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All 13 Stoke-on-Trent hotels

BEST WESTERN PLUS Stoke on Trent Moat House

4.0 of 5 Hotel   |   Etruria Hall, Festival Way, Stoke-on-Trent ST1 5BQ, England
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Ranked #3 of 13 hotels in Stoke-on-Trent
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Girlypie Aberdeen, United Kingdom
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670 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Aberdeen, United Kingdom
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for two nights for a short trip to Alton towers, using Tesco Clubcard vouchers. Booking was tricky, but on the third phone call to Best Western reservations I spoke to Steph a who was extremely helpful and even sent us a card to the hotel to wish us a On arrival, there was plenty of parking and... More

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Norwich, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This hotel is exactly what is promotes itself as - a good value 4 star hotel that is family friendly. We stayed for an Alton towers trip (the drive took much longer than the mileage suggested just in case others stay weekends / holidays) - it was just what we needed for a family of 4. Staff lovely (at reception,... More

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Cardiff, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here to be close to Alton Towers, which was about 35 mins away when we left at 8.45, or 1.30 hr leaving at 9.30 due to heavy traffic getting to Alton Towers. The family room was great with bunk beds and very comfortable. Air conditioning was too noisy to use tho. Ate in restaurant both nights and service... More

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York, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Lovely Hotel, Lovely food good choice and reasonably priced, very helpful staff, clean room, very impressed would stay again. Never got chance to use the spa and pool but was booked in the restaurant, Breakfast was self service again good choice for breakfast.

Review collected in partnership with Best Western GB

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Cork, Ireland
Contributor
19 reviews 19 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here while visiting Alton Towers. Lovely hotel only thing is pool is a bit small. Staff are so helpful and obliging and very nice to children providing colouring pack on check in and ice lolly voucher. Water world across the road and cinema, bowling etc a five min walk. Alton Towers 30 minute drive. Fab hotel. Would return.

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Bedford, United Kingdom
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Stayed in hotel over August bank holiday weekend for an overnight trip to Alton Towers. Clean, modern hotel but stay marred by the fact that I was woken up at 2.00am and 4.00am by people laughing and shouting by the entrance at the rear of the hotel who had gone out for a smoke. Not necessarily the fault of the... More

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Durham, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed in family room on a short break to Alton Towers ( 2 single beds & bunk beds ) . Found hotel very clean & tidy, all staff were friendly. I would highly recommend staying here if visiting Alton Towers, only negative point we had was the evening meal was not quite to our liking on the one occasion we... More

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Additional Information about BEST WESTERN PLUS Stoke on Trent Moat House

Address: Etruria Hall, Festival Way, Stoke-on-Trent ST1 5BQ, England
Phone Number:
Location: United Kingdom > England > Staffordshire > Stoke-on-Trent
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PLUS Stoke on Trent Moat House 4*
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Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 
Number of rooms
147

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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