The staff were very nice, friendly and helpful.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Nicola Thanks for the great review hopefully we'll see you all again soon Clare More 

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Additional Information about BEST WESTERN PLUS Stoke on Trent Moat House

Address: Etruria Hall, Festival Way, Stoke-on-Trent ST1 5BQ, England
Phone Number:
Location: United Kingdom > England > Staffordshire > Stoke-on-Trent
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN PLUS Stoke on Trent Moat House 4*
Number of rooms: 147
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Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western

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